Problem
Solution
Problem
Solution
Dotted lines or stripes
appear on the screen.
No output from one of the
speakers
•
Make sure that the antenna or cable TV is
•
•
Adjust the audio balance. See “Adjusting sound
connected correctly and securely. See
“Connecting a cable or satellite box” or
“Connecting an antenna or cable TV (no box)” in
the online User Guide.
settings” in the online User Guide.
Make sure that the audio cables are connected
correctly and securely to your TV.
After images appear
•
•
If you are using an antenna, the digital channel
signal may be low. To check the digital channel
signal strength, see “Checking the digital signal
strength” in the online User Guide.
If you are using an antenna and the signal
strength is low, adjust the antenna or use a
highly directional outdoor antenna or set-top
antenna with a built-in amplifier.
Make sure that the video cables are connected
securely to your TV.
The video cable(s) you are using may be bad. Try
a new set.
Other devices (for example, surround sound
receiver, external speakers, fans, or hair dryers)
may be interfering with your TV. Try turning off
one device at a time to determine which device
is causing interference. Once you have
determined which device is causing
interference, move it further from the TV to
eliminate the interference.
•
Do not display a still image, such as a logo,
game, or computer image, for an extended
period of time. This can cause a permanent
after-image to be burned into the screen. This
type of damage is not covered by your warranty.
Remote control
•
•
•
Problem
Solution
Remote control does not
work.
•
•
Make sure that the power cord is correctly
connected to your TV and a power outlet.
Make sure that there are no obstructions
between the remote control and the remote
control sensor on the front of the TV.
Point the remote control directly at the remote
control sensor on your TV. For the location of the
remote control sensor, see “Aiming the remote
control” in the online User Guide.
•
Double images.
•
•
Make sure that the batteries are installed
correctly. See “Installing remote control
batteries” in the online User Guide.
Replace dead batteries with new batteries. See
“Installing remote control batteries” in the
online User Guide.
•
•
Use a highly directional outdoor antenna, cable
TV, or satellite TV.
The picture has a few bright
or dark spots.
A few bright or dark spots on an LCD screen is
normal. It does not affect the operation of this
TV.
Trouble programming your
existing universal remote
control.
Good picture, but no sound.
•
See instructions and a table of common codes in
“Programming a different universal remote
control” in the online User Guide.
Codes are subject to change. For up to date
Replace dead batteries with new batteries. See
“Installing remote control batteries” in the
online User Guide.
•
•
•
Increase the volume.
Make sure that the sound is not muted.
Make sure that the correct audio mode is
selected.
•
•
•
•
Make sure that the audio cables are connected
correctly and securely to your TV.
Make sure that the antenna or cable TV is
connected correctly and securely. See
“Connecting a cable or satellite box” or
“Connecting an antenna or cable TV (no box)” in
the online User Guide.
If you are using an antenna, the digital channel
signal may be low. To check the digital channel
signal strength, see “Checking the digital signal
strength” in the online User Guide.
The audio cable(s) you are using may be bad. Try
a new set.
•
Refer to the User Guide that accompanied your
universal remote control and contact the
manufacturer if problems persist.
•
General
Problem
Solution
•
•
•
No power
•
•
•
Make sure that the power cord is correctly
connected to your TV and a power outlet.
Unplug the power cord, wait 60 seconds, then
plug the cord back in and turn on your TV.
Other devices (for example, surround sound
receiver, external speakers, fans, or hair dryers)
may be interfering with your TV. Try turning off
one device at a time to determine which device
is causing interference. Once you have
determined which device is causing
Poor picture
Make sure that the room is not too bright. Light
reflecting off the screen can make the picture
difficult to see.
If an S-VHS camera or a camcorder is connected
while another connected device is turned on,
the picture may be poor. Turn off one or more
devices.
Good sound but poor color
Audio noise
•
•
Adjust the contrast, color, and brightness
settings.
interference, move it further from the TV to
eliminate the interference.
Other devices (for example, surround sound
receiver, external speakers, fans, or hair dryers)
may be interfering with your TV. Try turning off
one device at a time to determine which device
is causing interference. Once you have
determined which device is causing
“No signal” error
message is displayed
•
•
•
Press INPUT and make sure that you have
selected the correct input for the device or
service you are trying to use.
If you are using a cable or satellite box, use the
remote that came with that box to change
channels.
Make sure you have the correct input selected to
view channels from the cable or satellite box.
interference, move it further from the TV to
eliminate the interference.
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