Users Manual & Limited Warranty
ioSafe® Solo
External Hard Drive
USB 2.0
Fireproof
Waterproof
FloSafe Cooling Technology
Data Recovery Service
910-10841-00 REV 7.1
COPYRIGHTS
Copyright ioSafe, Inc. 2009. All rights reserved. No part of this
publication may be reproduced or transmitted in any form by any
means, electronic, mechanical photocopying, recording or otherwise,
without prior written consent.
TRADEMARKS
All Trademarks mentioned or appearing in this document are the
property of their respective owners.
FEDERAL COMMUNICATION COMMISSION (FCC)
Radio Frequency Interference Statement
This product complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device
must accept any interference received, including interference that may
cause undesired operation.
WARNING: Changes or modifications to this unit not expressly
approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC rules. These
limits are designed to provide reasonable protection against harmful
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interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy, and if not installed and
used in accordance with the instruction manual, may cause harmful
interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. However, if
this equipment does cause interference to radio or television
equipment reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna
Increase the separation between equipment and receiver
Connect the equipment to an outlet on a circuit different from
that to which the receiver is connected
Consult the dealer or an experienced radio/television
technician for help
Use a shielded and properly grounded I/O cable and power
cable to ensure compliance of this unit to the specified limits
of the rules
CE COMPLIANCE FOR EUROPE
Marking by the CE symbol indicates compliance of this system to the
applicable Council Directives of the European Union, including the EMC
Directive (2004/108/EC) and the Low Voltage Directive (2006/95/EC).
A “Declaration of Conformity” in accordance with the applicable
directives has been made and is on file at ioSafe, Inc.
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CHANGES
The material in this document is for information only and subject to
change without notice. While reasonable efforts have been made in
the preparation of this document to assure its accuracy, no liability
resulting from errors or omissions in the document, or form the use of
the information contained herein is assumed. The publisher reserves
the right to make changes or revisions without reservation and without
obligation to notify any person of such revisions and changes.
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Contents
Welcome.............................................................. 7
Precautions.......................................................... 9
Package Contents .............................................. 10
Specifications .................................................... 11
System Requirements ........................................ 12
Securing the Solo............................................... 14
Connecting the Solo to Your Computer............... 15
ioSafe Data Recovery Service............................. 18
Following a Disaster........................................... 20
ioSafe Warranty................................................. 22
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Welcome
Thank you for purchasing the ioSafe® Solo external hard drive - the
first high capacity external hard drive available with protection from
fires and floods. For years, ioSafe has continued to set the standard
for disaster proof hardware. The ioSafe Solo brings our technology
forward with an unprecedented combination of security, reliability,
capacity and price.
The ioSafe Solo features:
Large capacity, 3.5” SATA hard disk drives
USB 2.0 high speed interface
FloSafe active air cooling technology (patented)
HydroSafe water barrier technology (patented)
DataCast fireproof insulation (proprietary)
Alloy steel construction
Please read this Users Manual and retain it for future reference.
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The ioSafe Solo has been rigorously tested to protect the data
contained in the device to meet the following specifications:
Fire Endurance Testing: temperatures up to 1,550° F
for a duration of 30 minutes per ASTM E119 fire testing
protocol.
Full Water Submersion: depth of 10 feet in fresh water
or salt water for 3 days (72 hours)
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Precautions
Please read the precautions listed below. Failure to do so may result
in damage to the device, loss of data, and voiding of the warranty
If you are using the Solo for primary storage (as opposed to
data backup) we strongly recommend that you backup your
data.
If the Solo has a three-prong plug, do not plug the unit into a
two-prong outlet.
Do not bump, jar or drop the Solo.
Do not disconnect any cables while the Solo is powered on
without first stopping the device.
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Package Contents
Included in the package:
A. ioSafe Solo external hard drive
B. AC power Module
C. USB Cable
D. Users guide (This booklet)
E. Attention notice (Not shown)
D
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Specifications
Dimensions (Inches)............................5.0W X 7.1H X 11.0L
Weight (Lb)................................................................. 15
Interface Transfer Rate (USB 2.0)......................... 480 Mbps
External Power Supply
AC Input....................... 100-240V, 50-60 Hz, 1.0 A
DC Output............................................ 12V @ 2 A
Ambient Temperature
Operating ............................................. 40 - 95°F
Non-operating .................................... 0 – 1,550°F
Up to 30 minutes per ASTM E119
Humidity
Operating (non-condensing) .................... 20 – 80%
Non-operating ............................................ 100%
Up to 72 hours @ 10’ depth
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System Requirements
PC Requirements
A PC with a 233 MHz or faster processor
One of the following operating systems
o Windows Vista (Ultimate, Home Basic/Premium,
Business)
o Windows XP with Service Pack 1 or later (Home,
Professional, Professional X64, Media Center Edition)
A free USB 2.0 port
The Solo drive is formatted with an NTFS file systems, the default for
Windows Vista and XP.
Mac Requirements
G3 (or later), or Intel processor
Mac OS 10.3 or later
A free USB 2.0 port
Mac OS 10.2 will not recognize NTFS file systems, the default for the
Solo. Mac OS 10.3 will recognize the Solo, but requires formatting
once connected. (See page 16 - Formatting the Solo for Mac OS)
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USB Information
USB 2.0 has a maximum interface transfer rate, or bandwidth, of 480
Mbps (Megabits per second). The performance depends on many
factors including: CPU, file system overhead, number of attached USB
devices and more. Given these and other factors, in day-to-day use
you can expect maximum, sustained transfer rates around 25 MB/s
(Megabytes per second). USB 2.0 is backwards compatible with USB
1.1. This means you can connect a USB 2.0 device to USB 1.1 port,
and vice versa. However, interface transfer rates are limited by the
interface with the lower speed. If you plug the Solo into a USB 1.1
port on your computer, data transfer rates will be limited to USB 1.1
speeds (up to 12 Mbps).
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Securing the Solo (Suggestions)
For added security, the Solo can be bolted to a floor or secured with a
cable and padlock. See the pictures below for suggested methods on
physically securing the Solo.
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Connecting the Solo to Your Computer
Step 1: Plug in the AC plug adapter and power cord
1. Plug the small end of the AC adapter into the Solo’s power
port.
2. Plug the adapter into an AC outlet.
Step 2: Connecting the USB Cable
The USB cable has a flat connection on one end, and a square
connection on the other end. The flat connection plugs into your
computer. The square connection plugs into the Solo. Be sure to
correctly insert the connectors or you may damage the Solo’s hard
disk drive and void the warranty.
Step 3: Verifying that the Drive Mounts
Before storing data on the Solo, the drive must be “mounted” to the
computers operating system. This means that the computers
operating system has recognized at least one readable partition on the
drive, and established a communication link with it.
For Windows, once the Solo is powered on the operating system
should mount the drive in a few moments. A new drive icon/letter will
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appear in My Computer/Windows Explorer. You are now ready to use
the Solo.
For Mac, once the Solo is powered on the operating system should
mount the drive in a few moments. A new drive icon will appear on
the Desktop and in the Finder.
Formatting the Solo for Mac OS
The Solo is formatted NTFS and may not be recognized by Mac OS
10.2 and earlier. You will get an alert message which reads: “You
have inserted a disk containing no volumes that Mac OS can read.”
Click the initialize button to launch the Disk Utility application in the
Mac OS. Follow the steps below.
1. The Disk Utility window will open with a small window at left
and a larger window with a series of tabs at the top. In the
small window at the left, click on the drive icon with the
capacity that matched the capacity of your Solo.
2. Click on the Erase tab. In the Erase window you will see a
Volume Format pop-up menu and a Name field.
3. From the Volume Format pop-up, select Mac OS Extended.
4. In the Name field, type in a unique name for the Solo that will
allow you to easily distinguish it from other storage devices
attached to your computer.
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5. Click Erase. You should see and alert message: “Erasing a
disk will destroy all information on all of the volumes of the
disk…” Click Erase. Once initializing is completed, you will
see the Solo listed in the Disk Utility. You will see the Drive
Icon on the Desktop and in the Finder.
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ioSafe Data Recovery Service
Terms and Conditions
As applicable during the Data Recovery Service period and upon
validated registration of an ioSafe (the Company) product on the
partner will assist the original purchaser for one "data recovery event".
The Company will attempt to restore the lost data by employing one of
the following ways:
The Company or its contracted partner will provide phone or
email based support to assist in recovering the data, or
The Company will pay for the disaster exposed product to be
shipped back to the Company's headquarters for data
recovery. If data recovery is successful, a replacement
product will be loaded with the original data and shipped back
to the original user, or
At the discretion of the Company, if the data recovery by the
Company is not successful, the Company will pay up to
$1,000 USD to a third-party data recovery service of the
Company's choice to extract the data. Any data extracted will
be loaded on a replacement product and shipped back to the
original user. The Company has the right to use a factory
refurbished product as the replacement product.
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The Company's good faith attempts to restore and recover the data in
accordance with these terms and conditions shall be the purchaser's
sole and exclusive remedy and the Company shall not be liable for any
damages whatsoever. The Company cannot guarantee that any data
will be recoverable nor can it guarantee which data files are on the
product. Data restoration or recovery shall be strictly limited to
whatever files are restorable or recoverable and not what the
purchaser believes to exist on the product. Only one instance of a
"data recovery event" per product is covered by this program for
products registered to the original purchaser only.
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Following a Disaster
If the Solo is exposed to a disaster such as a flood or fire, you should
immediately call the ioSafe Disaster Response Team at 1-888-984-
6723 (US & Canada) or 1-530-886-1578 (International) extension
430. You can also send an email to [email protected]. The
professionals at ioSafe can determine the best actions to take to
protect your valuable information. In many cases and depending on
your skills, a self recovery can be performed and provide you with
immediate access to your information. In other cases, ioSafe may
request that the Solo be returned to the ioSafe factory for data
recovery. In any case, calling ioSafe is the first step.
The general steps for natural disaster recovery are:
1. After the disaster event, obtain physical possession of ioSafe
device. If the device has been exposed to a fire, wait for the
ioSafe device to cool down before obtaining.
2. Call ioSafe Disaster Support Team at 1-888-984-6723 (US &
Canada) or 1-530-886-1578 (International) extension 430 to
obtain an RMA #
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3. Report disaster event, and obtain return shipping
address/instructions
4. Drain any free water from the ioSafe device if post-flood
5. Place the ioSafe device in a heavy duty plastic garbage bag
6. Place the bagged ioSafe device in a small cardboard box with
a paper marked with the RMA #, name, phone and address
7. Fill the bottom of a larger box with 2-3 inches minimum of
packing insulation
8. Place the boxed ioSafe device in the larger box
9. Pack additional packing insulation tightly around all sides of
the small box (2-3 inches minimum) and seal the box shut.
10. Mark the RMA# on the outside of the large box and ship per
ioSafe shipping instructions
11. ioSafe will recover all data according to the terms of the Data
Recovery Service Terms and Conditions.
12. ioSafe will then place any recovered data on a replacement
ioSafe device
13. ioSafe will ship the replacement ioSafe device back to the
original user
14. Once the primary server / computer is repaired or replaced,
the original user should restore the primary drive data with
the ioSafe backup data
15. Continue to use the ioSafe device for subsequent backups
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ioSafe Warranty
If a mechanical or operable part of an ioSafe malfunctions or breaks
down during normal use, ioSafe will at our option, repair or replace
said part free for a period of three (3) years from the date of
purchase.
Extended warranty service is available by contacting your retail seller,
or by contacting ioSafe at 1-530-886-1578. ioSafe reserves the right
to have its representative inspect any product or part to honor any
claim, and to receive a purchase receipt or other proof of original
purchase before warranty service is performed.
This warranty is limited to the terms stated herein. All expressed and
implied warranties including the warranties of merchantability and
fitness for a particular purpose are excluded, except as stated above.
ioSafe disclaims all liabilities for incidental or consequential damages
resulting from the use of this product, or arising out of any breach of
this warranty. Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation may not
apply to you. This warranty gives you specific legal rights, and you
may have other rights as well, which will vary from state to state.
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