Beko Freezer DN 143120 User Manual

DN 143120  
DN 143120 X  
Refrigerator  
 
CONTENTS  
1 Your refrigerator  
3
4
5 Using your refrigerator 11  
Temperature setting control .............11  
Setting the temperature of your  
refrigerator.......................................11  
Dual cooling system ........................11  
Dual protection................................11  
Crisper humidity control sliders........12  
Icematic and ice storage container ..12  
Using the rotary crisper (in some  
2 Important Safety  
Warnings  
Intended use .....................................4  
For products with a water dispenser;.6  
Child safety........................................6  
HCA Warning ....................................6  
Things to be done for energy saving..6  
models) ...........................................13  
Odour filter ......................................14  
Reversing the doors ........................15  
Reversing the doors ........................16  
3 Installation  
Points to be considered when re-  
7
transporting your refrigerator .............7  
Before operating your refrigerator ......7  
Disposing of the packaging ...............8  
Disposing of your old refrigerator .......8  
Placing and Installation ......................8  
Changing the illumination lamp .........9  
Installing the lower ventilation cover...9  
Adjusting the feet...............................9  
6 Maintenance and  
cleaning  
17  
Protection of plastic surfaces ..........17  
7 Recommended solutions  
for the problems  
18  
8 Beko Customer Care 21  
4 Preparation  
10  
EN  
2
 
1 Your refrigerator  
12  
12  
16  
1
2
3
4
5
13  
14  
6
6
14  
15  
17  
6
7
8
9
14  
10  
11  
14  
1-  
Freezer compartment shelf  
Icematic  
10- Lower ventilation cover  
11- Adjustable feet  
12- Freezer compartment door shelf  
13- Egg holders  
14- Fridge compartment door shelves  
15- Sliding storage containers  
16- Freezer compartment  
2-  
3-  
4-  
5-  
6-  
7-  
8-  
9-  
Ice storage container  
Odour filter (in the air duct)  
Temperature setting button  
Adjustable glass shelves  
Crisper humidity control sliders  
Crisper cover  
17- Fridge compartment  
Crispers  
Figures that take place in this instruction manual are schematic and may not  
correspond exactly with your product. If the subject parts are not included in the  
product you have purchased, then it is valid for other models.  
EN  
3
 
2 Important Safety Warnings  
• Do not touch frozen food by hand;  
Please review the following informa-  
tion. Failure to observe this information  
may cause injuries or material damage.  
Otherwise, all warranty and reliability  
commitments will become invalid.  
they may stick to your hand.  
• Unplug your refrigerator before clean-  
ing or defrosting.  
• Pressure or spray cleaning materials  
should never be used in cleaning and  
defrosting processes of your refriger-  
ator. In such cases, the solution may  
get in contact with the electrical parts  
and cause short circuit or electric  
shock.  
• Never use the parts on your refrigera-  
tor such as the door as a means of  
support or step.  
• Do not use electrical devices inside  
the refrigerator.  
• Do not drill or cut the refrigerator as  
you may release the refrigerant gas.  
This may cause irritation to the skin or  
injury to the eye.  
.• Do not cover or block the ventilation  
holes on your refrigerator with any  
material.  
• Electrical devices must be repaired  
by only authorised persons. Repairs  
performed by incompetent persons  
create a risk for the user.  
• In case of any failure or during a  
maintenance or repair work, discon-  
nect your refrigerators mains supply  
by either turning off the relevant fuse  
or unplugging your appliance.  
• Do not pull by the cable when pulling  
the plug out of the wall socket.  
• Place the beverage with higher proofs  
tightly closed and vertically.  
Intended use  
This product is intended to be used  
– indoors and in closed areas such as  
homes;  
– in closed working environments such  
as stores and offices;  
– in closed accommodation areas such  
as farm houses, hotels,with retire-  
ment homes.  
• This product should not be used  
outdoors.  
General safety  
• When you want to dispose/scrap the  
product, we recommend you consult  
the authorized service agent in order  
to learn the required information and  
authorized bodies.  
• Consult your authorized service agent  
for all your questions and problems  
related to the refrigerator. Do not  
intervene or let someone intervene to  
the refrigerator without notifying the  
authorised services.  
• For products with a freezer compart-  
ment; Caution, eating of ice cream or  
ice cubes immediately after removing  
from freezer may cause discomfort  
due to the extreme cold.  
• For products with a freezer com-  
partment; Do not put bottled and  
canned liquid beverages in the freezer  
compartment. Otherwise, these may  
burst.  
• Never store spray cans containing  
flammable and explosive substances  
in the refrigerator.  
• Do not use mechanical devices  
or other means to accelerate the  
defrosting process, other than those  
recommended by the manufacturer.  
EN  
4
 
• Do not operate a damaged refrigera-  
tor. Consult with the service agent if  
you have any concerns.  
• Electrical safety of your refrigerator  
shall be guaranteed only if the earth  
system in your house complies with  
standards.  
• Exposing the product to rain, snow,  
sun and wind is dangerous with  
respect to electrical safety.  
Contact your authorised service  
agent in the event of damage caused  
to your power cable.  
• Do not plug the refrigerator if the wall  
outlet is loose.  
• Water should not be sprayed directly  
on inner or outer parts of the product  
for safety purposes.  
• Do not spray substances containing  
inflammable gases such as propane  
gas near the refrigerator to avoid fire  
and explosion risk.  
• Never place containers filled with  
water on top of the refrigerator, other-  
wise this may cause electric shock or  
fire.  
• Do not overload your refrigerator  
with excessive amounts of food. If  
overloaded, the food items may fall  
down hurt you and damage refrigera-  
tor when you open the door. Never  
place objects on top of the refrigera-  
tor; otherwise, these objects may fall  
down when you open or close the  
refrigerators door.  
• Please contact an authorised electri-  
cian in the event of power cord dam-  
age.  
• Never plug the refrigerator into the  
wall outlet during installation. Other-  
wise, risk of death or serious injury  
may arise.  
• This refrigerator is intended for only  
storing food items. It must not be  
used for any other purpose.  
• Label of technical specifications is  
located on the left wall inside the  
refrigerator.  
• Never connect your refrigerator to  
electricity-saving systems; they may  
damage the refrigerator.  
• If there is a blue light on the refrigera-  
tor, do not look at the blue light with  
optical tools.  
• As they require a precise temperature,  
vaccines, heat-sensitive medicine  
scientific materials etc. should not be  
kept in the refrigerator.  
• If not to be used for a long time,  
refrigerator should be unplugged. •  
The plugs tip should be regularly  
cleaned; otherwise, it may cause fire.  
• Refrigerator may move if adjustable  
feet are not properly secured on the  
floor. Properly securing adjustable feet  
on the floor can prevent the refrigera-  
tor to move.  
• For manually controlled refrigerators,  
wait for at least 5 minutes to start the  
refrigerator after power failure.  
• This operation manual should be  
handed in to the new owner of the  
product when it is given to others.  
• Avoid causing damage on power  
cable when transporting the refrigera-  
tor. Bending cable may cause fire.  
Never place heavy objects on power  
cable. Do not touch the plug with wet  
hands when plugging the product.  
EN  
5
 
• When carrying the refrigerator, do not  
hold it from door handle. Otherwise, it  
may snap or break.  
• When you have to place your product  
next to another refrigerator or freezer,  
the distance between devices should  
be at least 8cm. Otherwise, adjacent  
side walls may be humidified.  
Things to be done for energy  
saving  
• Do not leave the doors of your refrig-  
erator open for a long time.  
• Do not put hot food or drinks in your  
refrigerator.  
• Do not overload your refrigerator in  
a way that will prevent or restrict air  
circulation inside the cabinet.  
For products with a water  
dispenser;  
For a mains connected system the  
minimum pressure should be 100  
kpa and the maximum pressure  
should not exceed 800 kpa.  
• Use filtered water only.  
• Do not install your refrigerator under  
direct sunlight or near heat emitting  
appliances such as ovens, dishwash-  
ers or radiators.  
• Pay attention to keep your food in  
closed containers.  
• For products with a freezer com-  
partment; You can store maximum  
amount of food items in the freezer  
when you remove the shelf or drawer  
of the freezer. Energy consumption  
value stated for your refrigerator has  
been determined by removing freezer  
shelf or drawer and under maximum  
load. There is no harm to use a shelf  
or drawer according to the shapes  
and size of food to be frozen.  
Child safety  
• If the door has a lock, the key should  
be kept away from reach of children.  
• Children must be supervised to  
prevent them from tampering with the  
product.  
HCA Warning  
If your product's cooling system  
contains R600a:  
This gas is flammable. Therefore, pay  
attention to not damaging the cooling  
system and piping during usage and  
transportation. In the event of damage,  
keep your product away from potential  
fire sources that can cause the prod-  
uct catch a fire and ventilate the room  
in which the unit is placed.  
• Thawing frozen food in fridge com-  
partment will both provide energy  
saving and preserve the food quality.  
EN  
6
 
3 Installation  
B Please remember that the  
manufacturer shall not be held liable if  
the information given in the instruction  
manual is not observed.  
Points to be considered  
when re-transporting your  
refrigerator  
1. Your refrigerator must be  
emptied and cleaned prior to any  
transportation.  
2. Shelves, accessories, crisper and etc.  
in your refrigerator must be fastened  
securely by adhesive tape against any  
jolt before repackaging.  
3. Packaging must be tied with thick  
tapes and strong ropes and the  
rules of transportation printed on the  
package must be followed.  
3. Clean the interior of the refrigerator as  
recommended in the “Maintenance  
and cleaning” section.  
4. Plug the refrigerator into the wall  
outlet. When the fridge door is open  
the fridge compartment interior light  
will come on.  
Please do not forget…  
If you wish to contribute to recycling  
the packaging materials, you can  
get further information from the  
environmental bodies or local  
authorities.  
Before operating your  
refrigerator  
Before starting to use your refrigerator  
check the following:  
5. You will hear a noise as the  
compressor starts up. The liquid and  
gases sealed within the refrigeration  
system may also give rise to noise,  
even if the compressor is not running  
and this is quite normal.  
6. Front edges of the refrigerator may  
feel warm. This is normal. These  
areas are designed to be warm to  
avoid condensation.  
1. Is the interior of the refrigerator dry  
and can the air circulate freely in the  
rear of it?  
Electric connection  
Connect your product to a grounded  
socket which is being protected by a  
fuse with the appropriate capacity.  
Important:  
2. You can install the 2 plastic wedges  
as illustrated in the figure. Plastic  
wedges will provide the required  
distance between your refrigerator  
and the wall in order to allow the air  
circulation. (The illustrated figure is  
only an example and does not match  
exactly with your product.)  
• The connection must be in  
compliance with national regulations.  
• The power cable plug must be easily  
accessible after installation.  
• The specified voltage must be equal  
to your mains voltage.  
EN  
7
 
• Extension cables and multiway plugs  
Placing and Installation  
1. Install your refrigerator to a place  
that allows ease of use.  
must not be used for connection.  
B A damaged power cable must be  
replaced by a qualified electrician.  
2. Keep your refrigerator away from  
heat sources, humid places and direct  
sunlight.  
B Product must not be operated before  
it is repaired! There is danger of  
electric shock!  
3. There must be appropriate air  
ventilation around your refrigerator in  
order to achieve an efficient operation.  
If the refrigerator is to be placed in a  
recess in the wall, there must be at  
least 5 cm distance with the ceiling  
and at least 5 cm with the wall.  
If the floor is covered with a carpet,  
your product must be elevated 2.5 cm  
from the floor.  
Disposing of the packaging  
The packing materials may be  
dangerous for children. Keep the  
packing materials out of the reach  
of children or dispose them of by  
classifying them in accordance  
with the waste instructions. Do not  
dispose them of along with the normal  
household waste.  
The packing of your refrigerator is  
produced from recyclable materials.  
Disposing of your old  
refrigerator  
In order to dispose of your old  
refrigerator without causing any harm  
to the environment.  
4. Place your refrigerator on an even  
floor surface to prevent jolts.  
5. Do not keep your refrigerator in  
ambient temperatures under 10°C.  
You should consult your authorized  
dealer or waste collection center of  
your municipality about the disposal  
of your refrigerator.  
Before disposing of your refrigerator,  
cut out the electric plug and, if there  
are any locks on the door, make them  
inoperable in order to protect children  
against any danger.  
EN  
 
8
Installing the lower  
Changing the illumination  
lamp  
To change the lamp used for  
illumination of your refrigerator, please  
call your Authorized Service agent.  
ventilation cover  
You can install the lower ventilation  
cover as illustrated in the figure.  
Door Open Warning  
An audio warning will be given when  
the fridge or freezer compartment  
door of your product is left open for  
a certain period of time. This audio  
warning signal will mute when any  
button on the indicator is pressed or  
when the door is closed.  
Adjusting the feet  
If your refrigerator is unbalanced;  
You can balance your refrigerator by  
turning the front feet of it as illustrated  
in the figure. The corner where the  
leg exists is lowered when you turn  
in the direction of black arrow and  
raised when you turn in the opposite  
direction. Taking help from someone to  
slightly lift the refrigerator will facilitate  
this process.  
EN  
9
 
4 Preparation  
C Your refrigerator should be installed at  
least 30 cm away from heat sources  
such as hobs, ovens, central heater  
and stoves and at least 5 cm away  
from electrical ovens and should not  
be located under direct sunlight.  
C The ambient temperature of  
the room where you install your  
refrigerator should at least be 10°C.  
Operating your refrigerator under  
cooler conditions than this is not  
recommended with regard to its  
efficiency.  
C Please make sure that the interior  
of your refrigerator is cleaned  
thoroughly.  
C If two refrigerators are to be installed  
side by side, there should be at least  
2 cm distance between them.  
C When you operate your refrigerator  
for the first time, please observe the  
following instructions during the initial  
six hours.  
- The door should not be opened  
frequently.  
- It must be operated empty without  
any food in it.  
- Do not unplug your refrigerator. If  
a power failure occurs out of your  
control, please see the warnings in  
the “Recommended solutions for  
the problems” section.  
C Original packaging and foam  
materials should be kept for future  
transportations or moving.  
EN  
10  
 
5 Using your refrigerator  
Dual protection  
Hygiene : Odour filter in the air duct of  
the fridge compartment helps to clean  
the air in the refrigerator. This filter  
reduces the formation of bad odours  
by means of its coating.  
Silver: Inner surfaces and crispers  
of the refrigerator are rendered  
antibacterial by means of the silver-  
ion additive. Thus, growth and  
reproduction of bacteria on interior  
body parts and crisper are prevented.  
Temperature setting control  
Temperature setting button allows you  
to make the temperature setting of  
your refrigerator.  
Setting the temperature of  
your refrigerator  
The overall temperature setting of your  
refrigerator is made by means of the  
temperature setting Control on the  
right wall of the fridge compartment.  
This button has 5 different temperature  
setting position. Select the position  
suitable to your needs.  
Dual cooling system  
Your refrigerator is equipped with  
two separate cooling systems to  
cool the fresh food compartment and  
freezer compartment. Thus, air in the  
fresh food compartment and freezer  
compartment do not get mixed.  
Thanks to these two separate cooling  
systems, cooling speed is much higher  
than other refrigerators. Odours in the  
compartments do not get mixed. Also  
additional power saving is provided  
since the automatic defrosting is  
performed individually.  
EN  
11  
 
Crisper humidity control  
sliders  
Icematic and ice storage  
container  
Using the crisper humidity control  
sliders  
Using the Icematic  
Fill the Icematic with water and place  
it into its seat. Your ice will be ready  
approximately in two hours. Do not  
remove the Icematic from its seating to  
take ice.  
The crisper of your refrigerator is  
designed to keep your vegetables  
fresh without loosing their humidity.  
Cold air circulates around the crisper  
and the amount of the cold air passing Turn the knobs on it clockwise by 90  
through the crisper is controlled by the degrees.  
sliders on the front side of the crisper  
cover.  
You can adjust the humidity control  
sliders to a suitable position according  
to the humidity and cooling condition  
of your food in the crisper.  
If you want your food in the crisper  
to cool more, open the holes of the  
humidity control sliders and if you  
want them to cool less and keep their  
humidity for a longer time, close the  
holes.  
Ice cubes in the cells will fall down into  
the ice storage container below.  
You may take out the ice storage  
container and serve the ice cubes.  
If you wish, you may keep the ice  
cubes in the ice storage container.  
Ice storage container  
Ice storage container is only intended  
for accumulating the ice cubes. Do not  
put water in it. Otherwise, it will break.  
EN  
12  
 
Using the rotary crisper (in  
some models)  
Rotary storage container  
The sliding body shelf can be moved  
to the left or right in order to allow you  
to place long bottles, jars or boxes to a  
lower shelf (Fig. 1)  
You can reach the food that you have  
placed in to the shelf by grabbing and  
turning it from its right edge (Fig.2).  
When you want to load or remove it to  
clean, turn it by 90 degrees, raise it up  
and pull towards yourself (Fig. 3-4).  
The crisper of your refrigerator which  
opens with a rotating movement is  
designed specially to provide ease of  
usage and allow you to store more  
vegetables and fruits (large volume)  
you buy during large shopping.  
When you grab and pull the handle  
on the lower left hand side of the  
crisper, it will rotate from left to right  
and open easily. The separator in the  
crisper will allow you to separate the  
vegetables and fruits according to their  
types and prevent them from crushing.  
1
2
3
4
EN  
13  
 
Odour filter  
Odour filter in the air duct of the fridge  
compartment prevents the build-up of  
unpleasant odours in the refrigerator.  
EN  
 
14  
Reversing the doors  
Proceed in numerical order .  
5
11  
4
4
11  
13  
2
1
6
8
12  
14  
3
45°  
10  
7
9
15  
21  
22  
20  
22  
180°  
23  
29  
25  
24  
23  
28  
29  
17  
19  
16  
18  
19  
18  
EN  
 
15  
Reversing the doors  
Proceed in numerical order .  
5
11  
4
4
11  
13  
2
1
3
6
8
12  
14  
45°  
10  
7
9
15  
21  
22  
20  
22  
180°  
23  
29  
25  
24  
23  
28  
29  
17  
19  
16  
18  
19  
18  
EN  
 
16  
6 Maintenance and cleaning  
A Never use gasoline, benzene or  
Protection of plastic  
similar substances for cleaning  
purposes.  
B We recommend that you unplug the  
appliance before cleaning.  
C Never use any sharp abrasive  
instrument, soap, household  
cleaner, detergent and wax polish for  
cleaning.  
C Use lukewarm water to clean the  
cabinet of your refrigerator and wipe it  
dry.  
surfaces  
C Do not put the liquid oils or oil-cooked  
meals in your refrigerator in unsealed  
containers as they damage the  
plastic surfaces of your refrigerator. In  
case of spilling or smearing oil on the  
plastic surfaces, clean and rinse the  
relevant part of the surface at once  
with warm water.  
C Use a damp cloth wrung out in  
a solution of one teaspoon of  
bicarbonate of soda to 600 mls of  
water to clean the interior and wipe it  
dry.  
B Make sure that no water enters the  
lamp housing and other electrical  
items.  
B If your refrigerator is not going to be  
used for a long period of time, unplug  
the power cable, remove all food,  
clean it and leave the door ajar.  
C Check door seals regularly to ensure  
they are clean and free from food  
particles.  
C To remove door racks, remove all the  
contents and then simply push the  
door rack upwards from the base.  
EN  
17  
 
7 Recommended solutions for the problems  
Please review this list before calling the service. It might save you time and  
money. This list includes frequent complaints that are not arising from defective  
workmanship or material usage. Some of the features described here may not  
exist in your product.  
The refrigerator does not operate  
• Is the refrigerator properly plugged in? Insert the plug to the wall socket.  
• Is power available to the wall socket? If not, please check main power switch  
board circuit breaker/fuse. Please reset circuit breaker and if trips again please  
contact a qualified electrician.  
Condensation on the side wall of the fridge compartment. (MULTI ZONE, COOL  
CONTROL ve FLEXI ZONE)  
• Very cold ambient conditions. Frequent opening and closing of the door. Highly  
humid ambient conditions. Storage of food containing liquid in open containers.  
Leaving the door ajar.  
• Switching the thermostat to a colder degree.  
• Decreasing the time the door left open or using it less frequently.  
• Covering the food stored in open containers with a suitable material.  
• Wipe the condensation using a dry cloth and check if it persists.  
Compressor is not running  
• Safety device for compressor may trip during sudden or interrupted power supply.  
It may also trip when the refrigerator has been moved.  
Your refrigerator will start running after approximately 10 minutes. Please call the  
service agent if your refrigerator does not startup at the end of this period.  
• The fridge is in defrost cycle. This is normal for a full-automatically defrosting  
refrigerator. Defrosting cycle occurs periodically.  
Your refrigerator is not plugged into the socket. Make sure that he plug is inserted  
tightly to the wall socket.  
• Are the temperature adjustments correctly made? There is a power failure. Call  
your electricity supplier.  
The fridge is running frequently or for a long time.  
EN  
18  
 
• The ambient room temperature may be high.This is quite normal.  
• The refrigerator may have just been switched on. Allow sufficient cooling time.  
• Large amounts of hot food might have been put in the refrigerator recently. Hot  
food causes longer running of the refrigerator until they reach the safe storage  
temperature.  
• Doors might have been opened frequently or left ajar for a long time. The warm  
air that has entered into the refrigerator causes the refrigerator to run for longer  
periods.  
• Freezer or fridge compartment door might have been left ajar. Check if the doors  
are properly closed.  
• The refrigerator is adjusted to a very low temperature. Adjust the refrigerator  
temperature to a warmer degree and wait until the temperature is achieved.  
• Door seal of the fridge or freezer may be soiled, worn out, broken or not properly  
seated. Clean or replace the seal. Damaged/broken seal causes the refrigerator to  
run for a longer period of time in order to maintain the current temperature.  
Freezer temperature is very low while the fridge temperature is sufficient.  
• The freezer temperature is adjusted to a very cold temperature. Adjust the freezer  
temperature to a warmer degree and check.  
Fridge temperature is very low while the freezer temperature is sufficient.  
• The fridge temperature is adjusted to a very cold temperature. Adjust the fridge  
temperature to a warmer degree and check.  
Food kept in the fridge compartment drawers are freezing.  
• The fridge temperature is adjusted to a very cold temperature. Adjust the fridge  
temperature to a warmer degree and check.  
Temperature in the fridge or freezer is too warm.  
• The fridge temperature is adjusted to a warm setting. Fridge adjustment has an  
effect on the temperature of the freezer. Change the temperature of the fridge or  
freezer until the fridge or freezer temperature reaches to a desired level.  
• The door might be left ajar. Close the door completely.  
• Large amounts of hot food might have been put in the refrigerator recently. Wait  
until the fridge or freezer reaches the desired temperature.  
• Refrigerator might have been plugged in recently. Cooling down of the refrigerator  
completely takes to be reach the desired temperature.  
A ticking noise is coming from the refrigerator.  
EN  
19  
 
• This noise is coming from the solenoid valve of the refrigerator. Solenoid valve  
functions for the purpose of ensuring coolant passage through the compartment  
which can be adjusted to cooling or freezing temperatures, and performing cooling  
functions. This is normal and is not fault cause.  
The operation noise increases when the refrigerator is running.  
• The operating performance characteristics o f the refrigerator may change  
according to the changes in the ambient temperature. It is normal and not a fault.  
Vibrations or noise.  
• The floor is not even the refrigerator rocks when moved slowly. Make sure that the  
refrigerator has been levelled.  
• The noise may be caused by the items put onto the refrigerator. Such items should  
be removed from the top of the refrigerator.  
There are noises like liquid spilling or spraying.  
• Liquid and gas flows happen in accordance with the operating principles of your  
refrigerator. It is normal and not a fault.  
There is a noise like wind blowing.  
• Fans are used in order to allow the refrigerator to cool efficiently. It is normal and not  
a fault.  
Condensation on the inner walls of refrigerator.  
• Hot and humid weather increases icing and condensation. It is normal and not a  
fault.  
• The doors are ajar. Make sure that the doors are closed completely.  
• Doors might have been opened very frequently or they might have been left open  
for along time. Open the door less frequently.  
Humidity occurs on the outside of the refrigerator or between the doors.  
• The weather may be humid. This is quite normal in humid weather. When the  
humidity is less, condensation will disappear.  
Bad odor inside the refrigerator.  
• Inside of the refrigerator must be cleaned. Clean the inside of the refrigerator with a  
sponge, warm water or carbonated water.  
• Some containers or packaging materials might be causing the smell. Use a different  
container or different brand packaging material.  
The door(s) is (are) not closing.  
• Food packages may prevent the doors closing. Reposition the packages that are  
obstructing the door.  
• The refrigerator is not correctly levelled on the floor and it might be rocking when  
slightly moved. Adjust the elevation screws.  
Crispers are stuck.  
• The food might be touching the ceiling of the drawer. Rearrange food in the drawer.  
EN  
20  
 
8 Beko Customer Care  
...Before you call Beko for service or assistance  
:Refer to your User Guide and check the following  
1.  
2.  
3.  
4.  
Your Appl iance is correctly installed.  
Your Appliance is connected to power.  
You are familiar with its normal mode of operation  
You have read the ‘Recommended solutions for the problems’  
If after checking the points above, the problem still exists, please call our Beko  
Customer Care hotline as listed below:-  
If calling from Australia....  
Beko Customer Care and talk to one of our consultants.  
Toll Free Toll Free 1300AUBEKO  
1300 282 356  
Email:[email protected] * Fax: (07) 55493546  
If calling from New Zealand....  
Beko Customer Care and talk to one of our consultants.  
Toll Free 0800NZBEKO  
0800 69 2356  
Email: [email protected] * Fax: (+617) 55493546  
* If you contact us by Email please provide the following details:  
Your name and Address  
Date of Purchase  
Model Number  
Serial Number  
Complete description of the problem or request  
EN  
21  
 
57 0345 0000/AE  
 

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