JULY 1999
FX160A
Phone Line Manager 16 x 4
Phone Line
Manager 16x4
Order toll-free in the U.S. 24 hours, 7 A.M. Monday to midnight Friday: 877-877-BBOX
FREE technical support, 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746
Mail order: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018
CUSTOMER
SUPPORT
INFORMATION
PHONE LINE MANAGER 16 X 4
TRADEMARKS
®
®
Windows and Microsoft are trademarks of Microsoft, Inc.
®
RCA is a trademark of General Electric Co.
All applied-for and registered trademarks are the property of their respective owners.
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PHONE LINE MANAGER 16 X 4
CONTENTS
1. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
2. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
3. Preparing to Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
3.1 Designate an Extension for System Manager . . . . . . . . . . . . . . . . . . . . . . . . .10
3.2 Choosing the Programming Mode—Automatic or Password . . . . . . . . . . . .10
3.3 Programming Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
3.4 Factory-Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
3.5 Entering the Programming-Mode Password . . . . . . . . . . . . . . . . . . . . . . . . . .13
3.6 Changing the Programming-Mode Password . . . . . . . . . . . . . . . . . . . . . . . . .13
3.7 Resetting the System to Default Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
4. Configuring the Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
4.1 Choices When Programming the Extensions . . . . . . . . . . . . . . . . . . . . . . . . .14
4.2 Programming the Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
4.3 Door-Phone-Operation Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
4.4 Call Forwarding/Call Follow Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
4.5 Require Star Key Before User Programming . . . . . . . . . . . . . . . . . . . . . . . . .18
5. Central Office Lines: Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
5.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
5.2 Choices in Handling Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
5.2.1 Standard Incoming Line or Private Incoming Line . . . . . . . . . . . . . .19
5.2.2 Auto-Attendant or Direct Inward Station Access (DISA) . . . . . . . . . .19
5.2.3 Day-Time and Night-Time Handling of Incoming Calls . . . . . . . . . . .19
5.2.4 Incoming-Call Alert Tone to the Paging System . . . . . . . . . . . . . . . . .19
5.2.5 Incoming Calls to an Auto-Attendant System . . . . . . . . . . . . . . . . . . . .19
5.2.6 Defining the Standard Incoming Line . . . . . . . . . . . . . . . . . . . . . . . . .20
5.2.7 The Operator Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
5.2.8 The Standard Incoming List—Which Extension is the Operator . . .20
5.2.9 Entering the Standard Incoming List . . . . . . . . . . . . . . . . . . . . . . . . . .21
5.2.10 Private Incoming Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
5.2.11 Entering the Private Incoming List(s) . . . . . . . . . . . . . . . . . . . . . . . . .22
5.2.12 Setting Incoming Calls to Ring over a Paging System . . . . . . . . . . . .23
6. Central Office Lines: Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
6.1 Choices in Configuring Central Office (CO) Lines . . . . . . . . . . . . . . . . . . . .24
6.2 Dialing “9” to Access Outside Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
6.3 Programming Outside Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
7. Auto-Attendant (DISA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
7.1 About DISA and Direct Caller Access to Extensions . . . . . . . . . . . . . . . . . . . .27
7.2 Recording a Voice Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
7.3 Enabling the Voice Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
7.4 Setting the Length of the DISA Input Time . . . . . . . . . . . . . . . . . . . . . . . . . .28
7.5 What Happens After the DISA Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
7.6 What Happens If There is No DISA Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
7.7 Multiple Fax Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
8. Central Office Lines: Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
8.1 About Outgoing Call Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
8.2 Defining Outgoing Call Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
8.3 Assigning Extensions to an Outgoing Call Group . . . . . . . . . . . . . . . . . . . . .31
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PHONE LINE MANAGER 16 X 4
CONTENTS (continued)
9. Direct Outward Station Access (DOSA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
9.1 Enable Direct Outward Station Access (DOSA) . . . . . . . . . . . . . . . . . . . . . . .32
9.2 Entering the DOSA Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
10. Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
10.1 To Enable the Use of the Four Different Hunt Groups. . . . . . . . . . . . . . . . .33
10.2 Assigning Extensions to the Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . .33
11. Day and Night Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
11.1 Automatic Day/Night Mode Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
11.2 Automatic Day/Night Mode Switching Times . . . . . . . . . . . . . . . . . . . . . . .35
12. Central Office Lines: Advanced Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
12.1 Tone- or Pulse-Dialing Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
12.2 Disconnect Supervision: Polarity Reversal/Clear Forwarding . . . . . . . . . . .38
12.3 Metering Pulse Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
12.4 Metering Pulse Frequency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
12.5 Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
13. Rollover Extensions: Advanced Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
13.1 Exclusive Answering Machine Privilege . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
13.2 Rollover of Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
13.3 Rollover of Unattached Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
13.4 Voice-Mail Unit Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
13.5 Simplified Voice-Mail Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
13.6 MSG Button on a Key Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
14. Call Barring (Toll Restriction) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
14.1 About Call Barring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
14.2 Call-Barring (Toll-Restriction) Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
14.3 Filling the Call-Barring Allow and Disallow Tables . . . . . . . . . . . . . . . . . . . .45
14.4 Sample Disallow Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
14.5 Sample Allow Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
14.6 Assigning Extensions to Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
14.7 Password to Override Call Barring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
14.8 Restrict Calls at Night . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
15. Assigning Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
15.1 Clear Speed-Dialing and Call-Barring Tables . . . . . . . . . . . . . . . . . . . . . . . .49
15.2 Dial-Tone Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
16. The System Clock: Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
16.1 Setting the System Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
16.2 Key Phone Clock Display Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
17. Outgoing-Call Records and Histories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
17.1 About Outgoing-Call Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
17.2 How to Output the Outgoing-Call Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
17.3 Output the Complete Contents of the Outgoing-Call Records . . . . . . . . . . . . . . . . . . . . .51
17.4 Output the Call History of a Single Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
17.5 Clearing the Call-History Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
17.6 Output the Call History After Each Outgoing Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
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PHONE LINE MANAGER 16 X 4
CONTENTS (continued)
17.7 Automatic Call-History Retrieval Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
17.8 Formats for the Call-History Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
17.9 Connection to a Computer or a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
18. Interfacing the Phone Line Manager 16 x 4 to a Computer . . . . . . . . . . . . . . . . .54
18.1 RS-232C Port—Choosing the Operating Mode . . . . . . . . . . . . . . . . . . . . . .54
18.2 Phone Line Manager 16 x 4 Configuration Program . . . . . . . . . . . . . . . . . .55
18.3 Phone Line Manager 16 x 4 Configuration Program—
Remote Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
18.4 Computer Aided Telephony (CAT) Software . . . . . . . . . . . . . . . . . . . . . . . .56
18.5 Report DISA Digits to the CAT Application . . . . . . . . . . . . . . . . . . . . . . . . .56
19. System Timing Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
19.1 About System Timing Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
19.2 Changing System Timing Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
19.3 Delay After Each RS-232C Character . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
19.4 Delay After Each RS-232C Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
19.5 Switchhook (Flash) Timing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
19.6 Reminder Feature Timing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
19.7 Outside Line Guard Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
19.8 Pulse-Dialing Timing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
19.9 Tone (DTMF) Dialing Timing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
19.10 Switchhook Timing to Outside Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
19.11 Rollover on Standard Incoming Calls Timing . . . . . . . . . . . . . . . . . . . . . . .62
19.12 Rollover After Call to Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
19.13 On Hook Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
19.14 Speed-Dialing Delay Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
19.15 Multiple Ringing Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
19.16 Parked Calls Timing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
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PHONE LINE MANAGER 16 X 4
1. Specifications
Connectors — (20) RJ-11: (4) incoming ports, (16) extension ports
Power — 120 VAC, 60 Hz
Size — 2.5"H x 13.5"W x 9.5"D (6.4 x 34.3 x 24.1 cm)
Weight — 3.2 lb. (1.5 kg)
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PHONE LINE MANAGER 16 X 4
2. Introduction
You’ll find that the user-friendly design of this Phone Line Manager 16 x 4 (Integrated Phone Solutions)
system and the clear, step-by-step instructions in this manual will make it a pleasure to set up the system’s
features so that they best serve your office.
This guide describes enhancements made to the Phone Line Manager 16 x 4 telephone system as of the
Version 140 release of the software.
®
®
If you have a personal computer with Microsoft Windows installed, you will want to use our configuration
program (see Section 18.2).
Plenty of flexible-phone features are built into the system, and you can pick and choose the ones that suit
your home or office. As a first step, browse through this manual to get acquainted with the various features
available.
When your new unit arrives, all of the features are already programmed with default settings. In some
cases, these settings will be fine just as they are. With others, you will want to change the settings. The
instructions in this manual lead you through the simple step-by-step process of setting each feature as
desired.
In Section 3.4 you’ll find a list of pre-programmed default settings. Refer to this list as you set up your
system. It lets you see at a glance which features you will need to set. If you need to, you can easily return
the whole system to all of its default settings at any time.
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PHONE LINE MANAGER 16 X 4
3. Preparing to Program
Before entering the system program features, take some time to look over the different options for setting
up an extension as the System Manager.
3.1 Designate an Extension for System Manager
All programming functions in this manual must be performed from the programming extension. Initial
programming of the Phone Line Manager 16 x 4 system must be done from extension #15. This extension
should be assigned to the person who will program the system and serve as System Manager for the office.
The default programming extension is preset as extension #15. You have the option of changing it to
extension #00. This would be handy, for example, if the Operator is at extension #00 and you want the
Operator to also serve as the System Manager.
To change the programming extension to #00:
1. At the System Manager’s extension, lift the handset and enter 7832. Pause for confirmation tone.
Hang up or continue programming.
To set the programming extension to #15:
1. At the System Manager’s extension, lift the handset and enter 7833. Pause for confirmation tone.
Hang up or continue programming.
3.2 Choosing the Programming Mode—Automatic or Password
With the default settings, the System Manager is required to enter a 6-digit password from their extension
to place the Phone Line Manager 16 x 4 in the Programming Mode. The password is entered by dialing the
code 761, followed by a 6-digit password. (The default value of password is 123456.) In this mode, the
System Manager can enter any programming codes. The password requirement prohibits unauthorized
persons from changing the programming. It can also reduce the likelihood of accidental changes in the
configuration.
If you want to, you can remove the password entry requirement. This is useful for installations where
security is not an issue. It is, however, strongly suggested that the password be used so that an accidental
dialing sequence does not alter the system programming. For instance, if the System Manager forgets to
dial 9 (or 0) to make an outgoing call and then dials a number sequence beginning with a 7, they could
be accidentally entering a programming command.
To allow programming without the entry of a password:
1. At the System Manager’s extension, lift the handset and enter 7849. Pause for confirmation tone.
To require the entry of a password to enter Programming Mode:
At the System Manager’s extension, lift the handset and enter 7848. Pause for confirmation tone.
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PHONE LINE MANAGER 16 X 4
3.3 Programming Tips
• All programming described in this manual must be performed in the programming mode (see Section
3.5) and performed from the programming extension (see Section 3.1).
• We recommend that the programming extension be assigned to the person who will act as System
Manager for the office.
• If a desired feature is preset in the “enabled” mode, no programming is needed unless you want to
disable the feature.
• If the final step in an operation reads “hang up,” you must do so for the programming to register.
• If the final step reads “hang up or continue with programming” you can stay in the programming mode
and proceed directly to programming another feature.
• You probably will want to program a number of features in one sitting. However, please be aware that you
will be automatically “bumped” from the programming mode if you hang up for more than two seconds.
3.4 Factory-Default Settings
Password Entry for Programming Mode . . . . . . . . . . . . . . . . . . . . . . . Required
System Mode Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123456
Programming Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . #15
Basic Features
RS232C Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Mode
Call Follow Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Enabled
Require “Star” key before user programming. . . . . . . . . . . . . . . . . . . Disabled
Operator Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Extension #00
Advanced System Features
Direct Access to Extensions (DISA or Auto-Attendant) . . . . . . . . . . Disabled
Direct Outward Station Access (DOSA) . . . . . . . . . . . . . . . . . . . . . . . Disabled
Automatic Day/Night Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Disabled
Voice Announcement Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Not Recorded
Call History Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleared
Call Records Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Short Format
Toll Restriction (Call Barring) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Disabled
Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Disabled
Key Phone Clock Display Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24-Hour
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PHONE LINE MANAGER 16 X 4
Outside Line Features
To Access Outside Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Dial 9
Incoming Call Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .All Standard Incoming Lines
Incoming Call List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Extension 00 to 15, in that order
Outgoing Call Group List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Outside Line 1 to 4, in that order
Tone (DTMF) Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Enabled
Incoming Call Ring Over Paging System . . . . . . . . . . . . . . . . . . . . . . . Disabled
Recognition of Incoming Fax Tones . . . . . . . . . . . . . . . . . . . . . . . . . . Disabled
Switchhook to Outside Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Allowed
Clear Forward and Polarity Reversal Detection . . . . . . . . . . . . . . . . . Disabled
Metering Pulse Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Disabled
Rollover of Unattached Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . to Operator
Caller ID Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Disabled
All Timing Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Default Values
Extension Features (for all extensions)
Phone Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .All ordinary phones,
no key or door phones
Automatically access outside line . . . . . . . . . . . . . . . . . . . . . . . . . . . . Disabled
Call Transfer/Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Allow
Call Hold Retrieval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Allow
Call Break-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Disallow
Rollover Extension Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . None Set
Emergency Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Disallow
Paging Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . None Assigned
Caller ID display on AVT-16L Key Phone . . . . . . . . . . . . . . . . . . . . . .Enabled
Extension Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Assigned Number is
Physical Extension Number
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PHONE LINE MANAGER 16 X 4
When You Reset the System to Default Values:
All features are reset to the factory-default settings. These will be the same as the values on your new system.
In addition:
• All call forwarding is cleared.
• All alarms are cleared.
• Call history memory is erased.
• Extensions assigned to call barring (toll restriction) tables are cleared, but contents of the call barring
tables are not affected.
• Speed dial numbers are not affected.
• Your voice announcement message is not affected.
3.5 Entering the Programming-Mode Password
If you are required to enter a password to access the programming mode, the following password command
will be used.
1. At the System Manager’s extension, lift the handset and enter 761.
2. Enter the 6-digit password (Default = 123456). Pause for confirmation tone.
3.6 Changing the Programming-Mode Password
If you are requiring the System Manager to enter a password to access the programming mode, you may
change the password if, for security reasons, you do not want unauthorized people changing system settings.
The default value of the password is 123456. To change the value:
1. At the System Manager’s extension, lift the handset and enter 761, followed by the current 6-digit
password (Default = 123456). Pause for confirmation tone.
2. Enter 762.
3. Enter the new 6-digit password. Then enter the new 6-digit password again.
4. Pause for confirmation tone. Hang up or continue programming.
3.7 Resetting the System to Default Values
This command will reset all features on the system to default values. See the default settings list in Section
3.4. This list shows what the settings will be for all features after you perform this command.
Resetting the system to default values allows you to start from a “clean slate” when reprogramming the
system after values have been changed.
To reset the system to default values:
1. In the programming mode, enter 7873. Pause for the confirmation tone.
2. Hang up or continue programming.
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PHONE LINE MANAGER 16 X 4
4. Configuring the Extensions
4.1 Choices When Programming the Extensions
Each extension must be individually defined in the way that best suits your needs. The options to be decided
upon are described below. These choices are programmed for the extension using the commands given on
the following pages.
1. What type of phone will be connected to the extension?
An extension can be connected to an ordinary phone, a key phone, a fax machine, or a door phone. (A
door phone is an intercom at the outside door of your office, which visitors use to reach an operator. See
Section 4.3 for additional information.) The system needs to know the phone type to communicate properly.
2. Which special features do you want to allow the extension?
• Call Hold/Transfer: Allows the extension to put an outside call on hold or transfer an outside call to
other extensions. This capability may not be withheld from key phones.
• Call Hold Retrieval: Allows retrieving a call placed on hold at another extension. This capability may
not be withheld from key phones.
• Rollover Extension: Typically a voice mail or answering machine. (See Chapter 13).
• Exclusive Answering Machine Privilege: Allows this extension to have a dedicated answering machine
on the next numerical extension. (See Chapter 13).
• Call Break-in: Allows “breaking in” or interrupting another extension’s phone call.
• Emergency Alarm: Allows an extension to generate an emergency alarm signal to other extensions.
• Paging Groups: Allows a key phone or a door phone at the extension to be part of a paging group.
• Caller ID Display: Allows an AVT-16 series key phone to display the incoming Caller ID information.
• Automatic Outside Line Seize: Allows an extension to automatically connect to an outside line when
they lift their handset without dialing 9 (or 0). If the person at that extension wants to make an intercom
call or use other Phone Line Manager 16 x 4 functions, they can simply switchhook before dialing any
digits to drop the outside line and connect to the Phone Line Manager 16 x 4 dial tone.
3. Do you want to give new numbers to the extensions?
Each extension is automatically given a number by the system. This is the number on the jack at the unit
into which the extension line is plugged. The numbers are 00 to 15 for the Phone Line Manager 16 x 4.
However, it may be more logical to give your lines different numbers (for example, ones that correspond
to office or room numbers).
Please note that even after you assign new numbers, the extension numbers on the jacks (00 to 15)
still need to be used for all system programming where a 2-digit extension number is required. The
new extension numbers you assign are used when:
• making intercom calls,
• transferring outside calls to another extension,
• entering an extension number in the Auto-Attendant (or DISA) mode,
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PHONE LINE MANAGER 16 X 4
• forwarding calls to another extension,
• and turning on or off the message lamp of another extension.
If Hunt Groups are used (see Chapter 10), the extension numbers 122, 133, 144, and 155 are reserved.
You may not assign an extension to use one of these numbers.
4.2 Programming the Extensions
The configuration settings for each extension must be programmed separately. The programming
procedure is simple if you take it step-by-step. First, decide on the codes you want to enter for each
extension. Write down the code for each of your choices. Then program one extension at a time. You
must complete all steps for each extension before starting on the next one. The “*” mark indicates the
default value of each setting.
1. In the programming mode, enter 75.
2. Enter the 2-digit extension number (00 to 15).
3. Enter the code for the phone type and features:
0
ordinary phone (with no special features)
* 1 ordinary phone + enable call hold retrieval
2
3
4
5
6
7
key phone
key phone + enable call hold retrieval
ordinary phone + rollover extension
ordinary phone + rollover extension + enable call hold retrieval
key phone + rollover extension
key phone + rollover extension + enable call hold retrieval
4. Enter the code for other features:
no additional features
* 1 enable call transfer/hold
0
2
3
4
5
6
7
enable call break-in
enable call transfer/hold + call break-in
enable emergency alarm
enable call transfer/hold + emergency alarm
enable call break-in + emergency alarm
enable call transfer/hold + call break-in + emergency alarm
5. Enter the code for paging and door phone assignment.
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PHONE LINE MANAGER 16 X 4
Door Phone
Member of Paging Group
*0
1
2
3
4
5
6
7
No
Yes
No
Yes
No
Yes
No
-
-
1
1
2
2
1 and 2
1 and 2
Yes
6. Enter the code for automatic connection to an outside line, exclusive answering machine privilege,
and Caller ID Enabling.
Automatic Outside
Line Connection
Exclusive Answering
Machine Privilege
Display of Caller ID
Privilege
*
0
1
2
3
4
5
6
7
No
Yes
No
Yes
No
Yes
No
No
No
Yes
Yes
No
No
Yes
Yes
Yes
Yes
Yes
Yes
No
No
No
No
Yes
7. Enter the new two-digit number you want for the extension (or hang up or re-enter the existing
extension number). Pause for confirmation tone. Hang up or continue programming.
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PHONE LINE MANAGER 16 X 4
EXTENSION PROGRAMMING SUMMARY*
To program the extensions, enter the following:
Enter “75”
Extn. Number Step 3
Code
Step 4
Code
Step 5
Code
Step 6
Code
Step 7
New
Number
75
75
75
75
75
75
75
75
75
75
75
75
75
75
75
75
00
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
4.3 Door-Phone-Operation Details
Any extension, with the exception of Extension #00 and the System Manager’s extension, may be configured
to be a door phone. The Door Phone may be placed at any location requiring a hands-free intercom station.
In addition, any ordinary phone can be used as a door phone. When a person at the door phone goes
offhook (or presses the button on the Door Phone), an alert ring is heard on the first four available
extensions in the Standard Incoming List. This is similar to an incoming call where the first four available
extensions in the Standard Incoming List are rung.
Any of the ringing phones may go offhook within the next 12 seconds to make a connection with the
Door-Phone extension. More than one phone may connect to the Door-Phone extension.
Also, any extension can make an intercom call to a Door Phone and they will be immediately connected
with the Door Phone operating in a hands-free mode. An intercom call to an ordinary phone connected to
an extension programmed to be a door phone will ring normally.
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PHONE LINE MANAGER 16 X 4
4.4 Call Forwarding/Call Follow Me
Occasionally you may be required to work in an associate’s office and will want to have your phone
forwarded to the other person’s office. This feature is called “Call Forwarding” when you enter the
forwarding command from your extension. The feature is called “Call Follow Me” when you issue the
command from the extension to which you want the calls forwarded.
The Call Follow Me feature allows you to forward your calls to the new office without having to go back to
your office. In some installations, it may not be desirable to allow any user the ability to have calls transferred
to it by invoking the Call Follow Me command. For instance, a person at an extension in a hotel could
accidentally have calls meant for the Operator sent to him.
To disable the Call Follow Me function:
1. In the programming mode, lift the handset and enter 7822. Pause for the confirmation tone. Hang up
or continue programming.
To enable the Call Follow Me function:
1. In the programming mode, lift the handset and enter 7823. Pause for the confirmation tone. Hang up
or continue programming.
A special exception to Call Forwarding is made to facilitate operation between a manager and his
secretary. If the manager has his calls forwarded to the secretary’s extension, the secretary (but no one else)
is able to make an intercom call to the manager’s extension or transfer an outside call to the manager. Any
other extension attempting such a call would have the call forwarded to the secretary’s extension.
4.5 Require Star Key Before User Programming
All of the user-programming commands begin with a 4 or 5. In some installations, you may want to require
that the user enter a * from the keypad of the phone before entering one of these commands. This will
prevent unintentional programming if a person dials a phone number beginning with a 4 or a 5 but forgets
to dial 9 (or 0) to connect to an outside line. For instance, an extension could be accidentally placed in the
Do Not Disturb mode, or the Day/Night setting could be changed. When this new parameter is set, dialing
a 4 or a 5 without first dialing a * will give an error tone.
Note that telephone sets with rotary dials cannot dial a *. Thus, this setting should not be enabled if there
are pulse-dialing telephones connected to the system.
To require a * to be entered before a 4 or a 5:
1. At the System Manager’s extension, lift the handset and enter 7838. Pause for confirmation tone.
To not require a * digit to be entered before a 4 or a 5:
1. At the System Manager’s extension, lift the handset and enter 7839. Pause for confirmation tone.
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PHONE LINE MANAGER 16 X 4
5. Central Office Lines: Incoming Calls
5.1 Introduction
This chapter, which describes how incoming calls are handled in the Phone Line Manager 16 x 4, begins
the discussion of how to configure the outside lines. The next chapters describe the main configuration
commands, followed by a discussion of Auto-Attendant or DISA (Direct Inward Station Access), then a
description of Outgoing Call Groups, and finally a discussion of DOSA (Direct Outward Station Access).
Later in this manual is a discussion of advanced topics concerning the setup of outside lines.
5.2 Choices in Handling Incoming Calls
Your flexible system offers many options for handling incoming calls. The choices are:
5.2.1 STANDARD INCOMING LINE OR PRIVATE INCOMING LINE
The first choice to be made for each outside line is whether you want the Phone Line Manager 16 x 4
to handle incoming calls in a “standard” fashion or whether you want a particular line to be a “private
incoming line” and ring at an extension other than the Operator. Outside line #1 is always a Standard
Incoming Line while each of the others may be optionally configured to be Private Incoming Lines.
5.2.2 AUTO-ATTENDANT OR DIRECT INWARD STATION ACCESS (DISA)
Next, you can decide if you want the Phone Line Manager 16 x 4 to automatically connect incoming calls to
a recorded voice announcement which leads the caller through options for reaching individual extensions.
In this mode, the Phone Line Manager 16 x 4 can also be programmed to listen for an incoming fax tone
and route the call directly to the extension where the fax machine is located. This type of operation is called
Auto-Attendant or DISA (Direct Inward Station Access).
The alternative to DISA is that the Phone Line Manager 16 x 4 will sense an incoming call and cause one
or more extensions to ring. In this case, a connection to the outside line will not be made until one of the
ringing extensions goes offhook.
5.2.3 DAY-TIME AND NIGHT-TIME HANDLING OF INCOMING CALLS
The Phone Line Manager 16 x 4 can operate in the Day Mode or the Night Mode and each outside line can
be set to operate differently when in the two modes. For instance, an outside line can operate as a Standard
Incoming Line during the day and as a Private Incoming Line during the night. You can have an incoming
call ring at one group of extensions during the day and a different group of extensions at night. You can also
choose to have the Auto-Attendant (or DISA) mode operate during the day, night, or both.
5.2.4 INCOMING-CALL ALERT TONE TO THE PAGING SYSTEM
Calls can be setup to ring over a paging system in addition to ringing at individual extensions. Anyone can
answer the call from any extension by dialing 3. This is recommended for businesses where employees are
not seated at desks with phones, or where there is no receptionist/operator.
5.2.5 INCOMING CALLS TO AN AUTO-ATTENDANT SYSTEM
If you are using an Auto-Attendant/Voice Mail system, you can choose to have incoming calls ring at the
Auto-Attendant or at an operator’s extension. Simply enter the Standard Incoming Line list to reflect the
extensions to which you would like to direct the incoming calls.
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PHONE LINE MANAGER 16 X 4
5.2.6 DEFINING THE STANDARD INCOMING LINE
In most installations, all outside lines would be configured as a Standard Incoming Line. You will first define
a list of extensions which will ring when an incoming call is detected. You might also choose to define a
second list of extensions which will ring when an incoming call is detected in the Night Mode.
The operation of an outside line configured to be a Standard Incoming Line is as follows. When an
incoming call is detected, the Phone Line Manager 16 x 4 checks the extensions starting at the top of the
appropriate (day or night) list to find the first available extension. This extension will start ringing. Zero
to nine rings later (see Section 19.15), the Phone Line Manager 16 x 4 will find the next three available
extensions in the list and start ringing them. After 5 to 60 seconds have passed (see Section 19.11), the
Phone Line Manager 16 x 4 will ring an available Rollover Extension (usually a Voice Mail unit or answering
machine).
Additionally, all key phones with the “RP’” (Ring Position) indicator set will also ring when incoming calls
are detected on outside lines configured as Standard Incoming Lines.
5.2.7 THE OPERATOR EXTENSION
One extension is designated to be the Operator. The Operator extension is used by the Phone Line
Manager 16 x 4 in the following ways:
Any extension may dial 0 (or 9) to place an intercom call to the Operator or to transfer an outside call to
the Operator.
Only the Day mode Operator may issue a 56 command or a 57 command to manually switch the Phone
Line Manager 16 x 4 into the Night mode or the Day mode.
An incoming call to an extension on a Private Incoming Line that goes unanswered will ring the
Operator’s extension if the Operator is not busy.
A call left on hold too long will ring at the extension which placed it on hold. If that extension does not
answer or is busy, the call will ring at the Operator’s extension if it is not busy.
A call parked at an extension will ring the Operator (or a Rollover Extension, as programmed by the
System Manager) if the extension at which the call is parked does not become available or if the extension
becomes available but does not answer when the phone rings.
A blind transfer of an outside call to an extension which does not answer will ring the Operator (or a
Rollover Extension, as programmed by the System Manager) if the extension to which the call is being
transferred does not answer.
If an incoming caller to an outside line operating in the Auto-Attendant (or DISA) mode specifies an
extension which does not answer, the call will transfer to the Operator.
If no input (either DTMF digits or a fax Calling Tone) is detected during a DISA call, the call will ring
at either the Operator’s or the fax’s extension, as programmed by the System Manager.
5.2.8 THE STANDARD INCOMING LIST—WHICH EXTENSION IS THE OPERATOR
The first (non-Rollover) extension in the Standard Incoming List is defined to be the Operator. This means
that if your Standard Incoming Line List directs incoming calls to an Auto-Attendant/Voice Mail, the
Operator will be defined as the next extension in the list after the Voice Mail extensions (because your Voice
Mail extensions would be defined as Rollover Extensions). Since there is a separate list for Day and Night
operation, a different Operator extension can be defined for each mode.
20
PHONE LINE MANAGER 16 X 4
5.2.9 ENTERING THE STANDARD INCOMING LIST
1. In the programming mode, enter 730 for the Day Mode list or enter 790 for the Night-Mode list.
2. Enter the two-digit extension numbers (00 to 15) assigned to the Standard Incoming List.
Enter all of the extension numbers in succession. You can assign up to 16 extensions. Be sure to enter
the extensions in the order you want them to be searched.
3. Hang up. Hanging up is necessary for the assignments to register.
Keep a record of your Standard Incoming List Assignments. Write the 2-digit extension numbers in the
following table.
Extension Numbers in the
Standard Incoming List,
Day Mode
Extension Numbers in the
Standard Incoming List,
Night Mode
Enter
1st
730
(Operator):
790
2nd
3rd
4th
5th
6th
7th
8th
9th
10th
11th
12th
13th
14th
15th
16th
5.2.10 PRIVATE INCOMING LINES
You may want to configure one or more of the outside lines to operate as a Private Incoming Line. This
would allow an incoming call to ring at an extension other than the Operator. Outside lines 2, 3, and 4 may
be defined as Private Incoming Lines. As such, you can define the list of extensions which the Phone Line
Manager 16 x 4 will search when an incoming call is detected on that line. Only one extension will ring. This
is different from outside lines defined as Standard Incoming Lines where more than one extension can ring
at the same time.
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PHONE LINE MANAGER 16 X 4
5.2.11 ENTERING THE PRIVATE INCOMING LIST(S)
1. In the programming mode, enter the code for the desired Private Incoming List.
731
732
733
791
792
793
Outside Line 2, Day-Mode List
Outside Line 3, Day-Mode List
Outside Line 4, Day-Mode List
Outside Line 2, Night-Mode List
Outside Line 3, Night-Mode List
Outside Line 4, Night-Mode List
2. Enter two-digit extension numbers (00 to 15) assigned to the Private Incoming List.
Enter all of the extension numbers in succession. You can assign up to 16 extensions. Be sure to enter the
extensions in the order you want them to be searched.
3. Hang up. Hanging up is necessary for the assignments to register.
For non-DISA calls to a Private Incoming Line, the Phone Line Manager 16 x 4 will ring the first available
extension in the appropriate (day or night) list. If the extension does not answer within the “Rollover After
Call to Extension” time, the call will start ringing at the next available extension in the Private Incoming List,
not including the extension that is currently ringing. This process will repeat until the incoming caller hangs
up and the ringer signal is no longer present.
One typical configuration would be to put the Operator as the second extension in a Private Incoming
List. If the Operator does not answer, the call will start ringing at an available Rollover Extension. Another
typical configuration would be to put an answering machine or voice-mail-unit extensions in the list. Since
the Phone Line Manager 16 x 4 allows both Day Mode and Night-Mode lists, you will want to make sure that
an answering machine or voice mail is the first or second extension in the night list so that calls received
after hours will never go unanswered.
In any case, it is best that the Private Incoming List be filled with enough entries so that the call always has
a place to ring. If there is no available extension in the Private Incoming List, the call will park at the first
extension in the list and give a beep signal every few seconds to inform the caller that a call is waiting.
Keep a record of the Private Incoming Line Lists. Enter the extension numbers for each outside line
configured as a Private Incoming Line:
22
PHONE LINE MANAGER 16 X 4
Outside Line 2
Day
Outside Line 3
Day
Outside Line 4
Day
Night
Night
Night
Enter
1st
731
791
732
792
733
793
2nd
3rd
4th
5th
6th
7th
8th
9th
10th
11th
12th
13th
14th
15th
16th
5.2.12 SETTING INCOMING CALLS TO RING OVER PAGING SYSTEM
This option allows incoming calls to ring over a paging system in addition to the operator. Anyone can pick
up an extension and press “3” to answer the call. This is useful in businesses where employees are not seated
at desks with phones, or where there is no dedicated receptionist/operator. Outside lines must have the
Auto-Attendant (or DISA) mode disabled for this feature to work. Also, your paging system must be plugged
into paging system jack of the unit.
To enable a ringback tone over the paging system:
1. In the programming mode, lift the handset, enter 7810. Pause for confirmation tone.
To disable a ringback tone over the paging system:
1. In the programming mode, lift the handset, enter 7811. Pause for confirmation tone.
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PHONE LINE MANAGER 16 X 4
6. Central Office Lines: Programming
6.1 Choices in Configuring Central Office (CO) Lines
Each CO line should be configured so that it best suits your needs. The options that must be decided upon
are described below.
1. Are you using this CO line?
If you do not use all of the CO line ports of the system, then the vacant ports need to be programmed as
“Disable.” This will make sure the Phone Line Manager 16 x 4 does not allow any extension to connect to
this line.
2. How should an incoming call be answered?
You may select DISA (Direct Inward Station Access) for answering incoming calls. This feature is also called
Auto-Attendant mode. In this mode, the Phone Line Manager 16 x 4 will answer (Day or Night) and prompt
the incoming caller to enter the digits or code of the desired extension or department that they wish to
speak with. Read more about DISA before selecting this feature so as to better understand its function.
If you choose to use the line so that the call must be answered by an extension before the outside line is
seized, then you will need to enter the code for “No DISA.”
3. Does your CO line accept tone (DTMF) or pulse (rotary) dialing?
Some older Central Office switches can interpret only pulse or rotary dialing. Most newer Central Office
lines can accept tone or DTMF (Dual-Tone Multi-Frequency) dialing. The Phone Line Manager 16 x 4 will
need to know how it should dial digits when it is dialing a speed-dial number or redialing the last number
dialed. See Section 12.1 for a complete discussion of the dialing mode.
4. Do you want to be able to send a “switchhook” to the CO line?
Some Central Office features, such as Call Waiting, are enabled by sending a “Switchhook” or “Flash” to the
Central Office. Some Central Office switches will reset the CO line and give a new dial tone in response to a
Flash signal. If a new dial tone is given, the caller could bypass the Call Barring (Toll Restriction) protection
as the system would not know that a new dial tone was received. If this is a consideration, you may wish to
disable the sending of the “switchhook” signal to the CO line.
The system Flash signal is set at a default value of 480 ms. This default value should work with most
signaling requirements. If not, the timing duration of this signal may be changed to work with the
requirements suggested by the Central Office for the features that they may provide in your area (see
Section 19.5).
5. How do you want the incoming lines to ring?
All incoming CO lines will ring into the system. This step is used to select the manner in which you wish for
them to ring according to the use of the desired CO line. For each line, you can choose to configure it to
handle incoming calls according the Standard Incoming Line configuration, or you can configure it to be
a Private Incoming Line.
6. Do you want the unit to automatically detect incoming faxes?
Each CO line can have an assigned fax extension to allow the system to automatically direct an incoming fax
(when the fax tone is detected) to an extension where a fax machine is connected. The CO line must be in
the DISA mode to allow automatic fax detection.
24
PHONE LINE MANAGER 16 X 4
7. Do you want to dial 9 or 0 to access an outside line ?
You can choose either 9 or 0 as the code for the user to dial when requesting an outside line.
6.2 Dialing “9” to Access Outside Lines
The system is preset so that users dial 9 to access an outside line and 0 to make an intercom call to the
Operator. You may want to change the 9 to a 0 if this is the standard in your area.
To access an outside line by dialing 0:
1. In the programming mode, lift the handset and enter 7801. Pause for confirmation tone. Hang up
or continue programming.
To access an outside line by dialing 9:
1. In the programming mode, lift the handset, enter 7800. Pause for confirmation tone. Hang up
or continue programming.
NOTE
If you configure the system so that “0” accesses an outside line, “9” will then directly dial
the operator. If “9” is the number for outside line access, then “0” will dial the operator.
6.3 Programming Outside Lines
Each outside line must be programmed separately. The programming procedure is simple if you take it step-
by-step. First, decide on the codes you want to enter for each line. Write the code for each of your choices in
the table provided on the next page. Then program one line at a time. The default settings are marked with
an asterisk (*).
1. In the programming mode, lift the handset and dial 739.
2. Enter the line number (1 to 4).
3. Enter the code for enabling the CO line and for Auto-Attendant (or DISA) operation.
*0
1
No DISA
DISA in Day-mode only
DISA in Night-mode only
DISA always
2
3
4
Disable this CO line
4. Enter the code for the desired dialing mode and switchhook (flashing) capability.
0
Pulse dialing, switchhook not allowed.
Tone (DTMF) dialing, switchhook not allowed.
Pulse dialing, switchhook allowed.
2
4
*6
Tone (DTMF) dialing, switchhook allowed.
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PHONE LINE MANAGER 16 X 4
Enter the code for the desired incoming ringing mode.
0
Private Incoming Line always.
1
Standard Incoming Line in daytime. Private Incoming Line at night.
Standard Incoming Line at night. Private Incoming Line in daytime.
Standard Incoming Line always.
2
*3
6. Enter the two-digit fax extension (00 to 15) used for automatic fax detection.
(If automatic fax detection is not used on this line, hang up.)
7. Pause for confirmation tone. Hang up or continue programming.
To Keep a Record of the Programming of the Outside Lines, Enter the Following:
Enter 739
739
739
739
739
Enter Line #
Step 3 Code
Step 4 Code
Step 5 Code
Fax Extn.
Pause
Pause
Pause
Pause
Pause
1
2
3
4
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PHONE LINE MANAGER 16 X 4
7. Auto-Attendant (DISA)
7.1 About DISA and Direct Caller Access to Extensions
Enabling the Auto-Attendant or DISA (Direct Inward Station Access) feature for outside lines allows
incoming callers to connect themselves directly to an extension. The optional Voice Announcement module
can be enabled to lead the caller through options for reaching individual extensions. The Phone Line
Manager 16 x 4 can also be programmed to listen for an incoming fax tone and route the call directly to the
extension where the fax machine is located.
Setting DISA as enabled or disabled is done as part of setting the command sequence for “Programming
Outside Lines” (see Section 6.3). This is done separately for each line. You have the option of enabling DISA
at all times, during regular business hours (Day Mode), or after regular business hours (Night Mode).
In the Phone Line Manager 16 x 4 there is only one Voice Announcement module and one circuit to
collect the digits coming from the outside caller when the call is answered in the DISA mode. If two
incoming calls are received at the same time and both outside lines operate in the DISA mode, the second
incoming call will continue to ring and will not be answered until after the caller on the first line has made
their DISA selection.
After the Phone Line Manager 16 x 4 answers the incoming call and the optional voice announcement
module is playing the recorded message, the incoming caller can dial:
0
To call the Operator
1xx
To ring extension 1xx where xx is the extension number (00 to 99) assigned using the
Configure Extension command
2, 3, 4, or 5 To ring the first available extension in Hunt Group 2, 3, 4, or 5
6 or 7To invoke the DISA feature
7.2 Recording a Voice Announcement
This command allows you to record an announcement to greet callers. The recording can be made only
from Extension #15. (See Section 3.1 if you need to change the programming extension to 15).
Time the length of your spoken announcement before recording it. If you want to record a very short
announcement, you can enter 0 at the end of your message, which will cause the Phone Line Manager 16 x 4
to ring the Operator.
1. In the programming mode, enter 728. Pause for the confirmation tone.
2. Record your announcement by speaking into the handset. When you have finished speaking, keep the
phone off the hook until you hear a confirmation tone. This marks the end of the 20 seconds available.
(If the tone cuts you off, re-enter 728 and record a shorter announcement.)
3. Hang up or continue with programming.
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PHONE LINE MANAGER 16 X 4
Sample Announcement
“Hello, you have reached XYZ Corporation. To send a fax, press the start button on your fax machine at any
time. If you are calling from a touchtone phone, you may enter the extension number of your party at any
time. Press ‘2’ to place an order. Press ‘3’ for Customer Service. Press ‘0’ to reach the Operator. Press ‘106’
for accounting. Thank you.”
7.3 Enabling the Voice Announcement
For an outside line operating in the DISA mode, the voice announcement module may be enabled or
disabled. Some hardware models do not have the voice announcement module. This parameter must be
enabled to allow the Phone Line Manager 16 x 4 to play the voice announcement. If the voice
announcement module is not enabled, the incoming caller will hear silence after the Phone Line Manager
16 x 4 answers the call in the DISA mode.
To enable the Voice Announcement Module:
1. In the programming mode, lift the handset, enter 7806. Pause for confirmation tone.
To disable the Voice Announcement Module:
1. In the programming mode, lift the handset, enter 7807. Pause for confirmation tone.
7.4 Setting the Length of the DISA Input Time
The length of the Voice Announcement recording is fixed at 20 seconds. The length of time that the system
waits for the incoming caller to make a choice can be set at 25 seconds or 75 seconds if the Voice
Announcement module is enabled or it can be set at 6 seconds or 12 seconds if the voice announcement
module is not enabled.
To set the DISA Input Time at 75 seconds or 12 seconds:
1. In the programming mode, lift the handset, enter 7812. Pause for confirmation tone.
To set the DISA Input Time at 25 seconds or 6 seconds:
1. In the programming mode, lift the handset, enter 7813. Pause for confirmation tone.
7.5 What Happens after the DISA Entry
After the incoming caller has entered his selection on an incoming line operating in the Auto-Attendant (or
DISA) mode, the Phone Line Manager 16 x 4 will start ringing at an extension. While the extension is
ringing, the caller will either hear a ringback tone or the Music on Hold input.
To enable the Music on Hold input after DISA input:
1. In the programming mode, lift the handset, enter 7808. Pause for confirmation tone.
To enable the ringback tone after DISA input:
1. In the programming mode, lift the handset, enter 7809. Pause for confirmation tone.
If the caller specifies an extension which is not available, they will hear a short busy signal. Then the call
will ring at the first available extension in the appropriate incoming call group if the outside line is
configured to be a Private Incoming Line or it will ring as a Standard Incoming Line if it is so configured.
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PHONE LINE MANAGER 16 X 4
If the DISA call is directed to an extension which does not answer after 5 to 50 seconds, the call will
transfer to the Operator (see Section 19.12). If the Operator does not answer after 5 to 60 seconds, the call
will transfer to an available Rollover Extension (see Section 19.11).
Any external music source can be used to connect Music on Hold to the Phone Line Manager 16 x 4
®
system. You will need to plug your music source unit into the RCA jack labeled “External Music” on the
Phone Line Manager 16 x 4. The Phone Line Manager 16 x 4 system has an internal computer-generated
music melody source which is disabled when the RCA mini plug is inserted into the “External Music” jack.
This music signal is heard by the incoming caller when they are placed on hold.
7.6 What Happens If There is No DISA Entry
If an outside line answers in the Auto-Attendant (or DISA) mode and the caller does not enter any DTMF
digits and no fax tone is detected, the Phone Line Manager 16 x 4 can transfer the call to either the
Operator or to the designated fax machine. You should choose for these calls to go to the fax extension if
this outside line is used mostly for receiving faxes. This is helpful since some fax machines do not send the
calling tone until after the called fax machine answers and thus the Phone Line Manager 16 x 4 cannot
detect the incoming fax tone.
You should choose for these calls to go to the Operator if the outside line is use mostly for voice callers. A
caller using a pulse dial telephone would not be able to enter any DTMF digits and you would want this call
to be directed to the Operator. (If the outside line is set to ring according to the Standard Incoming Line
definition, the “Operator” setting here will cause these calls to ring extension(s) according to that
definition. If the outside line is configured as a Private Incoming Line, the “Operator” setting will cause
these calls to ring at the first available extension in the private incoming call list for that outside line.)
To ring the Operator if there is No DISA entry:
1. In the programming mode, lift the handset, enter 7856. Pause for confirmation tone.
To ring the fax extension if there is No DISA entry:
1. In the programming mode, lift the handset, enter 7857. Pause for confirmation tone.
One option for a line which is to be used mostly for fax reception might be to program the outside line to
operate in the DISA mode during the day time with this parameter set to send calls with no DTMF or fax
input to the Operator. During the day time, the Operator would hear either silence or a fax tone and
manually transfer the call to the fax extension. In the night mode, the outside line could be configured to
be a Private Incoming Line, ringing only at the fax extension.
7.7 Multiple Fax Extensions
If a fax tone is detected on an incoming DISA call, the Phone Line Manager 16 x 4 would normally try to
transfer the call only to the fax station associated with that outside line. In installations where you have more
than one extension with a fax machine, this parameter allows the call to be transferred to the fax extension
assigned to any of the CO lines. This reduces the likelihood that an incoming fax call will not have an
available fax extension to which it can be transferred.
To allow a fax detected on an outside line to ring at a fax extension assigned to a different outside line:
1. In the programming mode, lift the handset, enter 7858. Pause for confirmation tone.
To allow a fax detected on an outside line to only ring at the fax extension assigned to that outside line.
1. In the programming mode, lift the handset, enter 7859. Pause for confirmation tone.
If an incoming fax is detected but there is not an available fax extension, the call will ring at the Operator.
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PHONE LINE MANAGER 16 X 4
8. Central Office Lines:
Outgoing Calls
8.1 About Outgoing Call Groups
The purpose of the Outgoing Call Groups is to provide the optimal management of outgoing calls, giving
maximum outside line access to the users and extensions that need them most. The system has the capability
to define up to four Outgoing Call Groups. Each group is a list of outside lines and every extension is
assigned to one of these four groups. When the extension dials 9 (or 0) to make an outside call, the system
uses the list to find the first available CO line.
For example, an office with four outside phone lines, a fax machine, 10 employees in two departments,
and one top executive might create the following trunk groups:
Fax Group—You may prefer that the fax extension use only a certain outgoing line. You could create an
Outgoing Call Group which contains the preferred outside line first with other lines also available.
If you have an outside line dedicated solely for the use of the fax machine and you do not want anyone to
make voice calls on this line, you may want to connect the fax machine directly to the outside line, bypassing
the system.
Sales Group—All extensions assigned to the sales staff might have access to all of the lines. This provides
them with maximum access to lines on which to make sales calls.
Tech Group—If this group needs to make fewer calls, they might be linked with only one or two outside
lines, keeping the rest free for sales calls.
Executive—Optionally, the executive may want a dedicated phone line for their extension, so that they
always have a line available and can have a private number. The disadvantage would be that other extensions
are left with one less line for outgoing calls.
8.2 Defining Outgoing Call Groups
You can define up to four Outgoing Call Groups. Each group can include from 0 to 4 outside lines. Each
outside line can be included in more than one trunk group. The order in which the line numbers are
entered (in Step 3) will determine the order in which the system searches them for availability when an
extension dials 9 (or 0) to connect to an outside line. If you want a certain line to be tied up the least (for
example, the fax line) but still available for outside calls, enter it last.
1. In the programming mode, enter 73.
2. Enter the code for the Outgoing Call Group being created:
4
5
6
7
Outgoing Call Group #1
Outgoing Call Group #2
Outgoing Call Group #3
Outgoing Call Group #4
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PHONE LINE MANAGER 16 X 4
If you do not want any outside lines in this Outgoing Call Group, hang up.
3. Enter the line numbers of the outside phone line(s) that are part of this Outgoing Call Group. Enter
one to four entries.
1
2
3
4
Outside Line #1
Outside Line #2
Outside Line #3
Outside Line #4
Hang up. Hanging up is necessary if fewer than four outside lines were entered.
8.3 Assigning Extensions to an Outgoing Call Group
This feature links each extension to a specific Outgoing Call Group. It thereby defines which outside phone
line(s) the extension can use. Any number of extensions can be assigned to a given group. This command
must be repeated separately for each extension.
You could assign an extension to an Outgoing Call Group containing no outside lines which would
prohibit the extension from placing any outgoing calls.
1. In the programming mode, enter 738.
2. Enter the two-digit extension number (00 to 15).
3. Enter the number of the Outgoing Call Group (1 to 4) to which this extension is assigned.
4. Pause for confirmation tone. Hang up or continue programming.
With default settings, Outgoing Call Groups #1 and #4 contain CO lines #1, #2, #3, and #4 in that order.
Outgoing Call Groups #2 and #3 contain no CO lines All extensions are assigned to use Outgoing Call
Group #1.
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PHONE LINE MANAGER 16 X 4
9. Direct Outward Station Access (DOSA)
Direct Outward Station Access (DOSA) allows an incoming caller to enter a password and be connected to
a different outside line within the system and make an outgoing call. The original incoming call must be
directed to a CO line which is programmed to operate in the DISA mode (see Section 6.1).
After the system answers the incoming call in the DISA mode, the caller should dial a 6 or a 7, followed by
the 6-digit DOSA password. If the password entered matches the password stored in memory, a connection
will be made to the first available CO line listed in Outgoing Call Group #4 (see Section 8.2).
If the incoming caller entered a 6, the system must detect a DTMF digit within 35 seconds in order to allow
the connection to continue. If no digit is detected after 20 seconds, a beep tone will be heard. When a digit
is entered, the beep tone will cease. Thereafter, the beep tone will be heard every 4 minutes and a DTMF
digit must be entered within 15 seconds to continue the call. This will prevent the situation where the
incoming caller hangs up and the system is connected to the CO line indefinitely. In all cases, the call will
be terminated in 15 minutes or when a Clear Forwarding/Polarity Reversal signal is detected, if enabled.
If the incoming caller entered a 7 followed by the 6-digit password, the operation is exactly the same as for
a 6 except there will be no prompts for DTMF digits. This can facilitate FAX and data transfers via DOSA
since it would be impossible to enter a DTMF digit during data transmission. The 6 is still preferred for
voice conversations so that the CO line can be released in a short time after the conversation has ended.
If the outgoing CO line (to which DOSA is connected) is configured for pulse dialing, any digits entered
by the caller will also be output as pulses. This conversion of DTMF to pulses will continue until either a “*”
or “#” is entered. Thus the “*” or “#” are the preferred entry when responding to the disconnect warning
signal so that there will not be any pulses output on the CO line.
9.1 Enable Direct Outward Station Access (DOSA)
The DOSA function must be enabled by the System Manager to allow an incoming caller to enter a password
and be connected to a different CO line to make an outgoing call.
To Enable DOSA:
1. In the programming mode, enter 7834. Pause for confirmation tone.
To Disable DOSA:
1. In the programming mode, enter 7835. Pause for confirmation tone.
9.2 Entering the DOSA Password
The DOSA password must be specified using this command.
Enter Password:
1. In the programming mode, enter 764.
2. Enter a 6-digit password. Pause for confirmation tone.
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PHONE LINE MANAGER 16 X 4
10. Hunt Groups
Four separate Hunt Groups can be implemented, allowing a person to dial a number which will ring at the
first available extension of that group. This can be used for intercom calls or for incoming DISA calls where
the incoming caller can be prompted to “press 3 for sales, press 4 for technical support, etc.” There are four
groups named as Hunt Group #2, #3, #4, and #5 and each Hunt Group can contain four extensions. The
Hunt Groups are accessed as follows:
To Call an extension in:
For Intercom calls or to transfer an outside line:
For an Incoming DISA
caller:
Hunt Group #2
Hunt Group #3
Hunt Group #4
Hunt Group #5
dial “122”
dial “133”
dial “144”
dial “155”
dial “2”
dial “3”
dial “4”
dial “5”
If an extension in a Hunt Group desires not to receive calls temporarily, then they may forward their calls
to another extension or to a different Hunt Group. If an extension in a Hunt Group does not want to
receive calls for a period of time (for example, out of the office or on vacation), then that extension should
enter the Do Not Disturb mode.
10.1 To Enable the Use of the Four Different Hunt Groups
Hunt Groups must be enabled so that the Hunt Group codes will be recognized by the unit.
To Enable Hunt Groups:
1. In the programming mode, enter 7854. Pause for the confirmation tone.
To Disable Hunt Groups:
1. In the programming mode, enter 7855. Pause for the confirmation tone.
10.2 Assigning Extensions to the Hunt Groups
This command allows you to specify the extensions in each of the Hunt Groups.
1. In the programming mode, enter 795.
2. You must assign 4 extensions per Hunt Group. Enter the two-digit extension numbers (00 to 15) of the
four extensions that will be in Hunt Group #2
3. Repeat Step 2 for extensions in Hunt Groups #3, #4, and #5. Pause for confirmation tone.
NOTE
If you wish to have fewer than 4 extensions in any group, the number of one of the
extension members should be repeated more than once to fill all four places in the group
list.
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PHONE LINE MANAGER 16 X 4
We recommend that all four of the Hunt Group Lists be filled. This would prevent an incoming caller
from accessing a vacant group if they dialed the wrong Hunt Group number. If only using two groups, then
it may be best that the other two group extensions be entered as 00 (Operator) or another extension that
you wish to answer the calls.
The following table gives an example of how to use this command.
First dial 795
then dial 01 03 04 11
then dial 05 06 06 06
then dial 12 13 14 14
then dial 00 00 00 00
Hunt Group #2: Extension #1, #3, #4, #11
Hunt Group #3: Extension #5, #6
Hunt Group #4: Extension #12, #13, #14
Hunt Group #5: Extension #0
then pause for the confirmation tone.
Keep a record of your Hunt Groups in the following table:
First dial 795, then
Hunt Group #2:
Hunt Group #3:
Hunt Group #4:
Hunt Group #5:
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PHONE LINE MANAGER 16 X 4
11. Day and Night Modes
11.1 Automatic Day/Night Mode Switching
The Operator Extension can manually switch the system into Night Mode by dialing “56” or into the Day
Mode by dialing 57. This command is only valid if issued from the Day mode Operator extension (see
Section 5.2.8). It is also possible for the system to automatically switch from one mode to another at certain
times of the day.
To enable automatic switching between modes:
1. In the programming mode, enter 7826. Pause for the confirmation tone.
To disable automatic switching between modes:
1. In the programming mode, enter 7827. Pause for the confirmation tone.
If this automatic switching option is desired, the System Manager would need to inform the Daytime
Operator of feature commands 56 and 57, plus the feature functions.
The Phone Line Manager 16 x 4 can be programmed to refrain from automatically switching into the Day
Mode on days defined as weekends (Friday, Saturday, and/or Sunday). There may be times you want to
temporarily disable automatic switching into the Day Mode on other days due to holidays and long
weekends. You can enter the manual switching commands (56 and 57 from the Day Mode Operator’s
extension) which disables automatic switching. At a later time you can re-enable automatic switching to
return to your normal schedule.
11.2 Automatic Day/Night Mode Switching Times
When the automatic Day/Night switching is enabled, the command to specify the switching times are as
follows:
1. In the programming mode, enter 794.
2. Enter the desired 4 digits to specify the hour (00 to 23) and the minute (00 to 59) at which the system
switches into the Night Mode.
3. Enter the desired 4 digits to specify the hour (00 to 23) and the minute (00 to 59) at which the system
switches into the Day Mode.
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PHONE LINE MANAGER 16 X 4
4. Enter the digit that specifies the weekend day/days during which automatic switching into the day mode
is enabled or disabled.
0
1
Disable switching into Day mode on Friday, Saturday, and Sunday.
Enable Day mode on Sunday.
2
Enable Day mode on Saturday.
3
Enable Day mode on Sunday and Saturday.
Enable Day mode on Friday.
* 4
5
Enable Day mode on Friday and Sunday.
Enable Day mode on Friday and Saturday.
Enable Day mode on Friday, Saturday, and Sunday.
6
7
5. Pause for confirmation tone. Hang up or continue programming.
If Automatic Day/Night Switching is enabled, the Phone Line Manager 16 x 4 will automatically determine
(upon power up or Switching time changes) whether it should be in the Day or Night mode. For proper
operation, it is necessary that the time specified for switching into the Day mode must be earlier in the day
than the time specified for switching into the Night mode. Otherwise, improper operation will result.
If the Operator enters the 56 or 57 command to manually change the operating mode, automatic
switching will be disabled and must be re-enabled by the System Manager (if desired) by entering the 7826
command from the System Manager’s extension.
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PHONE LINE MANAGER 16 X 4
12. Central Office Lines:
Advanced Topics
12.1 Tone- or Pulse-Dialing Details
Each outside line can be set in the programming command to be a default tone (DTMF) or rotary (pulse)
dialing type. During speed dialing or redialing, digits will be always be output in the tone mode if the
outside line is set to tone. If the outside line is programmed to dial in the pulse mode, digits will be output
as dial pulses until a star (*) or a pound (#) is encountered. Dialing will then switch to the tone mode. The
initial * or # digit will not be sent to the outside line.
In a simple connection from an extension to an outside line, extensions with ordinary phones are treated
differently than extensions with key phones. An ordinary phone can send either DTMF tones or pulses to
the Phone Line Manager 16 x 4. If the outside line is configured for tone dialing, the DTMF digits from the
phone simply pass through the Phone Line Manager 16 x 4 to the outside line. If the phone sends pulses,
the Phone Line Manager 16 x 4 will receive the entire digit and then output digit pulses onto the outside
line using the pulse mode timing programmed by the System Manager (see Section 19.8). Note that when
an extension invokes the Last Number Redial command, the Phone Line Manager 16 x 4 will output DTMF
tones since the outside line is configured for tone-mode dialing, even if extension originally dialed the
number using pulse dialing.
If the outside line is configured for pulse dialing, the Phone Line Manager 16 x 4 can receive dial pulses
from an ordinary phone and will receive each entire digit and then output digit pulses onto the outside line.
If the phone is sending DTMF digits, the Phone Line Manager 16 x 4 will receive the DTMF digits and send
dial pulses to the outside line. Note that the DTMF tones sent from the phone will be passed through to the
outside line even though the Phone Line Manager 16 x 4 will also send dial pulses. The Phone Line
Manager 16 x 4 will convert the DTMF tones into dial pulses until a * or a # is encountered which will
disable pulses from being sent to the outside line for the duration of the call.
For extensions connected to key phones, each key phone has a TONE/PULSE key which causes a light on
the phone to be lit if the phone is in the pulse mode. In the pulse mode, digits pressed are sent to the Phone
Line Manager 16 x 4 in computer code and the Phone Line Manager 16 x 4 will send the equivalent dial
pulses to the outside line. Thus, unlike with an ordinary phone, DTMF tones are not passed through to the
outside line before the dial pulses are sent. In the tone mode, the phone sends the DTMF tones which are
simply passed through the unit to the outside line. Note that the default dialing mode set for the outside
line only affects speed dialing and redialing operations. If a key phone sends a DTMF tone to an outside line
which is configured to operate in the pulse mode, the Phone Line Manager 16 x 4 will only pass the DTMF
digit dialed and will not send dial pulses. The PAUSE key on the key phone can be pressed during dialing
which will insert a 2-second pause during a subsequent Last Number Redial.
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PHONE LINE MANAGER 16 X 4
12.2 Disconnect Supervision: Polarity Reversal/Clear Forwarding
Some Central Office switches signal the unit when the remote party in an outside call has disconnected from
the line. For example, if an outside call is placed on hold and during that time the outside party hangs up,
the system will know to release the line. The Phone Line Manager 16 x 4 supports two types of signaling.
With Clear Forward signaling, used mostly in the USA, the Central Office removes the battery feed from the
Tip and Ring lines to signal that the remote party has disconnected. With Polarity Reversal signaling, the
Central office reverses the polarity of the Tip and Ring signals to inform the unit when a connection has
been completed and when it has been disconnected. If a disconnect signal is detected during an outside line
conversation, the extension hears special tone (on for 1 second, then 2 brief beeps, then the system dial
tone) to indicate that the call has been disconnected.
If you are being inappropriately disconnected from outside calls, disable both of these parameters.
To Enable Polarity Reversal Detection:
1. In programming mode, enter 7844. Pause for confirmation tone. Hang up or continue with
programming.
To Disable Polarity Reversal Detection:
1. In programming mode, enter 7845. Pause for confirmation tone. Hang up or continue with
programming.
When Polarity Reversal detection is enabled, the Phone Line Manager 16 x 4 software will only store the
details of an outgoing call into Call History memory if the first polarity reversal is received, indicating that
the connection to the called party is made. Thus if an outgoing call is made and the called phone rings for
longer than 20 seconds but never answers, the call is not recorded.
To Enable Clear Forward Detection:
1. In programming mode, enter 7820. Pause for confirmation tone. Hang up or continue with
programming.
To Disable Clear Forward Detection:
1. In programming mode, enter 7821. Pause for confirmation tone. Hang up or continue with
programming.
There are 4 DIP switches on the Trunk Board of the Phone Line Manager 16 x 4 which must be set in the
“Up” or “Off” position to allow Polarity Reversal to be detected or in the “Down” or “On” position to allow
Clear Forwarding to be detected.
If the DIP switches on the Trunk Board are set differently from the system software setting, improper
operation will result.
If the System Manager inadvertently configures the system to detect both the Polarity Reversal and the
Clear Forwarding signals, the system software will look only for the Polarity Reversal signal.
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PHONE LINE MANAGER 16 X 4
12.3 Metering Pulse Detection
Some Central Office switches (mostly outside of the USA) send 12- or 16-KHz metering pulses to indicate
to the system that a unit of connection time has been used. These pulses can be counted by the Phone Line
Manager 16 x 4 and appear as part of the Call History record output. If your unit is equipped with the
metering pulse-detection hardware, this command will enable the detection of the metering pulses.
To Enable metering:
1. In the programming mode, enter 7816. Pause for confirmation tone. Hang up or continue with
programming.
To Disable metering:
1. In the programming mode, enter 7817. Pause for confirmation tone. Hang up or continue with
programming.
12.4 Metering Pulse Frequency
If metering is enabled, you must select either 12- or 16-KHz as the frequency to be detected.
To select 16-KHz as the metering frequency:
1. In the programming mode, enter 7818. Pause for confirmation tone. Hang up or continue with
programming.
To select 12 KHz as the metering frequency:
1. In the programming mode, enter 7819. Pause for confirmation tone. Hang up or continue with
programming.
12.5 Caller ID
If your Phone Line Manager 16 x 4 is equipped with the optional Caller ID feature, this parameter should be
enabled to allow the Phone Line Manager 16 x 4 to capture the Caller ID data sent by the Central Office
switch between the first and second ring of an incoming call. This information will be output on the RS-
232C port of the system to a computer equipped with appropriate translation and display software. The RS-
232 port must be in the “Features Mode” to allow the information to be output normally or in the “System
Mode” to allow the information to be transmitted via the CAT interface, if your Phone Line Manager 16 x 4
is equipped with the CAT version of the software.
To enable Caller ID detection:
1. In the programming mode, enter 7828. Pause for confirmation tone. Hang up or continue with
programming.
To disable Caller ID detection:
1. In the programming mode, enter 7829. Pause for confirmation tone. Hang up or continue with
programming.
It is also possible to display the Caller ID information on the LCD screen of the Key Phones. The BK-416
EX series of key phones can display the incoming call number while the AVT-16 series of key phones can
display both name and number.
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PHONE LINE MANAGER 16 X 4
In some office situations, it may not be desirable to allow all key phones to display and keep a record of
the Caller ID information describing the name and number of incoming callers. A new parameter has been
added to instruct the AVT-16L key phone as to whether it will display the Caller ID information as it is sent
from the Central Office and keep a Caller ID history in memory. See Section 4.2.
AVT-16 key phones which are not given this privilege will still be able to display the Caller ID information
for any call which is transferred to the key phone while the call is in progress. After the key phone is no
longer connected to the outside line, the Caller ID information is lost from that phone. Be aware that this
parameter setting is sent to the key phone only when the key phone is first plugged in to the Phone Line
Manager 16 x 4 system. Thus, the key phone should be unplugged from the system and then reconnected
for a “Display Caller ID” programming change to take effect.
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PHONE LINE MANAGER 16 X 4
13. Rollover Extensions:
Advanced Topics
Any number of extensions can be configured to be a Rollover Extension. These extensions have special
properties. Generally, calls directed to extensions which are busy or do not answer will be directed to an
available Rollover Extension. Typically, extensions connected to a Voice Mail unit or to an answering
machine would be designated as Rollover Extensions though it is possible to configure any extension to be a
Rollover Extension. It is also possible to assign an Exclusive Answering Machine to an extension. When the
Phone Line Manager 16 x 4 wants to ring an available Rollover Extension (due to the conditions listed
below), it will first check to see if there is an Exclusive Answering Machine available for the extension.
The Phone Line Manager 16 x 4 will ring an available Rollover Extension or Exclusive Answering Machine
when:
• An incoming call has been ringing for greater than a specified amount of time (5 to 60 seconds). See
Section 19.11.
• The MSG button on a key phone is pressed (if Voice Mail is enabled).
• An intercom call was attempted to an extension which is in the Do Not Disturb mode (if Rollover on
Intercom Calls is set). See Section 13.2.
• An intercom call was attempted to an extension connected to an ordinary phone which is busy (if
Rollover on Intercom Calls is set).
• An intercom call was attempted to an extension connected to a busy key phone or to any phone which
does not answer within five rings (if Rollover on Intercom Calls is set).
• An outside line has been blind transferred to an extension which does not answer or parked at an
extension which does not answer (provided the “Transfer to Operator/Rollover Extension” parameter
specifies Rollover Extension).
• After the Operator is rung and does not answer after a call left on hold for too long rings at the
Operator. See Section 19.11.
When the Phone Line Manager 16 x 4 is looking for a Rollover Extension, it checks the extensions in the
order of physical extension #00 to extension #15 to find an extension which is both available and designated
to be a Rollover Extension.
13.1 Exclusive Answering Machine Privilege
The Rollover Extensions feature allows you to specify which extension(s) will be rung when a call is directed
to an extension which is busy or does not answer. More than one extension can be specified as a Rollover
Extension so that a multi-channel Voice Mail unit can be attached to the Phone Line Manager 16 x 4.
In some installations, you may want to give separate answering machines to certain people to allow
messages intended for them to be stored and retrieved independently. This may now be done as part of the
“Programming the Extensions” command (see Section 4.2).
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PHONE LINE MANAGER 16 X 4
When an extension is enabled to have the Exclusive Answering Machine privilege, the next numerical
extension will be used as the answering-machine extension. For example, if physical extension #05 is
enabled for this feature, calls directed to extension #05 will ring at extension #06 if extension #05 is busy or
does not answer. If extension #06 (the answering machine) also happened to be busy, the Phone Line
Manager 16 x 4 would look for an available Rollover Extension. Please note that calls may not be forwarded
from the answering-machine extension (in this case extension #06) to a different extension.
In order to use this feature, the System Manager must correctly assign the extensions such that a person’s
answering machine is assigned to be the extension immediately after that person’s phone extension.
Some answering machines will not respond to an incoming ring if the length of the ringing signal is too
short. Therefore, set the distinctive ringing feature for the answering-machine extension to have the Phone
Line Manager 16 x 4 give the longest possible ringing signal. This can be done by attaching a single-line
telephone to the answering-machine extension and dialing 4711 at the Phone Line Manager 16 x 4 dial
tone.
13.2 Rollover of Intercom Calls
You can specify when and how the Rollover Extensions are to be used. In most installations, the Rollover
Extensions are used to take outside calls which are not answered by the desired extension. If this parameter
is set, the Phone Line Manager 16 x 4 will also cause unanswered Intercom calls to be directed to the
Rollover Extensions. This will occur if an Intercom call is made to (1) an extension which is in the Do Not
Disturb mode, (2) an extension connected to an ordinary phone which is busy, (3) an extension which does
not answer after 20 seconds, or (4) an extension connected to a key phone which is busy and does not
answer the intercom call with 20 seconds.
For unanswered Intercom calls to transfer to a Rollover Extension:
1. In the programming mode, lift the handset and enter 7803. Pause for confirmation tone.
For unanswered Intercom calls to continue ringing at the dialed extension:
1. In the programming mode, lift the handset and enter 7802. Pause for confirmation tone.
13.3 Rollover of Unattached Calls
Certain outside calls which are “forgotten” can be programmed to ring at either the Operator or an available
Rollover Extension. The types of calls affected by this setting are:
• blind transfers to an extension which does not answer within 5 to 50 seconds (see Section 19.12),
• calls parked at a busy extension for too long (see Section 19.6),
• incoming DISA calls directed to a busy extension, and
• incoming DISA calls directed to an extension which does not answer.
To transfer unattached calls to an available Rollover Extension:
1. At the System Manager’s extension, lift the handset and enter 7804. Pause for confirmation tone.
To transfer unattached calls to the Operator:
1. At the System Manager’s extension, lift the handset and enter 7805. Pause for confirmation tone.
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PHONE LINE MANAGER 16 X 4
13.4 Voice-Mail Unit Interface
A Voice-Mail unit can be attached to the Rollover Extension(s) of your Phone Line Manager 16 x 4 system.
It will have a voice announcement to enable callers to your business to access employees and/or their voice
mailboxes. Enabling this parameter allows information to be sent from the Phone Line Manager 16 x 4 to
the voice-mail unit to tell it the original extension dialed so that the voice-mail unit can play the appropriate
outgoing message. Also, this parameter allows the MSG key from a key phone to be interpreted as a call to
the voice-mail unit.
To enable operation with the Voice-Mail unit:
1. At the System Manager’s extension, lift the handset and enter 7824. Pause for confirmation tone.
To disable operation with the Voice-Mail unit:
1. At the System Manager’s extension, lift the handset and enter 7825. Pause for confirmation tone.
13.5 Simplified Voice-Mail Interface
When the Voice-Mail Unit Interface is enabled, the Phone Line Manager 16 x 4 will send DTMF (touch
tone) digits to the Rollover Extension to inform the voice-mail unit as to (1) the original extension dialed
so that the voice-mail unit can play the appropriate outgoing message, or (2) the extension dialing directly
into the voice-mail unit to retrieve their messages.
The Simplified Voice-Mail Interface setting has been implemented to allow the Phone Line Manager 16 x
4 to easily interface with simpler voice mail and message-storage devices. These devices typically accept only
a single digit to direct the caller into one of the limited number of internal mailboxes. If “Voice Mail Unit
Interface” is enabled and “Simplified Voice Mail Interface” is also enabled, the Phone Line Manager 16 x 4
will send only a single digit to the Rollover Extension. This digit will be the last digit in the extension’s
physical number. Thus, a call intended for extension 104 would cause a 4 digit to be sent to the Rollover
Extension. A call intended for extension 100 would cause a 0 digit to be sent to the Rollover Extension.
A call intended for extension 110 would also cause a 0 digit to be sent to the Rollover Extension.
REMEMBER: Voice Mail must be enabled (by typing 7824) for this command to cause a single digit to
be sent to the Rollover Extension.
To enable operation in the Simplified Voice-Mail mode:
1. At the System Manager’s extension, lift the handset and enter 7862. Pause for confirmation tone.
To enable operation in the Standard Voice-Mail mode:
1. At the System Manager’s extension, lift the handset and enter 7863. Pause for confirmation tone.
13.6 MSG Button on a Key Phone
If the System Manager has enabled the Voice-Mail setting, a person at a key phone can press the MSG key
and make an intercom call directly into a Rollover Extension. If the key phone extension has Exclusive
Answering-Machine privilege, pressing the MSG key causes an intercom call to be made to the answering-
machine extension associated with the extension.
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PHONE LINE MANAGER 16 X 4
14. Call Barring (Toll Restriction)
14.1 About Call Barring
The Call Barring (or Toll Restriction) feature lets you bar specific extensions from calling certain types
of phone numbers (or prefixes). This feature is most commonly used to bar toll calls, (long-distance,
international, and/or 1-900 number calls). If this is not a concern in your office, there is no need to
program this feature.
When Call Barring is operating, the system consults a Call Barring Disallow Table of phone numbers (or
prefixes) each time a call is placed. It scans the table as each digit is entered. If a match with the Disallow
Table is found, the call is denied. If no match is found, the call is permitted. Most commonly a Disallow
Table will include the prefixes “1” (long-distance calls) and “011” (overseas calls).
Exceptions to the Disallow Table are needed to allow users to call “1-800” numbers when all other
numbers beginning with “1” are barred. In this case, you will need to create an Allow Table and enter the “1-
800” prefix. Similarly, you can enter any other “exceptions” to numbers barred such as out-of-town suppliers
or clients. Because the system searches the Allow Table(s) first, the Disallow Table will not bar the call.
Creating toll restrictions requires two steps. First you will need to create one or more Disallow and Allow
Tables. Then you will need to assign individual extensions to the appropriate table(s).
The system can store up to three call-barring Allow Tables and three Disallow Tables. For most offices,
one Disallow Table, or one per call group, is sufficient. But if you want to have a wide variety of restriction
options, you can use up to three Disallow Tables and three Allow Tables.
14.2 Call-Barring (Toll-Restriction) Details
As an extension dials each digit, the Phone Line Manager 16 x 4 scans the complete sequence of digits
dialed to check if the extension is barred from dialing the sequence. If the extension is restricted from
dialing the number, the outside line is immediately released and the person at the extension will hear the
fast error tone.
A special case can arise if an outgoing call is made from an unrestricted extension and then transferred
to a restricted extension. If the extension were to dial another digit, the unit would normally examine the
complete sequence of digits dialed and determine that the extension is not allowed to make the call. The
extension would be disconnected from the outside line. A special provision has been made to the operation
of the Phone Line Manager 16 x 4 such that the it will not check the call barring restrictions on a transferred
call unless and until the extension flashes in order to place the call on hold or transfer the call. This allows
the caller to enter additional digits (perhaps to a remote voice-mail unit) without getting disconnected from
the outside line.
A second special case can arise if the outside lines are configured to allow a switchhook (flash) to be
sent to the outside line. A switchhook to an outside line may be needed to affect certain features like Call
Waiting. However, some Central Office switches may give a new dial tone in response to the switchhook. In
this case, the caller could possibly dial an allowed number, send the switchhook, and then dial a restricted
number. The Phone Line Manager 16 x 4 is only able to examine the digits dialed starting at the beginning
of the sequence and the call would not be barred. If this is a concern, you may want to prohibit the
switchhook from being sent to an outside line (see Section 6.3).
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PHONE LINE MANAGER 16 X 4
14.3 Filling the Call-Barring Allow and Disallow Tables
The system can store up to three call-barring Allow Tables and three Disallow Tables. Each table has 10 slots
(numbered 0 through 9). Each slot stores one phone number or prefix. (See the sample tables in Sections
14.4 and 14.5.
You must program all 10 slots for the table to work. If a slot is to be left empty, you must still program it as
an “empty” slot by simply hanging up, as described below. You can clear all slots of all tables by following the
instructions in Section 15.1.
To fill a Call-Barring Allow or Disallow Table:
1. In the programming mode, enter the code for the desired table:
720 Allow Table #1
721 Allow Table #2
722 Allow Table #3
723 Disallow Table #1
724 Disallow Table #2
725 Disallow Table #3
2. Enter the number (0 through 9) of the slot you want to program.
3. Enter the phone number or prefix you are putting in that slot (maximum of 12 digits).
If the slot is to be left empty, hang up.
4. Hang up. You must hang up after each slot for the programming to register.
14.4 Sample Disallow Table
Slot
Prefix or Number to Disallow
0
1
2
3
4
5
6
7
8
9
1
011
empty
empty
empty
empty
empty
empty
empty
empty
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PHONE LINE MANAGER 16 X 4
14.5 Sample Allow Table
Slot
Prefix or Number to Allow
0
1
2
3
4
5
6
7
8
9
1800
empty
empty
empty
empty
empty
empty
empty
empty
empty
14.6 Assigning Extensions to Tables
Once you have generated your Call-Barring Table(s), you need to assign each extension to a table. This
is the step that bars specific extensions from calling the numbers on the table(s). Any extension can be
assigned to one or more tables. Extensions you do not wish to bar can be left unassigned.
1. In the programming mode, enter 726. Enter the two-digit extension number (00 through 15).
2. Assign the Allow Table(s) to this extension. Enter the one-digit code from the table:
Code
Table Assigned
0
1
2
3
4
5
6
7
None
Table #1
Table #2
Tables #1 and #2
Table #3
Tables #1 and #3
Tables #2 and #3
All three tables
3. Assign the Disallow Table(s) to this extension. Enter the one-digit code from the table below.
Code
Table Assigned
0
1
2
3
4
5
6
7
None
Disallow Table #1
Disallow Table #2
Disallow Tables #1 and #2
Disallow Table #3
Disallow Tables #1 and #3
Disallow Tables #2 and #3
All three Disallow tables
4. Pause for the confirmation tone. Hang up or continue with programming.
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PHONE LINE MANAGER 16 X 4
14.7 Password to Override Call Barring
This feature gives you the flexibility to allow extensions to override call barring (toll restrictions) for a single
phone call. To override Call Barring, the user must have a six-digit password. This feature would most likely
be used if a manager will be needing to make restricted calls from any telephone in the system. It is also
possible to restrict all extensions and require this password to be entered whenever a toll call is to be made.
To set the Override Call Barring Password:
1. In the programming mode, enter 763.
2. Enter a six-digit password. Pause for confirmation tone.
3. Hang up or continue with programming.
To use this password, from any extension dial 40, followed by the six-digit password entered in this
command. A confirmation tone will be given if the password is entered correctly. The extension can
continue making unrestricted calls until it goes on hook for at least 2 seconds.
14.8 Restrict Calls at Night
This setting will force all extensions to use Allow Table #3 and Disallow Table #3 when the Phone Line
Manager 16 x 4 enters the Night mode. Table #3 would typically contain a very restrictive set of dialing
sequences, perhaps allowing only local and emergency calls.
To force all extensions to use restrictive call barring at night:
1. In the programming mode, enter 7830. Pause for the confirmation tone.
To allow all extensions to use their normal call barring at night:
1. In the programming mode, enter 7831. Pause for the confirmation tone.
Once this parameter causes an extension to use the restricted call-barring tables, the Individual Extension
password must be entered to remove the extension from the restricted mode. This password is entered by
dialing 50, followed by the six-digit password which they have previously set. (The Individual Extension
password is programmed by dialing 255 followed by the six-digit password and can only be entered while the
extension is NOT in the restricted mode. The default value is ‘111 111’. ) When the Phone Line Manager
16 x 4 switches back into the Day Mode, the extensions are not automatically removed from the restricted
calling mode.
Additionally, individual extensions can dial a code (59) which forces the extension to use the restrictive
tables, perhaps when they leave the office for lunch or at the end of the day. At a later time, the person at
the extension can dial 50, followed by the six-digit password to allow the extension to use its normally
assigned call barring tables.
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PHONE LINE MANAGER 16 X 4
15. Assigning Speed-Dial Numbers
This feature allows you to assign a two-digit speed-dial number for as many as 45 frequently called phone
numbers. The assigned speed-dial numbers can be used by everyone office-wide. (The system also lets
individual users program up to four speed-dial numbers for their extensions only.)
When a speed-dial number is used, the system automatically accesses an outside line. This saves the step of
dialing 9. The speed numbers are used by dialing 2, followed by the two-digit speed-dial number. From a key
phone, you can press the MEM button, followed by the two-digit speed-dial number.
Record your speed-dial number assignments on the following page. You may want to provide everyone in
the office with a copy of this chart.
To enter a speed-dial number:
1. In the programming mode, lift the handset and enter 71.
2. Enter a two-digit Speed-Dial number (06 to 50).
3. Enter the phone number (up to 20 digits) that you are assigning to the code.
To insert a two-second pause in the string of digits, switchhook (or press PAUSE from a key phone)
4. Hang up. You must hang up after each number in order for the system to store the number.
Speed-Dial #
Assignment
Speed-Dial #
Assignment
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
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PHONE LINE MANAGER 16 X 4
15.1 Clear Speed-Dialing and Call-Barring Tables
This command will erase all of the values in the global Speed-Dialing table and all of the values in the Call-
Barring (Toll-Restriction) tables. The speed-dialing numbers assigned to individual extensions are not
affected. This command also resets the individual extension Call-Barring passwords to their default value
(“111111”). (See the User’s Guide for more information about individual call barring.)
1. In the programming mode, enter 7875. Pause for the confirmation tone. Hang up or continue
programming.
15.2 Dial-Tone Detection
Specially equipped versions of the Phone Line Manager 16 x 4 can be programmed to detect that a dial tone
is present from the Central Office before a speed dial or redial operation will start sending the digits to the
Central Office. When this command is disabled (default condition), the Phone Line Manager 16 x 4 will
wait the amount of time set in the “Speed Dialing Delay Time” parameter before dialing the digits (see
Section 19.14).
Dial-Tone Detection will only operate on Phone Line Manager 16 x 4 units which contain the optional
dial-tone detection hardware.
To enable Dial-Tone Detection for Speed Dialing and Redialing:
1. At the System Manager’s extension, lift the handset and enter 7840. Pause for confirmation tone.
To disable Dial-Tone Detection and use the Speed-Dial Delay Time:
1. At the System Manager’s extension, lift the handset and enter 7841. Pause for confirmation tone.
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PHONE LINE MANAGER 16 X 4
16. The System Clock: Date and Time
The Phone Line Manager 16 x 4 contains an on-board clock that contains the date and time. The system
records into Call-History memory the details of an outgoing call which includes the date and time. The key
phone is also able to show the date and time on its display.
16.1 Setting the System Clock
Setting the clock on your system allows it to correctly record the date and time when calls are made. This is
necessary for accurate outgoing call records.
1. In the programming mode, lift the handset and enter 729.
2. Enter two digits each for the following settings:
Date: 01 to 31.
Month: 01 to 12.
Year: 00 to 99.
Hour: 00 to 23.
Minute: 00 to 59.
3. Enter a digit for the day of week (1=Sunday, 2=Monday, 3=Tuesday, 4=Wednesday, 5=Thursday,
6=Friday, 7=Saturday).
4. Pause for confirmation tone. Hang up or continue with programming.
16.2 Key Phone Clock Display Format
The key phone is capable of displaying the current time in the 12-hour mode or the 24-hour mode. For
example, 2:00 pm in the 12-hour mode would correspond to 14:00 in the 24-hour mode.
To display the time in the 12-hour mode:
1. In the programming mode, lift the handset and enter 7836.
To display the time in the 24-hour mode:
1. In the programming mode, lift the handset and enter 7837.
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PHONE LINE MANAGER 16 X 4
17. Outgoing-Call Records and Histories
17.1 About Outgoing-Call Records
Each time an outgoing call lasting longer than 25 seconds is made (or the first polarity reversal is detected
when Polarity Reversal signaling is enabled), the system stores a record of the call. The outgoing call record
is also called Station Message Detail Recording (SMDR). Keeping the history of outgoing calls is useful for
tracking and billing long-distance calls. If this is not a concern in your office, there is no need to program
this feature.
17.2 How to Output the Outgoing-Call Records
The Phone Line Manager 16 x 4 can connect to a computer or printer via the RS-232C port. The Outgoing-
Call Records can be output to the RS-232C port in a variety of ways.
17.3 Output the Complete Contents of the Outgoing-Call Records
You can choose to output the calling history for all extensions. The history shows a record for all calls made
since the last Clear Call-History command.
To output the complete contents of the Call-History Memory:
1. In the programming mode, lift the handset and enter 741.
2. The Phone Line Manager 16 x 4 will send all records, followed by the confirmation tone. Hang up or
continue with programming.
This procedure will tie up the programming extension until all data has been sent. No dial tone will be
available on the System Manager’s phone. A confirmation tone will be heard when the output is complete.
17.4 Output the Call History of a Single Extension
You can also choose to output the Call-History records of a single extension. This command will search the
Call-History Memory to find only those calls made by the specified extension.
To output the Call History of one extension:
1. In the programming mode, lift the handset and enter 742.
2. Enter the two-digit extension number (00 to 15).
3. The Phone Line Manager 16 x 4 will send all records, followed by the confirmation tone. Hang up or
continue with programming.
17.5 Clearing the Call-History Memory
The Call-History Memory has room for about 120 records. Once the memory is full, no new records can be
stored until the memory is cleared. It is recommended that you print out call records regularly (at the end
of each day, week, or month), then clear the memory.
To clear the contents of Call-History Memory:
1. In the programming mode, lift the handset and enter 749. Pause for the confirmation tone. Hang up or
continue with programming.
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PHONE LINE MANAGER 16 X 4
17.6 Output the Call History After Each Outgoing Call
You can choose to have the Phone Line Manager 16 x 4 output the Call-History records at the end of each
outgoing call lasting more than 25 seconds. The information will also be stored into Call-History Memory if
space is available.
To output the Call-History record at the end of each call:
1. In the programming mode, lift the handset and enter 7842.
To not output the Call-History record at the end of each call:
1. In the programming mode, lift the handset and enter 7843.
17.7 Automatic Call-History Retrieval Program
The Phone Line Manager 16 x 4 allows an external computer program to retrieve the call records stored in
Call-History memory by sending commands to the Phone Line Manager 16 x 4 via the RS-232C port. This
feature must be enabled by the following command to allow the Phone Line Manager 16 x 4 to respond to
these commands from the PC. Also, the RS-232C port must be in the “Features Mode” (see Section 18.1).
To enable the Automatic Call-History Retrieval program:
1. In the programming mode, lift the handset and enter 7852.
To disable the Automatic Call-History Retrieval program:
1. In the programming mode, lift the handset and enter 7853.
There are two commands which can be sent by the computer to the Phone Line Manager 16 x 4, each
command consisting of two ASCII characters. The characters “%’,”then “d” cause the Phone Line Manager
16 x 4 to output the complete contents of Call-History memory. The characters “%,” then “E” cause the
Phone Line Manager 16 x 4 to output the complete contents of Call History memory after which the Call-
History memory is cleared. The second character (the “d” or the “E” must be sent within 120 milliseconds of
the first character (%) for the command to be recognized.
17.8 Formats for the Call-History Records
Records of outgoing calls can be output in either a long format or a short format. The long format is an
easy-to-read log. For each call, it shows in table format the line number, extension number, date and time,
number dialed, duration of call, and the number of metering pulses. The short format organizes the same
data in a comma delimited format, so that it can be read by call accounting software packages. The records
will be output in short format unless you switch to the long format.
To enable the long format for Call-History record output:
1. In the programming mode, lift the handset and enter 7815. Pause for the confirmation tone. Hang up
or continue with programming.
To enable the short format for Call-History record output:
1. In the programming mode, lift the handset and enter 7814. Pause for the confirmation tone. Hang up
or continue with programming.
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PHONE LINE MANAGER 16 X 4
An example of one line of the short format is shown below. The long format contains the same
information separated by spaces.
Outside Line Number
Number of Metering Pulses
Extension Number
Number Dialed
1,05,15,JUL,95,14,10,5551212,00,04,21,0
Date, Month, Year
Duration of Call: Hours,
Minutes, Seconds
Time (Hours, Minutes)
17.9 Connection to a Computer or a Printer
To print records, the system must be connected to either a printer or a computer. The device used must
have an RS-232C port capable of receiving data at 9600 baud. The protocol is 8 bits, 1 stop bit, and no parity.
®
An IBM compatible PC can be connected to the Phone Line Manager 16 x 4 using a straight (not a null
modem) cable. You can use the following procedure to retrieve Call-History records to your computer.
1. In Windows, enter the Program Manager window, then the Accessories window. Select the Terminal
icon.
2. Pull down the Settings menu and select “Communications.” Verify that the communication settings are
as follows. Change settings to match if necessary.
Baud Rate:
Data Bits:
Parity:
9600
8
None
Stop Bits:
Flow Control:
Connector:
1
None
Either COM1 or COM2, whichever corresponds to the RS-232 port being used
3. Pull down the Transfer menu. Select “Receive Text” file. Create a new text file named “CALLS.TXT.”
4. Once these steps are successfully completed, you are ready to receive call-history data. Enter the Call-
History output command. This writes the data to the text file. It then can be printed out directly in the
long format. Or you can import it in the short format into an accounting or spreadsheet program.
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PHONE LINE MANAGER 16 X 4
18. Interfacing the Phone Line Manager
16 x 4 to a Computer
There are many instances where the Phone Line Manager 16 x 4 can be connected to a computer to
enhance the overall operation of the system. These include:
• Phone Line Manager 16 x 4 Configuration Program: This program is designed to run under Microsoft
Windows and can guide the System Manager through every detail concerning the setup of the Phone
Line Manager 16 x 4. After the selections have been made in the program, the entire configuration
program can be written into the Phone Line Manager 16 x 4 via the RS-232C port. There is no need to
manually enter all of the commands detailed in this manual (see Section 18.2).
• Call-History Reporting: The details of outgoing calls can be sent from the Phone Line Manager 16 x 4 to
the computer. An application on the computer can collect the information into a database and generate
useful reports. (See Section 17.9.)
• Caller ID Processing: On Phone Line Manager 16 x 4 units equipped with the optional Caller ID
detection capability, the unit will send the Caller ID information to the computer. An application on the
computer can collect the information into a data base and generate useful reports (see Section 12.5).
• Computer Aided Telephony (CAT) Interface: On Phone Line Manager 16 x 4 units equipped with the
optional Computer Aided Telephony (CAT) software, the system can operate in a computer
environment where it can be controlled by an application running on the computer (see Section 18.4).
18.1 RS-232C Port—Choosing the Operating Mode
The RS-232C port on the Phone Line Manager 16 x 4 mode can operate in one of two modes.
• System Mode: The Phone Line Manager 16 x 4 must be in this mode in order to communicate with the
Phone Line Manager 16 x 4 Configuration Program. It must also be in this mode to operate in the
Computer Aided Telephony (CAT) environment (if your unit is equipped with the CAT version of the
software).
• Features Mode: The Phone Line Manager 16 x 4 must be in this mode to allow it to (1) output the Call-
History information, (2) output the Caller ID data at the beginning of incoming calls (except for CAT
units), or (3) respond to the Automatic Call-History Retrieval program running on attached computer.
To enable the System Mode of the RS-232C Port:
1. In the programming mode, lift the handset and enter 7851. Pause for the confirmation tone. Hang up
or continue programming.
To enable the Features Mode of the RS-232C Port:
1. In the programming mode, lift the handset and enter 7850. Pause for the confirmation tone. Hang up
or continue programming.
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PHONE LINE MANAGER 16 X 4
18.2 Phone Line Manager 16 x 4 Configuration Program
This program is designed to run under Microsoft Windows and can minimize the need to manually enter all
of the commands detailed in this manual. To use the program, simply insert the diskette into your computer
and enter A:\SETUP or B:\SETUP from the FILE,RUN menu in Program Manager (or the START, RUN
menu in Windows 95). There are still some instances where you will need to use the telephone at the System
Manager’s extension to set certain features or operating modes. These are:
• Set the mode of the RS-232C serial port. The “System Mode” must be set to allow the configuration
program to communicate with the Phone Line Manager 16 x 4. This mode must also be set for the CAT
version of the Phone Line Manager 16 x 4 software to function. The “Features Mode” is enabled to allow
it to (1) output the Call-History information, (2) output the Caller ID data at the beginning of incoming
calls (except for the CAT version of the software), or (3) respond to the Automatic Call-History Retrieval
program running on attached computer.
• The message in the voice announcement module can only be recorded from extension #15 when that
extension is designated as the System Manager. (See Section 7.2).
• If a person loses their Individual Call-Barring Password, enter the first part of the Configure Extension
command. Enter 75 nn then hang up. nn is the physical extension number 00 to 15 (see Section 4.2).
• Manually output the Call-History Buffer contents to the RS-232C port (See Section 17.3).
• Clear the contents of the Call History buffer (see Section 17.5).
• Reset the entire system to default values (see Section 3.7).
• Set the date, time, and the day of the week (see Section 16.1).
18.3 Phone Line Manager 16 x 4 Configuration Program—Remote Operation
It is possible for a computer running the Configuration Program in one location to communicate with an
Phone Line Manager 16 x 4 unit at another site.
Remote configuration is enabled when the System Manager enters the 772 command. When this
command is entered, the Phone Line Manager 16 x 4 will answer the next incoming Central Office call in
the DISA mode. If the incoming caller enters an 8, the unit will enter a mode allowing a remote program to
configure the Phone Line Manager 16 x 4 via tones sent through the incoming line. An external modem is
not required. A special translation unit is required at the host computer site in order to allow the standard
PC-based Phone Line Manager 16 x 4 Configuration Program to connect to the remote Phone Line
Manager 16 x 4.
In this configuration mode, the resources required for answering calls in the DISA mode will be in use.
Therefore, all incoming calls will be answered in the non-DISA mode for as long as the configuration
process is in progress.
NOTE
The ability to remotely program by using an external modem at the Phone Line Manager 16
x 4 unit site (using the 771 command) which was supported by earlier versions of the
software is no longer supported.
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PHONE LINE MANAGER 16 X 4
18.4 Computer Aided Telephony (CAT) Software
The Computer Aided Telephony (CAT) version of the Phone Line Manager 16 x 4 software can operate in
a computer environment where it can be controlled by an application running on the computer. All of the
modes and commands discussed in this manual will operate as described. A person at any extension can use
all of the features listed. However, there may be other commands and capabilities which can be accessed
from the computer application controlling the Phone Line Manager 16 x 4.
18.5 Report DISA Digits to the CAT Application
The CAT software can be configured to send a message to the CAT application as each digit is entered by an
incoming caller to an outside line configured to operate in the DISA mode. In this mode, the Phone Line
Manager 16 x 4 will not try to interpret the digits entered. It will not cause the call to ring at any extension.
The CAT application would typically process the digits entered and send a command to the Phone Line
Manager 16 x 4 causing the incoming call to ring at a specified extension.
To report incoming DISA digits to the CAT Application:
1. In the programming mode, lift the handset and enter 7860. Pause for the confirmation tone. Hang up
or continue programming.
To enable the normal mode of DISA operation:
1. In the programming mode, lift the handset and enter 7861. Pause for the confirmation tone. Hang up
or continue programming.
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PHONE LINE MANAGER 16 X 4
19. System Timing Parameters
19.1 About System Timing Parameters
The default value for the system timing parameters should be suitable for most applications and will never
need to be changed. There may be some changes you will want to make which will affect the operation of
the system under certain conditions. Any changes made affect all outside lines and all extensions.
19.2 Changing System Timing Parameters
The command to change the system timing parameters requires that each setting be entered in the order
shown. If you are modifying only a few of the settings in the list, you should enter the default value, shown
with an “*” for other parameters which you do not intend to change.
1. In the programming mode, enter 727.
19.3 Delay After Each RS-232C Character
This determines the amount of delay inserted after a character is sent across the RS-232C port to the printer
or PC. This setting is important only if you directly connect a computer or dedicated printer to the RS-232C
port.
2. Enter the two-digit code for the character delay
00 0 milliseconds
* 01 8 milliseconds
02 16 milliseconds
...
99 792 milliseconds
19.4 Delay After Each RS232C Line
This determines the amount of delay inserted after each line of Call-History information is sent across the
RS-232C port to the printer or PC. This setting is important only if you directly connect a computer or
dedicated printer to the RS-232C port.
3. Enter the two-digit code for the line delay:
00 0 milliseconds
01 16 milliseconds
...
* 04 64 milliseconds
...
99 1584 milliseconds
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PHONE LINE MANAGER 16 X 4
19.5 Switchhook (Flash) Timing
This is the minimum amount of time necessary to perform a switchhook. If the switchhook is pressed for less
than this amount of time, the system recognizes it as a dial pulse and not as a switchhook (or flash). The
“200 ms” and “300 ms” entries have been included because some phone instruments do not go onhook
cleanly and this can cause an outside call to be inadvertently placed on hold when trying to hang up on the
call. The longer switchhook times can help to compensate for these phones.
4. Enter the “switchhook time” code:
0
1
300 milliseconds
200 milliseconds
112 milliseconds
104 milliseconds
96 milliseconds
88 milliseconds
80 milliseconds
72 milliseconds
64 milliseconds
56 milliseconds
2
3
4
* 5
6
7
8
9
19.6 Reminder Feature Timing
When a call is put on hold, this setting determines the amount of time to wait to ring the person that placed
the call on hold or to ring the Operator or a Rollover Extension if the extension which placed the call on
hold is not available.
5. Enter the “Reminder Feature Timing” code. This parameter sets the time for calls placed on hold by an
extension.
0
1
25 seconds
50 seconds
175 seconds
300 seconds
425 seconds
550 seconds
675 seconds
800 seconds
925 seconds
5 seconds
* 2
3
4
5
6
7
8
9
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PHONE LINE MANAGER 16 X 4
19.7 Outside Line Guard Time
Once an outside call is complete (that is, one of the parties hangs up), that particular outside line is inactive
for a defined period of time. This gives the Central Office an on hook condition for this amount of time.
6. Enter the “outside line guard time” code:
0
1
0.75 seconds
1.5 seconds
2.25 seconds
3 seconds
* 2
3
4
3.75 seconds
4.5 seconds
5.25 seconds
6 seconds
5
6
7
8
6.75 seconds
7.5 seconds
9
19.8 Pulse-Dialing Timing
These settings relate to pulse-mode dialing only. Break time is the time for generating a single pulse; it is the
amount of time the line goes on-hook to send a dial pulse. Make time is the off-hook time between dial
pulses.
7. Enter the “pulse dialing break time” code:
0
1
48 milliseconds
56 milliseconds
64 milliseconds
72 milliseconds
80 milliseconds
88 milliseconds
96 milliseconds
104 milliseconds
112 milliseconds
120 milliseconds
* 2
3
4
5
6
7
8
9
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PHONE LINE MANAGER 16 X 4
8. Enter the “pulse dialing make time” code:
0
* 1
2
24 milliseconds
32 milliseconds
40 milliseconds
48 milliseconds
56 milliseconds
64 milliseconds
72 milliseconds
80 milliseconds
88 milliseconds
96 milliseconds
3
4
5
6
7
8
9
19.9 Tone (DTMF) Dialing Timing
These settings relate to tone (DTMF) mode dialing for speed dialing and redialing operations. The duration
parameter specifies the length of each DTMF tone. The pause time specifies the time between each digit.
9. Enter the “tone (DTMF) dialing digit duration” code:
0
1
56 milliseconds
64 milliseconds
72 milliseconds
80 milliseconds
88 milliseconds
96 milliseconds
104 milliseconds
112 milliseconds
120 milliseconds
128 milliseconds
2
3
4
* 5
6
7
8
9
60
PHONE LINE MANAGER 16 X 4
10. Enter the “tone (DTMF) dialing pause time between digits” code:
0
1
56 milliseconds
64 milliseconds
72 milliseconds
80 milliseconds
88 milliseconds
96 milliseconds
104 milliseconds
112 milliseconds
120 milliseconds
128 milliseconds
2
3
4
* 5
6
7
8
9
19.10 Switchhook Timing to Outside Line
This sets the time duration for making a switchhook on the outside line. This would be needed to activate
features such as Call Waiting. The ability to send a switchhook to an outside line must be enabled for each
outside line. (See Section 6.3)
11. Enter the “outside line switchhook time” code:
0
1
96 milliseconds
192 milliseconds
288 milliseconds
384 milliseconds
480 milliseconds
576 milliseconds
672 milliseconds
768 milliseconds
864 milliseconds
960 milliseconds
2
3
* 4
5
6
7
8
9
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PHONE LINE MANAGER 16 X 4
19.11 Rollover on Standard Incoming Calls Timing
For incoming calls to outside lines operating in the Standard Incoming Calls mode, this is the amount
of time an incoming call will ring at the designated extension(s) before the it will start to ring a Rollover
Extension (voice mail).
12. Enter the “Rollover on Standard Incoming Calls time” code:
0
1
5 seconds
10 seconds
15 seconds
20 seconds
25 seconds
30 seconds
35 seconds
40 seconds
50 seconds
60 seconds
2
3
4
5
6
7
8
* 9
19.12 Rollover After Call to Extension
This parameter sets the amount of time an extension will ring in certain situations before the call is
transferred to the Operator or a Rollover Extension.
An extension specified by an incoming caller in the DISA mode will ring for this amount of time before
being transferred to the Operator or a Rollover Extension.
If an extension places a call on hold for too long and then does not answer after the Phone Line Manager
16 x 4 calls back, the call will be transferred to the Operator or Rollover Extension after this amount of time.
If a call is transferred to an extension and the transferring extension hangs up (blind transfer), the call
will ring for this amount of time before being transferred to the Operator or a Rollover Extension.
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PHONE LINE MANAGER 16 X 4
13. Enter the “rollover after call to Extension time” code:
0
1
5 seconds
10 seconds
15 seconds
20 seconds
25 seconds
30 seconds
35 seconds
40 seconds
50 seconds
2
* 3
4
5
6
7
8
19.13 On Hook Time
This defines how long the switchhook button must be pressed for the system to interpret the signal as
a “hang up” instead of a switchhook.
14. Enter the “on hook time” code:
0
1
192 milliseconds
288 milliseconds
384 milliseconds
480 milliseconds
576 milliseconds
672 milliseconds
768 milliseconds
864 milliseconds
960 milliseconds
1056 milliseconds
2
3
4
5
6
* 7
8
9
63
PHONE LINE MANAGER 16 X 4
19.14 Speed-Dialing Delay Time
The Phone Line Manager 16 x 4 will pause for this amount of time after connecting to an outside
line to dial a speed-dial number or to redial the last number before the first digit is dialed.
15. Enter the speed-dialing and redialing-delay time code:
0
1
0.75 seconds
1.5 seconds
2.25 seconds
3 seconds
* 2
3
4
3.75 seconds
4.5 seconds
5.25 seconds
6 seconds
5
6
7
8
6.75 seconds
7.5 seconds
9
19.15 Multiple Ringing Time
For incoming calls to outside lines operating in the Standard Incoming Calls mode, this is number of rings
that the first available extension will ring before the Phone Line Manager 16 x 4 starts to ring up to three
additional extensions.
16. Enter the “multiple ringing time” code. Enter a 0 to 9 to specify zero to nine rings. The default value
is 4 rings.
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PHONE LINE MANAGER 16 X 4
19.16 Parked Calls Timing
When an outside call is parked at another extension, this setting determines the amount of time the Phone
Line Manager 16 x 4 will wait for the parked extension to become available before the Phone Line Manager
16 x 4 attempts to ring the Operator or a Rollover Extension.
17. Enter the “Parked Calls Timing” code. This parameter sets the time for outside calls parked to an
extension.
0
1
25 seconds
50 seconds
175 seconds
300 seconds
425 seconds
550 seconds
675 seconds
800 seconds
925 seconds
5 seconds
* 2
3
4
5
6
7
8
9
18. Pause for the confirmation tone. Hang up or continue programming.
65
© Copyright 1999. Black Box Corporation. All rights reserved.
1000 Park Drive Lawrence, PA 15055-1018 724-746-5500
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