BlackBerry Curve 8520 Smartphone
Version: 4.6.1
User Guide
To find the latest user guides, visit www.blackberry.com/docs/smartphones.
Contents
Shortcuts.....................................................................................................................................................................................................................................................
BlackBerry basics shortcuts......................................................................................................................................................................................................................
Message shortcuts.....................................................................................................................................................................................................................................
Attachment shortcuts................................................................................................................................................................................................................................
Camera and video camera shortcuts.......................................................................................................................................................................................................
Media shortcuts..........................................................................................................................................................................................................................................
Calendar shortcuts.....................................................................................................................................................................................................................................
Typing shortcuts.........................................................................................................................................................................................................................................
Map shortcuts.............................................................................................................................................................................................................................................
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Phone basics...............................................................................................................................................................................................................................................
Emergency calls..........................................................................................................................................................................................................................................
Voice dialing...............................................................................................................................................................................................................................................
Conference calls.........................................................................................................................................................................................................................................
Call logs.......................................................................................................................................................................................................................................................
Call waiting.................................................................................................................................................................................................................................................
Call forwarding...........................................................................................................................................................................................................................................
Call blocking...............................................................................................................................................................................................................................................
Fixed dialing................................................................................................................................................................................................................................................
Smart dialing..............................................................................................................................................................................................................................................
TTY support.................................................................................................................................................................................................................................................
Multiple phone numbers...........................................................................................................................................................................................................................
Phone options.............................................................................................................................................................................................................................................
Phone troubleshooting..............................................................................................................................................................................................................................
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Email messages..........................................................................................................................................................................................................................................
PIN messages.............................................................................................................................................................................................................................................
SMS text messages....................................................................................................................................................................................................................................
Message list options..................................................................................................................................................................................................................................
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Message shortcuts.....................................................................................................................................................................................................................................
S/MIME-protected messages...................................................................................................................................................................................................................
PGP protected messages..........................................................................................................................................................................................................................
Message troubleshooting..........................................................................................................................................................................................................................
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Attachments...............................................................................................................................................................................................................................................
Attachment basics.....................................................................................................................................................................................................................................
Documents..................................................................................................................................................................................................................................................
Spreadsheets..............................................................................................................................................................................................................................................
Media files...................................................................................................................................................................................................................................................
Presentations..............................................................................................................................................................................................................................................
Attachment shortcuts................................................................................................................................................................................................................................
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Camera and video camera........................................................................................................................................................................................................................
Take a picture.............................................................................................................................................................................................................................................
Pan a picture...............................................................................................................................................................................................................................................
Zoom in to or out from a picture..............................................................................................................................................................................................................
Record a video............................................................................................................................................................................................................................................
Camera and video camera options..........................................................................................................................................................................................................
Camera and video camera shortcuts.......................................................................................................................................................................................................
Camera and video camera troubleshooting............................................................................................................................................................................................
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Media...........................................................................................................................................................................................................................................................
Transferring and downloading media files.............................................................................................................................................................................................
Playing media files and recording voice notes.......................................................................................................................................................................................
Managing media files................................................................................................................................................................................................................................
Viewing pictures.........................................................................................................................................................................................................................................
Managing pictures.....................................................................................................................................................................................................................................
Media card and mass storage mode options..........................................................................................................................................................................................
Media shortcuts..........................................................................................................................................................................................................................................
Media troubleshooting..............................................................................................................................................................................................................................
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Browser........................................................................................................................................................................................................................................................
Browser basics............................................................................................................................................................................................................................................
Browser bookmarks....................................................................................................................................................................................................................................
Web feeds....................................................................................................................................................................................................................................................
Browser options..........................................................................................................................................................................................................................................
Browser security.........................................................................................................................................................................................................................................
Browser push..............................................................................................................................................................................................................................................
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Browser troubleshooting...........................................................................................................................................................................................................................
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Date, time, and alarm................................................................................................................................................................................................................................
Set the date and time................................................................................................................................................................................................................................
Get the date and time from the wireless network automatically.........................................................................................................................................................
Change what appears on the display when your device is charging...................................................................................................................................................
Change the clock face...............................................................................................................................................................................................................................
Display a second time zone......................................................................................................................................................................................................................
Turn on bedside clock mode.....................................................................................................................................................................................................................
Set options for bedside clock mode.........................................................................................................................................................................................................
Turn on the alarm.......................................................................................................................................................................................................................................
Silence the alarm.......................................................................................................................................................................................................................................
Change alarm notification options..........................................................................................................................................................................................................
Use the stopwatch.....................................................................................................................................................................................................................................
Set the timer...............................................................................................................................................................................................................................................
Change timer notification options...........................................................................................................................................................................................................
Date, time, and alarm troubleshooting....................................................................................................................................................................................................
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Personal organizer.....................................................................................................................................................................................................................................
Contacts......................................................................................................................................................................................................................................................
Calendar......................................................................................................................................................................................................................................................
Tasks............................................................................................................................................................................................................................................................
Memos.........................................................................................................................................................................................................................................................
Categories...................................................................................................................................................................................................................................................
Calculator....................................................................................................................................................................................................................................................
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Notification profiles...................................................................................................................................................................................................................................
Notification basics.....................................................................................................................................................................................................................................
LED notification..........................................................................................................................................................................................................................................
Notification profile troubleshooting........................................................................................................................................................................................................
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Typing..........................................................................................................................................................................................................................................................
Typing basics..............................................................................................................................................................................................................................................
Typing input methods................................................................................................................................................................................................................................
Spelling checker.........................................................................................................................................................................................................................................
Custom dictionary......................................................................................................................................................................................................................................
AutoText......................................................................................................................................................................................................................................................
Typing shortcuts.........................................................................................................................................................................................................................................
Typing troubleshooting.............................................................................................................................................................................................................................
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Change the display language...................................................................................................................................................................................................................
Add a display language.............................................................................................................................................................................................................................
Delete a display language.........................................................................................................................................................................................................................
About typing input languages..................................................................................................................................................................................................................
Change the typing input language..........................................................................................................................................................................................................
Switch typing input methods....................................................................................................................................................................................................................
Change the input options for SureType technology..............................................................................................................................................................................
Change the voice dialing language.........................................................................................................................................................................................................
Use a shortcut to switch typing input languages while you type........................................................................................................................................................
Change the shortcut for switching typing input languages.................................................................................................................................................................
Turn off the shortcut for switching typing input languages.................................................................................................................................................................
Language troubleshooting........................................................................................................................................................................................................................
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Display and keyboard................................................................................................................................................................................................................................
Backlighting................................................................................................................................................................................................................................................
Display options...........................................................................................................................................................................................................................................
Keyboard options.......................................................................................................................................................................................................................................
Themes........................................................................................................................................................................................................................................................
Accessibility options..................................................................................................................................................................................................................................
Display troubleshooting............................................................................................................................................................................................................................
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Search..........................................................................................................................................................................................................................................................
Messages, attachments, and web pages.................................................................................................................................................................................................
Organizer data...........................................................................................................................................................................................................................................
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Synchronization..........................................................................................................................................................................................................................................
About synchronization...............................................................................................................................................................................................................................
Reconcile email messages over the wireless network...........................................................................................................................................................................
Delete email messages over the wireless network................................................................................................................................................................................
Prerequisites: Synchronizing organizer data over the wireless network.............................................................................................................................................
Synchronize organizer data over the wireless network.........................................................................................................................................................................
About synchronization conflicts...............................................................................................................................................................................................................
Manage email reconciliation conflicts.....................................................................................................................................................................................................
Manage data synchronization conflicts...................................................................................................................................................................................................
About backing up and restoring device data..........................................................................................................................................................................................
Prerequisites: Restoring data over the wireless network......................................................................................................................................................................
Delete all device data................................................................................................................................................................................................................................
Empty the deleted items folder on your computer from your device...................................................................................................................................................
Synchronization troubleshooting.............................................................................................................................................................................................................
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Bluetooth technology................................................................................................................................................................................................................................
Bluetooth technology basics.....................................................................................................................................................................................................................
Bluetooth technology troubleshooting....................................................................................................................................................................................................
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GPS technology..........................................................................................................................................................................................................................................
About GPS technology..............................................................................................................................................................................................................................
Get your GPS location...............................................................................................................................................................................................................................
Turn off location aiding.............................................................................................................................................................................................................................
GPS technology troubleshooting.............................................................................................................................................................................................................
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Maps............................................................................................................................................................................................................................................................
Map basics..................................................................................................................................................................................................................................................
Maps bookmarks........................................................................................................................................................................................................................................
Map options................................................................................................................................................................................................................................................
Map shortcuts.............................................................................................................................................................................................................................................
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BlackBerry Messenger............................................................................................................................................................................................................................... 200
Contacts...................................................................................................................................................................................................................................................... 200
Groups.........................................................................................................................................................................................................................................................
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Conversations............................................................................................................................................................................................................................................. 202
Availability................................................................................................................................................................................................................................................... 205
Applications................................................................................................................................................................................................................................................ 207
Switch applications.................................................................................................................................................................................................................................... 207
Add an application..................................................................................................................................................................................................................................... 207
View properties for an application........................................................................................................................................................................................................... 207
Delete a third-party application............................................................................................................................................................................................................... 207
Receive a device password prompt before you add an application..................................................................................................................................................... 208
View the size of an application database................................................................................................................................................................................................ 208
About updating the BlackBerry Device Software................................................................................................................................................................................... 208
Prerequisites: Updating the BlackBerry Device Software over the wireless network....................................................................................................................... 208
Update the BlackBerry Device Software................................................................................................................................................................................................. 209
Return to the previous version of the BlackBerry Device Software..................................................................................................................................................... 209
Delete the previous version of the BlackBerry Device Software.......................................................................................................................................................... 209
Application troubleshooting.....................................................................................................................................................................................................................
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Wireless network coverage.......................................................................................................................................................................................................................
Find information about wireless coverage indicators............................................................................................................................................................................
Turn off a wireless connection..................................................................................................................................................................................................................
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Network connection indicators................................................................................................................................................................................................................
Turn on wireless coverage notification....................................................................................................................................................................................................
About the preferred wireless network list...............................................................................................................................................................................................
Add a wireless network to the preferred wireless network list.............................................................................................................................................................
Change the order of preferred wireless networks..................................................................................................................................................................................
Delete a wireless network from the preferred wireless network list....................................................................................................................................................
Turn off data service..................................................................................................................................................................................................................................
About roaming............................................................................................................................................................................................................................................
Switch wireless networks manually.........................................................................................................................................................................................................
Verify the status of network connections and services.........................................................................................................................................................................
Wi-Fi connection settings.........................................................................................................................................................................................................................
Advanced Wi-Fi connection settings.......................................................................................................................................................................................................
UMA connection settings.........................................................................................................................................................................................................................
Wireless network coverage troubleshooting...........................................................................................................................................................................................
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Power, battery, and memory..................................................................................................................................................................................................................... 223
Turn off your device...................................................................................................................................................................................................................................
Set your device to turn on and turn off automatically...........................................................................................................................................................................
Reset the device.........................................................................................................................................................................................................................................
Check the battery power level..................................................................................................................................................................................................................
Extend battery life......................................................................................................................................................................................................................................
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Format the device memory or a media card........................................................................................................................................................................................... 224
View the amount of available memory.................................................................................................................................................................................................... 224
Best practice: Optimizing your device performance.............................................................................................................................................................................. 224
SIM card...................................................................................................................................................................................................................................................... 226
About the SIM card phone book............................................................................................................................................................................................................... 226
Add a contact to your SIM card................................................................................................................................................................................................................ 226
Copy contacts from your SIM card to your contact list......................................................................................................................................................................... 226
Copy a contact from your contact list to your SIM card........................................................................................................................................................................ 226
Change a SIM card contact......................................................................................................................................................................................................................
Delete a SIM card contact........................................................................................................................................................................................................................
Store SMS text messages on your SIM card...........................................................................................................................................................................................
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About SIM card security............................................................................................................................................................................................................................ 228
Protect your SIM card with a PIN code................................................................................................................................................................................................... 228
Change the SIM card PIN code................................................................................................................................................................................................................ 228
Change the display name for a phone number...................................................................................................................................................................................... 228
Security........................................................................................................................................................................................................................................................ 229
Security basics............................................................................................................................................................................................................................................ 229
Password keeper........................................................................................................................................................................................................................................ 230
Encryption...................................................................................................................................................................................................................................................
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Memory cleaning........................................................................................................................................................................................................................................ 235
Certificates.................................................................................................................................................................................................................................................. 236
PGP keys..................................................................................................................................................................................................................................................... 242
Certificate servers...................................................................................................................................................................................................................................... 248
Key stores.................................................................................................................................................................................................................................................... 249
Smart cards................................................................................................................................................................................................................................................. 252
Software tokens.......................................................................................................................................................................................................................................... 255
VPN settings............................................................................................................................................................................................................................................... 256
Verify security software.............................................................................................................................................................................................................................
Third-party application control................................................................................................................................................................................................................
Security troubleshooting...........................................................................................................................................................................................................................
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Service books and diagnostic reports...................................................................................................................................................................................................... 262
Service books.............................................................................................................................................................................................................................................. 262
Diagnostic reports...................................................................................................................................................................................................................................... 263
Wi-Fi diagnostic reports............................................................................................................................................................................................................................ 264
About BrickBreaker.................................................................................................................................................................................................................................... 267
BrickBreaker capsules................................................................................................................................................................................................................................ 267
BrickBreaker scoring.................................................................................................................................................................................................................................. 268
Play BrickBreaker....................................................................................................................................................................................................................................... 268
Adjust the volume...................................................................................................................................................................................................................................... 268
Set the paddle speed................................................................................................................................................................................................................................. 268
Submit a score to the BrickBreaker high score web site....................................................................................................................................................................... 269
Check the high scores on the BrickBreaker web site............................................................................................................................................................................. 269
Glossary....................................................................................................................................................................................................................................................... 270
Legal notice................................................................................................................................................................................................................................................. 274
Shortcuts
User Guide
Shortcuts
BlackBerry basics shortcuts
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To move the cursor, slide your finger on the trackpad.
To move back a screen, press the Escape key.
To open a menu in an application to access options and available actions, press the Menu key.
To move to a list item or menu item, type the first letter of the item.
To select a highlighted menu item, press the Menu key.
To select or clear a check box, press the Space key.
To view available values in a field, press the Alt key.
To switch applications, press and hold the Menu key. Click an application.
To return to the Home screen, when you are not on a call, press the End key.
To switch between the active notification profile and the Vibrate notification profile, hold the Q key.
To delete a highlighted item, press the Backspace/Delete key.
Phone shortcuts
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To change your ring tone, in the phone application, press the Menu key. Click Set Ring Tone.
To check your voice mail, press and hold 1.
To send an incoming call to voice mail when your device is inserted in a holster, press and hold the Volume Down key.
To view your contact list in the phone application, press and hold the Send key.
To set up speed dial for a contact, on the Home screen or in the phone application, press and hold the key that you would like to assign
speed dial to.
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To add an extension to a phone number, press the Alt key and the X key. Type the extension number.
To type a letter in a phone number field, press the Alt key and the letter key.
To insert a plus sign (+) when typing a phone number, press the O key.
To turn on the speakerphone during a call, press the Speakerphone key. To turn off the speakerphone during a call, press the
Speakerphone key again.
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To listen to a call using wired headphones, press the Speakerphone key. To stop listening to a call with wired headphones, press the
Speakerphone key again.
To switch phone numbers, in the phone application, click your active phone number. Click a phone number.
Message shortcuts
In a message
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Attachment shortcuts
User Guide
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To reply to a message, press R.
To reply to all in an email message or a PIN message, press L.
To forward a message, press F.
To file a highlighted email message, press I.
To view the email address of a contact, highlight the contact in the To or From field. Press Q. To view the display name, press Q again.
To move to the last cursor position after you close and reopen a received email message or PIN message, press G.
In a message list
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To open a highlighted message, press the Enter key.
To compose a message from a message list, press C.
To mark a message as opened or unopened, press the Alt key and U.
To view received messages and received call logs, press the Alt key and I.
To view sent messages, press the Alt key and O.
To view voice mail messages, press the Alt key and V.
To view SMS text messages, press the Alt key and S.
To view call logs, press the Alt key and P.
To view all your messages, press the Escape key.
Move around a message list
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To move up a screen, press the Shift key and the Space key.
To move down a screen, press the Space key.
To move to the top of a message list, press T.
To move to the bottom of a message list, press B.
To move to the next date, press N.
To move to the previous date, press P.
To move to the next unopened item, press U.
To move to the next related message, press J.
To move to the previous related message, press K.
Attachment shortcuts
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To search for text in an attachment, press F.
To move to the last cursor position after closing and reopening an attachment, press G.
In a spreadsheet
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To move to a specific cell, press G.
To view the content of a cell, press the Space key.
To switch worksheets, press V. Highlight a worksheet. Press the Enter key.
To view hidden columns or rows, press H. To hide the columns or rows, press H.
In a presentation
To switch presentation views, press M.
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Camera and video camera shortcuts
User Guide
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To move to the next slide when viewing a presentation in slide view, press N.
To move to the previous slide when viewing a presentation in slide view, press P.
To move to the last cursor position after closing and reopening a presentation attachment that you were viewing in text view or in text
and slide view, press G.
Camera and video camera shortcuts
Depending on your BlackBerry® device, the camera or video camera feature might not be supported.
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To zoom in to a subject before taking a picture, press the Volume Up key.
To zoom out from a subject before taking a picture, press the Volume Down key.
To take a picture, press the Right Convenience key.
To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key.
Media shortcuts
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To pause a song or video, press the Play/Pause/Mute key. To resume playing a video or song, press the Play/Pause/Mute key again.
To play the next song in a category, press N.
To play the previous song in a category, press P.
To turn on the audio boost feature to amplify the volume for songs, ring tones, and videos, press and hold the Volume Up key.
To pan up in a picture, press 2.
To pan down in a picture, press 8.
To pan right in a picture, press 6.
To pan left in a picture, press 4.
To return to the center of a picture, press 5.
To zoom in to a picture, press 3. To zoom to the original picture size, press 7.
To zoom out from a picture, press 9. To zoom to the original picture size, press 7.
To rotate a picture, press L.
To fit a picture to the screen size, press 1.
Browser shortcuts
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To insert a period (.) in the web address field, press the Space key.
To insert a slash mark (/) in the web address field, press the Shift key and the Space key.
To stop loading a web page, press the Escape key.
To close the browser, press and hold the Escape key.
On a web page
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Calendar shortcuts
User Guide
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To switch between Column view and Page view, press Z.
To zoom in to a web page, press I.
To zoom out from a web page, press O.
To move to a specific web page, press G.
To return to the home page, press H.
To turn on support for JavaScript, press J.
To open the bookmark list, press K.
To add a bookmark, press A.
To view a list of web pages that you have visited recently, press Y.
To refresh a web page, press R.
To view the web page address for a link, highlight a link. Press L.
To view the web page address for a web page, press P.
To follow a link, highlight or pause on the link. Press the Enter key.
To hide the banner, press U. To view the banner, press U.
To open the browser options, in the browser, press S.
Navigate a web page
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To move up a screen, press the Shift key and the Space key.
To move down a screen, press the Space key.
To move to the top of a web page, press T.
To move to the bottom of a web page, press B.
Calendar shortcuts
For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No.
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To schedule an appointment, press C.
To change to Agenda view, press A.
To change to Day view, press D.
To change to Week view, press W.
To change to Month view, press M.
To move to the next day, week, or month, press the Space key.
To move to the previous day, week, or month, press the Shift key and the Space key.
To move to the current date, press T.
To move to a specific date, press G.
Typing shortcuts
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To insert a period, press the Space key twice. The next letter is capitalized.
To capitalize a letter, hold the letter key until the capitalized letter appears.
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Search shortcuts
User Guide
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To type the alternate character on a key, press the Alt key and the character key.
To type an accented or special character, hold the letter key and slide your finger left or right on the trackpad. For example, to type ü, hold
U and slide your finger left until ü appears. Release the letter key when the accented or special character appears.
To type a number in a number field, press a number key. You do not need to press the Alt key.
To type a number in a text field, hold the Alt key and press the number key.
To turn on NUM lock, press the Alt key and the Left Shift key. To turn off NUM lock, press the Shift key.
To turn on CAP lock, press the Alt key and the Right Shift key. To turn off CAP lock, press the Shift key.
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Insert symbols
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To insert an at sign (@) or a period (.) in an email address field, press the Space key.
To type a symbol, press the Symbol key. Type the letter that appears below the symbol.
Work with text
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To highlight a line of text, press the Shift key and slide your finger up or down on the trackpad.
To highlight text character by character, hold the Shift key and slide your finger left or right on the trackpad.
To cancel a text selection, press the Escape key.
To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.
To copy highlighted text when typing, press the Alt key and click the trackpad.
To paste highlighted text when typing, press the Shift key and click the trackpad.
Search shortcuts
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To search for a contact in a list of contacts, type the contact name or initials separated by a space.
To search for text in a message, press S.
To search for text in an attachment or on a web page, press F.
To search for text in a presentation, you must view the presentation in text view or in text and slide view. Press F.
Map shortcuts
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To zoom in to a map, press I.
To zoom out from a map, press O.
To move to the next direction on a route, press N.
To move to the previous direction on a route, press P.
To view status information at the top of a map, press U. To hide status information at the top of a map, press U again.
Toviewtrackinginformationatthebottomofamapwhileyouaretrackingyourmovement, presstheSpacekey. Tohidetrackinginformation
at the bottom of a map, press the Space key again.
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Phone
User Guide
Phone
Phone basics
Find your phone number
Perform one of the following actions:
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To view your active phone number, from the Home screen, press the Send key. Your active phone number appears beside the My
Number field at the top of the screen.
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If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home
screen, press the Send key. Click the My Number field at the top of the screen. If your wireless service plan supports SMS text and
MMS messaging, the first phone number in the list is the phone number that you use to send and receive SMS text and MMS messages.
Make a call
1. On the Home screen or in the phone application, perform one of the following actions:
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Type a phone number.
Type part of a contact name. Highlight a contact or phone number.
2. Press the
key.
To end the call, press the
key.
Related topics
Answer a second call
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. During a call, press the Menu key.
2. Perform one of the following actions:
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To answer the incoming call and place the current call on hold, click Answer - Hold Current.
To answer the incoming call and end the current call, click Answer - Drop Current.
To return to the first call, press the Menu key. Click Swap or Flash.
Mute a call
During a call, press the Play/Pause/Mute key.
To turn off mute, press the Play/Pause/Mute key again.
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Phone basics
User Guide
Place a call on hold
If your BlackBerry® device is connected to a CDMA network, you cannot place a call on hold.
1. During a call, press the Menu key.
2. Click Hold.
To resume a call, press the Menu key. Click Resume.
Turn on the speakerphone
During a call, press the Speakerphone key.
Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the
safety and product information booklet for your device.
To turn off the speakerphone, press the Speakerphone key again.
Related topics
Dial an extension
1. Press the X key.
2. Type the extension number.
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone
keypad.
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To type a number, press a number key.
To type a letter, hold the Alt key. Press the letter key.
Switch applications during a call
1. During a call, press the Menu key.
2. Click Home Screen.
Note: If you switch to a different application and you want to end the call, press the End key.
Make a call when the device is locked
To perform this task, you must turn on dialing from the Lock screen.
1. On the Lock screen, press the Menu key.
2. Click Place Call.
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Emergency calls
User Guide
3. Perform one of the following actions:
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Type a phone number.
Type part of a contact name. Click a contact or phone number.
4. Press the Send key.
To end the call, press the End key.
Related topics
About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset
button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video
in the media application.
For more information about using the headset, see the documentation that came with your headset.
Emergency calls
About emergency calls
If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. Your
BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless
network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted. If the
connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network
automatically.
You can only make emergency calls by typing official emergency access numbers (for example, 911 or 112).
Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency numbers may vary
by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.
Make an emergency call
Perform one of the following actions:
•
•
•
If your keyboard or BlackBerry® device is unlocked, in the phone application, type the emergency number. Press the Send key.
If your keyboard is locked, type the emergency number. Press the Send key.
If your device is locked, press the Menu key. Click Emergency Call. Click Yes.
15
Volume
User Guide
Volume
Adjust the volume
•
To increase the volume, press the Volume Up key.
•
To decrease the volume, press the Volume Down key.
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Default Call Volume field.
5. Press the Menu key.
6. Click Save.
Improve sound quality during a call
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. During a call, press the Menu key.
2. Click Enhance Call Audio.
3. Select a bass or treble option.
Improve sound quality for all calls
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Enhance Headset Call Audio or Enhance Handset Call Audio fields.
5. Press the Menu key.
6. Click Save.
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Voice mail
User Guide
Voice mail
Check your voice mail
Depending on your theme, you might be able to check your voice mail from the Home screen.
1. In the phone application, press the Menu key.
2. Click Call Voice Mail.
Change the voice mail access number
If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Voice Mail.
4. Type a voice mail access number and a password.
5. Press the Menu key.
6. Click Save.
Speed dial
Set up speed dial for a contact
1. In the phone application, press the Menu key.
2. Click View Speed Dial List.
3. Click an unassigned key.
4. Click New Speed Dial.
5. Click a contact.
To make a call using speed dial, in the phone application, on the Home screen, in a message, or in a message list, hold the key that you assigned
to the contact.
Change the contact assigned to a speed dial key
1. In the phone application, press the Menu key.
2. Click View Speed Dial List.
3. Highlight a contact or phone number.
4. Press the Menu key.
5. Perform one of the following actions:
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Voice dialing
User Guide
•
•
•
To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
To assign the contact to a different speed dial key, click Move. Click a new speed dial key.
To delete the contact from the speed dial list, click Delete.
Voice dialing
Make a call using a voice command
To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device
must support this feature and you must turn on Bluetooth technology.
You cannot make calls to emergency numbers using voice commands.
1. In the voice dialing application, wait for the sound.
2. Say "Call" and a contact name or phone number.
To end the call, press the End key.
Dial an extension using a voice command
To perform this task, you must set options for dialing extensions.
You can dial extensions only within your company.
Say "Call extension" and the extension number.
Related topics
Check a status using a voice command
You can check your active phone number, the wireless coverage level, and the battery power level using a voice command.
1. In the voice dialing application, wait for the sound.
2. Perform any of the following actions:
•
•
•
To check your active phone number, say "Check my phone number."
To check the wireless coverage level, say "Check coverage."
To check the battery power level, say "Check battery."
Change the voice dialing language
To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service
provider or administrator.
1. On the Home screen, click the Options icon.
2. Click Language.
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Voice dialing
User Guide
3. Change the Voice Dialing Language field.
4. Press the Menu key.
5. Click Save.
Turn off choice lists for voice commands
If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches,
or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.
1. On the Home screen, click the Options icon.
2. Click Voice Dialing.
3. Set the Choice Lists field to Always Off.
4. Press the Menu key.
5. Click Save.
Turn off voice prompts
After you say a command, you might be prompted for further information or clarification. You can turn off voice prompts using a voice command.
1. In the voice dialing application, wait for the sound.
2. Say "Turn prompts off."
To turn on voice prompts again, say "Turn prompts on."
Set playback options for voice dialing
After you say the phone number or contact that you want to call, your BlackBerry® device plays your choice back for you. You can set different
playback options.
1. On the Home screen, click the Options icon.
2. Click Voice Dialing.
3. Perform any of the following actions:
•
•
•
•
To turn off playback for phone numbers, set the Digit Playback field to Disabled.
To turn off playback for contacts, set the Name Playback field to Disabled.
To set how quickly playback for contacts occurs, set the Name Playback Speed field.
To set the playback volume for contacts, set the Name Playback Volume field.
4. Press the Menu key.
5. Click Save.
Set the matching sensitivity level for voice commands
1. On the Home screen, click the Options icon.
2. Click Voice Dialing.
3. Perform one of the following actions:
•
•
To increase matches, set the Sensitivity field closer to Reject Less.
To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.
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Conference calls
User Guide
4. Press the Menu key.
5. Click Save.
Improve voice recognition of numbers
1. On the Home screen, click the Options icon.
2. Click Voice Dialing.
3. Press the Menu key.
4. Click Adapt Digits.
5. Complete the instructions on the screen.
Conference calls
About conference calls
You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with
a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings
allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is
supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference
call bridge number, you can create a conference call by calling other contacts and joining the calls together.
Make a conference call
1. During a call, press the Send key.
2. Type a phone number or highlight a contact.
3. Press the Send key.
4. During the second call, press the Menu key.
5. Click Join.
Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number
or contact.
Related topics
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
2. Type X and the access code.
20
Call logs
User Guide
Speak privately with a contact during a conference call
You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the
calendar.
1. During a conference call, press the Menu key.
2. Click Split Call.
3. Click a contact.
To return to the conference call, press the Menu key. Click Join.
Disconnect a contact from a conference call
You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the
calendar.
1. During a conference call, press the Menu key.
2. Click Drop Call.
3. Click a contact.
Leave a conference call
You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the
calendar.
If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider,
this feature might not be supported.
1. During a conference call, press the Menu key.
2. Click Transfer or Flash.
Call logs
About call logs
A call log includes the date of your phone call, the phone number, and the estimated duration of the call. For more information about the exact
duration of a call, contact your wireless service provider.
You can view call logs in the phone application or, depending on how you set your call logging options, you can view call logs in the messages
application. You can also add notes to call logs or send call logs as email messages. Depending on your theme, missed calls might also appear
on the Home screen. Unless you delete a call log, it is stored on your BlackBerry® device for 30 days.
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Call logs
User Guide
View call logs in a message list
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Logging.
4. Select an option for a call log type.
To hide call logs in a message list, select the None option.
Add notes to a call log
1. In the phone application, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Add Notes.
6. Type call notes.
7. Press the Menu key.
8. Click Save.
Change call log notes
1. In the phone application, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Edit Notes.
6. Change the call notes.
7. Press the Menu key.
8. Click Save.
Send a call log
1. In the phone application, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Forward.
Delete call log notes
1. In the phone application, highlight a call log.
2. Press the Menu key.
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Call waiting
User Guide
3. Click View History.
4. Press the Menu key.
5. Click Edit Notes.
6. Press the Menu key.
7. Click Clear Field.
8. Press the Menu key.
9. Click Save.
Call waiting
Turn on call waiting
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Waiting.
4. Change the Call Waiting Enabled field to Yes.
5. Press the Menu key.
6. Click Save.
To turn off call waiting, change the Call Waiting Enabled field to No.
Call forwarding
About call forwarding
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or
BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.
For more information, contact your wireless service provider.
Forward calls
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
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Call forwarding
User Guide
4. Perform one of the following actions:
•
To forward all calls to a call forwarding number, select the Forward All Calls option. Change the Forward All Calls field to a call
forwarding number.
•
To forward unanswered calls only, verify that the Forward All Calls field is set to Do Not Forward. Change the If Busy, If No
Reply, and If Not Reachable fields to a call forwarding number.
5. Press the Menu key.
6. Click Save.
To stop forwarding calls, change the Forward All Calls field to Do Not Forward.
Add a call forwarding phone number
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click New Number.
6. Type a phone number.
7. Press the Enter key.
8. Press the Menu key.
9. Click Close.
Change a call forwarding phone number
You can only change call forwarding phone numbers that you have added.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click Edit Numbers.
6. Highlight a phone number.
7. Press the Menu key.
8. Click Edit.
9. Change the phone number.
10. Press the Enter key.
Delete a call forwarding phone number
You can only delete call forwarding phone numbers that you have added.
1. In the phone application, press the Menu key.
2. Click Options.
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Call blocking
User Guide
3. Click Call Forwarding.
4. Press the Menu key.
5. Click Edit Numbers.
6. Click a phone number.
7. Click Delete.
Call blocking
Depending on your wireless service provider and wireless network, this feature might not be supported.
About call blocking
You can block all incoming calls or block incoming calls only when you roam to another wireless network.
You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when you roam to
another wireless network.
To use the blocked calling feature, your wireless service provider must set up your SIM card for this service and provide you with a call blocking
password. Depending on your wireless service provider and wireless network, this feature might not be supported.
Block calls
To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click Call Barring.
5. Highlight a call blocking option.
6. Press the Menu key.
7. Click Enable.
8. Type your call blocking password.
To stop blocking calls, highlight a call blocking option. Press the Menu key. Click Disable.
Change the call blocking password
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Barring.
4. Press the Menu key.
5. Click Change Password.
25
Fixed dialing
User Guide
Fixed dialing
Depending on your wireless service provider and wireless network, this feature might not be supported.
About fixed dialing
If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers
(for example, 911 or 112).
If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing
list.
To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
Depending on your wireless service provider and wireless network, this feature might not be supported.
Turn on fixed dialing
To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click FDN Phone List.
5. Press the Menu key.
6. Click Enable FDN Mode.
7. Type your PIN2 code.
8. Press the Enter key.
To turn off fixed dialing, press the Menu key. Click Disable FDN Mode.
Add a contact to your fixed dialing list
To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click FDN Phone List.
5. Press the Menu key.
6. Click New.
7. Type your PIN2 code.
8. Press the Menu key.
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Smart dialing
User Guide
9. Type a name and a phone number.
10. Press the Menu key.
11. Click Save.
Change a contact in your fixed dialing list
1. In the phone application, press the Menu key.
2. Click Options.
3. Click FDN Phone List.
4. Highlight a contact.
5. Press the Menu key.
6. Click Edit.
7. Change the contact information.
8. Press the Menu key.
9. Click Save.
Delete a contact from your fixed dialing list
1. In the phone application, press the Menu key.
2. Click Options.
3. Click FDN Phone List.
4. Highlight a contact.
5. Press the Menu key.
6. Click Delete.
Smart dialing
About smart dialing
You can change smart-dialing options to specify a default country code and area code for phone numbers. If you specify a default country code
and area code, when you make calls, you only need to dial a country code and area code when the codes differ from the codes that you specified
in the smart-dialing options.
Depending on your BlackBerry® device model, in the smart-dialing options, you can also specify the main phone number for an organization
that you call frequently. If you specify a phone number for an organization, you can call a contact at the organization quickly by dialing the
contact's extension only. Likewise, when you add a contact from the organization to your contact list, you only need to type the contact's
extension.
Set the default country code and area code
1. In the phone application, press the Menu key.
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TTY support
User Guide
2. Click Options.
3. Click Smart Dialing.
4. Set the Country Code and Area Code fields.
5. In the National Number Length field, set the default length for phone numbers in your country.
6. Press the Menu key.
7. Click Save.
Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country
code or the National Direct Dialing prefix.
Set options for dialing extensions
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Smart Dialing.
4. In the Number field, type the main phone number for an organization.
5. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension.
6. In the Extension Length field, set the default length for extensions.
7. Press the Menu key.
8. Click Save.
TTY support
Depending on your wireless service provider, this feature might not be supported.
About TTY support
When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make
calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY
device.
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your
BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit
Turn on TTY support
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click TTY.
5. Change the TTY Mode field to Yes.
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Multiple phone numbers
User Guide
6. Press the Menu key.
7. Click Save.
A TTY indicator appears in the device status section of the screen.
To turn off TTY support, change the TTY Mode field to No.
Multiple phone numbers
About multiple phone numbers
You can have multiple phone numbers associated with your BlackBerry® device if one of the following situations applies:
•
•
Your wireless service provider has provided you with a SIM card that supports more than one phone number.
Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS
Client phone number.
If you have more than one phone number associated with your device, you can switch the phone number that you use as your active phone
number. You can receive calls to all phone numbers that are associated with your device, but you make calls using your active phone number
only. For example, you cannot place one call on hold and make a second call using another phone number.
If your SIM card supports more than one phone number, and you are on a call, you cannot receive a call from the phone number that you are
not using. Any calls to the phone number that you are not using will receive a busy signal or will be sent to voice mail. If you have a BlackBerry
MVS Client phone number and another phone number, you can receive calls to either phone number even when you are on a call.
You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.
Switch the active phone number
You can make calls using another phone number that is associated with your BlackBerry® device by switching the active phone number.
1. In the phone application, click your phone number at the top of the screen.
2. Click the phone number that you want to set as the active phone number.
Phone options
Turn on dialing from the Lock screen
1. On the Home screen, click the Options icon.
2. Click Password.
3. Set the Allow Outgoing Calls While Locked field to Yes.
4. Press the Menu key.
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Phone options
User Guide
5. Click Save.
Sort phone numbers or contacts on the Phone screen
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
•
•
•
To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.
To sort contacts alphabetically by contact name, change the Phone List View field to Name.
To sort phone numbers or contacts by recency of use, change the Phone List View field to Most Recent.
5. Press the Menu key.
6. Click Save.
To sort phone numbers or contacts by call logs again, change the Phone List View field to Call Log.
Hide or display your phone number when you make calls
The wireless network can override the option that you choose.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
•
•
•
To request that your phone number is hidden, change the Restrict My Identity field to Always.
To request that your phone number is displayed, change the Restrict My Identity field to Never.
To request that the network decide whether to hide or display your phone number, change the Restrict My Identity field to Network
Determined.
5. Press the Menu key.
6. Click Save.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. On the Home screen, click an application icon.
2. In an application, press the Menu key.
3. Click Options.
4. If necessary, click General Options.
5. Change the Confirm Delete field to No.
6. Press the Menu key.
7. Click Save.
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Phone shortcuts
User Guide
Stop ending calls when you insert your device in the holster
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Auto End Calls field to Never.
5. Press the Menu key.
6. Click Save.
Answer calls automatically when you remove your device from the holster
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Auto Answer Calls field to Out Of Holster.
5. Press the Menu key.
6. Click Save.
Reset a call timer
A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service
provider.
1. In the phone application, press the Menu key.
2. Click Status.
3. Click Last Call or Total Calls.
4. Click Clear Timer.
5. Press the Menu key.
6. Click Save.
Phone shortcuts
•
•
•
•
•
To change your ring tone, in the phone application, press the Menu key. Click Set Ring Tone.
To check your voice mail, press and hold 1.
To send an incoming call to voice mail when your device is inserted in a holster, press and hold the Volume Down key.
To view your contact list in the phone application, press and hold the Send key.
To set up speed dial for a contact, on the Home screen or in the phone application, press and hold the key that you would like to assign
speed dial to.
•
•
•
To add an extension to a phone number, press the Alt key and the X key. Type the extension number.
To type a letter in a phone number field, press the Alt key and the letter key.
To insert a plus sign (+) when typing a phone number, press the O key.
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Phone troubleshooting
User Guide
•
•
•
To turn on the speakerphone during a call, press the Speakerphone key. To turn off the speakerphone during a call, press the
Speakerphone key again.
To listen to a call using wired headphones, press the Speakerphone key. To stop listening to a call with wired headphones, press the
Speakerphone key again.
To switch phone numbers, in the phone application, click your active phone number. Click a phone number.
Phone troubleshooting
I cannot make or receive calls
Try performing the following actions:
•
•
•
Verify that your BlackBerry® device is connected to the wireless network.
Verify that your wireless service plan includes phone or voice services.
If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list
or turn off fixed dialing.
•
If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including
the country code and area code, for your contact.
•
•
If you are not receiving calls, verify that call blocking and call forwarding are turned off.
Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your
phone number is set as your active phone number.
•
If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from
and receive calls to is set as your active phone number.
Related topics
My phone number appears as Unknown in the phone application
Try changing the phone number on your SIM card to change how your phone number appears in the phone application. On the Home screen,
click the Options icon. Click Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone
Number. Type your phone number. Press the Enter key.
I cannot check my voice mail
Try performing the following actions:
•
If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using
a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate
phone number.
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Phone troubleshooting
User Guide
•
You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service
provider or administrator.
I cannot make calls using a voice command
Try performing the following actions:
•
•
Verify that your BlackBerry® device is connected to the wireless network.
If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device
supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.
Verify that your keyboard is unlocked.
Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language
options. Certain languages might not be supported.
•
•
Related topics
My device does not recognize names or numbers in voice commands
Try performing the following actions:
•
•
•
•
Say the first name and the last name of your contact.
If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less.
If your device often identifies incorrect matches, set the matching sensitivity level to reject more.
Improve voice recognition of numbers.
Related topics
I cannot make a conference call
If your BlackBerry® device is associated with a BlackBerry® MVS Client phone number, you cannot join a call that you make or receive using
your BlackBerry MVS Client phone number with a call that you make or receive using the phone number provided by your wireless service
provider.
Some features are not available on my device
The availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wireless
service plan.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from
using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit
33
Messages
User Guide
Messages
Message basics
Composing messages
Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. In a message, calendar entry, task, or memo, press the Menu key.
2. Click Check Spelling.
3. Perform any of the following actions:
•
•
•
•
•
To accept the suggested spelling, click a word in the list that appears.
To ignore the suggested spelling, press the Escape key.
To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.
To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.
To stop checking spelling, press the Menu key. Click Cancel Spell Check.
Save a draft of a message
1. When composing a message, press the Menu key.
2. Click Save Draft.
Set the importance level for a message
You can set the importance level for an email message, PIN message, or MMS message.
1. When composing a message, press the Menu key.
2. Click Options.
3. Set the Importance field.
4. Press the Menu key.
5. Click Save.
Blind carbon copy a contact
You can blind carbon copy a contact in an email message, a PIN message, or an MMS message.
1. When composing a message, press the Menu key.
2. Click Add Bcc.
Attach a contact to a message
You can attach a contact to an email message, a PIN message, or an MMS message.
1. When composing a message, press the Menu key.
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2. Click Attach Address or Attach Contact.
3. Click a contact.
Add a signature
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service
Online Help for more information.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Settings.
5. If necessary, change the Message Services field.
6. Set the Use Auto Signature field to Yes.
7. In the text box that appears, type a signature.
8. Press the Menu key.
9. Click Save.
Your signature is added to email messages after you send them.
Delete the disclaimer from an email message
IfyourBlackBerry®deviceisassociatedwithanemailaccountthatusesaBlackBerry®EnterpriseServerthatsupportsthisfeature, theBlackBerry
Enterprise Server might add a disclaimer to email messages after you send them.
1. When composing an email message, press the Menu key.
2. Click Remove Disclaimer.
To add the disclaimer again, press the Menu key. Click Add Disclaimer.
Create a link for a PIN
You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message.
When typing text, type pin: and the PIN.
Sending messages
Send an email message
1. On the Home screen, click the Messages icon.
2. Press the
key.
3. Click Compose Email.
4. In the To field, perform one of the following actions:
•
Type an email address.
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•
•
Type a contact name.
Type part of a contact name. Click a contact.
5. Type a message.
6. Press the
key.
7. Click Send.
Related topics
Send a PIN message
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Compose PIN.
4. In the To field, perform one of the following actions:
•
•
•
Type a PIN. Press the Enter key.
Type a contact name. Press the Enter key.
Type part of a contact name. Click a contact.
5. Type a message.
6. Press the Menu key.
7. Click Send.
Related topics
Send an SMS text message
You can send an SMS text message to up to ten recipients.
1. On the Home screen, click the Messages icon.
2. Press the
key.
3. Click Compose SMS.
4. In the To field, perform one of the following actions:
•
•
•
•
Type an SMS phone number (include the country code and area code).
Type a contact name.
Type part of a contact name. Click a contact.
If your device is connected to a CDMA network, you can type an email address.
5. Type a message.
6. Press the
key.
7. Click Send.
Related topics
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Send an MMS message
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Messages icon.
2. Press the
key.
3. Click Compose MMS.
4. Perform one of the following actions:
•
If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number.
Press the Enter key.
•
If the contact is in your contact list, click a contact. Click an email address or phone number.
5. Type a message.
6. Press the
key.
7. Click Send.
Related topics
Reply to a message
1. In a message, press the Menu key.
2. Click Reply or Reply to All.
Forward a message
You cannot forward MMS messages that contain content that is copyright protected.
1. In a message, press the Menu key.
2. Perform one of the following actions:
•
•
Click Forward.
Click Forward As. Click a message type.
Resend a message
You cannot change an SMS text message or MMS message before you resend it.
1. In a sent message, press the Menu key.
2. Perform one of the following actions:
•
•
To change the message, click Edit. Change the message. Press the Menu key. Click Send.
To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Press the
Menu key. Click Send.
•
To resend the message without changing it, click Resend.
Stop a message from sending
You can stop a message from sending only if a clock icon appears beside the message.
1. On the Home screen, click the Messages icon.
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2. Highlight the message.
3. Press the Menu key.
4. Click Delete.
Managing messages
Open a message
If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a
specific email address.
1. On the Home screen, click the Messages icon.
2. Click a message.
If you open an MMS message and the content does not appear, press the Menu key. Click Retrieve.
Save a message
1. In a message, press the Menu key.
2. Click Save.
Search for text in a message, in an attachment, or on a web page
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1. In a message, in an attachment, or on a web page, press the Menu key.
2. Click Find.
3. Type the text.
4. Press the Enter key.
To search for the next instance of the text, press the Menu key. Click Find Next.
Mark a message as opened or unopened
1. On the Home screen, click the Messages icon.
2. Perform one of the following actions:
•
•
Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened.
Highlight a date field. Press the Menu key. Click Mark Prior Opened. Click Mark Opened.
View an address instead of a display name
1. In a message, click a contact.
2. Click Show Address.
To view the display name again, click a contact. Click Show Name.
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View messages in a specific folder
You can view email messages and MMS messages in a specific folder.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click View Folder.
4. Click a folder.
Delete a message
1. In a message, press the Menu key.
2. Click Delete.
Delete multiple messages
1. On the Home screen, click the Messages icon.
2. Perform one of the following actions:
•
To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down.Release
the Shift key. Press the Menu key. Click Delete Messages.
•
To delete all messages prior to a certain date, highlight a date field. Press the Menu key. Click Delete Prior. Click Delete.
Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during
email reconciliation.
Email messages
Email message basics
Send an email message
1. On the Home screen, click the Messages icon.
2. Press the
key.
3. Click Compose Email.
4. In the To field, perform one of the following actions:
•
•
•
Type an email address.
Type a contact name.
Type part of a contact name. Click a contact.
5. Type a message.
6. Press the
key.
7. Click Send.
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Related topics
Delete the original text from a reply message
1. When replying to a message, press the Menu key.
2. Click Delete Original Text.
File an email message
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator.
1. On the Home screen, click the Messages icon.
2. Highlight an email message.
3. Press the Menu key.
4. Click File.
5. Highlight a message folder.
6. Press the Menu key.
7. Click File.
Related topics
Add, change, or delete an email message folder
You can add, change, or delete email message folders in the email application on your computer. If wireless email reconciliation is turned on,
your BlackBerry® device receives changes that you make to the email message folders on your computer over the wireless network.
If wireless email reconciliation is turned off or is not available for your device, reconcile the changes using the email settings tool of the
BlackBerry® Desktop Manager. For more information about email reconciliation, see the BlackBerry Desktop Software Online Help.
Forward messages from a specific email message folder to your device
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Settings.
5. If necessary, change the Message Services field.
6. Press the Menu key.
7. Click Folder Redirection.
8. Select the check box beside an email message folder.
9. Press the Menu key.
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10. Click Save.
Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email
application on your computer, appear on your device.
Related topics
Stop storing messages sent from your device on your computer
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Settings.
5. If necessary, change the Message Services field.
6. Change the Save Copy In Sent Folder field to No.
7. Press the Menu key.
8. Click Save.
Stop storing messages sent from your computer on your device
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Settings.
5. If necessary, change the Message Services field.
6. Press the Menu key.
7. Click Folder Redirection.
8. Clear the check box beside the Sent Items folder.
9. Press the Menu key.
10. Click Save.
Email message filters
About email message filters
You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email
application on your computer.
Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create
multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that
filter higher in the list.
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Create an email message filter
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service
Online Help for more information.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Filters.
5. Press the Menu key.
6. Click New.
7. Type a name for the email message filter.
8. Set the email message filter options.
9. Press the Menu key.
10. Click Save.
Create an email message filter based on a contact or subject
1. On the Home screen, click the Messages icon.
2. Highlight an email message.
3. Press the Menu key.
4. Click Filter Sender or Filter Subject.
5. Type a name for the email message filter.
6. Set the email message filter options.
7. Press the Menu key.
8. Click Save.
Options for email message filters
From:
Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages.
Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts
or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the
contact or email address.
Sent To:
Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages.
Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts
or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the
contact or email address.
Sent directly to me:
Set whether the email message filter applies to email messages that include your email address in the To field.
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CC to me:
Set whether the email message filter applies to email messages that include your email address in the CC field.
BCC to me:
Set whether the email message filter applies to email messages that include your email address in the BCC field.
Importance:
Set the importance level of email messages that the email message filter applies to.
Sensitivity:
Set the sensitivity level of email messages that the email message filter applies to.
Action:
Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are
forwarded, specify whether they are forwarded with high importance or with the email message header only.
Turn on an email message filter
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Filters.
5. Select the check box beside an email message filter.
6. Press the Menu key.
7. Click Save.
Change an email message filter
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Filters.
5. Highlight an email message filter.
6. Press the Menu key.
7. Click Edit.
8. Change the options for the email message filter.
9. Press the Menu key.
10. Click Save.
Prioritize email message filters
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Filters.
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5. Highlight an email message filter.
6. Press the Menu key.
7. Click Move.
8. Click the new location.
Delete an email message filter
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Filters.
5. Highlight an email message filter.
6. Press the Menu key.
7. Click Delete.
Email message options
Check spelling automatically before sending email messages
1. On the Home screen, click the Options icon.
2. Click Spell Check.
3. Select the Spell Check Email Before Sending option.
4. Press the Menu key.
5. Click Save.
Set an out-of-office reply
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Settings.
5. If necessary, change the Message Services field.
6. Change the Use Out Of Office Reply field to Yes.
7. In the text box that appears, type a reply.
8. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.
9. Press the Menu key.
10. Click Save.
To turn off the out-of-office reply, change the Use Out Of Office Reply field to No.
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Request delivery or read confirmation for email messages
Depending on your wireless service provider, this feature might not be supported.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Settings.
5. If necessary, change the Message Services field to the email account that uses the BlackBerry Internet Service.
6. Perform any of the following actions:
•
•
To send read notification when a sender requests it, change the Send Read Receipts field.
To request delivery or read notification when you send email messages, change the Confirm Delivery and Confirm Read fields.
7. Press the Menu key.
8. Click Save.
View email messages in plain text format
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Settings.
5. If necessary, change the Message Services field.
6. Change the Enable HTML Email field to No.
7. Press the Menu key.
8. Click Save.
Stop loading pictures in HTML email messages
By default, your BlackBerry® device automatically downloads and displays inline pictures that are embedded in HTML email messages.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Settings.
5. If necessary, change the Message Services field.
6. Change the Download Images Automatically field to No.
7. Press the Menu key.
8. Click Save.
To view pictures in an HTML email message, press the Menu key. Click Get Images.
Hide filed email messages
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
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3. Click Options.
4. Click General Options.
5. Change the Hide Filed Messages field to Yes.
6. Press the Menu key.
7. Click Save.
Receive only the first section of long email messages
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Auto More field to No.
6. Press the Menu key.
7. Click Save.
To download more of an email message, press the Menu key. Click More or More All.
Change the email address that you use to send messages or meeting invitations
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click Default Services.
4. Change the Messaging (CMIME) field or the Calendar (CICAL) field.
5. Press the Menu key.
6. Click Save.
Stop forwarding email messages to your device
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Settings.
5. If necessary, change the Message Services field.
6. Change the Send Email to Handheld field to No.
7. Press the Menu key.
8. Click Save.
To forward email messages to your device again, change the Send Email to Handheld field to Yes.
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User Guide
PIN messages
About PIN messages
A PIN uniquely identifiesBlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have contacts who use a BlackBerry
device or a BlackBerry enabled device and you know their PIN, you can send them PIN messages. PIN messages are not routed through your
email account.
When your PIN message is delivered to the recipient, in a message list, a D appears with a check mark beside the PIN message.
Find your PIN
1. On the Home screen, click the Options icon.
2. Click Status.
Send a PIN message
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Compose PIN.
4. In the To field, perform one of the following actions:
•
•
•
Type a PIN. Press the Enter key.
Type a contact name. Press the Enter key.
Type part of a contact name. Click a contact.
5. Type a message.
6. Press the Menu key.
7. Click Send.
Related topics
Set a high importance level for received PIN messages
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Set the Make PIN Messages Level 1 field to Yes.
6. Press the Menu key.
7. Click Save.
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User Guide
SMS text messages
SMS text message basics
About SMS text messages
With an SMS phone number, you can send and receive SMS text messages. An SMS phone number is a phone number that your wireless service
provider sets up for SMS text messaging. If you have more than one phone number associated with your BlackBerry® device, your device sends
SMS text messages using the first phone number that appears in the drop-down list at the top of the Phone screen in the phone application.
You can send SMS text messages to contacts who have SMS phone numbers. You can also forward SMS text messages as PIN or email messages.
Find your SMS phone number
In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry®
device for SMS text messaging, this number is also your SMS phone number.
If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the top of
the screen is your SMS phone number.
Send an SMS text message
You can send an SMS text message to up to ten recipients.
1. On the Home screen, click the Messages icon.
2. Press the
key.
3. Click Compose SMS.
4. In the To field, perform one of the following actions:
•
•
•
•
Type an SMS phone number (include the country code and area code).
Type a contact name.
Type part of a contact name. Click a contact.
If your device is connected to a CDMA network, you can type an email address.
5. Type a message.
6. Press the
key.
7. Click Send.
Related topics
Delete the history from an SMS text message
1. When replying to an SMS text message, press the Menu key.
2. Click Remove History.
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Options for SMS text messages
Turn off AutoText for SMS text messages
1. On the Home screen, click the Options icon.
2. Click SMS.
3. Set the Disable AutoText field to Yes.
4. Press the Menu key.
5. Click Save.
View more of the history in SMS text messages
1. On the Home screen, click the Options icon.
2. Click SMS.
3. Set the Number of Previous Items field.
4. Press the Menu key.
5. Click Save.
Store SMS text messages on your SIM card
Depending on your wireless service provider and wireless network, this feature might not be supported. If you set your SIM card to store SMS
text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports them to a message list.
1. On the Home screen, click the Options icon.
2. Click SMS.
3. Set the Leave Messages On SIM Card field to Yes.
4. Press the Menu key.
5. Click Save.
To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. If you set this field to No, SMS text
messages on your SIM card are deleted after the device imports them to a message list.
Request delivery notification for all SMS text messages
Depending on your wireless service provider, this option might not appear.
1. On the Home screen, click the Options icon.
2. Click SMS.
3. Set the Delivery Reports field to On.
4. Press the Menu key.
5. Click Save.
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Set how long your service center attempts to send SMS text messages
If you send an SMS text message and it cannot be delivered immediately, your service center tries to send the SMS text message for the amount
of time set in the Validity Period field. Depending on your wireless service provider, this option might not appear.
1. On the Home screen, click the Options icon.
2. Click SMS.
3. Set the Validity Period field.
4. Press the Menu key.
5. Click Save.
Set a wireless network type for sending SMS text messages
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. On the Home screen, click the Options icon.
2. Click SMS.
3. Perform one of the following actions:
•
To use only one network type to send SMS text messages, set the Network to Send Over field to Circuit Switched or Packet
Switched.
•
To use either network type to send SMS text messages, which might be beneficial when roaming, set the Network to Send Over field
to Circuit Switched Preferred or Packet Switched Preferred.
4. Press the Menu key.
5. Click Save.
Cell broadcasting
About cell broadcasting
Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices
inaspecificgeographicalareasimultaneously. Youcanreceivecellbroadcastmessagesthatcontainaspecifictypeofinformationbysubscribing
to a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell broadcast messages.
For example, one cell broadcast channel might send regular weather forecasts while another might send traffic reports.
Turn on cell broadcasting
•
Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not
be supported.
•
To perform this task, your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for
a cell broadcast channel.
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click Cell Broadcast Settings.
4. Change the Cell Broadcasting Service field to On.
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5. Perform one of the following actions:
•
•
If a cell broadcast channel appears on the screen, select the check box beside the channel.
If a cell broadcast channel does not appear on the screen, highlight the Empty field. Click Add Channel. Type the channel ID and a
nickname. Click OK.
6. Select the check box beside a language.
7. Press the Menu key.
8. Click Save.
To turn off cell broadcasting, change the Cell Broadcasting Service field to Off. Before you turn off cell broadcasting, verify that your wireless
service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location.
Stop receiving messages from a cell broadcast channel
Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your
location.
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click Cell Broadcast Settings.
4. Highlight a cell broadcast channel.
5. Press the Menu key.
6. Perform one of the following actions:
•
•
To stop receiving messages from the cell broadcast channel, click Disable.
To delete the cell broadcast channel, click Delete Channel.
Rename a cell broadcast channel
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click Cell Broadcast Settings.
4. Highlight a cell broadcast channel.
5. Press the Menu key.
6. Click Set Nickname.
7. Type a name for the cell broadcast channel.
8. Click OK.
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MMS messages
MMS message basics
About MMS messages
With an MMS phone number, you can send and receive MMS messages that contain media files such as .jpg, .gif, .wbmp, .midi, .vcf
(vCard®), .ics (iCalendar), .avi, .mpg, or .mov files. An MMS phone number is a phone number that your wireless service provider sets up for
MMS messaging. If you have more than one phone number associated with your BlackBerry® device, your device sends MMS messages using
the first phone number that appears in the drop-down list at the top of the Phone screen in the phone application.
Find your MMS phone number
In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry®
device for MMS messaging, this number is also your MMS phone number.
If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the top of
the screen is your MMS phone number.
Send an MMS message
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Messages icon.
2. Press the
key.
3. Click Compose MMS.
4. Perform one of the following actions:
•
If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number.
Press the Enter key.
•
If the contact is in your contact list, click a contact. Click an email address or phone number.
5. Type a message.
6. Press the
key.
7. Click Send.
Related topics
Create a slide show in an MMS message
1. When composing an MMS message, press the Menu key.
2. Click one of the following menu items:
•
Attach Picture
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•
•
•
Attach Audio
Attach Video
Attach Voice Note
3. Click a media file.
4. To add another media file, repeat steps 1 to 3.
5. To customize the slide show, perform any of the following actions:
•
•
•
To add text to a slide, highlight the empty field below the attachment. Type text.
To change how long a slide appears, change the Slide Duration field.
To move an item on a slide, click the item. Click Move Field. Click the new location.
Related topics
MMS message attachments
Attach a media file to an MMS message
1. When composing an MMS message, press the Menu key.
2. Click one of the following menu items:
•
•
•
•
Attach Picture
Attach Audio
Attach Video
Attach Voice Note
3. Click a media file.
Attach a contact or appointment to an MMS message
1. When composing an MMS message, press the Menu key.
2. Perform one of the following actions:
•
•
To attach a contact, click Attach Contact. Highlight a contact.
To attach an appointment, click Attach Appointment. Highlight an appointment.
3. Press the Menu key.
4. Click Continue.
Add an appointment to your calendar from an MMS message
1. In an MMS message, highlight an iCalendar attachment.
2. Press the Menu key.
3. Click View Appointment.
4. Press the Menu key.
5. Click Add To Calendar.
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Add a contact to your contact list from an MMS message
1. In an MMS message, highlight a vCard® attachment.
2. Press the Menu key.
3. Click View Attachment.
4. Press the Menu key.
5. Click Add to Contacts.
Save a media file from an MMS message
1. In an MMS message, press the Menu key.
2. Click one of the following menu items:
•
•
•
•
•
Save Image
Save Audio
Save Ringtone
Save Video
Save Voice Note
MMS message options
Request delivery or read notification for an MMS message
1. When composing an MMS message, press the Menu key.
2. Click Options.
3. Perform any of the following actions:
•
•
To receive notification when the message is delivered to the recipient, set the Confirm Delivery field to Yes.
To receive notification when the recipient opens the message, set the Confirm Read field to Yes.
4. Press the Menu key.
5. Click Save.
Request delivery notification or read notification for all MMS messages
1. On the Home screen, click the Options icon.
2. Click MMS.
3. In the Notifications section, perform any of the following actions:
•
•
To receive notification when MMS messages are delivered to recipients, select the Confirm Delivery check box.
To receive notification when recipients open MMS messages, select the Confirm Read check box.
4. Press the Menu key.
5. Click Save.
View the size of an MMS message before sending it
1. In an MMS message, press the Menu key.
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2. Click Options.
The Estimated Size field displays the size of the MMS message.
Stop receiving MMS messages when roaming
1. On the Home screen, click the Options icon.
2. Click MMS.
3. Set the Multimedia Reception and Automatic Retrieval fields to Home Only.
4. Press the Menu key.
5. Click Save.
Block MMS messages
1. On the Home screen, click the Options icon.
2. Click MMS.
3. In the Message Filtering section, select the Reject Anonymous Messages check box or the Reject Advertisements check box.
4. Press the Menu key.
5. Click Save.
Message list options
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. On the Home screen, click an application icon.
2. In an application, press the Menu key.
3. Click Options.
4. If necessary, click General Options.
5. Change the Confirm Delete field to No.
6. Press the Menu key.
7. Click Save.
Turn off the prompt that appears when you mark messages as opened
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Confirm Mark Prior Opened field to No.
6. Press the Menu key.
7. Click Save.
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Set how long your device stores messages
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Set the Keep Messages field.
6. Press the Menu key.
7. Click Save.
Use color to differentiate work messages from other messages
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server.
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click General Settings.
4. In the Message Outline Colours section, perform any of the following actions:
•
To set an outline color for email messages that are sent to your device through a BlackBerry Enterprise Server, change the Enterprise
Messages field.
•
To set an outline color for messages that are not sent to your device through a BlackBerry Enterprise Server, change the Other
Messages field.
5. Press the Menu key.
6. Click Save.
Note: PIN messages might use the outline color that you have set for work email messages. For more information, contact your administrator.
Change how a message list displays messages
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Perform any of the following actions:
•
•
•
To view more of the subject line, change the Display Message Header On field to 2 lines.
To change the order of the subject line and sender, change the Display Order field.
To change how messages are separated, change the Separators field.
6. Press the Menu key.
7. Click Save.
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About multiple message lists
Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example,
you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device
with more than one email account, multiple message lists might appear on your device. In a message list for a specific email account, you can
open and manage email messages for that email account, and you can send messages using the email address for the email account. For more
information about associating your device with more than one email account, see the BlackBerry Internet Service Online Help.
Depending on your theme, a separate message list might appear for SMS text messages and MMS messages.
Use one message list or multiple message lists
By default, your BlackBerry® device theme determines whether SMS text messages appear in the same message list as email messages.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Perform one of the following actions:
•
•
To use one message list for all messages, set the SMS and Email Inboxes field to Combined.
To separate SMS text messages from email messages, set the SMS and Email Inboxes field to Separate.
6. Press the Menu key.
7. Click Save.
Hide the new or unopened message indicator
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Perform one of the following actions:
•
•
To hide the new message indicator, change the Display New Message Indicator field to No.
To hide the unopened message indicator, change the Display Message Count field to None.
6. Press the Menu key.
7. Click Save.
Hide sent messages
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Hide Sent Messages field to Yes.
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6. Press the Menu key.
7. Click Save.
View call logs in a message list
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Logging.
4. Select an option for a call log type.
To hide call logs in a message list, select the None option.
Block incoming messages
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block PIN
messages from contacts in your organization. For more information, contact your administrator.
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Firewall.
4. Select the check box beside one or more message types.
5. Press the Menu key.
6. Click Save.
Note: Even though you do not receive blocked messages on your device, blocked messages might contribute to data usage in your wireless
service plan. You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message
forwarding or using email message filters.
Allow messages from contacts in your contact list or allowed sender list
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Firewall.
4. Select the Contacts check box or the Specific address check box.
5. Press the Menu key.
6. Click Save.
Add a contact to your allowed sender list
To perform this task, you must set the security firewall to allow messages from specific addresses. This setting allows you to receive messages
from contacts in your allowed sender list.
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Firewall.
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4. Press the Menu key.
5. Click Configure Exceptions.
6. Press the Menu key.
7. Click one of the following menu items:
•
•
•
Add Email Address
Add Phone Number
Add PIN
8. Type the contact information.
9. Press the Enter key.
10. Press the Menu key.
11. Click Save.
Reset a blocked message counter
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Firewall.
4. Highlight a message type.
5. Press the Menu key.
6. Click Reset Count or Reset All Counts.
Message shortcuts
In a message
•
•
•
•
•
•
To reply to a message, press R.
To reply to all in an email message or a PIN message, press L.
To forward a message, press F.
To file a highlighted email message, press I.
To view the email address of a contact, highlight the contact in the To or From field. Press Q. To view the display name, press Q again.
To move to the last cursor position after you close and reopen a received email message or PIN message, press G.
In a message list
•
•
•
•
•
•
•
•
To open a highlighted message, press the Enter key.
To compose a message from a message list, press C.
To mark a message as opened or unopened, press the Alt key and U.
To view received messages and received call logs, press the Alt key and I.
To view sent messages, press the Alt key and O.
To view voice mail messages, press the Alt key and V.
To view SMS text messages, press the Alt key and S.
To view call logs, press the Alt key and P.
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•
To view all your messages, press the Escape key.
Move around a message list
•
•
•
•
•
•
•
•
•
To move up a screen, press the Shift key and the Space key.
To move down a screen, press the Space key.
To move to the top of a message list, press T.
To move to the bottom of a message list, press B.
To move to the next date, press N.
To move to the previous date, press P.
To move to the next unopened item, press U.
To move to the next related message, press J.
To move to the previous related message, press K.
S/MIME-protected messages
S/MIME-protected message basics
About signing and encrypting messages
You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your
BlackBerry® device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When
you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message
has not been changed.
Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt the
message. Recipients use their private key to decrypt the message.
To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email
address in your contact list to locate a PGP® key or certificate for the contact.
Sign or encrypt a message
You can sign or encrypt email messages and PIN messages.
1. When composing a message, change the Encoding field.
2. If necessary, change the Classification field.
Encrypt a message with a pass phrase
Your BlackBerry® device can encrypt email messages and PIN messages using a pass phrase shared between the sender and recipient.
1. In an unsent message, set the Encoding field to Encrypt or Sign and Encrypt.
2. Press the Menu key.
3. Click Options.
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4. Set the Use Password-Based Encryption field to Yes.
5. In the Allowed Content Ciphers section, select the check box beside one or more allowed content ciphers.
6. If you are signing the message, in the Signing Options section, select a certificate.
7. Press the Menu key.
8. Click Save.
9. Type your message.
10. Press the Menu key.
11. Click Send.
12. Type a pass phrase to encrypt the message.
13. Confirm the pass phrase.
14. Click OK.
Using a secure method, let the recipient know what the pass phrase is.
Attach a certificate to a message
You can attach a certificate to email messages and PIN messages.
1. When composing a message, press the Menu key.
2. Click Attach Certificates.
3. Highlight a certificate.
4. Press the Menu key.
5. Click Continue.
Download the certificate used to sign or encrypt a message
If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the
certificate.
1. In a message, highlight the encryption indicator or a digital signature indicator.
2. Press the Menu key.
3. Click Fetch Sender’s Certificate.
Add a certificate from a message
1. In a message, highlight a digital signature indicator.
2. Press the Menu key.
3. Click Import Sender’s certificate.
Add a certificate from an attachment
1. In a message, click the certificate attachment.
2. Click Retrieve Certificate Attachment.
3. Click the certificate.
4. Click Import Certificate.
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Attachment indicators in S/MIME-protected messages
:
The message includes a certificate attachment.
:
The message includes multiple certificate attachments.
:
The message includes a certificate server attachment.
Add connection information for a certificate server from a message
1. In a message, highlight the certificate server indicator.
2. Press the Menu key.
3. Click Import Server.
View the certificate used to sign or encrypt a message
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the Menu key.
3. Click Display Sender's Certificate or Display Encryption Certificate.
View encryption information for a weakly encrypted message
1. In a weakly encrypted message, highlight the encryption status indicator.
2. Press the Menu key.
3. Click Encryption Details.
S/MIME-protected message status
Digital signature indicators for S/MIME protected messages
:
Your BlackBerry® device verified the digital signature.
:
Your device cannot verify the digital signature.
:
Your device requires more data to verify the digital signature.
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:
Your device trusts the certificate chain.
:
The sender’s email address does not match the email address of the certificate subject, or the sender’s certificate is revoked, is not trusted,
cannot be verified, or is not on your device.
:
The certificate is weak, the certificate status is not current, or your device requires more data to verify the trust status of the certificate.
:
The sender’s certificate is expired.
Encryption status indicators
Your administrator sets whether messages that you receive are considered to be strong or weak.
:
The message is strongly encrypted.
:
The message is weakly encrypted.
Check the status of a certificate or certificate chain
If a certificate is included in a received message, or is already stored in the key store on your BlackBerry® device, you can check the status of
the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.
1. In a message, highlight a digital signature indicator.
2. Press the Menu key.
3. Click Check Sender’s Certificate or Check Sender’s Cert Chain.
S/MIME-protected message options
Change your signing or encryption certificate
Your BlackBerry® device uses your encryption certificate to encrypt messages in the sent items folder and includes your encryption certificate
in messages that you send so that recipients can encrypt their reply messages.
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click S/MIME.
4. In the Signing Options section or the Encryption Options section, change the Certificate field.
5. Press the Menu key.
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6. Click Save.
Change the default signing and encryption option
Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not
sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your
device tries to use the signing and encryption option that was used for the last message.
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click Default Services.
4. Change the Default Encoding field.
5. Press the Menu key.
6. Click Save.
About message classifications
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your
administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message
that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message
classifications that you can use.
If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message
and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the
classification for a sent message in the sent items folder.
Change the default message classification
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature and your administrator must turn on message classifications.
Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a
message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device
tries to use the message classification that was used for the last message.
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click Default Services.
4. Change the Default Classification field.
5. Press the Menu key.
6. Click Save.
Change the size of S/MIME indicators in messages
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click S/MIME.
4. Change the Message Viewer Icons field.
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5. Press the Menu key.
6. Click Save.
Change the encryption algorithms for S/MIME-protected messages
If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known
to support.
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click S/MIME.
4. Select the check box beside one or more encryption algorithms.
5. Press the Menu key.
6. Click Save.
Request delivery notification for signed S/MIME-protected messages
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click S/MIME.
4. Change the Request S/MIME Receipts field to Yes.
5. Press the Menu key.
6. Click Save.
Turn off the prompt that appears before an S/MIME-protected message is truncated
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click S/MIME.
4. Change the Warn about truncated messages field to No.
5. Press the Menu key.
6. Click Save.
To turn on the prompt again, change the Warn about truncated messages field to Yes.
Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click S/MIME.
4. Change the Warn about problems with my certificates field to No.
5. Press the Menu key.
6. Click Save.
To turn on the prompt again, change the Warn about problems with my certificates field to Yes.
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S/MIME-protected message troubleshooting
Some signing and encryption options are not available on my device
Try performing the following actions:
•
•
Verify that the email account that you are using supports all signing and encryption options.
If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try
using a different message classification.
I cannot open an attachment in an encrypted message
The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent
you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support
attachments in encrypted messages.
You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client
working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.
PGP protected messages
PGP protected message basics
About signing and encrypting messages
You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your
BlackBerry® device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When
you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message
has not been changed.
Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt the
message. Recipients use their private key to decrypt the message.
To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email
address in your contact list to locate a PGP® key or certificate for the contact.
Sign or encrypt a message
You can sign or encrypt email messages and PIN messages.
1. When composing a message, change the Encoding field.
2. If necessary, change the Classification field.
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Encrypt a PGP protected message with a pass phrase
By default, your BlackBerry® device uses your PGP® key to encrypt messages.
1. When composing a message, change the Encoding field to one that uses encryption.
2. Press the Menu key.
3. Click Options.
4. Change the Use Conventional Encryption field to Yes.
5. Press the Menu key.
6. Click Save.
Using a secure method, let the recipient know what the pass phrase is.
Attach a PGP key to a message
You can attach a PGP® key to email messages and PIN messages.
1. When composing a message, press the Menu key.
2. Click Attach PGP Keys.
3. Highlight a PGP key.
4. Press the Menu key.
5. Click Continue.
Download the PGP key used to sign or encrypt a message
If a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the
PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your device might download the
sender’s PGP key from the PGP Universal Server automatically.
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the Menu key.
3. Click Fetch Sender’s PGP key.
Add a PGP key from a message
If you use the PGP® Universal Server, you might not be able to add PGP keys from messages.
1. In a message, highlight a digital signature indicator.
2. Press the Menu key.
3. Click Import PGP Key.
Add a PGP key from an attachment
If you use the PGP® Universal Server, you might not be able to add PGP keys from attachments.
1. In a message, click the PGP key attachment.
2. Click Retrieve PGP Attachment.
3. Click the PGP key.
4. Click Import PGP Key.
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Attachment indicators in PGP protected messages
:
The message includes a PGP® key attachment.
:
The message includes multiple PGP key attachments.
:
The message includes a certificate server attachment.
Add connection information for a certificate server from a message
1. In a message, highlight the certificate server indicator.
2. Press the Menu key.
3. Click Import Server.
View the PGP key used to sign or encrypt a message
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the Menu key.
3. Click Display Sender's PGP Key or Display Encryption PGP key.
PGP protected message status
Encryption status indicators
Your administrator sets whether messages that you receive are considered to be strong or weak.
:
The message is strongly encrypted.
:
The message is weakly encrypted.
Digital signature indicators for PGP protected messages
:
Your BlackBerry® device verified the digital signature.
:
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Your device cannot verify the digital signature.
:
Your device requires more data to verify the digital signature.
:
Your device trusts the sender’s PGP® key.
:
The sender’s email address does not match the email address in the key, or the sender’s PGP key is revoked, is not trusted, cannot be
verified, or is not on your device.
:
The key status is not current, or your device requires more data to verify the trust status of the key.
:
The sender’s PGP key is expired.
PGP protected message options
Change your signing and encryption key
Your BlackBerry® device uses your PGP® key to encrypt messages in the sent items folder and includes your PGP public key in messages that
you send so that recipients can encrypt their reply messages.
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click PGP.
4. Change the Default Key field.
5. Press the Menu key.
6. Click Save.
Change options for downloading attachments in encrypted messages
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click PGP.
4. Perform one of the following actions:
•
•
•
To download attachments in encrypted messages automatically, change the Retrieve Encrypted Attachment Information field to
Automatically.
To download attachments in encrypted messages manually, change the Retrieve Encrypted Attachment Information field to
Manually.
To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Retrieve Encrypted
Attachment Information field to Never.
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5. Press the Menu key.
6. Click OK.
Change the default signing and encryption option
Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not
sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your
device tries to use the signing and encryption option that was used for the last message.
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click Default Services.
4. Change the Default Encoding field.
5. Press the Menu key.
6. Click Save.
About message classifications
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your
administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message
that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message
classifications that you can use.
If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message
and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the
classification for a sent message in the sent items folder.
Change the default message classification
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature and your administrator must turn on message classifications.
Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a
message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device
tries to use the message classification that was used for the last message.
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click Default Services.
4. Change the Default Classification field.
5. Press the Menu key.
6. Click Save.
Change the size of PGP indicators in messages
1. On the Home screen, click the Options icons.
2. Click Security Options.
3. Click PGP.
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4. Change the Message Viewer Icons field.
5. Press the Menu key.
6. Click Save.
Change the encryption algorithms for PGP protected messages
If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known
to support.
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click PGP.
4. Select the check box beside one or more encryption algorithms.
5. Press the Menu key.
6. Click Save.
Turn off the prompt that appears before a PGP protected message is truncated
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click PGP.
4. Change the Warn about truncated messages field to No.
5. Press the Menu key.
6. Click Save.
To turn on the prompt again, change the Warn about truncated messages field to Yes.
Turn off the prompt that appears when you use a PGP key that is not recommended for use
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click PGP.
4. Change the Warn about problems with my PGP keys field to No.
5. Press the Menu key.
6. Click Save.
To turn on the prompt again, change the Warn about problems with my PGP keys field to Yes.
PGP protected message troubleshooting
Some signing and encryption options are not available on my device
Try performing the following actions:
•
Verify that the email account that you are using supports all signing and encryption options.
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•
If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try
using a different message classification.
I cannot open an attachment in an encrypted message
The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent
you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support
attachments in encrypted messages.
You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client
working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.
Message troubleshooting
I cannot send messages
Try performing the following actions:
•
•
•
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send messages when you return to a wireless coverage area.
If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number for
your contact.
If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,
verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send
a service book to your device.
•
If you have not received a registration message from the wireless network, register your device. On the Home screen, click the
Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.
Generate an encryption key.
Verify that data service is turned on.
Resend the message.
•
•
•
Related topics
I am not receiving messages
Try performing the following actions:
•
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive
messages when you return to a wireless coverage area.
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Message troubleshooting
User Guide
•
•
If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,
verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send
a service book to your device.
If you have not received a registration message from the wireless network, register your device. On the Home screen, click the
Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.
Verify that data service is turned on.
If you use email message filters, verify that the options for email message filters are set correctly.
Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder,
that you want to receive email messages from.
•
•
•
•
•
If your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN and you reset your device, connect to the Wi-
Fi network or log in to the VPN again.
Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
I cannot file email messages
Try performing the following actions:
•
•
Verify that wireless email reconciliation is turned on.
If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings tool
of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help.
Related topics
I cannot send SMS text messages
Depending on your wireless service plan, this feature might not be supported.
Try performing the following actions:
•
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send the messages when you return to a wireless coverage area.
•
Verify that fixed dialing is turned off.
Related topics
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Message troubleshooting
User Guide
I am not receiving SMS text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages
when you return to a wireless coverage area.
The number of new or unopened messages is different than I expected
The number of new or unopened messages includes saved messages and filed messages.
If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email
application on your computer other than your inbox, your device files the message.
Related topics
Some messages no longer appear on my device
If your BlackBerry® application memory is full or you have more than 65 000 email, PIN, SMS text, and MMS messages, your device deletes
the oldest messages from a message list. Your device does not delete saved messages.
If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages
that you delete in the email application on your computer are also deleted from your device.
A message or attachment does not appear or is truncated
Try performing the following actions:
•
•
•
Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.
If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
HTML email messages do not appear correctly
Try performing the following actions:
•
•
•
Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
Try downloading external pictures. Press the Menu key. Click Get Images.
Try viewing your message in plain text. Press the Menu key. Click Get Plain Text.
Some email message folders appear dimmed
If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed.
Try performing the following actions:
•
•
Wait for a few seconds. The email message folders might become available after a short period of time.
Turn off wireless email reconciliation, and then turn it on again.
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Message troubleshooting
User Guide
Related topics
Email message filters are not working correctly
Try performing the following actions:
•
•
Verify that your email message filters are turned on.
Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages.
Related topics
I cannot turn on cell broadcasting
Your SIM card might not support the display languages that you have selected for cell broadcast messages.
Clear the check box beside all languages that your SIM card does not support.
I cannot attach a file to an MMS message
Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show.
Try performing the following actions:
•
•
•
Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file).
Verify that the file is not copyright protected.
If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.
I cannot use a shortcut to view one type of message in a message list
If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for
your previous device replace the message list shortcuts for your current device.
To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.
Related topics
Some features are not available on my device
The availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wireless
service plan.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from
using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit
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Attachments
User Guide
Attachments
Attachment basics
About attachments
You can view several attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files.
You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav and .mp3 files.
If you save an email message that contains an attachment that you have previewed, the email message and the attachment are stored in the
device memory until you delete the email message.
You can download attachments and store them in the device memory. You can also store attachments on a media card. If you delete an email
message that contains an attachment you have downloaded, the attachment is stored in the device memory or on the media card until you
delete it from your device.
To change attachments that you download, you can use third-party editing applications (such as Word to Go™, Slideshow to Go® and Sheet
to Go®) that are designed for use on BlackBerry devices.
Open an attachment
To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a
BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. In a message, press the Menu key.
2. If necessary, click Retrieve Attachment Information.
3. Click Open Attachment.
4. If necessary, on the Attachments screen, click an attachment.
5. If necessary, in the dialog box, click an option.
Download an attachment
To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a
BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. With the cursor in the body of the message, press the Menu key.
2. Click Download Attachment.
3. Click Download.
4. Highlight the folder that you want to save the attachment in.
5. Press the Menu key.
6. Click Select Folder.
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Attachment basics
User Guide
Stop downloading an attachment
1. In a message, highlight an attachment that you are downloading.
2. Press the Menu key.
3. Click Cancel Download.
Open a link in an attachment
Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.
1. In an attachment, click a link.
2. Press the Menu key.
3. Click one of the following menu items:
•
•
Get Link
Retrieve
To return to the attachment, press the Escape key.
View properties for an attachment
You can view the size, author, publication date, and other attachment properties for an attachment.
1. In an attachment, press the Menu key.
2. Click Retrieve Info or View Info.
Set font options for an attachment
1. In an attachment, press the Menu key.
2. Click Options.
3. Set the font fields.
4. Press the Menu key.
5. Click Save.
Search for text in a message, in an attachment, or on a web page
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1. In a message, in an attachment, or on a web page, press the Menu key.
2. Click Find.
3. Type the text.
4. Press the Enter key.
To search for the next instance of the text, press the Menu key. Click Find Next.
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Documents
User Guide
Documents
Open a password-protected .pdf file
To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a
BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. When the "Password protected document" message appears, press the Escape key.
2. Press the Menu key.
3. Click Password.
4. Type the password.
5. Press the Enter key.
6. Press the Menu key.
7. Click Retrieve.
8. Click Yes.
View tracked changes in a document
1. In a document, press the Menu key.
2. Click Show Changes.
To hide tracked changes, press the Menu key. Click Hide Changes.
View the table of contents in a document
Depending on the document type, you might not be able to view the table of contents.
1. In a document, press the Menu key.
2. Click Table of Contents.
To move to a specific heading, click a heading. Click View.
Spreadsheets
Move to a specific cell
1. In a spreadsheet, press the Menu key.
2. Click Go to Cell.
3. Type the cell co-ordinates.
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Spreadsheets
User Guide
4. Press the Enter key.
View the content of a cell
In a spreadsheet, click the trackpad.
View a list of worksheets
1. In a spreadsheet, press the Menu key.
2. Click Table of Contents.
To move to a specific worksheet, click a worksheet. Click View.
Switch worksheets
1. In a spreadsheet, press the Menu key.
2. Click Next Sheet or Prev Sheet.
Change the size of a column
In a spreadsheet, perform one of the following actions:
•
•
•
To change the size of a column, click the column label. Click a size.
To view all the text in a column, click the column label. Click Fit.
To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet.
Click a size.
•
Click Options. Set the Column Width field. Click Save.
Set display options for a spreadsheet
1. In a spreadsheet, press the Menu key.
2. Click Options.
3. Perform any of the following actions:
•
•
To view the gridlines in the spreadsheet, set the Show Gridlines field to Yes.
To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes.
4. Press the Menu key.
5. Click Save.
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Media files
User Guide
Media files
View a list of pages in a multi-page .tif file
You can view a list of pages in a multi-page .tif file, such as a scanned fax document saved as a .tif file.
1. In a multi-page .tif file, press the Menu key.
2. Click Table of Contents.
To move to a specific page, click a page.
Switch pages in a multi-page .tif file
1. In a multi-page .tif file, press the Menu key.
2. Click Next Page or Prev Page.
Presentations
Switch presentation views
1. In a presentation, press the Menu key.
2. Perform one of the following actions:
•
•
To view text only, click View Text.
To view text and slides, click View Both.
To view the presentation in its original format, click View Slides.
Switch slides
1. In a presentation, press the Menu key.
2. Click Next Slide or Prev Slide.
Rotate a slide
1. When viewing a slide in slide view, press the Menu key.
2. Click Rotate.
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vCard contact attachments
User Guide
Zoom in to or out from a slide
When viewing a presentation in slide view, press the Menu key.
To zoom back to the original slide size, press the Menu key. Click Fit to Screen.
Save a slide
1. When viewing a presentation in slide view, press the Menu key.
2. Click Save Slide.
3. Type a name for the file.
4. Click Save.
vCard contact attachments
About vCard contact attachments
vCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email
message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device. When
you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the
attached contact.
Open a vCard contact attachment
1. In a message, highlight a vCard® contact attachment.
2. Press the Menu key.
3. Click View Attachment.
Add a contact to your contact list from a vCard contact attachment
1. In a vCard® contact attachment, press the Menu key.
2. Click Add to Contacts or Update Contact.
Attachment shortcuts
•
•
To search for text in an attachment, press F.
To move to the last cursor position after closing and reopening an attachment, press G.
In a spreadsheet
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Attachment troubleshooting
User Guide
•
•
•
•
To move to a specific cell, press G.
To view the content of a cell, press the Space key.
To switch worksheets, press V. Highlight a worksheet. Press the Enter key.
To view hidden columns or rows, press H. To hide the columns or rows, press H.
In a presentation
•
•
•
•
To switch presentation views, press M.
To move to the next slide when viewing a presentation in slide view, press N.
To move to the previous slide when viewing a presentation in slide view, press P.
To move to the last cursor position after closing and reopening a presentation attachment that you were viewing in text view or in text
and slide view, press G.
Attachment troubleshooting
A skipped content bar appears in a document
More content is available for you to download to your BlackBerry® device.
1. To download the content, click the skipped content bar.
2. Click More.
A message or attachment does not appear or is truncated
Try performing the following actions:
•
•
•
Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.
If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
A question mark appears on a slide
A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.
To download the slide, highlight the slide. Press the Menu key. Click Retrieve.
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Camera and video camera
User Guide
Camera and video camera
Depending on your BlackBerry® device, the camera or video camera feature might not be supported. Depending on your device model, some
camera and video camera features might not be supported.
Take a picture
Depending on your BlackBerry® device, the camera or video camera feature might not be supported.
1. On the Home screen, click the Camera icon.
2. In the camera, if necessary, perform the following actions:
•
•
To zoom in to or out from a subject, slide your finger up or down on the trackpad.
To lock the focus on a subject, press the Right Convenience key halfway.
3. To take a picture, click the trackpad.
Note: The approximate number of pictures that you can save to the BlackBerry® device memory or the media card appears in the lower-left
corner of the screen. If you save pictures to the device memory, you might be able to insert a media card into your device to save more pictures.
Related topics
Pan a picture
To perform this task, you must zoom in to the picture.
In a picture, slide your finger in any direction on the trackpad.
To close the picture, press the Escape key once in the camera or twice in the media application.
Zoom in to or out from a picture
1. In a picture, press the Menu key.
2. Click Zoom.
To zoom back to the original picture size, press the Menu key. Click Fit to Screen.
To close the picture, press the Escape key once in the camera or twice in the media application.
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Record a video
User Guide
Record a video
To perform this task, you might need to have a media card inserted in your BlackBerry® device.
1. On the Home screen, click the Camera icon.
2. In the video camera, click the trackpad.
3. To pause recording, click the trackpad again.
Note: The approximate amount of memory available for saving videos appears on the lower part of the screen.
Related topics
Camera and video camera options
Change the picture size
The larger the picture, the more memory the picture requires.
1. In the camera, press the Menu key.
2. Click Options.
3. Change the Picture Size field.
4. Press the Menu key.
5. Click Save.
Set picture quality
You can set the fineness of detail that the camera captures in pictures. The finer the detail of a picture, the more memory the picture requires.
1. In the camera, press the Menu key.
2. Click Options.
3. Set the Picture Quality field.
4. Press the Menu key.
5. Click Save.
Change the video size and format
The larger the video, the more memory the video requires.
1. In the video camera, press the Menu key.
2. Click Options.
3. Change the Video Format field.
4. Press the Menu key.
5. Click Save.
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Camera and video camera shortcuts
User Guide
Change the location for storing pictures or videos
1. On the Home screen, click the Camera icon.
2. Press the Menu key.
3. Click Options.
4. Perform any of the following actions:
•
•
In the camera, change the Store Pictures and Folder fields.
In the video camera, change the Folder field.
5. Press the Menu key.
6. Click Save.
Change options to compensate for different lighting conditions in pictures or videos
1. On the Home screen, click the Camera icon.
2. Press the Menu key.
3. Click Options.
4. Perform any of the following actions:
•
•
•
To change the default flash mode for pictures, change the Default Flash Setting field.
To improve the colors in pictures, in the White Balance field, click the current lighting condition.
To turn on low-light mode for videos, change the Video Light field.
5. Press the Menu key.
6. Click Save.
Apply a color effect to pictures or videos
You can apply a sepia or black-and-white color effect to pictures that you take or videos that you record.
1. On the Home screen, click the Camera icon.
2. Press the Menu key.
3. Click Options.
4. Change the Color Effect field.
5. Press the Menu key.
6. Click Save.
Camera and video camera shortcuts
Depending on your BlackBerry® device, the camera or video camera feature might not be supported.
•
•
•
•
To zoom in to a subject before taking a picture, press the Volume Up key.
To zoom out from a subject before taking a picture, press the Volume Down key.
To take a picture, press the Right Convenience key.
To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key.
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Camera and video camera troubleshooting
User Guide
Camera and video camera troubleshooting
I cannot save pictures or videos
Your BlackBerry® device memory or media card might not have enough available memory to store pictures or videos.
Try performing the following actions:
•
•
•
If you are trying to save a picture or video to your device memory, delete old data or messages from your device.
If you are trying to save a picture or video on your media card, delete old media files.
In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or
normal pictures.
•
Increase the maximum amount of memory available for pictures.
The flash dims or turns off
If the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level
drops below 20 percent, the flash might turn off.
Some pictures that I take are blurry
In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera
before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed and the viewfinder is not occupying the full
screen, an exclamation point indicator appears at the bottom of the screen.
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Media
User Guide
Media
Transferring and downloading media files
About transferring media files
You can connect your BlackBerry® device to your computer to transfer files between your device and your computer, or you can use
Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
If you connect your device to your computer, you can transfer files quickly between your media card and your computer using mass storage
mode. To manage your media files and preserve the information associated with your media files when you transfer files between your device
and your computer, use the media manager tool of the BlackBerry® Desktop Manager. For more information about using the media manager
tool, see the online help that is available in the Roxio® Media Manager.
If you encrypt the files on a media card and you transfer files to your media card using mass storage mode or Bluetooth technology, your device
does not encrypt the transferred files. If you transfer encrypted files from your media card using mass storage mode or Bluetooth technology,
you cannot decrypt the files on your computer or on a Bluetooth enabled device.
Transfer a file between your device and your computer using the Roxio Media Manager
1. Connect your BlackBerry® device to your computer.
2. On your computer, open the BlackBerry® Desktop Manager.
3. Click Media.
4. In the Media Manager section, click Start.
5. Drag a file or folder from one location to another.
For more information about transferring and managing media files, see the online help that is available in the Roxio® Media Manager.
Transfer a file between your device and your computer in mass storage mode
Mass storage mode enables you to transfer files between a media card in your BlackBerry® device and your computer when you connect your
device to your computer.
1. Connect your device to your computer.
2. On the Home screen or in the Settings folder of your device, click Memory.
3. Set the Mass Storage Mode Support field to On.
4. Press the Menu key.
5. Click Enable USB Mass Storage.
6. On your computer, double-click My Computer.
7. In the Devices with Removable Storage section, double-click Removable Disk.
8. Drag a file from one location to another.
To exit mass storage mode, disconnect your device from your computer.
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Transferring and downloading media files
User Guide
Save a song or video from a web page
1. In the browser, click a link for a song or video.
2. Click Save.
3. Type a name for the song or video.
4. Click Save.
Receive a media file using Bluetooth technology
To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with a Bluetooth enabled device.
1. On the Home screen, click the Media icon.
2. Click a media type.
3. Press the Menu key.
4. Click Receive Using Bluetooth.
5. Click Yes.
6. Click Save.
Send a media file
To perform this task with a paired Bluetooth® enabled device, you must turn on Bluetooth technology.
You can only send media files that you added.
1. On the Home screen, click the Media icon.
2. Click a media type.
3. If necessary, click a category.
4. Highlight a media file.
5. Press the Menu key.
6. Click one of the following menu items:
•
•
•
Send As Email
Send As MMS
Send Using Bluetooth
Download a ring tone
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Media icon.
2. Click Ring Tones.
3. Click All Ring Tones.
4. Press the Menu key.
5. Click Download Ring Tones.
Related topics
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Playing media files and recording voice notes
User Guide
Download a Home screen background
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Media icon.
2. Click Pictures.
3. Click a category.
4. Press the Menu key.
5. Click Download Images.
Playing media files and recording voice notes
Play a media file
1. On the Home screen, click the Media icon.
2. Click a media type.
3. If necessary, click a category.
4. Click a media file.
5. Press the Play/Pause/Mute key.
Note: To view other songs or videos while playing a song or video, press the Menu key. Click Music Library or Video Library.
To stop playing a media file, click the stop icon.
Play a song or video on a web page
1. In the browser, click a link for a song or video.
2. Click Open.
Shuffle songs
1. In the media application, click Music.
2. Perform one of the following actions:
•
•
To shuffle all songs, click Shuffle Songs.
To shuffle all the songs in a category, click a category. Click a song. Press the Menu key. Click Shuffle.
To stop shuffling songs, press the Menu key. Click Shuffle.
Pause a media file
When playing a song, video, or voice note, press the Play/Pause/Mute key.
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Playing media files and recording voice notes
User Guide
To resume playing the song, video, or voice note, press the Play/Pause/Mute key again.
Fast-forward or rewind a media file
1. When playing a song, video, or voice note, click the progress bar.
2. On the trackpad, slide your finger to the right or left.
3. Click the trackpad.
Play the next or previous song in a category
When playing a song, press the Next or Previous key.
Search for a media file
1. On the Home screen, click the Media icon.
2. Click a media type.
3. If necessary, click a category.
4. In the Find field, type part or all of a name for a song, ring tone, video, picture, or voice note.
Record a voice note
1. In the voice notes application, click the record icon.
2. Perform any of the following actions:
•
•
To pause recording, click the pause icon. To resume recording, click the record icon.
To stop recording, click the pause icon. Click the stop icon.
Adjust the volume
•
To increase the volume, press the Volume Up key.
•
To decrease the volume, press the Volume Down key.
Amplify the volume
Depending on your BlackBerry® device, this feature might not be supported.
With this feature, you can amplify the volume for songs, ring tones, and videos.
1. On the Home screen, click the Media icon.
2. Press the Menu key.
3. Click Options.
4. Change the Audio Boost field to On.
5. Press the Menu key.
6. Click Save.
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User Guide
Improve sound quality for media files
Depending on your BlackBerry® device, this feature might not be supported.
You can only improve sound quality when you use stereo headphones with your device.
1. On the Home screen, click the Media icon.
2. Press the Menu key.
3. Click Options.
4. Change the Headset Equalizer field.
5. Press the Menu key.
6. Click Save.
Keep backlighting on when you play a video
By default, the backlighting is designed to turn off after a period of time to conserve battery power.
1. On the Home screen, click the Media icon.
2. Press the Menu key.
3. Click Options.
4. Change the Turn Off Auto Backlighting field to No.
5. Press the Menu key.
6. Click Save.
About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset
button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video
in the media application.
For more information about using the headset, see the documentation that came with your headset.
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Managing media files
User Guide
Managing media files
Playlists
About playlists
You can create both standard and automatic playlists for songs. You create a standard playlist by manually adding songs that are on your
BlackBerry® device. You create an automatic playlist by specifying criteria for artists, albums, or genres of songs. When you add a song to your
device that meets the criteria, your device adds it to the playlist automatically. An indicator appears beside automatic playlists in your list of
playlists.
Create a standard playlist
1. In the media application, click Music.
2. Click Playlists.
3. Click New Playlist.
4. Click Standard Playlist.
5. Type a name for the playlist.
6. Press the Menu key.
7. Click Add Songs.
8. Click a song.
9. To add more songs, repeat steps 6 to 8.
10. Press the Menu key.
11. Click Save.
Change a standard playlist
1. On the Home screen, click the Media icon.
2. Click Music.
3. Click Playlists.
4. Highlight a standard playlist.
5. Press the Menu key.
6. Click View.
7. Perform any of the following actions:
•
•
•
To add a song, press the Menu key. Click Add Songs. Click a song.
To change the order of songs, highlight a song. Press the Menu key. Click Move. Click the new location.
To delete a song, highlight a song. Press the Menu key. Click Delete.
8. Press the Menu key.
9. Click Save.
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Managing media files
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Create an automatic playlist
1. In the media application, click Music.
2. Click Playlists.
3. Click New Playlist.
4. Click Automatic Playlist.
5. Type a name for the playlist.
6. Click the plus sign (+) beside Artists, Albums, or Genres.
7. Click an artist, album, or genre.
8. To add more criteria, repeat steps 6 and 7.
9. Press the Menu key.
10. Click Save.
To view the songs in the playlist, press the Menu key. Click View Songs.
Repeat a playlist
1. In the media application, click Music.
2. Click Playlists.
3. Click a playlist.
4. Press the Menu key.
5. Click Repeat.
To stop repeating a playlist, press the Menu key. Click Repeat.
Rename a playlist
1. In the media application, click Music.
2. Click Playlists.
3. Highlight a playlist.
4. Press the Menu key.
5. Click Rename.
6. Type a name for the playlist.
7. Click Save.
Delete a playlist
1. In the media application, click Music.
2. Click Playlists.
3. Highlight a playlist.
4. Press the Menu key.
5. Click Delete.
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View properties for a media file
1. On the Home screen, click the Media icon.
2. Click a media type.
3. If necessary, click a category.
4. Highlight a media file.
5. Press the Menu key.
6. Click Properties.
Change the amount of memory available for media files
To optimize the performance of your BlackBerry® device, you can change the amount of memory that your device allocates for media files.
1. On the Home screen, click the Media application.
2. Press the Menu key.
3. Click Options.
4. Perform any of the following actions:
•
•
To change the maximum amount of device memory available for all media files, change the Device Memory Limit field.
To change the minimum amount of device memory available for pictures, change the Reserved Pictures Memory field.
5. Press the Menu key.
6. Click Save.
Rename a media file
You can only rename songs, ring tones, videos, or voice notes that you added.
1. On the Home screen, click the Media icon.
2. Press the Menu key.
3. Click Explore.
4. Navigate to a folder that contains songs, ring tones, videos, or voice notes.
5. Highlight a song, ring tone, video, or voice note.
6. Press the Menu key.
7. Click Rename.
8. Type a name for the file.
9. Click Save.
Move a media file
You can only move songs, ring tones, videos, or voice notes that you added.
1. On the Home screen, click the Media icon.
2. Press the Menu key.
3. Navigate to a folder that contains media files.
4. Highlight a media file.
5. Press the Menu key.
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6. Click Move.
7. Navigate to the new location.
8. Click a folder.
9. Click Move Into.
Delete a media file
You can only delete songs, ring tones, videos, or voice notes that you added.
1. On the Home screen, click the Media icon.
2. Click a media type.
3. If necessary, click a category.
4. Highlight a song, ring tone, video, or voice note.
5. Press the Menu key.
6. Click Delete.
Viewing pictures
View a picture
1. On the Home screen, click the Media icon.
2. Click Pictures.
3. Click a category.
4. Click a picture.
Use a picture as the Home screen background
1. On the Home screen, click the Media icon.
2. Click Pictures.
3. Click a category.
4. Highlight a picture.
5. Press the
key.
6. Click Set As Home Screen Image.
To clear the picture from the Home screen, press the
key. Click Reset Home Screen Image.
View pictures as a slide show
A slide show displays all pictures in a category or folder.
1. On the Home screen, click the Media icon.
2. Click Pictures.
3. Click a category.
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4. If necessary, click a folder.
5. Highlight a picture.
6. Press the Menu key.
7. Click View Slide Show.
To close the slide show, press the Escape key.
Change the number of seconds between slides in a slide show
1. On the Home screen, click the Media icon.
2. Click Options.
3. Change the Slide Show Interval field.
4. Press the Menu key.
5. Click Save.
View pictures by name
1. On the Home screen, click the Media icon.
2. Click Pictures.
3. Click a category.
4. Press the Menu key.
5. Click View List.
Zoom in to or out from a picture
1. In a picture, press the Menu key.
2. Click Zoom.
To zoom back to the original picture size, press the Menu key. Click Fit to Screen.
To close the picture, press the Escape key once in the camera or twice in the media application.
Pan a picture
To perform this task, you must zoom in to the picture.
In a picture, slide your finger in any direction on the trackpad.
To close the picture, press the Escape key once in the camera or twice in the media application.
Rotate a picture
1. In a picture, press the Menu key.
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2. Click Rotate.
The picture turns 90 degrees in a clockwise direction.
Managing pictures
Save a picture
Save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card.
1. Open a picture attachment or highlight a picture on a web page.
2. Press the Menu key.
3. Click Save Image.
4. Click Save.
Sort pictures
1. On the Home screen, click the Media icon.
2. Press the Menu key.
3. Click Options.
4. Change the Sort By field.
5. Press the Menu key.
6. Click Save.
Hide album art from picture folders
If you hide album art from picture folders, the album art still displays when you play songs.
1. In the media application, press the Menu key.
2. Click Options.
3. Click Exclude Folders.
4. Click the folders that contain album art that you want to hide.
Rename a picture or picture folder
You can only rename pictures or picture folders that you transferred to your BlackBerry® device.
1. On the Home screen, click the Media icon.
2. Click Pictures.
3. Click a category.
4. Highlight a picture or picture folder.
5. Press the Menu key.
6. Click Rename.
7. Type a name for the picture or picture folder.
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8. Click Save.
Move a picture
You can only move pictures that you added.
1. On the Home screen, click the Media icon.
2. Click Pictures.
3. Click a category.
4. Highlight a picture.
5. Press the Menu key.
6. Click Move.
7. Navigate to the new location.
8. Highlight a picture folder.
9. Press the Menu key.
10. Click Move Into.
Delete a picture or picture folder
You can only delete pictures or picture folders that you added to your BlackBerry® device.
1. On the Home screen, click the Media icon.
2. Click Pictures.
3. Click a category.
4. Navigate to a picture or picture folder.
5. Highlight a picture or picture folder.
6. Press the Menu key.
7. Click Delete.
Media card and mass storage mode options
About media cards
Depending on your BlackBerry® device model, you can insert a microSD media card into your device to take videos and extend the memory
that is available on your device for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting a
media card into your device, see the printed documentation that came with your device.
Format the device memory or a media card
If you format the BlackBerry® device memory or a media card, all the files in the device memory or on the media card are deleted.
1. On the Home screen, click the Options icon.
2. Click Memory.
3. Press the Menu key.
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4. Click Format.
5. Complete the instructions on the screen.
View the amount of available memory
1. On the Home screen, click the Options icon.
2. To view the amount of memory available for application data or for storing files in the BlackBerry® device memory or on a media card, click
Memory.
About file encryption
File encryption is designed to protect the data that you store in the BlackBerry® device memory and on a media card that can be inserted in
your device. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, a
device password, or both.
If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the media
card is inserted in your device. If you encrypt the files using a device password, you can access the files on your media card in any device that
you insert your media card into, as long as you know the password for the device.
Encrypt the files in the device memory and on a media card
1. On the Home screen, click the Options icon.
2. Click Memory.
3. Perform one of the following actions:
•
•
•
To encrypt files using an encryption key that your device generates, change the Encryption Mode field to Device.
To encrypt files using a device password, change the Encryption Mode field to Security Password.
To encrypt files using an encryption key and a device password, change the Encryption Mode field to Security Password &
Device.
4. Change the Encrypt Media Files field to Yes.
5. Press the Menu key.
6. Click Save.
To stop encrypting the files in the device memory and on a media card, change the Encryption Mode field to None.
Related topics
Turn off media card support
1. On the Home screen, click the Options icon.
2. Click Memory.
3. Change the Media Card Support field to Off.
4. Press the Menu key.
5. Click Save.
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Turn off mass storage mode
1. On the Home screen, click the Options icon.
2. Click Memory.
3. Change the Mass Storage Mode Support field to Off.
4. Press the Menu key.
5. Click Save.
Turn off the mass storage mode prompt
1. On the Home screen, click the Options icon.
2. Click Memory.
3. Change the Auto Enable Mass Storage Mode When Connected field to Yes or No.
4. Press the Menu key.
5. Click Save.
Media shortcuts
•
•
•
•
•
•
•
•
•
•
•
•
•
To pause a song or video, press the Play/Pause/Mute key. To resume playing a video or song, press the Play/Pause/Mute key again.
To play the next song in a category, press N.
To play the previous song in a category, press P.
To turn on the audio boost feature to amplify the volume for songs, ring tones, and videos, press and hold the Volume Up key.
To pan up in a picture, press 2.
To pan down in a picture, press 8.
To pan right in a picture, press 6.
To pan left in a picture, press 4.
To return to the center of a picture, press 5.
To zoom in to a picture, press 3. To zoom to the original picture size, press 7.
To zoom out from a picture, press 9. To zoom to the original picture size, press 7.
To rotate a picture, press L.
To fit a picture to the screen size, press 1.
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Media troubleshooting
I cannot play a song or video on a web page
Your BlackBerry® device might not support the size or file format of the song or video file.
I cannot open media files
Try performing the following actions:
•
•
•
•
If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device
from the computer or turn off mass storage mode.
If you are trying to open a media file on your computer using mass storage mode, verify that you have closed the media manager tool
of the BlackBerry® Desktop Manager.
If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that
mass storage mode is turned off on your device.
If you encrypted the media files on your media card using an encryption key that your device generated and you are trying to open an
encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the
media card into the BlackBerry device that you used to encrypt the file. In the memory options, change the Encryption Mode field to
None or Security Password.
Related topics
My device does not recognize my media card
Try performing the following actions:
•
Verify that your media card is inserted in your BlackBerry® device correctly. For more information about inserting a media card into
your device, see the printed documentation that came with your device.
•
In your media card options, if there is message to format your media card, disconnect your device from your computer. Turn off mass
storage mode. Format the media card. Turn on mass storage mode.
Related topics
My device is not using the correct ring tone or Home screen background
If you are using a ring tone or Home screen background picture that you encrypted in the device memory or on the media card using your
BlackBerry® device password and you reset your device, unlock your device.
Related topics
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Some features are not available on my device
The availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wireless
service plan.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from
using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit
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Browser
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Browser
Browser basics
Browsing web pages
Visit a web page
Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the
charges associated with using each browser, contact your wireless service provider.
1. On the Home screen, click the Browser icon.
2. Perform one of the following actions:
•
•
If a web address field appears on the screen, type a web address.
If a web address field does not appear on the screen, press the
key. Click Go To. Type a web address.
3. Press the Enter key.
Search the Internet
To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service that supports
this feature. For more information, contact your wireless service provider.
1. On the Home screen, click the Browser icon.
2. Perform one of the following actions:
•
•
If the Search here field appears on the screen, type the search terms.
If the Search here field does not appear on the screen, press the Menu key. Click Go To. Type the search terms.
3. Press the Enter key.
Switch browser views
You can view web pages in Column view or Page view. Column view displays web pages in a mobile view format. Page view displays web pages
in a wide screen format that is similar to the format that the browser on your computer uses to display web pages.
1. On a web page, press the Menu key.
2. Click Column View or Page View.
Zoom in to or out from a web page
On a web page, press the Menu key.
To zoom back to the original web page size, press the Escape key.
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Move back or forward a web page
1. On a web page, press the Menu key.
2. Click Back or Forward.
Refresh a web page
1. On a web page, press the Menu key.
2. Click Refresh.
Save a web page to a message list
A saved web page displays content that was current at the time that you saved the web page.
1. On a web page, press the Menu key.
2. Click Save Page.
3. Click OK.
Stop loading a web page
1. When a web page is loading, press the Menu key.
2. Click Stop.
Search for text in a message, in an attachment, or on a web page
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1. In a message, in an attachment, or on a web page, press the Menu key.
2. Click Find.
3. Type the text.
4. Press the Enter key.
To search for the next instance of the text, press the Menu key. Click Find Next.
View a list of web pages you visited recently
1. On a web page, press the Menu key.
2. Click History.
Return to the home page
1. On a web page, press the Menu key.
2. Click Home.
Close the browser
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
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3. Click Close.
Viewing, copying, and forwarding addresses
View the address for a web page
1. On a web page, press the Menu key.
2. Click Page Address.
View the address for a link or picture
1. On a web page, highlight or pause on a link or picture.
2. Press the Menu key.
3. Click Link Address or Image Address.
Copy an address for a web page, link, or picture
1. On a web page, perform one of the following actions:
•
•
•
Highlight or pause on a link. Press the Menu key. Click Link Address.
Highlight or pause on a picture. Press the Menu key. Click Image Address.
Press the Menu key. Click Page Address.
2. Click Copy Address.
To paste the address, press the Menu key. Click Paste.
Send a web page address
1. On the Home screen, click the Browser icon.
2. On a web page, press the Menu key.
3. Click Send Address.
4. Click a message type.
To return to the browser after you send the message, press the Escape key.
Send a link or picture from a web page
1. On a web page, highlight or pause on a link or picture.
2. Press the Menu key.
3. Click Link Address or Image Address.
4. Click Send Address.
5. Click a message type.
To return to the browser after you send the message, press the Escape key.
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Viewing pictures and playing media files
Play a song or video on a web page
1. In the browser, click a link for a song or video.
2. Click Open.
Save a song or video from a web page
1. In the browser, click a link for a song or video.
2. Click Save.
3. Type a name for the song or video.
4. Click Save.
View a full picture on a web page
1. On a web page, highlight or pause on a picture.
2. Press the Menu key.
3. Click Full Image.
Zoom in to or out from a picture
1. In a picture, press the Menu key.
2. Click Zoom.
To zoom back to the original picture size, press the Menu key. Click Fit to Screen.
To close the picture, press the Escape key once in the camera or twice in the media application.
Browser bookmarks
About bookmarks for web pages
You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the browser to check
the web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear in italic.
Add a bookmark for a web page
1. On a web page, press the Menu key.
2. Click Add Bookmark.
3. In the Auto Synchronize field, set how often the browser should check for updates to the web page.
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4. In the Start time field, set the time of day when the browser should start checking for updates.
5. Click Add.
If you visit the web page offline, the browser displays the content that was current the last time that you viewed the web page online.
Change a bookmark for a web page
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
3. Click Bookmarks.
4. Highlight a bookmark.
5. Press the Menu key.
6. Click Edit Bookmark.
7. Change the bookmark.
8. Click Accept.
Send a bookmark for a web page
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
3. Click Bookmarks.
4. Highlight a bookmark.
5. Press the Menu key.
6. Click Send Bookmark.
7. Click a message type.
To return to the browser after you send the message, press the Escape key.
Delete a bookmark for a web page
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
3. Click Bookmarks.
4. Highlight a bookmark.
5. Press the Menu key.
6. Click Delete Bookmark.
Add a bookmark folder for web pages
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
3. Click Bookmarks.
4. Highlight a bookmark folder.
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5. Press the Menu key.
6. Click Add Subfolder.
File a bookmark for a web page
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
3. Click Bookmarks.
4. Highlight a bookmark.
5. Press the Menu key.
6. Click Move Bookmark.
7. Click the new location.
Rename a bookmark folder for web pages
You can only rename folders that you created.
1. On the Home screen, click the Browser icon.
2. Highlight a folder.
3. Press the Menu key.
4. Click Rename Folder.
Delete a bookmark folder for web pages
You can only delete folders that you created.
1. On the Home screen, click the Browser icon.
2. Highlight a folder.
3. Press the Menu key.
4. Click Delete Folder.
Web feeds
About web feeds
Web feeds provide you with information about updates to web site content. You can open a web feed to view a list of titles and descriptions for
updated web site content. For example, if you open a sports web feed for a news web site, you can scan a list of sports stories that the web site
has published since the last time that you checked the web feed. If a title interests you, you can view the web feed content, or if an audio version
of the content is available, you can listen to the web feed content.
You can open web feeds on web pages, or you can subscribe to web feeds and open them from your bookmark list. In your bookmark list, web
feeds that have been updated since the last time you checked them appear in italic. In a web feed, unopened web feed titles appear in bold.
If one or more web feeds are available on a web page, the Add Web Feed option appears in the menu.
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Subscribe to a web feed
1. On a web page, press the Menu key.
2. Click Add Web Feed.
3. Select the check box beside a web feed.
4. In the Auto Synchronize field, set how often the browser should check for updates to the web feed.
5. In the Start time field, set the time of day when the browser should start checking for updates.
6. Click Add.
View web feed content
1. In a web feed, highlight a title.
2. Press the Menu key.
3. Perform one of the following actions:
•
•
To view a summary of the story, click Show Description.
To view the full story, click Read Story.
To hide a description, highlight a title. Press the Menu key. Click Hide Description.
Listen to web feed content
If your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service, you can listen to web feed content
that does not exceed 5 MB. If your device is associated with an email account that uses the BlackBerry® Enterprise Server, you might not be
able to listen to web feed content that exceeds 128 KB. For more information, contact your administrator.
1. In a web feed, highlight a title.
2. Press the Menu key.
3. Click Get Audio.
Mark a web feed title as opened or unopened
In a web feed, perform one of the following actions:
•
•
Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened.
Highlight a date field. Press the Menu key. Click Mark Prior Opened.
Change a web feed
1. On a web page, press the Menu key.
2. Click Bookmarks.
3. Highlight a web feed.
4. Press the Menu key.
5. Click Edit Bookmark.
6. Change the web feed.
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7. Click Accept.
File a web feed
1. On a web page, press the Menu key.
2. Click Bookmarks.
3. Highlight a web feed.
4. Press the Menu key.
5. Click Move Bookmark.
6. Click the new location.
Delete a web feed
1. On a web page, press the Menu key.
2. Click Bookmarks.
3. Highlight a web feed.
4. Press the Menu key.
5. Click Delete Bookmark.
Browser options
Change the default browser view
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
3. Click Options.
4. Click General Properties.
5. Change the Default View field.
6. Press the Menu key.
7. Click Save Options.
Change the home page or start page
Depending on your wireless service provider, you might not be able to change the home page.
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
3. Click Options.
4. Click Browser Configuration.
5. Perform any of the following actions:
•
•
In the Home Page Address field, type a web address.
Change the Start Page field.
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6. Press the Menu key.
7. Click Save Options.
Change JavaScript options
1. In the browser, press the Menu key.
2. Click Options.
3. Click Browser Configuration.
4. Select any of the following check boxes:
•
•
•
Support JavaScript
Allow JavaScript popups
Terminate slow running scripts
5. Press the Menu key.
6. Click Save Options.
Change options for pictures and animation on web pages
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
3. Click Options.
4. Perform any of the following actions:
•
•
•
To stop displaying pictures, click Browser Configuration. Change the Show Images field.
To change the quality of pictures, click General Properties. Change the Image Quality field.
To change the number of times that animated graphics repeat, click General Properties. Change the Repeat Animations field.
5. Press the Menu key.
6. Click Save Options.
Change display options for web pages
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
3. Click Options.
4. Click Browser Configuration.
5. Perform any of the following actions:
•
•
To view background images, select the Use Background Images check box.
To change the browsing experience, change the Browser Identification field.
6. Press the Menu key.
7. Click Save Options.
Change font options for web pages
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
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3. Click Options.
4. Click General Properties.
5. Perform any of the following actions:
•
•
Change the Default Font Family and Default Font Size fields.
Change the Minimum Font Style and Minimum Font Size fields.
6. Press the Menu key.
7. Click Save Options.
Set the character encoding for all web pages
By default, your BlackBerry® device uses the optimal character encoding for a web page.
1. On a web page, press the Menu key.
2. Click Set Encoding.
3. Clear the Auto mode check box.
4. Set the Default charset field.
5. Click OK.
Receive a prompt before closing the browser or running a script
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
3. Click Options.
4. Click General Properties.
5. Select any of the following check boxes:
•
•
•
Prompt Before Closing Browser On Escape
Prompt Before Closing Modified Pages
Prompt Before Running WML Scripts
6. Press the Menu key.
7. Click Save Options.
Clear a browser cache
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
3. Click Options.
4. Click Cache Operations.
5. Beside a cache type, click Clear.
6. Press the Escape key.
Clear the browser history
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
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3. Click Options.
4. Click Cache Operations.
5. Click Clear History.
6. Press the Escape key.
About browser configurations
The browser on your BlackBerry® device supports multiple browser configurations for optimizing your browsing experience.
If your BlackBerry device is associated with an email account that uses a BlackBerry® Enterprise Server that supports the BlackBerry Browser,
you can use the BlackBerry Browser configuration to browse the Internet and your organization's intranet. If you use the BlackBerry Browser
configuration, you might not be able to change some browser options.
You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access
ring tones. Depending on your wireless service provider, the Internet Browser configuration might not be available on your device or might use
a different name. For more information about the Internet Browser configuration, contact your wireless service provider.
You can use the WAP Browser configuration to access web pages from your wireless service provider that enable you to configure your account
information and subscribe to services such as voice mail.
If you are in a Wi-Fi® coverage area, you can log in to a Wi-Fi access point and use the Hotspot Browser to browse web pages. If your device
is associated with an email account that uses a BlackBerry Enterprise Server, your organization might prevent the Hotspot Browser from
appearing, or might restrict you from using the Hotspot browser to browse web pages.
Set the default browser configuration
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click Browser.
4. Set the Default browser configuration field.
5. Press the Menu key.
6. Click Save.
Browser security
About TLS
The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet
through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple
DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS. To increase security, you
can set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and use Triple DES encryption for all other
communication between your device and the BlackBerry Enterprise Server.
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About WTLS
The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry® device sends and receives over the Internet
through a WAP gateway. Communication between your device and the WAP gateway is encrypted using WTLS. Communication between the
WAP gateway and content servers is encrypted using TLS or SSL.
Manage browser security
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click TLS or WTLS.
4. Set the security options.
5. Press the Menu key.
6. Click Save.
TLS options
TLS Default:
Specify the type of TLS or SSL connection that your browser uses for HTTP connections. To use a direct TLS or SSL connection, change this
field to Handheld. To use Triple DES and TLS or SSL, change this field to Proxy.
Allow HTTPS Redirections:
Specify whether a prompt appears before a secure web page redirects your browser to another web page.
Protocol:
Specify the protocol that your BlackBerry® device uses for TLS connections between the browser and content servers.
Encryption Strength:
Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that
is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption
or 56-bit encryption, change this field to Allow Weak.
Allow FIPS Algorithms Only:
Specify whether your browser accepts and sends data that is encrypted using only FIPS-approved algorithms.
Prompt for Server Trust:
Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an
authentication certificate for.
Prompt for Domain Name:
Specify whether a prompt appears when your browser tries to connect to a content server and the domain name on the authentication
certificate for the content server does not match the web address that the browser is trying to connect to.
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Prompt for Certificate:
Specify whether a prompt appears when your browser tries to connect to a content server. You might want a prompt to appear if your
device has more than one certificate that you use to authenticate with content servers.
Prompt if Client Cert Not Found:
Specify whether a prompt appears when your browser tries to connect to a content server, but your device does not have a certificate that
can be used to authenticate with the content server.
Default Client Cert:
Specify the certificate that your browser uses to authenticate with content servers.
WTLS options
Encryption Strength:
Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that
is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption
or 56-bit encryption, change this field to Allow Weak.
Prompt for Server Trust:
Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an
authentication certificate for.
Add a trusted content server
Add content servers to your trusted content server list to accelerate the authentication process when you are authenticating with a content
server.
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click TLS.
4. Press the Menu key.
5. Click Add Host.
6. Perform one of the following actions:
•
•
If the TLS Default field is set to Proxy, in the Host Name field, type the web address for the content server.
If the TLS Default field is set to Handheld, in the Host Name field, type the web address for the content server. Set the Certificate
field to the client certificate that you want to use to authenticate with the content server.
7. Click OK.
8. Press the Menu key.
9. Click Save.
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Browser push
User Guide
Browser push
About browser push
Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For
example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update,
a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new
information is available. The web application might also push updated information to your browser cache without notifying you. If information
is pushed to your browser cache, the information is available on your device even when your device is not connected to the wireless network.
Your device supports different types of browser push messages. Service loading messages and service indication messages include updated
information. Other browser push messages include messages that appear in your browser cache.
Turn off browser push
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click Browser Push.
4. Perform one of the following actions:
•
•
To reject all browser push messages, clear the Enable Push, Enable MDS Push, and Enable WAP Push check boxes.
To reject browser push messages through a BlackBerry® Enterprise Server or BlackBerry® Internet Service, clear the Enable MDS
Push check box.
•
To reject browser push messages through WAP gateways, clear the Enable WAP Push check box.
5. Press the Menu key.
6. Click Save.
Browser push options
Process MDS:
Set whether your BlackBerry® device accepts browser push messages from the BlackBerry® Enterprise Server or BlackBerry® Internet
Service.
MDS Hosts:
Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry
Enterprise Servers or BlackBerry Internet Services.
Process SMSC:
Set whether your device accepts SMS-based browser push messages.
SMSC Hosts:
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Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host,
type the phone number for the SMSC host.
Process IP:
Set whether your device accepts browser push messages that web applications send through a WAP gateway.
IP Hosts:
Set which WAP gateways your device accepts browser push messages from. To accept browser push messages from a specific IP host,
type the IP address for the WAP gateway.
Browser shortcuts
•
•
•
•
To insert a period (.) in the web address field, press the Space key.
To insert a slash mark (/) in the web address field, press the Shift key and the Space key.
To stop loading a web page, press the Escape key.
To close the browser, press and hold the Escape key.
On a web page
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
To switch between Column view and Page view, press Z.
To zoom in to a web page, press I.
To zoom out from a web page, press O.
To move to a specific web page, press G.
To return to the home page, press H.
To turn on support for JavaScript, press J.
To open the bookmark list, press K.
To add a bookmark, press A.
To view a list of web pages that you have visited recently, press Y.
To refresh a web page, press R.
To view the web page address for a link, highlight a link. Press L.
To view the web page address for a web page, press P.
To follow a link, highlight or pause on the link. Press the Enter key.
To hide the banner, press U. To view the banner, press U.
To open the browser options, in the browser, press S.
Navigate a web page
•
•
•
•
To move up a screen, press the Shift key and the Space key.
To move down a screen, press the Space key.
To move to the top of a web page, press T.
To move to the bottom of a web page, press B.
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Browser troubleshooting
No browser is available on my device
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network.
I cannot set up automatic synchronization for bookmarks
When you add a bookmark, you can only set the Auto Synchronize and Start Time fields if content protection is turned off.
Related topics
I cannot play a song or video on a web page
Your BlackBerry® device might not support the size or file format of the song or video file.
I receive a prompt to switch browsers when streaming a song or video
If you receive a prompt to switch browsers, you cannot stream songs or videos with the browser configuration that you are using. If you switch
to the WAP Browser, extra fees might apply. For more information, contact your wireless service provider or administrator.
To stop receiving this prompt, in the browser options, click General Properties. Clear the Prompt Before Switching to WAP for streaming
media check box.
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Date, time, and alarm
User Guide
Date, time, and alarm
Set the date and time
1. In the clock, press the Menu key.
2. Click Options.
3. Click Set Time.
4. Click the Time field.
5. On the trackpad, slide your finger to select a time.
6. Click the Time field.
7. Press the Menu key.
8. Click Save.
Get the date and time from the wireless network automatically
To perform this task, your BlackBerry® device must be connected to the wireless network.
1. In the clock, press the Menu key.
2. Click Options.
3. Click Set Time.
4. Change the Time Zone field.
5. Perform one of the following actions:
•
To get the date and time from the wireless network that your device is connected to, change the Date/Time Source field to
Network.
•
To get the date and time from the BlackBerry network, change the Date/Time Source field to BlackBerry.
6. Press the Menu key.
7. Click Update Time.
8. Press the Menu key.
9. Click Save.
To set the time yourself, change the Date/Time Source field to Off.
Change what appears on the display when your device is charging
1. In the clock, press the Menu key.
2. Click Options.
3. Change the When Charging field.
4. Press the Menu key.
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5. Click Save.
Change the clock face
You can set a different clock face for the clock, stopwatch and timer.
1. In the clock, press the Menu key.
2. Click Options.
3. Set the Clock Face, Stopwatch Face or Timer Face fields.
4. Press the Menu key.
5. Click Save.
Display a second time zone
You can display a second clock to show another time zone. For example, you can see the local time and your home time while you are traveling.
1. In the clock, press the Menu key.
2. Click Options.
3. Set the Home Time Zone field.
4. Press the Menu key.
5. Click Save.
Turn on bedside clock mode
You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages.
1. In the clock, press the Menu key.
2. Click Enter Bedside Mode.
To turn off bedside clock mode, press the Escape key.
Related topics
Set options for bedside clock mode
1. In the clock, press the Menu key.
2. Click Options.
3. In the Bedside Mode section, perform any of the following actions:
•
•
To receive LED notification when bedside clock mode is turned on, change the Disable LED field to No.
To turn off the connection to the wireless network, so that your device does not receive phone calls or messages when bedside clock
mode is turned on, change the Disable Radio field to Yes.
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•
To turn off screen dimming when bedside clock mode is turned on, change the Dim Screen field to No.
4. Press the Menu key.
5. Click Save.
Turn on the alarm
1. In the clock, press the Menu key.
2. Click Set Alarm.
3. On the trackpad, slide your finger up or down to select On or Weekdays. Slide your finger to highlight On or Weekdays.
4. Press the Escape key.
5. Click Save.
In the device status section of the Home screen, a clock indicator appears.
Related topics
Silence the alarm
•
•
If snooze is not turned on, press any key.
If snooze is turned on, click Snooze.
Change alarm notification options
1. In the clock, press the Menu key.
2. Click Options.
3. In the Alarm section, change the Alert Type, Alarm Tune, Volume, Snooze Time, and Number of Vibrations fields.
4. Press the Menu key.
5. Click Save.
Use the stopwatch
1. In the clock, press the Menu key.
2. Click Stopwatch.
3. Click the start/stop icon.
4. Perform any of the following actions:
•
•
To record lap times, click the lap icon.
To stop timing, click the start/stop icon again.
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•
To send the results, press the Menu key. Click Send Results. Click a message type.
Set the timer
1. In the clock, press the Menu key.
2. Click Timer.
3. Press the Menu key.
4. Click Set Timer.
5. Type the length of time to count down.
6. Click Start.
If you exit the clock application, the timer continues to count down.
Change timer notification options
1. In the clock, press the Menu key.
2. Click Options.
3. In the Countdown Timer section, change the Timer Tune, Volume, or Vibrate fields.
4. Press the Menu key.
5. Click Save.
Date, time, and alarm troubleshooting
The time on my device is incorrect
1. In the clock options, click Set Time.
2. Try performing the following actions:
•
•
If you have traveled to a different time zone, set the Time Zone field to display the correct time zone.
If you have set the Date/Time Source field to Network, try setting the Date/Time Source field to BlackBerry.
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Personal organizer
User Guide
Personal organizer
Contacts
Contact basics
Add a contact
1. In the contact list, click Add Contact.
2. Type the contact information.
3. Press the
key.
4. Click Save.
Add a contact from a message, call log, or web page
1. In a message, a call log, or on a web page, highlight a contact.
2. Press the Menu key.
3. Click Add to Contacts.
4. Type the contact information.
5. Press the Menu key.
6. Click Save.
Name a custom contact list field
If you change the name of a custom contact list field, it changes for all contacts.
1. When adding or changing a contact, highlight the User1, User2, User3, or User4 field.
2. Press the Menu key.
3. Click Change Field Name.
4. Type a name for the custom contact list field.
5. Press the Enter key.
You can synchronize custom contact list fields on your BlackBerry® device with the email application on your computer. For more information
about synchronizing custom contact list fields, see the BlackBerry Desktop Software Online Help.
About pauses and waits
Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialing the main
phone number, your BlackBerry® device either pauses before dialing the additional numbers (pause) or prompts you to type them (wait).
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Add a pause or a wait to a phone number
1. After typing the main part of a phone number in a phone number field, press the Menu key.
2. Click Add Pause or Add Wait.
3. Type the additional numbers.
4. Press the Menu key.
5. Click Save.
View a contact
In the contact list, click a contact.
Change a contact
1. In the contact list, highlight a contact.
2. Press the Menu key.
3. Click Edit.
4. Change the contact information.
5. Press the Menu key.
6. Click Save.
Delete a contact
1. In the contact list, highlight a contact.
2. Press the Menu key.
3. Click Delete.
Search for contacts in your organization's address book
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator.
1. In the contact list, press the Menu key.
2. Click Lookup.
3. Type part or all of a contact name.
4. Press the Enter key.
Manage contact lookup results
1. In the contact lookup results, highlight a contact.
2. Press the Menu key.
3. Perform one of the following actions:
•
•
•
To add a contact to your contact list, click Add to Contacts.
To add all the contacts, click Add All to Contacts.
To view information for a contact, click View.
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•
•
•
To delete a contact from the contact lookup results, click Delete.
To delete the contact lookup results, click Delete Lookup.
To start a new contact lookup, click Lookup.
Customizing contacts
About custom ring tones
You can assign a custom ring tone to a contact without changing other notifications.
Custom ring tone options appear with your contacts and your notification profiles. When you assign a custom ring tone to a contact, a new
profile exception appears with your notification profiles as "Calls From <contact>". Notification profile exceptions are shared between your
contacts and your notification profiles and changes that you make in one application are made in the other application.
Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile.
Assign a ring tone to a contact
1. In the contact list, highlight a contact.
2. Press the Menu key.
3. Click Edit.
4. Press the Menu key.
5. Click Add Custom Ring Tone.
6. Change the Custom Ring Tone field.
7. Press the Menu key.
8. Click Save.
Add a caller ID picture for a contact
1. In the contact list, highlight a contact.
2. Press the Menu key.
3. Click Add Picture.
4. Highlight a picture.
5. Press the Menu key.
6. Click Select.
7. Center the picture in the box.
8. Press the Menu key.
9. Click Crop and Save.
Change the caller ID picture for a contact
1. In the contact list, highlight a contact.
2. Press the Menu key.
3. Click Edit.
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4. Highlight the caller ID picture.
5. Press the Menu key.
6. Click Replace Picture.
7. Highlight a picture.
8. Press the Menu key.
9. Click Select.
10. Center the picture in the box.
11. Press the Menu key.
12. Click Crop and Save.
Delete the caller ID picture for a contact
1. In the contact list, highlight a contact.
2. Press the Menu key.
3. Click Edit.
4. Highlight the caller ID picture.
5. Click Delete Picture.
6. Press the Menu key.
7. Click Save.
Mailing lists
About mailing lists
You can use mailing lists when you send email, PIN, SMS text, or MMS messages.
Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer.
Create a mailing list
1. In the contact list, press the Menu key.
2. Click New Group.
3. Type a name for the mailing list.
4. Press the Menu key.
5. Click Add Member.
6. Click a contact.
7. To add another contact, repeat steps 4 to 6.
8. Press the Menu key.
9. Click Save Group.
Change a mailing list
1. In the contact list, highlight a mailing list.
2. Press the Menu key.
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3. Click Edit Group.
4. Click a contact.
5. Click one of the following menu items:
•
•
•
Add Member
Change Member
Delete Member
6. Press the Menu key.
7. Click Save Group.
Note: When you delete a contact from a mailing list, the contact remains in your contact list.
View a mailing list
In the contact list, click a mailing list.
To view the details for a contact in the mailing list, click a contact. Click View Member.
Delete a mailing list
1. In the contact list, highlight a mailing list.
2. Press the Menu key.
3. Click Delete Group.
Multiple contact lists
About multiple contact lists
If your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on your device. For
example, if your device is associated with a work email account and a personal email account, you might be able to view your work contact list
and your personal contact list on your device. For more information, contact your wireless service provider.
Switch contact lists
1. In a contact list, press the Menu key.
2. Click Select Contacts.
3. Click a contact list.
Change the default contact list
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click Default Services.
4. Change the Contact List (SYNC) field.
5. Press the Menu key.
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6. Click Save.
Contact list options
Sort contacts or tasks
1. In the contact list or task list, press the Menu key.
2. Click Options.
3. If necessary, click General Options.
4. Change the Sort By field.
5. Press the Menu key.
6. Click Save.
Change the display options for contacts
You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar.
1. On the Home screen, click the Options icon.
2. Click Language.
3. Change the Name Display field.
4. Press the Menu key.
5. Click Save.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. On the Home screen, click an application icon.
2. In an application, press the Menu key.
3. Click Options.
4. If necessary, click General Options.
5. Change the Confirm Delete field to No.
6. Press the Menu key.
7. Click Save.
View the number of contacts stored on your device
1. In the contact list, press the Menu key.
2. Click Options.
3. Click a contact list.
The Number of Entries field displays the number of contacts that are stored in the contact list.
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Contact troubleshooting
Custom contact list field data is not appearing on my computer
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you
cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your
computer, because the birthday field is a date field in the email application on your computer.
Caller ID pictures are not appearing on my device
If your BlackBerry® device is associated with a Microsoft® Outlook® 2000 email account and you add a picture for a contact in the email
application on your computer, verify that the file name for the picture is ContactPicture.jpg.
Calendar
Calendar basics
About calendar views
You can view your appointments and meetings in one of four calendar views. Day, Week, and Month views display all your appointments and
meetings for the selected time period. Agenda view displays all your scheduled appointments and meetings in a list. Agenda view also displays
free time that you have between appointments.
Switch calendar views
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click a view.
Move around a calendar
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Perform one of the following actions:
•
•
•
To move to a specific date, click Go To Date.
To move to the current date, click Today.
To move forward or back by a time period, click Prev or Next.
Schedule an appointment
1. On the Home screen, click the Calendar icon.
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2. Press the
key.
3. Click New.
4. Type the appointment information.
5. If the appointment recurs, change the Recurrence field.
6. Press the
key.
7. Click Save.
Related topics
Schedule an appointment quickly in Day view
To perform this task, in the general calendar options, the Enable Quick Entry field must be set to Yes.
1. On the Home screen, click the Calendar icon.
2. In Day view, beside the start time, type the subject of the appointment.
3. Type a location in parentheses.
4. To change the end time, slide your finger up and down on the trackpad.
5. Click the trackpad.
If you have multiple calendars on your BlackBerry® device, the appointment appears in your default calendar.
Schedule a meeting
To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a
BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click New.
4. Type the meeting information.
5. Press the Menu key.
6. Click Invite Attendee.
7. Click a contact.
8. To add another contact to your meeting, repeat steps 4 to 6.
9. Press the Menu key.
10. Click Save.
Related topics
Recurrence fields
Every:
Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task.
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Relative Date:
Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of
each month).
Schedule an alarm
1. On the Home screen, click the Calendar icon.
2. Press the
key.
3. Click New Alarm.
4. Type the alarm information.
5. If the alarm recurs, change the Recurrence field.
6. Press the Menu key.
7. Click Save.
Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. In a message, calendar entry, task, or memo, press the Menu key.
2. Click Check Spelling.
3. Perform any of the following actions:
•
•
•
•
•
To accept the suggested spelling, click a word in the list that appears.
To ignore the suggested spelling, press the Escape key.
To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.
To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.
To stop checking spelling, press the Menu key. Click Cancel Spell Check.
Open an appointment, meeting, or alarm
1. On the Home screen, click the Calendar icon.
2. Click an appointment, meeting, or alarm.
Delete an appointment, meeting, or alarm
1. On the Home screen, click the Calendar icon.
2. Highlight an appointment, meeting, or alarm.
3. Press the Menu key.
4. Click Delete.
Switch days in Day view
To move from one day to another using the navigation bar in the upper-right corner of the screen, click a day.
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Meetings
Schedule a meeting
To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a
BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click New.
4. Type the meeting information.
5. Press the Menu key.
6. Click Invite Attendee.
7. Click a contact.
8. To add another contact to your meeting, repeat steps 4 to 6.
9. Press the Menu key.
10. Click Save.
Related topics
Recurrence fields
Every:
Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task.
Relative Date:
Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of
each month).
Respond to a meeting invitation
1. In a meeting invitation, press the Menu key.
2. Click one of the following menu items:
•
•
•
Accept or Accept with Comments
Tentative or Tentative with Comments
Decline or Decline with Comments
Note: If you delete a meeting invitation from a message list before you accept or decline it, the meeting is deleted from the email application
on your computer.
View your calendar when responding to a meeting
1. In a meeting invitation, press the Menu key.
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2. Click View Calendar.
To return to the meeting invitation, press the Escape key.
Check availability of meeting participants
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator.
You can only check availability of meeting participants in your organization.
1. In a meeting or meeting invitation, below the list of meeting participants, click View Availability.
2. Perform any of the following actions:
•
•
To select the next time that all meeting participants are available, click Next Available Time.
To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), press the Menu
key. Click Show Legend.
Change the list of participants for a meeting
To perform this task, you must be the meeting organizer.
1. In a meeting, in the Accepted or Declined field, highlight a contact.
2. Press the Menu key.
3. Click one of the following menu items:
•
•
•
Invite Attendee
Change Attendee
Remove Attendee
4. Press the Menu key.
5. Click Save.
Send an email message to all meeting participants
1. In a meeting, meeting invitation, or meeting response, press the Menu key.
2. Click Email All Attendees.
Contact a meeting participant
1. In a meeting, meeting invitation, or meeting response, highlight a contact.
2. Press the Menu key.
3. Click a message type or Call <contact>.
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Conference call meetings
About conference calls
You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with
a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings
allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is
supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference
call bridge number, you can create a conference call by calling other contacts and joining the calls together.
Create a conference call meeting from your device
To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call meeting on
behalf of another person from your computer.
1. In a meeting, select the Conference call check box.
2. Type the information for the conference call.
3. Press the Menu key.
4. Click Save.
Related topics
Create a conference call meeting from your computer
To perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer. For information about
creating meetings on behalf of another person, see the documentation for the email application on your computer.
You can create a conference call meeting from your computer that your BlackBerry® device recognizes. When the conference call meeting
starts, participants who have a BlackBerry device can enter the conference call meeting with the Join Now option, if their device supports this
feature.
1. In the meeting notes, or in the meeting location field, type CCP: and the participant conference call bridge number. Do not include spaces.
2. Type a lowercase x. Do not include spaces before or after the x.
3. Type the participant access code. Type a space after the participant access code.
4. Type CCM: and the moderator conference call bridge number. Do not include spaces.
5. Type a lowercase x. Do not include spaces before or after the x.
6. Type the moderator access code. Type a space after the moderator access code.
Example
If the participant and moderator conference call bridge number is 1-800-555-5555, the moderator access code is 55555#, and the participant
access code is 55551#, type CCP:18005555555x55555# CCM:18005555555x55551#, followed by a space.
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Enter a conference call meeting
Perform one of the following actions:
•
•
In a meeting notification, click Join Now.
In the calendar, highlight the meeting. Press the Menu key. Click Join Now.
Save your conference call information
You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call
meeting from your BlackBerry® device.
1. In the calendar, press the Menu key.
2. Click Options.
3. Select Conference Call Options.
4. Type your conference call information.
5. Press the Menu key.
6. Click Save.
Calendar options
Change the default calendar view
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Initial View field.
6. Press the Menu key.
7. Click Save.
Change the default reminder time for calendar entries
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Default Reminder field.
6. Press the Menu key.
7. Click Save.
Related topics
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Change the start and end time for days
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Start of Day and End of Day fields.
6. Press the Menu key.
7. Click Save.
Change the snooze time for reminders
1. On the Home screen, click the Calendar or Tasks icon.
2. Press the Menu key.
3. Click Options.
4. If necessary, click General Options.
5. Change the Snooze field.
6. Press the Menu key.
7. Click Save.
Change the email address that you use to send messages or meeting invitations
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click Default Services.
4. Change the Messaging (CMIME) field or the Calendar (CICAL) field.
5. Press the Menu key.
6. Click Save.
View tasks in a calendar
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Show Tasks field to Yes.
6. Press the Menu key.
7. Click Save.
Change the first day of the week
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click Options.
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4. Click General Options.
5. Change the First Day of Week field.
6. Press the Menu key.
7. Click Save.
Hide free time in Agenda view
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Show Free Time in Agenda View field to No.
6. Press the Menu key.
7. Click Save.
View more of the subject line for appointments in Agenda view
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Show End Time in Agenda View field to No.
6. Press the Menu key.
7. Click Save.
Change how long your device stores calendar entries
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Keep Appointments field.
6. Press the Menu key.
7. Click Save.
Your BlackBerry® device deletes calendar entries that are older than the number of days that you set.
To restore calendar entries, change the Keep Appointments field to a longer period of time. Calendar entries that you received on your device
within the set period of time appear in a calendar.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. On the Home screen, click an application icon.
2. In an application, press the Menu key.
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3. Click Options.
4. If necessary, click General Options.
5. Change the Confirm Delete field to No.
6. Press the Menu key.
7. Click Save.
View the number of calendar entries stored in a calendar
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click Options.
4. Click a calendar.
The Number of Entries field displays the number of entries that are stored in the calendar.
Multiple calendars
About multiple calendars
If your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. For example, if your
device is associated with a work email account and a personal email account, you might be able to view your work calendar and your personal
calendar on your device. If you have multiple calendars on your device, you can schedule and manage appointments and meetings in each
calendar. For more information, contact your wireless service provider.
Switch calendars
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click Select Calendar.
4. Click a calendar.
Use color to differentiate calendars
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click Options.
4. Click a calendar.
5. Change the Appointment Color field.
6. Press the Menu key.
7. Click Save.
Change the calendar that reminds you of appointments
1. On the Home screen, click the Calendar icon.
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2. Press the Menu key.
3. Click Options.
4. Click a calendar.
5. Change the Display Reminders field.
6. Press the Menu key.
7. Click Save.
Change the default calendar
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click Default Services.
4. Change the Calendar (CICAL) field.
5. Press the Menu key.
6. Click Save.
Calendar shortcuts
For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No.
•
•
•
•
•
•
•
•
•
To schedule an appointment, press C.
To change to Agenda view, press A.
To change to Day view, press D.
To change to Week view, press W.
To change to Month view, press M.
To move to the next day, week, or month, press the Space key.
To move to the previous day, week, or month, press the Shift key and the Space key.
To move to the current date, press T.
To move to a specific date, press G.
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Calendar troubleshooting
I cannot schedule appointments that span multiple days
If you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days.
I cannot set some fields when scheduling appointments
If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when
you change a recurring appointment or meeting.
Some characters in calendar entries do not appear correctly after synchronization
If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not
support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For
more information, see the documentation for the operating system on your computer.
I cannot enter a conference call with the Join Now option
The Join Now option might not appear in the meeting notification if the meeting organizer is not using a BlackBerry® device that supports the
Join Now feature, if the organizer did not enter the conference call information correctly, if the organizer set the meeting reminder time to
None, or if the notification occurs more than 15 minutes before the meeting start time.
Try performing the following actions:
•
•
Enter the conference call meeting through the calendar menu.
Enter the conference call meeting by clicking the conference call bridge number and access code provided in the meeting notes.
Tasks
Task basics
Create a task
1. On the Home screen or in a folder, click the Tasks icon.
2. Click Add Task.
3. Type the task information.
4. Set a due date for the task.
5. If the task recurs, set the Recurrence field.
6. Press the Menu key.
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7. Click Save.
Recurrence fields
Every:
Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task.
Relative Date:
Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of
each month).
Change a task
1. On the Home screen or in a folder, click the Tasks icon.
2. Highlight a task.
3. Press the Menu key.
4. Click Open.
5. Change the task information.
6. Press the Menu key.
7. Click Save.
Change the status of a task
1. On the Home screen or in a folder, click the Tasks icon.
2. Highlight a task.
3. Press the Menu key.
4. Perform one of the following actions:
•
•
To mark the task as complete, click Mark Completed.
To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Press the Menu key. Click Save.
Hide completed tasks
1. On the Home screen or in a folder, click the Tasks icon.
2. Press the Menu key.
3. Click Hide Completed.
Send a task or memo
1. On the Home screen or in a folder, click the Tasks icon or the MemoPad icon.
2. Highlight a task or memo.
3. Press the Menu key.
4. Click Forward As.
5. Click a message type.
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Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. In a message, calendar entry, task, or memo, press the Menu key.
2. Click Check Spelling.
3. Perform any of the following actions:
•
•
•
•
•
To accept the suggested spelling, click a word in the list that appears.
To ignore the suggested spelling, press the Escape key.
To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.
To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.
To stop checking spelling, press the Menu key. Click Cancel Spell Check.
Delete a task
1. On the Home screen or in a folder, click the Tasks icon.
2. Highlight a task.
3. Press the Menu key.
4. Click Delete.
Task list options
Sort contacts or tasks
1. In the contact list or task list, press the Menu key.
2. Click Options.
3. If necessary, click General Options.
4. Change the Sort By field.
5. Press the Menu key.
6. Click Save.
Change the snooze time for reminders
1. On the Home screen, click the Calendar or Tasks icon.
2. Press the Menu key.
3. Click Options.
4. If necessary, click General Options.
5. Change the Snooze field.
6. Press the Menu key.
7. Click Save.
View tasks in a calendar
1. On the Home screen, click the Calendar icon.
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2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Show Tasks field to Yes.
6. Press the Menu key.
7. Click Save.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. On the Home screen, click an application icon.
2. In an application, press the Menu key.
3. Click Options.
4. If necessary, click General Options.
5. Change the Confirm Delete field to No.
6. Press the Menu key.
7. Click Save.
View the number of tasks or memos stored on your device
1. On the Home screen or in the Applications folder, click the MemoPad icon or the Tasks icon.
2. Press the Menu key.
3. Click Options.
The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device.
Memos
Memo basics
Create a memo
1. On the Home screen or in a folder, click the MemoPad icon.
2. Click Add Memo.
3. Type the memo information.
4. Press the Menu key.
5. Click Save.
Change a memo
1. On the Home screen or in a folder, click the MemoPad icon.
2. Highlight a memo.
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3. Press the Menu key.
4. Click Edit.
5. Change the memo information.
6. Press the Menu key.
7. Click Save.
Send a task or memo
1. On the Home screen or in a folder, click the Tasks icon or the MemoPad icon.
2. Highlight a task or memo.
3. Press the Menu key.
4. Click Forward As.
5. Click a message type.
Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. In a message, calendar entry, task, or memo, press the Menu key.
2. Click Check Spelling.
3. Perform any of the following actions:
•
•
•
•
•
To accept the suggested spelling, click a word in the list that appears.
To ignore the suggested spelling, press the Escape key.
To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.
To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.
To stop checking spelling, press the Menu key. Click Cancel Spell Check.
Delete a memo
1. On the Home screen or in a folder, click the MemoPad icon.
2. Highlight a memo.
3. Press the Menu key.
4. Click Delete.
Memo list options
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. On the Home screen, click an application icon.
2. In an application, press the Menu key.
3. Click Options.
4. If necessary, click General Options.
5. Change the Confirm Delete field to No.
6. Press the Menu key.
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7. Click Save.
View the number of tasks or memos stored on your device
1. On the Home screen or in the Applications folder, click the MemoPad icon or the Tasks icon.
2. Press the Menu key.
3. Click Options.
The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device.
Categories
About categories
You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based
on categories.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can
apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all
applications.
Create a category for contacts, tasks, or memos
1. In the contact list, task list, or memo list, press the Menu key.
2. Click Filter.
3. Press the Menu key.
4. Click New.
5. Type a name for the category.
6. Press the Enter key.
Categorize a contact, task, or memo
1. When creating or changing a contact, task, or memo, press the Menu key.
2. Click Categories.
3. Select the check box beside a category.
4. Press the Menu key.
5. Click Save.
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Sort contacts, tasks, or memos by category
1. In the contact list, task list, or memo list, press the Menu key.
2. Click Filter.
3. Select the check box next to a category.
Delete a contact, task, or memo from a category
1. When changing a contact, task, or memo, press the Menu key.
2. Click Categories.
3. Clear the check box beside the category.
4. Press the Menu key.
5. Click Save.
Delete a category
1. In the contact list, task list, or memo list, press the Menu key.
2. Click Filter.
3. Highlight a category.
4. Press the Menu key.
5. Click Delete.
Note: When you delete a category, contacts, tasks, or memos in the category are not deleted.
Calculator
Use the calculator
•
To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard.
•
To use the alternate function on a key in the calculator, press the Alt key and the corresponding key on the device keyboard.
Convert a measurement
1. On the Home screen or in a folder, click the Calculator icon.
2. Type a number.
3. Press the Menu key.
4. Perform one of the following actions:
•
•
To convert the number from imperial to metric, click To Metric.
To convert the number from metric to imperial, click From Metric.
5. Click a conversion type.
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Notification profiles
User Guide
Notification profiles
Notification basics
About notification profiles
Notification profiles define how your BlackBerry® device notifies you of calendar and task reminders, and incoming messages, calls, and browser
content. Your device has six preloaded profiles: Loud, Vibrate, Quiet, Normal, Phone Only, and Off.
You can change preloaded notification profiles or create new ones. In your notification profiles, you can set different notification options for
different items, set ring tones, or set the volume for notification. If you set notification volume to Escalating, the notification volume gradually
increases.
Change your ring tone
1. In the notification profile list, click Advanced.
2. Highlight a notification profile.
3. Press the Menu key.
4. Click Show Ring Tones.
5. Click a media folder that contains songs, ring tones, or voice notes.
6. Highlight a song, ring tone, or voice note.
7. Press the Menu key.
8. Click Set As Ring Tone.
Switch notification profiles
In the profile list, click a notification profile.
Create a notification profile
1. In the profile list, click Advanced.
2. Press the Menu key.
3. Click New Profile.
4. Type a name for the profile.
5. Highlight an item.
6. Press the Menu key.
7. Click Edit.
8. Set notification options.
9. Press the Menu key.
10. Click Save.
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11. To set notification options for another item, repeat steps 5 through 10.
12. Press the Menu key.
13. Click Save.
Change a notification profile
1. In the profile list, click Advanced.
2. Highlight a notification profile.
3. Press the Menu key.
4. Click Edit.
5. Change the notification profile.
6. Press the Menu key.
7. Click Save.
Delete a notification profile
You can only delete notification profiles that you created.
1. In the profile list, click Advanced.
2. Highlight a notification profile.
3. Press the Menu key.
4. Click Delete.
Prevent notification during calls
1. In the profile list, click Advanced.
2. Highlight a notification profile.
3. Press the Menu key.
4. Click Edit.
5. Highlight an item.
6. Press the Menu key.
7. Click Edit.
8. Change the Notify Me During Calls field to No.
9. Press the Menu key.
10. Click Save.
11. To change the Notify Me During Calls field for another item, repeat steps 5 to 10.
12. Press the Menu key.
13. Click Save.
Silence your device
In the profile list, perform one of the following actions:
•
•
To receive LED notification only, click Quiet.
To receive vibrate notification only, click Vibrate.
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•
To turn off all notification, including notification profile exceptions and LED notification, click Off.
Related topics
Download a ring tone
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Media icon.
2. Click Ring Tones.
3. Click All Ring Tones.
4. Press the Menu key.
5. Click Download Ring Tones.
Related topics
LED notification
LED notification
The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses.
Green:
You are in a wireless coverage area.
Blue:
Your device is connected to a Bluetooth® enabled device.
Red:
A new message has arrived and your selected notification profile is set to notify you using the LED.
If you are using your device with a smart card, your device is accessing data on the smart card.
Amber:
The battery power level for your device is low.
Turn off Bluetooth connection notification
1. On the Home screen, click the Options icon.
2. Click Bluetooth.
3. Press the Menu key.
4. Click Options.
5. Change the LED Connection Indicator field to Off.
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6. Press the Menu key.
7. Click Save.
To turn on Bluetooth® connection notification again, change the LED Connection Indicator field to On.
Turn on wireless coverage notification
1. On the Home screen, click the Options icon.
2. Click Screen/Keyboard.
3. Set the LED Coverage Indicator field to On.
4. Press the Menu key.
5. Click Save.
When your BlackBerry® device is connected to the wireless network, the LED light flashes green.
To turn off wireless coverage notification again, set the LED Coverage Indicator field to Off.
Custom notification
About custom notification
You can create notification profile exceptions to receive different notification for incoming messages and calls from specific contacts. For
example, you can create a notification profile exception that uses the Loud profile for incoming messages and calls from a specific contact,
regardless of your active notification profile.
Your BlackBerry® device applies notification profile exceptions in the order in which they appear in the notification profile exception list. If you
create multiple notification profile exceptions that include the same contact, place the notification profile exception that you want your device
to apply first in the list.
Your device has one preloaded notification profile exception for important calls. You can add contacts to this notification profile exception, or
you can delete it.
Set custom notification for calls or messages from a specific contact
1. In the notification profile list, click Advanced.
2. Press the Menu key.
3. Click New Exception.
4. In the Exception field, type a name for the notification profile exception.
5. In the From field, press the Menu key.
6. Click Add Name.
7. Click a contact.
8. To add another contact, repeat steps 5 to 7.
9. In the Use Profile field, change the notification profile that the exception is based on.
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10. Change the Custom Ring Tone field.
11. Press the Menu key.
12. Click Save.
Change the order of notification profile exceptions
1. In the profile list, click Advanced.
2. Highlight a notification profile exception.
3. Press the Menu key.
4. Click Move.
5. Click the new location.
Change a notification profile exception
1. In the profile list, click Advanced.
2. Highlight a notification profile exception.
3. Press the Menu key.
4. Click Edit.
5. Change the notification profile exception information.
6. Press the Menu key.
7. Click Save.
Change the list of contacts for a notification profile exception
1. In the profile list, click Advanced.
2. Highlight a notification profile exception.
3. Press the Menu key.
4. Click Edit.
5. In the From field, press the Menu key.
6. Click one of the following menu items:
•
•
•
Add Name
Change Name
Delete Name
Delete a notification profile exception
1. In the profile list, click Advanced.
2. Highlight a notification profile exception.
3. Press the Menu key.
4. Click Delete.
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Notification profile troubleshooting
User Guide
About custom ring tones
You can assign a custom ring tone to a contact without changing other notifications.
Custom ring tone options appear with your contacts and your notification profiles. When you assign a custom ring tone to a contact, a new
profile exception appears with your notification profiles as "Calls From <contact>". Notification profile exceptions are shared between your
contacts and your notification profiles and changes that you make in one application are made in the other application.
Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile.
Assign a ring tone to a contact
1. In the contact list, highlight a contact.
2. Press the Menu key.
3. Click Edit.
4. Press the Menu key.
5. Click Add Custom Ring Tone.
6. Change the Custom Ring Tone field.
7. Press the Menu key.
8. Click Save.
Notification profile troubleshooting
My device is vibrating more times than expected
For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your notification
profile. The device vibrates until the caller or the wireless network ends the connection.
I am not receiving notification for incoming calls or messages
Try performing the following actions:
•
•
In the notification profile list, verify that the Off notification profile is not selected.
In a notification profile exception, verify that the Custom Ring Tone field is not set to Mute.
Related topics
I cannot change some fields in a Calls From notification profile exception
If you assign a custom ring tone to a contact in the contact list, a Calls From notification profile exception appears in the notification profile
list. Because these notification profile exceptions are for calls only, you can only change the Custom Ring Tone field.
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Typing
User Guide
Typing
Typing basics
Type a symbol
1. Press the Symbol key.
2. Type the letter that appears below the symbol.
Type an accent or special character
To type an accented or special character, hold the letter key and slide your finger left or right on the trackpad. For example, to type ü, hold U
and slide your finger left on the trackpad until ü appears.
Cut, copy, and paste text
1. With text highlighted, press the Menu key.
2. Click Cut or Copy.
3. Place the cursor where you want to insert the cut or copied text.
4. Press the Menu key.
5. Click Paste.
Clear a field
1. When typing text, press the Menu key.
2. Click Clear Field.
Highlight a line of text
1. Place the cursor where you want to start highlighting the line of text.
2. Press the Menu key.
3. Click Select.
4. Slide your finger up or down on the trackpad.
Highlight text character by character
1. Place the cursor where you want to start highlighting the text.
2. Press the Menu key.
3. Click Select.
4. Slide your finger left or right on the trackpad.
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Cancel a text selection
1. With text selected, press the Menu key.
2. Click Cancel Selection.
Set the cursor speed
1. On the Home screen, click the Options icon.
2. Click Screen/Keyboard.
3. Set the Key Rate field.
4. Press the Menu key.
5. Click Save.
Set the default currency symbol
1. On the Home screen, click the Options icon.
2. Click Screen/Keyboard.
3. Set the Currency Key field.
4. Press the Menu key.
5. Click Save.
Turn on key tones
1. On the Home screen, click the Options icon.
2. Click Screen/Keyboard.
3. Set the Key Tone field to On.
4. Press the Menu key.
5. Click Save.
Use shortcut keys on the Home screen
By default, shortcuts for the Home screen are turned off so that you can dial phone numbers from the Home screen.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Dial From Home Screen field to No.
5. Press the Menu key.
6. Click Save.
To dial phone numbers from the Home screen, change the Dial From Home Screen field to Yes.
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User Guide
Typing input methods
Switch typing input methods
You can only switch typing input methods if the typing input language for your BlackBerry® device is Arabic or Russian.
1. On the Home screen, click the Options icon.
2. Click Language.
3. Perform one of the following actions:
•
•
To use the multi-tap input method, set the Input Language field to <Language> Multitap.
To use the SureType® input method, set the Input Language field to <Language>.
4. Press the Menu key.
5. Click Save.
Change the typing input language
To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service
provider or administrator.
1. On the Home screen, click the Options icon.
2. Click Language.
3. Change the Input Language field.
4. Press the Menu key.
5. Click Save.
Arabic and Russian typing input methods
About typing in Arabic or Russian
If your BlackBerry® Device Software supports multiple languages and your keyboard displays Arabic or Russian letters, you can type in Arabic
or Russian using the SureType® input method or the multi-tap input method.
When you use the SureType input method, you press the letter key for each letter in a word once, even if two letters appear on the key. As you
type, a list of possible letter combinations and words appears on the screen. SureType technology selects letter combinations or words from
the list based on context. If you try to type a word or letter combination (for example, a web address or an abbreviation) that SureType technology
does not recognize, you can use the list that appears on the screen to build the word letter by letter. SureType technology is designed to "learn"
new words or letter combinations that you type.
When you use the multi-tap input method, you press a letter key once to type the first letter on a key and twice to type the second letter, if a
second letter appears on the key.
SureType technology is the default typing input method for most fields. Multi-tap is the default for phone number and password fields. You
can set your typing input method for all fields to multi-tap.
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Type in Arabic or Russian using SureType technology
You can only perform this task if your keyboard displays Arabic or Russian letters.
1. Press the letter key for each letter in a word until you have typed the entire word.
2. If your device does not recognize the word that you have typed, perform one of the following actions:
•
•
To select a highlighted item from the list that appears when you type and continue typing the same word, click the word.
To select a highlighted item from the list that appears when you type and start typing a new word, press the Enter key.
Type in Arabic or Russian using multi-tap
You can only perform this task if your keyboard displays Arabic or Russian letters.
If you have set your typing input method to multi-tap or you are typing a phone number or password, perform one of the following actions:
•
•
To type the first letter on a key, press the letter key once.
To type the second letter on a key, press the letter key twice.
Korean typing input method
Typing tips for the Korean typing input method
•
•
•
To type the alternate character on a key, press the key twice.
To type a number, hold the number key.
To convert a Hangul character to its equivalent Chinese character, on the Home screen, click the Options icon. Click Language. Select
the Use Space for Han Homonyms check box. Highlight the character. Press the Space key.
Spelling checker
Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. In a message, calendar entry, task, or memo, press the Menu key.
2. Click Check Spelling.
3. Perform any of the following actions:
•
•
•
•
•
To accept the suggested spelling, click a word in the list that appears.
To ignore the suggested spelling, press the Escape key.
To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.
To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.
To stop checking spelling, press the Menu key. Click Cancel Spell Check.
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Correct spelling while you type
By default, your BlackBerry® device underlines words that it does not recognize.
1. Place the cursor in the underlined word.
2. Press the Menu key
3. Perform one of the following actions
•
•
To get spelling suggestions, click Get Suggestions. Click a word or press the Escape key to close the list.
To add the word to the custom dictionary, click Add to Dictionary.
Correct spelling quickly while you type
By default, your BlackBerry® device underlines words that it does not recognize.
1. Place the cursor in the underlined word.
2. Click the trackball.
3. Perform one of the following actions:
•
•
•
To replace the misspelled word with a suggested spelling, click a word in the list that appears.
To close the list without selecting a word, press the Escape key.
To ignore all instances of the same spelling error, press the Menu key. Click Ignore All.
Check spelling automatically before sending email messages
1. On the Home screen, click the Options icon.
2. Click Spell Check.
3. Select the Spell Check Email Before Sending option.
4. Press the Menu key.
5. Click Save.
Change options for checking spelling
You can change the type and length of words that the spelling checker includes when checking spelling.
1. On the Home screen, click the Options icon.
2. Click Spell Check.
3. Change one or more options.
4. Press the Menu key.
5. Click Save.
Add a word to the custom dictionary
1. On the Home screen, click the Options icon.
2. Click Custom Dictionary.
3. Press the Menu key.
4. Click New.
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5. Type a word or letter combination.
6. Press the Enter key.
7. Press the Menu key.
8. Click Save.
Change a word in the custom dictionary
1. On the Home screen, click the Options icon.
2. Click Custom Dictionary.
3. Highlight a word.
4. Press the Menu key.
5. Click Edit.
6. Change the word.
7. Press the Enter key.
8. Press the Menu key.
9. Click Save.
Delete a word from the custom dictionary
1. On the Home screen, click the Options icon.
2. Click Custom Dictionary.
3. Highlight a word.
4. Press the Menu key.
5. Click Delete.
6. Press the Menu key.
7. Click Save.
Custom dictionary
About the custom dictionary
You can add words to the custom dictionary so that your BlackBerry® device recognizes the word when you check spelling. Because
SureType® technology uses the same dictionary, if you are using the Arabic or Russian input methods, words that you add to your custom
dictionary are displayed in the list that appears when you type.
Add a word to the custom dictionary
1. On the Home screen, click the Options icon.
2. Click Custom Dictionary.
3. Press the Menu key.
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4. Click New.
5. Type a word or letter combination.
6. Press the Enter key.
7. Press the Menu key.
8. Click Save.
Change a word in the custom dictionary
1. On the Home screen, click the Options icon.
2. Click Custom Dictionary.
3. Highlight a word.
4. Press the Menu key.
5. Click Edit.
6. Change the word.
7. Press the Enter key.
8. Press the Menu key.
9. Click Save.
Delete a word from the custom dictionary
1. On the Home screen, click the Options icon.
2. Click Custom Dictionary.
3. Highlight a word.
4. Press the Menu key.
5. Click Delete.
6. Press the Menu key.
7. Click Save.
Stop adding items to the custom dictionary automatically
You can only perform this task if the typing input language is set to Arabic or Russian.
1. On the Home screen, click the Options icon.
2. Click Language.
3. Click Input Options.
4. Clear the Auto Word Learning check box.
5. Change the Learn Words From Email Messages field to Off.
6. Press the Menu key.
7. Click Save.
Stop displaying contacts in the list that appears when you type
You can only perform this task if the typing input language is set to Arabic or Russian.
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AutoText
User Guide
By default, your BlackBerry® device recognizes contacts when you type them.
1. On the Home screen, click the Options icon.
2. Click Language.
3. Click Input Options.
4. Clear the Use Contacts as Data Source check box.
5. Press the Menu key.
6. Click Save.
AutoText
About AutoText
AutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an AutoText
entry, the text changes after you press the Space key.
Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create
AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with
talk to you later.
Create an AutoText entry
1. On the Home screen, click the Options icon.
2. Click AutoText.
3. Press the Menu key.
4. Click New.
5. In the Replace field, type the text to replace.
6. In the With field, perform one of the following actions:
•
•
Type replacement text.
To insert a macro (for example, the current date or time), press the Menu key. Click Insert Macro.
7. Perform one of the following actions:
•
•
To capitalize the entry exactly as you typed it, set the Using field to Specified Case.
To capitalize the entry according to the context, set the Using field to SmartCase.
8. Set the language.
9. Press the Menu key.
10. Click Save.
Turn off AutoText for SMS text messages
1. On the Home screen, click the Options icon.
2. Click SMS.
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3. Set the Disable AutoText field to Yes.
4. Press the Menu key.
5. Click Save.
Change an AutoText entry
1. On the Home screen, click the Options icon.
2. Click AutoText.
3. Click an AutoText entry.
4. Change the AutoText entry.
5. Press the Menu key.
6. Click Save.
Delete an AutoText entry
1. On the Home screen, click the Options icon.
2. Click AutoText.
3. Highlight an AutoText entry.
4. Press the Menu key.
5. Click Delete.
Undo an AutoText change
Press the Backspace/Delete key twice.
Typing shortcuts
•
•
•
•
To insert a period, press the Space key twice. The next letter is capitalized.
To capitalize a letter, hold the letter key until the capitalized letter appears.
To type the alternate character on a key, press the Alt key and the character key.
To type an accented or special character, hold the letter key and slide your finger left or right on the trackpad. For example, to type ü, hold
U and slide your finger left until ü appears. Release the letter key when the accented or special character appears.
To type a number in a number field, press a number key. You do not need to press the Alt key.
To type a number in a text field, hold the Alt key and press the number key.
To turn on NUM lock, press the Alt key and the Left Shift key. To turn off NUM lock, press the Shift key.
To turn on CAP lock, press the Alt key and the Right Shift key. To turn off CAP lock, press the Shift key.
•
•
•
•
Insert symbols
•
•
To insert an at sign (@) or a period (.) in an email address field, press the Space key.
To type a symbol, press the Symbol key. Type the letter that appears below the symbol.
Work with text
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•
•
•
•
•
•
To highlight a line of text, press the Shift key and slide your finger up or down on the trackpad.
To highlight text character by character, hold the Shift key and slide your finger left or right on the trackpad.
To cancel a text selection, press the Escape key.
To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.
To copy highlighted text when typing, press the Alt key and click the trackpad.
To paste highlighted text when typing, press the Shift key and click the trackpad.
Typing troubleshooting
I cannot check spelling
You can only check spelling in English, French, German, Italian, Spanish, Dutch, and Brazilian Portuguese.
You can only check the spelling of text that you type.
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Language
User Guide
Language
Change the display language
To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service
provider or administrator.
1. On the Home screen, click the Options icon.
2. Click Language.
3. Change the Language field.
4. Press the Menu key.
5. Click Save.
Add a display language
You can add a display language using the application loader tool of the BlackBerry® Desktop Manager. For more information about adding
applications, including display languages, see the BlackBerry® Desktop Software Online Help.
Delete a display language
In the setup wizard, complete the instructions on the Language removal screen.
About typing input languages
You can set a typing input language to use when you type. The typing input language can be different from the display language. When you
set a typing input language, AutoText and other typing options change to the selected language. For example, you might use your
BlackBerry® device in French, but type messages in English.
Change the typing input language
To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service
provider or administrator.
1. On the Home screen, click the Options icon.
2. Click Language.
3. Change the Input Language field.
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4. Press the Menu key.
5. Click Save.
Switch typing input methods
You can only switch typing input methods if the typing input language for your BlackBerry® device is Arabic or Russian.
1. On the Home screen, click the Options icon.
2. Click Language.
3. Perform one of the following actions:
•
•
To use the multi-tap input method, set the Input Language field to <Language> Multitap.
To use the SureType® input method, set the Input Language field to <Language>.
4. Press the Menu key.
5. Click Save.
Change the input options for SureType technology
1. On the Home screen, click the Options icon.
2. Click Language.
3. Click Input Options.
4. Change the input options.
5. Press the Menu key.
6. Click Save.
Change the voice dialing language
To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service
provider or administrator.
1. On the Home screen, click the Options icon.
2. Click Language.
3. Change the Voice Dialing Language field.
4. Press the Menu key.
5. Click Save.
Use a shortcut to switch typing input languages while you type
To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service
provider or administrator.
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Change the shortcut for switching typing input languages
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1. On the Home screen, click the Options icon.
2. On the Language screen, verify whether the Input Language Selection Shortcut field is set to Alt-Enter or Shift-Space.
3. Perform one of the following actions:
•
If the Input Language Selection Shortcut field is set to Alt-Enter, while typing hold the Alt key and press the Enter key. Continue
to hold the Alt key and click a language.
•
If the Input Language Selection Shortcut field is set to Shift-Space, while typing hold the Shift key and press the Space key.
Continue to hold the Shift key and click a language.
Change the shortcut for switching typing input languages
To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service
provider or administrator.
1. On the Home screen, click the Options icon.
2. Click Language.
3. Change the Input Language Selection Shortcut field.
4. Change the Enable Quick Selection field.
5. Press the Menu key.
6. Click Save.
Turn off the shortcut for switching typing input languages
To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service
provider or administrator.
1. On the Home screen, click the Options icon.
2. Click Language.
3. Change the Input Language Selection Shortcut field to None.
4. Press the Menu key.
5. Click Save.
To turn on the shortcut for switching typing input languages, change the Input Language Selection Shortcut field to Alt-Enter or Shift-
Space.
Change the display options for contacts
You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar.
1. On the Home screen, click the Options icon.
2. Click Language.
3. Change the Name Display field.
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4. Press the Menu key.
5. Click Save.
Language troubleshooting
Some characters do not appear correctly on my device
The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support the
characters. For more information, contact your wireless service provider or administrator.
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Display and keyboard
User Guide
Display and keyboard
Backlighting
About backlighting
The backlighting for the screen and keyboard is designed to adjust automatically so that you can use your device in various lighting conditions.
Set the brightness of the backlighting
1. On the Home screen, click the Options icon.
2. Click Screen/Keyboard.
3. Set the Backlight Brightness field.
4. Press the Menu key.
5. Click Save.
Set how long backlighting remains on
1. On the Home screen, click the Options icon.
2. Click Screen/Keyboard.
3. Set the Backlight Timeout field.
4. Press the Menu key.
5. Click Save.
Stop backlighting from dimming automatically
1. On the Home screen or in the Settings folder, click the Options icon.
2. Click Screen/Keyboard.
3. Change the Automatically Dim Backlight field to Off.
4. Press the Menu key.
5. Click Save.
Display options
Use a picture as the Home screen background
1. On the Home screen, click the Media icon.
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2. Click Pictures.
3. Click a category.
4. Highlight a picture.
5. Press the
key.
6. Click Set As Home Screen Image.
To clear the picture from the Home screen, press the
key. Click Reset Home Screen Image.
Download a Home screen background
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Media icon.
2. Click Pictures.
3. Click a category.
4. Press the Menu key.
5. Click Download Images.
Set owner information
Owner information appears on your BlackBerry® device screen when the device is locked.
1. On the Home screen, click the Options icon.
2. Click Owner.
3. Type your contact information.
4. Press the Menu key.
5. Click Save.
Change the display font
1. On the Home screen, click the Options icon.
2. Click Screen/Keyboard.
3. Change the font fields.
4. Press the Menu key.
5. Click Save.
About organizing applications
Depending on your theme, application icons can appear on the Home screen or in an application list. If your theme uses an application list,
the first few applications in the application list might also appear on the Home screen.
Add an application folder
1. On the Home screen, press the Menu key.
2. Click Add Folder.
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3. Type a name for the folder.
4. Click Add.
Change an application folder
You can only rename application folders that you create.
1. On the Home screen, highlight an application folder.
2. Press the Menu key.
3. Click Edit Folder.
4. Change the folder information.
5. Click Save.
Move an application icon
1. In the Home screen or in an application folder, highlight an application icon.
2. Press the Menu key.
3. Perform one of the following actions:
•
To move the application icon to a different location on the Home screen, click Move. On the trackpad, slide your finger to the new
location. Click the trackpad.
•
•
To move the application icon into an application folder, click Move to folder. Click an application folder.
To move the application icon out of an application folder, click Move to folder. Click Home or an application folder.
Hide an application icon
Depending on your theme, you might not be able to hide some application icons.
1. On the Home screen, highlight an application icon.
2. Press the Menu key.
3. Click Hide.
To view a hidden application, press the Menu key. Click Show All.
Delete an application folder
1. On the Home screen, highlight an application folder.
2. Press the Menu key.
3. Click Delete.
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Keyboard options
User Guide
Keyboard options
Turn on key tones
1. On the Home screen, click the Options icon.
2. Click Screen/Keyboard.
3. Set the Key Tone field to On.
4. Press the Menu key.
5. Click Save.
Turn off trackpad sounds
1. On the Home screen, click the Options icon.
2. Click Screen/Keyboard.
3. Set the Audible Roll field to Mute.
4. Press the Menu key.
5. Click Save.
To turn on trackpad sounds again, set the Audible Roll field to Click.
Set the cursor speed
1. On the Home screen, click the Options icon.
2. Click Screen/Keyboard.
3. Set the Key Rate field.
4. Press the Menu key.
5. Click Save.
Assign an application to a Convenience key
Your BlackBerry® device has one Convenience key on the left side of the device and one on the right side. Depending on your theme, you might
not be able to change the application that is assigned to a Convenience key.
1. On the Home screen, click the Options icon.
2. Click Screen/Keyboard.
3. Change the Right Side Convenience Key Opens or Left Side Convenience Key Opens fields.
4. Press the Menu key.
5. Click Save.
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Set the trackpad sensitivity
You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level.
1. On the Home screen, click the Options icon.
2. Click Screen/Keyboard.
3. Set the Horizontal Sensitivity and Vertical Sensitivity fields.
4. Press the Menu key.
5. Click Save.
Turn on standby mode
If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device or
when you are playing a song.
Press and hold the Play/Pause/Mute key.
To turn off standby mode, press and hold the Play/Pause/Mute key again.
Themes
About themes
Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® device that changes how items such as
applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that
are in .cod file format.
Switch themes
1. On the Home screen, click the Options icon.
2. Click Theme.
3. Click a theme.
Delete a theme
You can only delete themes that you have downloaded to your BlackBerry® device.
1. On the Home screen, click the Options icon.
2. Click Theme.
3. Highlight a theme.
4. Press the Menu key.
5. Click Delete.
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Accessibility options
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Download a theme
Depending on your wireless service provider, this feature might not be supported.
1. On the Home screen, click the Options icon.
2. Click Theme.
3. Press the Menu key.
4. Click Download Themes.
Accessibility options
Change the contrast
You can change the color contrast to grayscale or reverse contrast.
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click Accessibility.
4. Change the Color Contrast field.
5. Press the Menu key.
6. Click Save.
Display troubleshooting
My device screen turns off
When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power.
To turn on the screen, click the trackpad or press a key.
My display changed
Depending on your theme, display options, such as your font and Home screen background, might change when you switch themes.
Related topics
No application opens when I press a Convenience key
Try performing the following actions:
•
Verify that you have not deleted the application that you assigned to the key.
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Display troubleshooting
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•
Assign a different application to the key.
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Search
User Guide
Search
Messages, attachments, and web pages
Search for messages
You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your
computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry® Internet
Service or a BlackBerry® Enterprise Server that supports this feature.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Search.
4. Specify the search criteria.
5. Press the Menu key.
6. Perform one of the following actions:
•
•
•
To search for messages without saving your search criteria, click Search.
To save the search criteria, click Save. Type a title. Press the Menu key. Click Save.
To search for messages using the criteria from your last search, click Last. Press the Menu key. Click Search.
Note: If you search for messages, your device does not search attachments.
To stop a search, press the Escape key.
Search criteria
Search Type:
Change whether you search for messages on your BlackBerry® device or for messages in an email application on your computer or in
another integrated email account.
Name:
Specify one or more contacts or email addresses that your device should search for in messages. You can also specify part of a name to
widen the search.
In:
Change the type of address field that your device should search in for the name or email address.
Subject:
Specify one or more words that your device should search for in the subject of messages.
Message:
Specify one or more words that your device should search for in the body of messages.
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Include Encrypted Messages:
Specify whether your device searches encrypted messages, plain text messages, and digitally signed messages.
Service:
If your device is associated with more than one email address, change the email account that your device should search in for messages.
Folder:
Change the folder that your device should search for messages in.
Show:
Change the status of messages that your device should search for.
Type:
Change the type of messages that your device should search for.
Manage message search results
You can manage results of searches for messages in an email application on your computer or in another integrated email account.
1. In the search results, highlight a message.
2. Press the Menu key.
3. Perform one of the following actions:
•
•
•
•
•
•
To view more available search results, click Get More Results.
To add a message to a message list, click Add.
To add all the messages to a message list, click Add All.
To delete a message from the search results, click Delete.
To delete the search results, click Delete Search.
To start a new search, click Search.
CAUTION: If you delete a message from the message search results, the message is also deleted from the email application on your computer
or another integrated email account.
Search for messages by contact or subject
You can search for messages on your BlackBerry® device by contact or subject.
1. On the Home screen, click the Messages icon.
2. Highlight a message.
3. Press the Menu key.
4. Click one of the following menu items:
•
•
•
Search Sender
Search Recipient
Search Subject
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User Guide
Search for text in a message, in an attachment, or on a web page
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1. In a message, in an attachment, or on a web page, press the Menu key.
2. Click Find.
3. Type the text.
4. Press the Enter key.
To search for the next instance of the text, press the Menu key. Click Find Next.
View a list of saved searches
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Search.
4. Press the Menu key.
5. Click Recall.
Change a saved search
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Search.
4. Press the Menu key.
5. Click Recall.
6. Highlight a search.
7. Press the Menu key.
8. Click Edit Search.
9. Edit the search criteria.
10. Press the Menu key.
11. Click Save.
Delete a saved search
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Recall.
4. Highlight a search.
5. Press the Menu key.
6. Click Delete Search.
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Organizer data
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Organizer data
Search for organizer data
You can search for organizer data on your BlackBerry® device that contains specific information.
1. On the Home screen, click the Search icon.
2. Perform any of the following actions:
•
•
In the Text field, type text or a phone number to search for.
In the Name field, specify a contact name to search for.
3. Select the check box beside one or more applications.
4. Press the Menu key.
5. Click Search.
Note: If you type more than one word in the Text or Name field, only items that contain all the words appear.
To stop a search, press the Escape key.
Search for contacts in your organization's address book
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator.
1. In the contact list, press the Menu key.
2. Click Lookup.
3. Type part or all of a contact name.
4. Press the Enter key.
Manage contact lookup results
1. In the contact lookup results, highlight a contact.
2. Press the Menu key.
3. Perform one of the following actions:
•
•
•
•
•
•
To add a contact to your contact list, click Add to Contacts.
To add all the contacts, click Add All to Contacts.
To view information for a contact, click View.
To delete a contact from the contact lookup results, click Delete.
To delete the contact lookup results, click Delete Lookup.
To start a new contact lookup, click Lookup.
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Search shortcuts
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Search shortcuts
•
•
•
•
To search for a contact in a list of contacts, type the contact name or initials separated by a space.
To search for text in a message, press S.
To search for text in an attachment or on a web page, press F.
To search for text in a presentation, you must view the presentation in text view or in text and slide view. Press F.
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Synchronization
User Guide
Synchronization
About synchronization
The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between
your BlackBerry® device and the email application on your computer over the wireless network.
The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your
computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted
in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected
on your device.
If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned them off, you can use the
synchronization tool of the BlackBerry® Desktop Manager to synchronize your organizer data and email messages. For more information, see
the BlackBerry Desktop Software Online Help.
Reconcile email messages over the wireless network
Set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Reconciliation.
5. If necessary, change the Message Services field.
6. Set the Wireless Reconcile field to On.
7. Press the Menu key.
8. Click Save.
To stop reconciling email messages over the wireless network, set the Wireless Reconcile field to Off.
Delete email messages over the wireless network
Set the Delete On option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Reconciliation.
5. If necessary, change the Message Services field.
6. Set the Delete On field.
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7. Press the Menu key.
8. Click Save.
It takes a short period of time for messages to be deleted over the wireless network.
To delete messages on your device only, set the Delete On field to Handheld.
Related topics
Prerequisites: Synchronizing organizer data over the wireless network
•
Your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature.
For more information, contact your administrator.
•
You must synchronize your organizer data using the synchronization tool of the BlackBerry® Desktop Manager. For more information, see
the BlackBerry Desktop Software Online Help.
Synchronize organizer data over the wireless network
1. In the contact list, a calendar, the task list, or the memo list, press the Menu key.
2. Click Options.
3. To synchronize calendar entries, click a calendar.
4. Change the Wireless Synchronization field to Yes.
5. Press the Menu key.
6. Click Save.
To stop synchronizing organizer data over the wireless network, change the Wireless Synchronization field to No.
About synchronization conflicts
A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry® device and in the
email application on your computer.
If you reconcile your email messages using wireless email reconciliation, on your device, you can set whether the email messages on your device
or the email messages on your computer take precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the
organizer data on your device when a data synchronization conflict occurs.
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Manage email reconciliation conflicts
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Manage email reconciliation conflicts
Set the On Conflicts option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Reconciliation.
5. If necessary, change the Message Services field.
6. Set the On Conflicts field.
7. Press the Menu key.
8. Click Save.
Manage data synchronization conflicts
You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization,
changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Manager.
For more information about managing conflicts that occur during organizer data synchronization, see the BlackBerry Desktop Software Online
Help.
About backing up and restoring device data
If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry® device data,
including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry® Desktop
Manager. For more information, see the BlackBerry Desktop Software Online Help.
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer
data to your device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation
password. For more information, contact your administrator.
Prerequisites: Restoring data over the wireless network
•
Your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature.
For more information, contact your administrator.
•
•
Your device must be connected to the wireless network.
Your administrator must provide you with an enterprise activation password.
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Delete all device data
User Guide
Delete all device data
Before you delete your BlackBerry® device data, consider backing up the data so that you have a copy on your computer before you delete it
from your device.
CAUTION: If you have turned on content protection, the process for deleting all device data can take up to an hour to complete. You cannot
stop the process after you start it. If you reset your device, the process continues after the device restarts.
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click General Settings.
4. Press the Menu key.
5. Click Wipe Handheld.
6. To delete all third-party applications from your device, select the Include third-party applications check box.
7. Click Continue.
8. Type blackberry.
Empty the deleted items folder on your computer from your device
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Reconciliation.
5. If necessary, change the Message Services field.
6. Press the Menu key.
7. Click Purge Deleted Items.
Synchronization troubleshooting
Email messages are not reconciling over the wireless network
Try performing the following actions:
•
•
•
Verify that your BlackBerry® device is connected to the wireless network.
Verify that wireless email reconciliation is turned on.
Reconcile email messages manually. On the Home screen, click the Messages icon. Press the Menu key. Click Reconcile Now.
Related topics
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I am not receiving email messages from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry®
Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online Help.
Email messages are not being deleted over the wireless network
Try performing the following actions:
•
If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless email
reconciliation. To delete multiple email messages on your BlackBerry® device, highlight the email messages and press the Backspace/
Delete key.
•
In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld.
Related topics
Organizer data is not synchronizing over the wireless network
Try performing the following actions:
•
•
•
Verify that your BlackBerry® device is connected to the wireless network.
Verify that wireless data synchronization is turned on in the contact list, calendar, task list, and memo list.
If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Manager to synchronize
calendar data. For more information, see the BlackBerry Desktop Software Online Help.
Related topics
Custom contact list field data is not appearing on my computer
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you
cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your
computer, because the birthday field is a date field in the email application on your computer.
Some characters in calendar entries do not appear correctly after synchronization
If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not
support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For
more information, see the documentation for the operating system on your computer.
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Bluetooth technology
User Guide
Bluetooth technology
Bluetooth technology basics
About Bluetooth technology
Bluetooth® technology is designed to enable you to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled
device, such as a handsfree car kit or wireless stereo headset. After you pair your BlackBerry device with a Bluetooth enabled device, you can
connect to that Bluetooth enabled device when the device is within range of your BlackBerry device (a typical range is approximately 10 meters).
When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device, Bluetooth icons
appear in the device status section of the screen. For more information about Bluetooth icons, see the printed documentation that came with
your BlackBerry device.
Turn on Bluetooth technology
1. On the Home screen, click the Options icon.
2. Click Bluetooth.
3. Press the
key.
4. Click Enable Bluetooth.
To turn off Bluetooth® technology, press the
key. Click Disable Bluetooth.
Pair with a Bluetooth enabled device
Some Bluetooth® enabled devices have a passkey that you must type before you can pair with them.
1. In the Bluetooth setup application, click Search or Listen.
2. If necessary, click a Bluetooth enabled device.
3. If necessary, type the passkey for the Bluetooth enabled device on your BlackBerry® device.
4. If necessary, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device.
Related topics
Connect to a paired Bluetooth enabled device
To perform this task, you must turn on Bluetooth® technology.
1. On the Home screen, click the Options icon.
2. Click Bluetooth.
3. Highlight a Bluetooth enabled device.
4. Press the Menu key.
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5. Click Connect.
To disconnect from a paired Bluetooth enabled device, highlight the device. Press the Menu key. Click Disconnect.
Related topics
Switch to a paired Bluetooth enabled device during a call
To perform this task, you must turn on Bluetooth® technology.
1. During a call, press the Menu key.
2. Click Activate <Bluetooth device>.
Related topics
Share contacts with a paired Bluetooth enabled car kit
1. On the Home screen, click the Options icon.
2. Click Bluetooth.
3. Highlight a Bluetooth® enabled car kit.
4. Press the Menu key.
5. Click Connect.
6. Press the Menu key.
7. Click Transfer Contacts.
Receive a media file using Bluetooth technology
To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with a Bluetooth enabled device.
1. On the Home screen, click the Media icon.
2. Click a media type.
3. Press the Menu key.
4. Click Receive Using Bluetooth.
5. Click Yes.
6. Click Save.
Send a media file
To perform this task with a paired Bluetooth® enabled device, you must turn on Bluetooth technology.
You can only send media files that you added.
1. On the Home screen, click the Media icon.
2. Click a media type.
3. If necessary, click a category.
4. Highlight a media file.
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5. Press the Menu key.
6. Click one of the following menu items:
•
•
•
Send As Email
Send As MMS
Send Using Bluetooth
Rename a paired Bluetooth enabled device
1. On the Home screen, click the Options icon.
2. Click Bluetooth.
3. Highlight a paired Bluetooth® enabled device.
4. Press the Menu key.
5. Click Device Properties.
6. In the Device Name field, change the name for the Bluetooth enabled device.
7. Press the Menu key.
8. Click Save.
Delete a paired Bluetooth enabled device
To perform this task, your BlackBerry® device must not be connected to the Bluetooth® device.
1. On the Home screen, click the Options icon.
2. Click Bluetooth.
3. Highlight a Bluetooth enabled device.
4. Press the Menu key.
5. Click Delete Device.
Bluetooth technology options
Prevent your device from sharing contacts with Bluetooth enabled devices
1. On the Home screen, click the Options icon.
2. Click Bluetooth.
3. Press the Menu key.
4. Click Options.
5. Change the Contacts Transfer field.
6. Press the Menu key.
7. Click Save.
To share contacts with Bluetooth® enabled devices again, change the Contacts Transfer field to All Entries.
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Restrict outgoing calls
1. On the Home screen, click the Options icon.
2. Click Bluetooth.
3. Press the Menu key.
4. Click Options.
5. Set the Allow outgoing calls field to Never or If Unlocked.
6. Press the Menu key.
7. Click Save.
Make your BlackBerry device discoverable
1. On the Home menu, click the Options icon.
2. Click Bluetooth.
3. Press the Menu key.
4. Click Options.
5. Set the Discoverable field to Yes.
6. Press the Menu key.
7. Click Save.
Change the pairing name for your BlackBerry device
1. On the Home screen, click the Options icon.
2. Click Bluetooth.
3. Press the Menu key.
4. Click Options.
5. In the Device Name field, type a name for your BlackBerry® device.
6. Press the Menu key.
7. Click Save.
Turn off Bluetooth connection notification
1. On the Home screen, click the Options icon.
2. Click Bluetooth.
3. Press the Menu key.
4. Click Options.
5. Change the LED Connection Indicator field to Off.
6. Press the Menu key.
7. Click Save.
To turn on Bluetooth® connection notification again, change the LED Connection Indicator field to On.
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Turn off the prompt that appears when connecting or pairing
1. On the Home screen, click the Options icon.
2. Click Bluetooth.
3. Highlight a Bluetooth® enabled device.
4. Press the Menu key.
5. Click Device Properties.
6. Set the Trusted field to Yes.
7. Press the Menu key.
8. Click Save.
To turn on the prompt again, set the Trusted field to No.
Turn off a Bluetooth profile
1. On the Home screen, click the Options icon.
2. Click Bluetooth.
3. Press the Menu key.
4. Click Options.
5. Clear the check box beside one or more Bluetooth® profiles.
6. Press the Menu key.
7. Click Save.
Related topics
Bluetooth profiles
Depending on your BlackBerry® device and wireless network, some profiles might not be supported.
Headset (HSP)
This profile allows you to connect your BlackBerry® device to Bluetooth® enabled headsets that support the Headset profile.
Handsfree (HFP)
This profile allows you to connect your device to Bluetooth enabled headsets and car kits that support the Handsfree profile.
Serial Port Profile
This profile allows you to connect your device to Bluetooth enabled devices that support desktop connectivity, wireless bypass, and data
transfer.
Desktop Connectivity
This service allows you to connect your device to a Bluetooth enabled computer that is running BlackBerry® Desktop Software so that you
can synchronize your organizer data.
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Wireless Bypass
This service allows you to connect your device to a Bluetooth enabled computer that is running BlackBerry Desktop Software so that you
can send and receive email messages and synchronize your organizer data without using a connection to the wireless network. Your device
must be associated with an email account that uses a BlackBerry® Enterprise Server.
Data Transfer
This service allows you to connect your device to Bluetooth enabled devices that support the transfer of data such as media files.
Dial-Up Networking (DUN)
This profile allows you to use your device as a modem when it is connected to a Bluetooth enabled computer that is running BlackBerry
Desktop Software.
Audio Source (A2DP)
This profile allows you to output audio to Bluetooth enabled devices that support stereo audio such as stereo headsets, speakers, and car
kits.
A/V Remote Control (AVRCP)
This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the
next or previous media file on your BlackBerry device.
SIM Access
This profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry device so that you can make and
receive calls using the car kit. When you use this feature, data services (email, PIN and MMS messages, and browser service) are not
available on your device, and phone services are accessible only through the car kit. Before you can use this feature, you might need to
enter a 16-digit alphanumeric code, generated by the car kit, on your BlackBerry device.
Encrypt data that you send or receive using Bluetooth technology
To perform this task, the paired Bluetooth® enabled device must support data encryption.
1. On the Home screen, click the Options icon.
2. Click Bluetooth.
3. Press the Menu key.
4. Click Options.
5. Change the Security Level field to High+Encryption.
6. Press the Menu key.
7. Click Save.
Turn off automatic reconnection to Bluetooth enabled devices
By default, when you turn on your BlackBerry® device, your device attempts to connect to the last Bluetooth® enabled device you used.
1. On the Home screen, click the Options icon.
2. Click Bluetooth.
3. Press the Menu key.
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4. Click Options.
5. Change the Connect on Power Up field to No.
6. Press the Menu key.
7. Click Save.
Bluetooth technology troubleshooting
I cannot type a passkey on a Bluetooth enabled device
If you cannot type a passkey on a Bluetooth® enabled device, the passkey might already be defined.
On your BlackBerry® device, in the Enter passkey for <device name> field, try typing 0000.
My list of paired Bluetooth enabled devices does not appear
Try performing the following actions:
•
•
Verify that Bluetooth® technology is turned on.
Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list.
Related topics
I cannot pair with a Bluetooth enabled device
Try performing the following actions:
•
Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentation
that came with the Bluetooth enabled device.
•
•
Allow the Bluetooth enabled device to discover your BlackBerry device. In the Bluetooth setup application, click Listen.
Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. On the Home screen,
click the Options icon. Click Bluetooth. Highlight a Bluetooth enabled device. Press the Menu key. Click Device Properties. Change
the Encryption field to Disabled. Press the Menu key. Click Save.
I cannot share contacts with a paired Bluetooth enabled device
Try performing the following actions:
•
•
•
•
Verify that Bluetooth® technology is turned on.
Verify that your BlackBerry® device is paired with the Bluetooth enabled device.
Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled.
Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push
profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device.
Related topics
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GPS technology
User Guide
GPS technology
Depending on your wireless service provider, this feature might not be supported.
About GPS technology
Depending on your wireless service provider, this feature might not be supported.
You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location-based
services. Location-based applications can use your GPS location to provide you with information such as driving directions.
If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want
to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless
service provider.
If your device is connected to a CDMA network and you make an emergency call or your device is in Emergency Callback Mode, an emergency
operator might be able to use GPS technology to estimate your location.
Note: In an emergency, always provide the emergency operator with as much information as possible. Emergency operators might not be able
to estimate your location using only GPS technology.
Get your GPS location
Depending on your wireless service provider and wireless network, this feature might not be supported. To perform this task, you must pair
your BlackBerry® device with a Bluetooth® enabled GPS receiver if your device does not have an internal GPS receiver.
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click GPS.
4. Press the Menu key.
5. Click Refresh GPS.
The longitude and latitude coordinates for your current location appear.
Turn off location aiding
Depending on your wireless service provider and wireless network, this feature might not be supported. By default, location aiding is turned
on to improve the performance of GPS technology. When location aiding is turned on, your BlackBerry® device connects to a central server
periodically, which can increase your data service charges. To avoid these charges, you can turn off location aiding, but it might take longer
for your device to get your GPS location. For more information, contact your wireless service provider.
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
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3. Click GPS.
4. Perform one of the following actions:
•
•
To turn off location aiding, change the Location Aiding field to Disabled.
To turn off location aiding when roaming, change the Location Aiding field to Disabled While Roaming.
5. Press the Menu key.
6. Click Save.
GPS technology troubleshooting
I cannot use GPS technology
Try performing the following actions:
•
•
•
If you are outdoors, move away from buildings and expose your device to open sky.
If you are indoors, move close to a window.
If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is
turned on.
•
If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location.
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Maps
User Guide
Maps
Map basics
Get directions
1. On the Home screen, click the Maps icon.
2. On a map, press the Menu key.
3. Click Get Directions.
4. Perform one of the following actions to specify a starting location:
•
To specify your current location if your device has an internal GPS receiver, or is paired with a Bluetooth® enabled GPS receiver, click
Where I Am.
•
•
•
•
To specify a new location, click Enter Address. To type location information in specific address fields, select the Advanced check box.
To specify a saved location, click Favorites.
To specify a location for a contact, click From Contacts.
To specify a recently viewed location, click the location.
5. Select or clear the check box beside one or more route options.
6. Repeat step 3 to specify an ending location.
To get directions from the ending location to the starting location, press the Menu key. Click Reverse Directions.
View directions as a route on a map
When viewing text directions, click View On Map.
To view text directions again, press the Menu key. Click View Directions.
Send a route or a map
1. On a map, press the Menu key.
2. Click Send Directions or Send Location.
3. Click a message type.
View a location on a map
1. On the Home screen, click the Maps icon.
2. On a map, press the Menu key.
3. Click Find Location.
4. Perform one of the following actions:
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•
•
To specify your current location, click Where I Am. Your BlackBerry® device must have a built in GPS receiver or be paired with a
Bluetooth® enabled GPS receiver to perform this task.
To view a new location, click Enter An Address. To type location information in specific address fields, select the Advanced check
box.
•
•
•
To view a saved location, click Favorites.
To view a location for a contact, click From Contacts.
To view a location that you viewed recently, click the location.
View a list of points of interest near a location
You can search for points of interest such as businesses, airports, schools, parks, or landmarks.
1. On a map, press the Menu key.
2. Click Local Search.
3. Type the point of interest information.
4. Press the Enter key.
View points of interest on a map
1. On the Home screen, click the Maps icon.
2. When viewing a list of points of interest, click View On Map.
To view a list of points of interest again, press the Menu key. Click View Businesses.
Track your movement
To perform this task, you must set a GPS receiver to use when you track your movement.
1. On a map, press the Menu key.
2. Click Start GPS Navigation.
To stop tracking your movement, press the Menu key. Click Stop GPS Navigation.
Related topics
Show or hide a layer on a map
You can set your BlackBerry® device to display routes and locations that you have viewed recently on a map, as well as routes and locations
that you have bookmarked.
1. On the Home screen or in a folder, click the Maps icon.
2. On a map, press the Menu key.
3. Click Layers.
4. Highlight a layer.
5. Press the Menu key.
6. Click Show or Hide.
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Navigation
User Guide
Set a home or work address
1. On a map, press the Menu key.
2. Click Layers.
3. If necessary, expand the Favorites folder and the Locations folder.
4. Highlight Home or Work.
5. Press the Menu key.
6. Click Edit.
7. Edit the address information.
8. Press the Menu key.
9. Click Lookup Address.
Navigation
Zoom in to a direction on a route
1. On a map, highlight a direction on a route.
2. Press the Menu key.
3. Click Zoom To Point.
Zoom in to or out from a map
1. On a map, press the Menu key.
2. Click Zoom.
3. Perform one of the following actions:
•
•
To zoom in, slide your finger up on the trackpad.
To zoom out, slide your finger down on the trackpad.
Pan a map
On a map, slide your finger in any direction on the trackpad.
Maps bookmarks
Add a bookmark for a location or route
1. On the Home screen, click the Maps icon.
2. On a map, press the Menu key.
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3. Click Add To Favorites.
4. Perform any of the following actions:
•
•
To rename the bookmark, in the Label field, type a new name.
To file the bookmark in a different location, change the Folder field.
5. Click OK.
Change a bookmark for a location or route
1. On the Home screen, click the Maps icon
2. On a map, press the Menu key.
3. Click Find Location.
4. Click Favorites.
5. Highlight a bookmark.
6. Press the Menu key.
7. Click Edit.
8. Change the bookmark.
9. Press the Menu key.
10. Click Save.
Delete a bookmark for a location or route
1. On the Home screen, click the Maps icon.
2. On a map, press the Menu key.
3. Click Find Location.
4. Click Favorites.
5. Highlight a bookmark.
6. Press the Menu key.
7. Click Delete.
Add a bookmark folder for locations or routes
1. On the Home screen, click the Maps icon.
2. On a map, press the Menu key.
3. Click Find Location.
4. Click Favorites.
5. Press the Menu key.
6. Click Add Subfolder.
File a bookmark for a location or route
1. On the Home screen, click the Maps icon.
2. On a map, press the Menu key.
3. Click Find Location.
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Map options
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4. Click Favorites.
5. Highlight a bookmark.
6. Press the Menu key.
7. Click Move.
8. Click a new location.
Map options
Set the GPS receiver that you use to track your movement
To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver.
1. On a map, press the Menu key.
2. Click Options.
3. Change the GPS Source field.
4. Press the Menu key.
5. Click Save.
Clear the map cache
1. On a map, press the Menu key.
2. Click Options.
3. Press the Menu key.
4. Click Clear Cache.
5. Click Delete.
View status information at the top of a map
You can view the battery power level, wireless coverage level indicators, the time, and satellite and Bluetooth® connection information at the
top of maps.
1. On a map, press the Menu key.
2. Click Options.
3. Change the Hide Title Bar field to No.
4. Press the Menu key.
5. Click Save.
To hide the status information again, change the Hide Title Bar field to Yes.
View north at the top of a map
By default, when you are tracking your movement, the direction that you are moving appears at the top of the map.
1. On a map, press the Menu key.
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2. Click North Up.
To view the direction that you are moving at the top of the map again, press the Menu key. Click Track Up.
Hide the tracking information at the bottom of a map
1. When tracking your movement on a map, press the Menu key.
2. Click Hide Dashboard.
To view the tracking information again, press the Menu key. Click Show Dashboard.
Keep backlighting on when you track your movement
By default, backlighting turns off automatically after a timeout to conserve battery power. You can change map options so that backlighting
remains on when you track your movement unless the battery power level drops below a specified percentage.
1. On a map, press the Menu key.
2. Click Options.
3. Change the Backlight Timeout When field.
4. Press the Menu key.
5. Click Save.
Related topics
Geotag pictures that you take
To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver
and set that GPS receiver to track your movement.
You can geotag (add the latitude and longitude coordinates for your current location) to pictures that you take so that you can view them on
a map.
Depending on your BlackBerry device, the camera or video camera feature might not be supported.
1. On the Home screen, click the Camera icon.
2. Press the Menu key.
3. Click Options.
4. Change the Geotagging field to Enabled.
5. Press the Menu key.
6. Click Save.
To stop geotagging pictures that you take, set the Geotagging field to Disabled.
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Map shortcuts
User Guide
View a geotagged picture on a map
When you highlight a geotagged picture that is saved on your BlackBerry® device, a globe indicator appears beside the file name in the lower-
left corner of the screen.
1. On the Home screen, click the Media icon.
2. Click Pictures.
3. Click a category.
4. Highlight a geotagged picture.
5. Press the Menu key.
6. Click View on Map.
Map shortcuts
•
•
•
•
•
•
To zoom in to a map, press I.
To zoom out from a map, press O.
To move to the next direction on a route, press N.
To move to the previous direction on a route, press P.
To view status information at the top of a map, press U. To hide status information at the top of a map, press U again.
Toviewtrackinginformationatthebottomofamapwhileyouaretrackingyourmovement, presstheSpacekey. Tohidetrackinginformation
at the bottom of a map, press the Space key again.
Maps troubleshooting
Diagonal lines appear on a map
Diagonal lines appear on a map when your BlackBerry® device loads a new map or when your device is not connected to the wireless network.
If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network.
Some features are not available on my device
The availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wireless
service plan.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from
using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit
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BlackBerry Messenger
User Guide
BlackBerry Messenger
Contacts
Add a contact
You must invite contacts to use BlackBerry® Messenger before they are added to your BlackBerry Messenger contact list.
1. In BlackBerry Messenger, on the Contact list screen, press the Menu key.
2. Click Add a Contact.
3. Type part or all of the contact name.
4. Click the contact.
5. If you have turned on invitation passwords and you want to set a password, type an invitation question and answer. Click OK. Otherwise,
click Cancel to continue.
6. If you want to add a custom message to your invitation, type a message.
7. Click OK.
Turn on invitation passwords
If you turn on invitation passwords, a question and password screen appears each time that you invite a contact. Contacts who answer your
question with the correct invitation password are added to your contact list.
1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key.
2. Click Options.
3. Change the Ask Password Question When Adding Contacts field to Yes.
4. Press the Menu key.
5. Click Save.
To turn off invitation passwords, change the Ask Password Question When Adding Contacts field to No.
Respond to an invitation
1. In BlackBerry® Messenger, in the request group, click an invitation.
2. Click one of the following menu items:
•
•
•
Accept
Decline
Remove
Note: If you click Remove, the contact who sent the invitation does not receive confirmation that your email address is a correct email address.
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Turn off invitation forwarding options
If you turn off invitation forwarding, contacts that you invite can only accept invitations from the original email address or PIN that you sent
the invitation to.
1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key.
2. Click Options.
3. Change the Allow Forwarding of Requests field to No.
4. Press the Menu key.
5. Click Save.
View a contact's information
1. In BlackBerry® Messenger, on the Contact list screen, highlight a contact.
2. Press the Menu key.
3. Click Contact Info.
Rename a contact
When you rename a contact, their custom display name stops appearing on the Contact list screen.
1. In BlackBerry® Messenger, on the Contact list screen, highlight a contact.
2. Press the Menu key.
3. Click Rename Contact.
4. Type a name.
5. Click OK.
To view the contact's custom display name again, click Set Original Name.
Delete a contact
1. In BlackBerry® Messenger, on the Contact list screen, highlight a contact.
2. Press the Menu key.
3. Click Delete Contact.
Groups
Add a group
1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key.
2. Click Add Group.
3. Type a name for the group.
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4. Click OK.
Move a contact to a different group
1. In BlackBerry® Messenger, on the Contact list screen, highlight a contact.
2. Press the Menu key.
3. Click Move Contact.
4. Click a group.
Rename a group
1. In BlackBerry® Messenger, on the Contact list screen, highlight a group.
2. Press the Menu key.
3. Click Edit Group.
4. Type a name for the group.
5. Click OK.
Delete a group
You must move your contacts out of a group before you can delete that group. There must be at least one group in your BlackBerry®
Messenger contact list; you cannot delete the last remaining group in your contact list.
1. In BlackBerry Messenger, highlight a group.
2. Press the Menu key.
3. Click Delete Group.
Conversations
Start a conversation
1. In BlackBerry® Messenger, on the Contact list screen, highlight a contact.
2. Press the Menu key.
3. Click Start Conversation.
4. Type a message.
5. Press the Enter key.
Open a conversation
Conversations appear in the conversation group and in the main message list.
In BlackBerry® Messenger, in the conversation group, click a contact.
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Add an emoticon
1. When composing a message, press the Symbol key twice.
2. Click an emoticon.
Send a file to a contact
1. During a BlackBerry® Messenger conversation, press the Menu key.
2. Click Send a File.
3. Navigate to a folder that contains pictures or audio files.
4. Click a file.
Send a voice note to a contact
You can record and send a new voice note to a contact. You cannot save voice notes or send saved voice notes.
1. In BlackBerry® Messenger, during a conversation, press the Menu key.
2. Click Send Voice Note.
3. Record a voice note.
4. Click Send.
Send a vCard contact attachment
You can send vCard® contact attachments of contacts in your BlackBerry® Messenger contact list or contacts in the main contact list on your
BlackBerry device.
1. In BlackBerry Messenger, during a conversation, press the Menu key.
2. Click Forward Contact.
3. Perform one of the following options:
•
•
If the contact that you want to forward is in your main contact list, click BlackBerry Contacts. Click a contact.
If the contact that you want to forward is in your BlackBerry Messenger contact list, click Messenger Contacts. Select one or more
BlackBerry Messenger contacts. Click OK.
Ping a contact
When you ping a contact, the contact's BlackBerry® device vibrates.
1. During a BlackBerry® Messenger conversation, press the Menu key.
2. Click Ping Contact.
Turn off ping vibration
1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key.
2. Click Options.
3. Change the Vibrate When Receiving a Ping field to No.
4. Press the Menu key.
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5. Click Save.
To turn on ping vibration again, change the Vibrate When Receiving a Ping field to Yes.
Prevent conversations from appearing in the main message list
1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key.
2. Click Options.
3. Change the Show Conversations in Message List field to No.
4. Press the Menu key.
5. Click Save.
To view conversations in the main message list again, change the Show Conversations in Message List field to Yes.
Start a conference
1. In BlackBerry® Messenger, during a conversation, press the Menu key.
2. Click Invite to Conference.
3. Select one or more BlackBerry Messenger contacts.
4. Click OK.
View conference participants
1. In BlackBerry® Messenger, during a conference, press the Menu key.
2. Click View Participants.
Copy a conversation
When you copy a conversation, you can paste it into other BlackBerry® device applications.
1. In BlackBerry® Messenger, during a conversation, press the Menu key.
2. Click Copy History.
Clear a conversation
1. In BlackBerry® Messenger, during a conversation, press the Menu key.
2. Click Clear History.
Send a broadcast message
Broadcast messages that you send appear in all your BlackBerry® Messenger conversations. To perform this task, you must have at least two
conversations in the conversation group.
1. In BlackBerry Messenger, in the conversation group, highlight a contact.
2. Press the Menu key.
3. Click Broadcast Message.
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4. Type a message.
5. Click OK.
Send your GPS location to a contact
To perform this task, you must set a GPS receiver to use.
1. In BlackBerry® Messenger, during a conversation, press the Menu key.
2. Click Send My Location.
End a conversation
1. In BlackBerry® Messenger, during a conversation, press the Menu key.
2. Click End Conversation.
Availability
Change your availability status
If you change your availability status to Unavailable, you receive BlackBerry® Messenger messages, but you are not notified.
1. In BlackBerry Messenger, on the Contact list screen, press the Menu key.
2. Click My Status.
3. Click a status.
4. If necessary, type a message that contacts can see when they view your contact information.
5. Click OK.
Change your display name
1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key.
2. Click Edit My Info.
3. Type a display name.
4. Click OK.
Show when you are on the phone
1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key.
2. Click Options.
3. Change the Allow On The Phone presence status field to Yes.
To stop showing when you are on the phone, change the Allow On The Phone presence status field to No.
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Show when you are listening to an audio file
1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key.
2. Click Options.
3. Change the Allow Now Playing presence status field to Yes.
To stop showing when you are listening to an audio file, change the Allow Now Playing presence status field to No.
Receive notification when a contact becomes available
1. In BlackBerry® Messenger, on the Contact list screen, highlight an unavailable contact.
2. Press the Menu key.
3. Click Set Alert.
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Applications
Switch applications
1. In any application, press the Menu key.
2. Click Switch Application.
3. Perform one of the following actions:
•
•
If the application that you want to switch to appears, highlight an application and press the Enter key.
If the application that you want to switch to does not appear, highlight Home Screen and press the Enter key.
Add an application
1. On a web page, highlight a link for an application.
2. Press the Menu key.
3. Click Download.
4. Click OK.
Related topics
View properties for an application
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click Applications.
4. Click an application.
Related topics
Delete a third-party application
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to delete some third-party
applications. For more information, contact your administrator.
1. On the Home screen or in a folder, highlight a third-party application.
2. Press the Menu key.
3. Click Delete.
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Receive a device password prompt before you add an application
To perform this task, you must have set a BlackBerry® device password.
1. On the Home screen, click the Options icon.
2. Click Password.
3. Change the Prompt on application install field to Yes.
4. Press the Menu key.
5. Click Save.
View the size of an application database
1. On the Home screen, click the Options icon.
2. Click Status.
3. Press the Menu key.
4. Click Database Sizes.
About updating the BlackBerry Device Software
You can update the BlackBerry® Device Software over the wireless network, or if you have installed the BlackBerry® Desktop Software on your
computer, you can update the BlackBerry Device Software using the application loader tool of the BlackBerry® Desktop Manager. For more
information about updating software using the BlackBerry Desktop Manager, see the BlackBerry Desktop Software Online Help.
When a BlackBerry Device Software update is available for you to download over the wireless network, a Wireless Upgrade icon appears on the
Home screen of your BlackBerry® device. The available update might be a complete software update or a partial software update only. If the
available update is a complete software update, your BlackBerry device data is backed up on your device and restored during the installation
process.
The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of device data, and
the number of applications on your device. You can use your device when you download the software, but you cannot use your device or make
emergency calls when you install the software.
For more information, contact your wireless service provider or administrator.
Prerequisites: Updating the BlackBerry Device Software over the wireless
network
•
Your BlackBerry® device must be connected to the wireless network.
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•
If you have installed the BlackBerry® Desktop Software on your computer, your device must not be connected to your computer.
Update the BlackBerry Device Software
You can use your BlackBerry® device when you download BlackBerry® Device Software but not when you install the software.
If content protection is turned on, you might need to type your password at various times during the installation process.
1. On the Home screen, click the Wireless Upgrade icon.
2. Complete the instructions on the screen.
Note: During the installation process, your device might reset multiple times.
Return to the previous version of the BlackBerry Device Software
You can only return to the previous version of the BlackBerry® Device Software within 30 days of updating the software.
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click Wireless Upgrade.
4. Click Previous upgrade succeeded.
5. Click Downgrade.
Delete the previous version of the BlackBerry Device Software
If you update your BlackBerry® Device Software, your BlackBerry device deletes the previous version of the software after 30 days. To increase
the amount of application memory on your device, you can remove the previous version manually.
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click Wireless Upgrade.
4. Click Previous upgrade succeeded.
5. Press the Menu key.
6. Click Delete Downgrade Data.
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Application troubleshooting
I cannot add applications
Try performing the following actions:
•
•
Verify that your BlackBerry® device is connected to the wireless network.
Verify that your device has enough memory to add the application.
My device does not have enough available memory to update the BlackBerry Device
Software
Delete display languages or third-party applications that you do not use.
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Wireless network coverage
Find information about wireless coverage indicators
Your BlackBerry® device uses various indicators to indicate the current wireless coverage level. For more information about wireless coverage
indicators, see the printed documentation that came with your device.
Turn off a wireless connection
You should turn off wireless connections in certain places, such as on an airplane or in a hospital. For more information, see the safety and
product information booklet for your BlackBerry® device.
1. On the Home screen or in the application list, click Manage Connections.
2. Perform one of the following actions:
•
•
To turn off a wireless connection, clear the check box beside the connection type.
To turn off all wireless connections, click Turn All Connections Off.
To turn on a wireless connection again, select the check box beside the connection type or click Restore Connections.
Network connection indicators
Mobile network
Green:
Your BlackBerry® device is connected to the wireless network.
White:
Your connection to the wireless network is turned on, but your device is not connected to the network or you are in a wireless coverage
area in which you can only call emergency numbers.
Red:
Your connection to the wireless network is turned off.
Wi-Fi network
Green:
Your device is accessing BlackBerry services (for example, email service) over a Wi-Fi® connection.
White:
Your connection to the Wi-Fi network is turned on, but your device does not have access to BlackBerry services over a Wi-Fi connection.
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Red:
Your connection to the Wi-Fi network is turned off.
Bluetooth
Green:
Your device is connected to another Bluetooth® enabled device.
White:
Bluetooth technology is turned on, but your device is not connected to another Bluetooth enabled device.
Red:
Bluetooth technology is turned off.
Turn on wireless coverage notification
1. On the Home screen, click the Options icon.
2. Click Screen/Keyboard.
3. Set the LED Coverage Indicator field to On.
4. Press the Menu key.
5. Click Save.
When your BlackBerry® device is connected to the wireless network, the LED light flashes green.
To turn off wireless coverage notification again, set the LED Coverage Indicator field to Off.
About the preferred wireless network list
Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are
traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless
networks.
Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network
list. When you travel, your device scans for the wireless networks on this list first. If no wireless network on the list is available, your device is
designed to connect to another available wireless network automatically.
Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service provider.
Add a wireless network to the preferred wireless network list
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS network.
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Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Options icon.
2. Click Mobile Network.
3. Press the Menu key.
4. Click My Preferred Network List.
5. Press the Menu key.
6. Click Add Network.
7. Perform one of the following actions:
•
•
To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select Network.
To scan for a wireless network that is already known to your device, click Select From Known Networks. Click a wireless network.
Click Select Network.
•
To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC.
8. Press the Menu key.
9. Click Save.
Change the order of preferred wireless networks
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS network.
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen or in the Settings folder, click the Options icon.
2. Click Mobile Network.
3. Press the Menu key.
4. Click My Preferred Network List.
5. Highlight a wireless network.
6. Press the Menu key.
7. Click Move.
8. Click the new location.
9. Press the Menu key.
10. Click Save.
Delete a wireless network from the preferred wireless network list
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS network.
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Options icon.
2. Click Mobile Network.
3. Press the Menu key.
4. Click My Preferred Network List.
5. Highlight a wireless network.
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6. Press the Menu key.
7. Click Delete.
8. Press the Menu key.
9. Click Save.
Turn off data service
Depending on your wireless service plan, you might be able to turn off data service (email, PIN and MMS messages, and browser service) on
your BlackBerry® device so that only phone and SMS text messaging services are available. For more information, contact your wireless service
provider.
1. On the Home screen, click the Options icon.
2. Click Mobile Network.
3. Perform one of the following actions:
•
•
To turn off data service, change the Data Services field to Off.
To turn off data service when roaming, change the Data Services field to Off When Roaming.
4. Press the Menu key.
5. Click Save.
About roaming
In most cases, your BlackBerry® device automatically connects to an appropriate wireless network when you travel outside your wireless service
provider's wireless coverage area. If your device requires a SIM card, your wireless service provider might have to set up your SIM card for
roaming services before you can use a different wireless network.
An indicator appears on your device to let you know that you are roaming outside of your wireless service provider's wireless coverage area.
You might also have to provide login information before you can access the wireless network. For more information about roaming, contact
your wireless service provider.
Switch wireless networks manually
To perform this task, your wireless service plan must include this service and your BlackBerry® device must be connected to a GSM® or UMTS
network.
Your device is designed to switch to an appropriate wireless network automatically when you travel.
1. On the Home screen, click the Options icon.
2. Click Mobile Network.
3. Change the Network Selection Mode field to Manual.
4. Click Scan for Available Networks.
5. Click a wireless network.
6. Click Select Network.
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7. Press the Menu key.
8. Click Save.
To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to Automatic.
Verify the status of network connections and services
1. On the Home screen, click the Manage Connections icon.
2. Click Services Status.
Wi-Fi connection settings
About connecting to a Wi-Fi network
If you are in a Wi-Fi® coverage area and if your wireless service plan supports it, you might be able to access services (for example, email service)
over a Wi-Fi network. For more information, contact your wireless service provider.
You can connect to a Wi-Fi network without saving the connection information, or you can save the connection information in a Wi-Fi profile.
To view your Wi-Fi profiles, on the Home screen, click the Options icon. Click Wi-Fi.
Connect to a Wi-Fi network
By default, new Wi-Fi® profiles appear at the bottom of your Wi-Fi profile list.
IfyourdeviceisassociatedwithanemailaccountthatusesaBlackBerry®EnterpriseServer, yourorganizationmightpreventyoufromconnecting
to a Wi-Fi network.
1. On the Home screen or in the Setup folder, click Set Up Wi-Fi.
2. Perform one of the following actions:
•
•
•
Click Scan for Networks. Click a network.
Click Manually Add Network. Type the network name. Click Add.
If you are using a network access point enabled with Wi-Fi Protected Setup™, click Push Button Setup.
3. Complete the instructions on the screen.
4. On the Wi-Fi Setup Complete screen, perform any of the following actions:
•
To change the order of Wi-Fi profiles, click Prioritize Wi-Fi Profiles. To return to the Wi-Fi Setup Complete screen, press the Escape
key.
•
To specify registration information, click Wi-Fi Hotspot Login. To return to the Wi-Fi Setup Complete screen, press the Escape key.
5. Click Finish.
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About Wi-Fi profiles
A Wi-Fi® profile contains the information that you require to connect to a Wi-Fi network. You can have more than one Wi-Fi profile on your
BlackBerry® device. For example, you can have one Wi-Fi profile that you use to connect to a Wi-Fi network at home and another Wi-Fi profile
that you use to connect to your organization's Wi-Fi network. You can also have Wi-Fi profiles that you use to connect to Wi-Fi networks in
public places such as community centers or libraries.
Your device tries to connect to Wi-Fi networks based on the order in which they appear in your Wi-Fi profile list.
Wi-Fi profile security options
Security Type:
Set the security type that the Wi-Fi® network supports.
Select WEP key:
Set the type of WEP key for the Wi-Fi network.
WEP key:
Type the WEP key for the Wi-Fi network in hexadecimal format.
Pre-Shared Key:
Type the WPA™ Personal pass phrase for the Wi-Fi network.
User name:
If necessary, type the user name that you use to connect to the Wi-Fi network.
User password:
If necessary, type the user password that you use to connect to the Wi-Fi network.
CA certificate:
Set the root certificate that your BlackBerry® device should use to verify that it is connecting to the correct Wi-Fi network.
Client certificate:
Set the authentication certificate that your device should use to connect to the Wi-Fi network.
Inner link security:
If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication method.
Use hard token:
Set whether you use a hardware token to connect to the Wi-Fi network.
Token serial number:
If you use a software token to connect to the Wi-Fi network, set the token serial number.
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Server subject for certificate validation:
If necessary, type the server subject name your device should use to verify that it is connecting to the correct Wi-Fi network.
Server SAN for certificate validation:
If necessary, type the server SAN your device should use to verify that it is connecting to the correct Wi-Fi network.
IMSI:
If your SIM card has more than one IMSI, set the IMSI that you use to connect to the Wi-Fi network.
Change the order of Wi-Fi profiles
1. On the Home screen or in the Settings folder, click the Options icon.
2. Click Wi-Fi Connections.
3. Highlight a Wi-Fi® profile.
4. Press the Menu key.
5. Click Move.
6. Click the new location.
Switch Wi-Fi networks manually
By default, your BlackBerry® device switches to an appropriate Wi-Fi® network automatically when you move between Wi-Fi coverage areas.
1. On the Home screen, click the Options icon.
2. Click Wi-Fi Connections.
3. Set the Wi-Fi Selection Mode field to Manual.
4. Click a Wi-Fi profile.
5. Press the Menu key.
6. Click Save.
To connect to the first available Wi-Fi network in your Wi-Fi profile list automatically, set the Wi-Fi Selection Mode field to Automatic.
Prevent your device from connecting to a Wi-Fi network
1. On the Home screen, click the Options icon.
2. Click Wi-Fi Connections.
3. Highlight a Wi-Fi® profile.
4. Press the Menu key.
5. Click Disable.
To allow your BlackBerry® device to connect to the Wi-Fi network again, press the Menu key. Click Enable.
Delete a Wi-Fi profile
1. On the Home screen, click the Options icon.
2. Click Wi-Fi Connections.
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3. Highlight a Wi-Fi® profile.
4. Press the Menu key.
5. Click Delete.
Install a root certificate on your computer
Depending on the Wi-Fi® network that you want to connect to, you might need to install the root certificate for the certificate authority server
that created the certificate for the authentication server. For more information, contact your administrator.
1. Download the root certificate from the certificate authority server to your computer.
2. On your computer, right-click the root certificate. Click Install certificate.
3. Click Next.
4. Click Place all certificates in the following store.
5. Click Browse.
6. Click Trusted Root Certification Authorities.
7. Click OK.
8. Click Finish.
9. In the Security Warning dialog box, click Yes.
If the root certificate contains multiple certificates, all the certificates are installed on your computer.
To install the root certificate on your BlackBerry® device, use the certificate synchronization tool of the BlackBerry® Desktop Manager to
synchronize the root certificate between your device and your computer.
Advanced Wi-Fi connection settings
Change a Wi-Fi profile
1. On the Home screen, click the Options icon.
2. Click Wi-Fi Connections.
3. Highlight a Wi-Fi® profile.
4. Press the Menu key.
5. Click Edit.
6. Change the Wi-Fi profile options.
7. Press the Menu key.
8. Click Save.
Wi-Fi profile connection options
Name:
Type a name for the Wi-Fi® profile.
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SSID:
Type the Wi-Fi network name.
Band type:
Set the Wi-Fi network type. If you do not know the network type, do not change this field.
Prompt before connection:
Set whether a prompt appears before your BlackBerry® device connects to the Wi-Fi network.
Allow inter-access point handover:
Set whether your device remains connected to the Wi-Fi network when you move between wireless access points.
VPN:
If necessary, set a VPN profile to use with the Wi-Fi profile.
Wi-Fi profile security options
Security Type:
Set the security type that the Wi-Fi® network supports.
Select WEP key:
Set the type of WEP key for the Wi-Fi network.
WEP key:
Type the WEP key for the Wi-Fi network in hexadecimal format.
Pre-Shared Key:
Type the WPA™ Personal pass phrase for the Wi-Fi network.
User name:
If necessary, type the user name that you use to connect to the Wi-Fi network.
User password:
If necessary, type the user password that you use to connect to the Wi-Fi network.
CA certificate:
Set the root certificate that your BlackBerry® device should use to verify that it is connecting to the correct Wi-Fi network.
Client certificate:
Set the authentication certificate that your device should use to connect to the Wi-Fi network.
Inner link security:
If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication method.
Use hard token:
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Set whether you use a hardware token to connect to the Wi-Fi network.
Token serial number:
If you use a software token to connect to the Wi-Fi network, set the token serial number.
Server subject for certificate validation:
If necessary, type the server subject name your device should use to verify that it is connecting to the correct Wi-Fi network.
Server SAN for certificate validation:
If necessary, type the server SAN your device should use to verify that it is connecting to the correct Wi-Fi network.
IMSI:
If your SIM card has more than one IMSI, set the IMSI that you use to connect to the Wi-Fi network.
Wi-Fi profile IP and DNS options
Automatically obtain IP address and DNS:
Set whether your BlackBerry® device receives a routable IP address, a subnet mask, DNS settings, and a gateway address from the Wi-
Fi® network.
IP Address:
Type the IP address for your device.
Subnet mask:
Type the subnet mask for the wireless access point to which your device should connect.
Primary DNS:
Type the primary DNS to which your device should connect.
Secondary DNS:
Type the secondary DNS to which your device should connect.
Default gateway address:
Type the default gateway IP address to which your device should connect.
Domain suffix:
Type the domain that your device uses to resolve host names into IP addresses.
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UMA connection settings
About connecting to a Wi-Fi network for UMA
Depending on your wireless service provider, you might be able to make calls, send and receive email, PIN, SMS text, and MMS messages, and
visit web pages using UMA. Your device must be connected to a Wi-Fi® network to use UMA. For more information, contact your wireless
service provider.
You can connect to a Wi-Fi network without saving the connection information, or you can save the connection information in a Wi-Fi profile.
Change your preferred network type
1. On the Home screen, click the Options icon.
2. Click Network.
3. Change the Connection Preference field.
4. Press the Menu key.
5. Click Save.
Wireless network coverage troubleshooting
I cannot connect to a wireless network
Depending on your wireless network, some features might not be supported.
Try performing the following actions:
•
•
Verify that your SIM card is inserted in your BlackBerry® device correctly.
If you are trying to connect to a GSM network, verify that your BlackBerry® device is in global roaming mode and that your SIM card
is inserted in your device correctly.
•
•
Verify that you have turned on the connection to the wireless network.
Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device
remains connected to that wireless network until you select your wireless service provider's network again.
If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that supports the
connection speed.
•
•
If your wireless service provider supports UMA, verify that your connection preference is not set to Wi-Fi Only.
Related topics
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Wireless network coverage troubleshooting
User Guide
I cannot connect to a Wi-Fi network
Try performing the following actions:
•
•
•
Verify that you have turned on the connection to the Wi-Fi® network.
Verify that you are in a Wi-Fi coverage area.
If the Wi-Fi network does not appear in the Wi-Fi setup application and you know the network name, connect to the Wi-Fi network
manually.
•
Verify that the connection options in the Wi-Fi setup application are correct. If you have already verified these options, verify that the
advanced connection options for the Wi-Fi network are correct.
•
•
If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your device to scan for available Wi-Fi networks.
If your device is associated with an email account that uses a BlackBerry® Enterprise Server your organization might prevent the
Hotspot Browser from appearing, or might restrict you from using the Hotspot browser to browse web pages.
If you are using the Push Button Setup method for Wi-Fi, verify that the network access point is enabled with Wi-Fi Protected
Setup™, and that it has been set to send its profile. Verify that another device is not also attempting to connect at the same time, and
that not more than one network access point within range is in this mode.
•
•
•
If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you have installed the root
certificate for the certificate authority server that created the certificate for the authentication server.
If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your BlackBerry® device.
I cannot synchronize a certificate
Verify that the certificate synchronization tool of the BlackBerry® Desktop Manager is installed on your computer. If the certificate
synchronization tool is not installed on your computer, re-install the BlackBerry® Desktop Software. For more information about installing the
BlackBerry Desktop Software, see the printed documentation that came with your BlackBerry device.
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Power, battery, and memory
User Guide
Power, battery, and memory
Turn off your device
Depending on your theme, the location or name for Turn Power Off might differ from the location or name in this procedure. For more information
about application locations and names, see the printed documentation that came with your BlackBerry® device.
•
•
If you have not set your device to turn on and turn off automatically at specific times, hold the Power key.
If you have set your device to turn on and turn off automatically at specific times, on the Home screen, click Turn Power Off. If you want
the device to stay turned off until you press the Power key, click Full Power Off. If you want the device to turn on again at the specified
time or for alarm or calendar reminders, click Turn Off.
Set your device to turn on and turn off automatically
1. On the Home screen, click the Options icon.
2. Click Auto On/Off.
3. Set the Weekday field to Enabled.
4. Specify the times when the BlackBerry® device should turn on and off on weekdays.
5. Set the Weekend field to Enabled.
6. Specify the times when the device should turn on and off on weekends.
7. Press the Menu key.
8. Click Save.
Reset the device
Remove and reinsert the battery.
Check the battery power level
1. On the Home screen, click the Options icon.
2. Click Status.
Extend battery life
Try performing the following actions:
•
Set your BlackBerry® device to turn on and turn off automatically.
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Format the device memory or a media card
User Guide
•
•
Charge your device regularly.
Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the
device.
•
•
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Set backlighting to remain on for a shorter period of time and lower its brightness.
Turn off the connection to a wireless network when you are not in a wireless coverage area.
Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a
shorter ring tone.
•
•
•
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Delete the original message when you send a reply.
Send a message to multiple contacts using Add To, Add Cc, or Add Bcc.
Close third-party applications from the application menu when you are finished with them.
Change your browser options for animated graphics so that they repeat less often on web pages.
Related topics
Format the device memory or a media card
If you format the BlackBerry® device memory or a media card, all the files in the device memory or on the media card are deleted.
1. On the Home screen, click the Options icon.
2. Click Memory.
3. Press the Menu key.
4. Click Format.
5. Complete the instructions on the screen.
View the amount of available memory
1. On the Home screen, click the Options icon.
2. To view the amount of memory available for application data or for storing files in the BlackBerry® device memory or on a media card, click
Memory.
Best practice: Optimizing your device performance
Try to maintain at least 400 KB of application memory on your BlackBerry® device. To increase the amount of application memory, try deleting
items that you do not need from your device. Consider the following guidelines:
•
•
•
Delete old email and MMS messages, especially messages with attachments.
Delete contacts that are already in your organization's address book.
Delete applications and languages that you do not use.
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•
•
If you recently updated the BlackBerry® Device Software over the wireless network, delete the previous version of the BlackBerry Device
Software.
Clear the browser cache.
To use less memory, try changing options for email messages, calendar entries, and media files. Consider the following guidelines:
•
•
•
•
•
Reduce the amount of time that your device stores email messages and calendar entries.
Stop forwarding email messages to your device when your device is connected to your computer.
Receive only the first section of long email messages.
If you changed the picture quality for pictures that you take, change the picture quality setting to Normal.
Reduce the picture quality in the browser.
Related topics
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SIM card
User Guide
SIM card
About the SIM card phone book
If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts
that you have added to your SIM card. The SIM card phone book is different from the contact list on your BlackBerry® device. If you switch SIM
cards, the contacts in the SIM card phone book change.
You can add ADN entries to your SIM card phone book. You can also search for ADN entries or SDN entries. ADN entries appear in plain text
and SDN entries appear in bold.
Add a contact to your SIM card
1. In the contact list, press the Menu key.
2. Click SIM Phone Book.
3. Press the Menu key.
4. Click New.
5. Type the contact information.
6. Press the Menu key.
7. Click Save.
Copy contacts from your SIM card to your contact list
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. In the contact list, press the Menu key.
2. Click SIM Phone Book.
3. Press the Menu key.
4. Click Copy All To Contacts.
Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your
contact list, your BlackBerry device does not copy the SIM card contact.
Copy a contact from your contact list to your SIM card
1. In the contact list, click a contact.
2. Highlight a phone number.
3. Press the Menu key.
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Change a SIM card contact
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4. Click Copy to SIM Phone Book.
5. Press the Menu key.
6. Click Save.
Change a SIM card contact
1. In the contact list, press the Menu key.
2. Click SIM Phone Book.
3. Highlight a contact.
4. Press the Menu key.
5. Click Edit.
6. Change the contact information.
7. Press the Menu key.
8. Click Save.
Delete a SIM card contact
1. In the contact list, press the Menu key.
2. Click SIM Phone Book.
3. Highlight a contact.
4. Press the Menu key.
5. Click Delete.
Store SMS text messages on your SIM card
Depending on your wireless service provider and wireless network, this feature might not be supported. If you set your SIM card to store SMS
text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports them to a message list.
1. On the Home screen, click the Options icon.
2. Click SMS.
3. Set the Leave Messages On SIM Card field to Yes.
4. Press the Menu key.
5. Click Save.
To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. If you set this field to No, SMS text
messages on your SIM card are deleted after the device imports them to a message list.
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About SIM card security
User Guide
About SIM card security
You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® device. If you lock your SIM card with a PIN
code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the PIN code.
Protect your SIM card with a PIN code
To obtain your SIM card PIN code, contact your wireless service provider.
Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function.
1. On the Home screen or in the Settings folder, click the Options icon.
2. Click Advanced Options.
3. Click SIM Card.
4. Press the Menu key.
5. Click Enable Security.
6. Type your SIM card PIN code.
7. Press the Enter key.
Change the SIM card PIN code
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click SIM Card.
4. Press the Menu key.
5. Click Change PIN2 Code.
Change the display name for a phone number
If your SIM card supports more than one phone number, you can personalize the display name for your phone numbers.
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click SIM Card.
4. Highlight a phone number.
5. Press the Menu key.
6. Click Edit SIM Phone Number.
7. Type a display name for the phone number.
8. Press the Enter key.
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Security
User Guide
Security
Security basics
About the device password
If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try
to type your password again, the characters that you type appear on the screen.
If you exceed the number of allowed password attempts, your device deletes all your device data for security reasons.
Set a device password
1. On the Home screen, click the Options icon.
2. Click Password.
3. Set the Password field to Enabled.
4. Click Set Password.
5. Type a password.
6. Press the Menu key.
7. Click Save.
To turn off the BlackBerry® device password, set the Password field to Disabled.
Change the device password
1. On the Home screen, click the Options icon.
2. Click Password.
3. Click Change Password.
Lock the device
To perform this task, you must have set a BlackBerry® device password.
On the Home screen or in the application list, click Lock.
To unlock your device, on the Lock screen, click the trackball. To unlock your device, on the Lock screen, slide your finger on the trackpad. Click
Unlock. Type your device password. Press the Enter key.
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Password keeper
User Guide
Lock the keyboard
If you do not set a BlackBerry® device password, you can lock your keyboard to avoid making calls and pressing keys accidentally.
On the Home screen, click the Keyboard Lock icon.
To unlock the keyboard, press the asterisk (*) key and the Send key.
Set a limit for device password attempts
1. On the Home screen, click the Options icon.
2. Click Password.
3. Set the Number of Password Attempts field.
4. Press the Menu key.
5. Click Save.
Password keeper
About the password keeper
Use the password keeper to store all your passwords in one place. The password keeper is designed to protect your passwords with a password
keeper password. When you type this password, the password keeper decrypts your passwords.
You can also use the password keeper to generate random passwords that contain numbers, letters, and symbols.
Add a password to the password keeper
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
2. Press the Menu key.
3. Click New.
4. Type the password information.
5. Press the Menu key.
6. Click Save.
Generate a random password
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
2. Press the Menu key.
3. Click New.
4. Press the Menu key.
5. Click Random Password.
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6. Type the password information.
7. Press the Menu key.
8. Click Save.
Set criteria for randomly generated passwords
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
2. Press the Menu key.
3. Click Options.
4. Set the random password fields.
5. Press the Menu key.
6. Click Save.
View a password in the password keeper
In the password keeper, click a password.
Change a password in the password keeper
1. On the Home screen or in the Applications folder, click
2. Highlight a password.
3. Press the Menu key.
4. Click Open.
5. Change the password information.
6. Press the Menu key.
7. Click Save.
Hide passwords in the password keeper
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
2. Press the Menu key.
3. Click Options.
4. Set the Show Password field to No.
5. Press the Menu key.
6. Click Save.
To show passwords in the password keeper again, set the Show Password field to Yes.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. On the Home screen, click an application icon.
2. In an application, press the Menu key.
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3. Click Options.
4. If necessary, click General Options.
5. Change the Confirm Delete field to No.
6. Press the Menu key.
7. Click Save.
Delete a password from the password keeper
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
2. Highlight a password.
3. Press the Menu key.
4. Click Delete.
Change the password keeper password
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
2. Press the Menu key.
3. Click Change Password.
Copy a password
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
2. Highlight a password.
3. Press the Menu key.
4. Click Copy Username or Copy Password.
To clear the clipboard, press the Menu key. Click Clear Clipboard.
Note: Passwords are not encrypted when they are on the clipboard.
Prevent password copying
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
2. Press the Menu key.
3. Click Options.
4. Set the Allow Clipboard Copy field to No.
5. Press the Menu key.
6. Click Save.
Set a limit for password attempts in the password keeper
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
2. Press the Menu key.
3. Click Options.
4. Set the Password Attempts field.
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Encryption
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5. Press the Menu key.
6. Click Save.
Encryption
About file encryption
File encryption is designed to protect the data that you store in the BlackBerry® device memory and on a media card that can be inserted in
your device. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, a
device password, or both.
If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the media
card is inserted in your device. If you encrypt the files using a device password, you can access the files on your media card in any device that
you insert your media card into, as long as you know the password for the device.
Encrypt the files in the device memory and on a media card
1. On the Home screen, click the Options icon.
2. Click Memory.
3. Perform one of the following actions:
•
•
•
To encrypt files using an encryption key that your device generates, change the Encryption Mode field to Device.
To encrypt files using a device password, change the Encryption Mode field to Security Password.
To encrypt files using an encryption key and a device password, change the Encryption Mode field to Security Password &
Device.
4. Change the Encrypt Media Files field to Yes.
5. Press the Menu key.
6. Click Save.
To stop encrypting the files in the device memory and on a media card, change the Encryption Mode field to None.
Related topics
About content protection
Content protection is designed to encrypt your BlackBerry® device data. When content protection is turned on, your device uses a private key
to encrypt data as it is stored on the device, including data that your device receives when it is locked. Your device decrypts data as you access
it.
You can set content protection to include or exclude your contacts. If you turn on content protection for contacts and you receive a call when
the device is locked, the caller name does not appear on the screen.
When you lock your device, an open lock indicator appears in the device status section of the screen to indicate that your device is deleting a
copy of the private key from the temporary device memory. A lock indicator appears when the device has deleted the key.
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Protect your device data
To perform this task, you must have set a BlackBerry® device password.
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click General Settings.
4. Change the Content Protection field to Enabled.
5. Press the Menu key.
6. Click Save.
Set content protection strength
You can set the strength of the encryption that your BlackBerry® device uses to protect data that you receive when your device is locked.
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click General Settings.
4. Set the Strength field.
5. Press the Menu key.
6. Click Save.
About encryption keys
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server or BlackBerry® Desktop Redirector,
your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop
Redirector and your device.
You should generate a new encryption key every 2 weeks.
Generate an encryption key
You can perform this task if your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server that supports
thisfeature. Formoreinformation, contactyouradministrator. IfyourdeviceisassociatedwithanemailaccountthatusesaBlackBerryEnterprise
Server that does not support this feature, you can generate an encryption key using the email settings tool of the BlackBerry® Desktop
Manager. For more information, see the BlackBerry Desktop Software Online Help.
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click General Settings.
4. Click a service.
5. Click Regenerate Encryption Key.
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Memory cleaning
User Guide
About content compression
Content compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When content
compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should
keep content compression turned on.
If content compression and content protection are turned on, your device compresses device data before encrypting it.
Memory cleaning
About memory cleaning
Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry® device. Examples of sensitive data
include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and
data from certificate and key searches.
When memory cleaning is turned on, the memory cleaning application is designed to delete sensitive data automatically in the following
situations:
•
•
•
•
•
when you insert your device in a holster
when you do not use your device for a specified period of time
when you synchronize with your computer
when you change the time or the time zone for your device
when you lock your device
Turn on memory cleaning
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Memory Cleaning.
4. Change the Status field to Enabled.
5. Press the Menu key.
6. Click Save.
Change when your device deletes sensitive data from the temporary device memory
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Memory Cleaning.
4. Perform any of the following actions:
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•
•
•
To prevent your BlackBerry® device from deleting sensitive data when you insert your device in a holster, change the Clean When
Holstered field to No.
To prevent your device from deleting sensitive data when your device remains idle for a specified period of time, change the Clean
When Idle field to No.
To change how long your device waits after you stop using it before it deletes sensitive data, change the Idle Timeout field.
5. Press the Menu key.
6. Click Save.
Delete sensitive application data from the temporary device memory
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Memory Cleaning.
4. In the Registered Cleaners section, click an application.
5. Perform one of the following actions:
•
•
To delete sensitive data for the highlighted application, click Clean <Application>. Click OK.
To delete sensitive data for all applications, click Clean Now.
View the icon for the memory cleaning application on the Home screen
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Memory Cleaning.
4. Change the Show Icon on Home Screen field to Yes.
5. Press the Menu key.
6. Click Save.
Certificates
Certificate basics
Download a certificate from an LDAP certificate server
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Certificates.
4. Press the Menu key.
5. Click Fetch Certificates.
6. Specify the search criteria.
7. Press the Menu key.
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8. Click Search.
9. Click a certificate.
10. Click Add Certificate to Key Store.
View properties for a certificate
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Certificates.
4. Click a certificate.
Certificate properties
Revocation Status:
This field displays the revocation status of the certificate at a specified date and time.
Trust Status:
This field displays the trust status of the certificate chain. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly
trusted (the root certificate in the certificate chain is trusted on your BlackBerry® device), or not trusted (the certificate is not explicitly
trusted and the root certificate in the certificate chain is not trusted or does not exist on your device).
Expiration Date:
This field displays the date that the certificate issuer specified as the expiration date of the certificate.
Certificate Type:
This field displays the certificate format. Your device supports X.509 and WTLS certificate formats.
Public Key Type:
This field displays the standard to which the public key complies. Your device supports RSA®, DSA, Diffie-Hellman, and ECC keys.
Subject:
This field displays information about the certificate subject.
Issuer:
This field displays information about the certificate issuer.
Serial Number:
This field displays the certificate serial number in hexadecimal format.
Key Usage:
This field displays approved uses of the public key.
Subject Alt Name:
This field displays an alternate email address for the certificate subject, if an alternate email address is available.
SHA1 Thumbprint:
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This field displays the SHA-1 digital thumbprint of the certificate.
MD5 Thumbprint:
This field displays the MD5 digital thumbprint of the certificate.
View one type of certificate in the certificate list
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Certificates.
4. Press the Menu key.
5. Click one of the following menu items:
•
•
•
•
Show My Certs
Show Others Certs
Show CA Certs
Show Root Certs
To view all the certificates on your BlackBerry® device, press the Menu key. Click Show All Certs.
Send a certificate
When you send a certificate, your BlackBerry® device sends the public key, but does not send the corresponding private key.
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Certificates.
4. Highlight a certificate.
5. Press the Menu key.
6. Click Send via Email or Send via PIN.
Delete a certificate
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Certificates.
4. Highlight a certificate.
5. Press the Menu key.
6. Click Delete.
View the certificate chain for a certificate
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Certificates.
4. Highlight a certificate.
5. Press the Menu key.
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6. Click Show Chain.
Certificate status
Certificate status indicators
:
The certificate has a corresponding private key that is stored on your BlackBerry® device or a smart card.
:
The certificate chain is trusted and valid, and the revocation status of the certificate chain is good.
:
The revocation status of the certificate chain is unknown, or a public key for a certificate in the certificate chain is weak.
:
The certificate is untrusted or revoked, or a certificate in the certificate chain is untrusted, revoked, expired, not valid, or cannot be verified.
Check the revocation status of a certificate or certificate chain
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Certificates.
4. Highlight a certificate.
5. Press the Menu key.
6. Click Fetch Status or Fetch Chain Status.
Change the trust status of a certificate
1. In the device options, click Security Options.
2. Click Certificates.
3. Highlight a certificate.
4. Press the Menu key.
5. Click Trust or Distrust.
6. If necessary, perform one of the following actions:
•
•
To trust the highlighted certificate, click Selected Certificate.
To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain.
Revoke a certificate
If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation
status on the certificate authority or CRL servers.
1. On the Home screen, click the Options icon.
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2. Click Security Options.
3. Click Certificates.
4. Highlight a certificate.
5. Press the Menu key.
6. Click Revoke.
7. Click Yes.
8. Change the Reason field.
9. Click OK.
To cancel a certificate hold, highlight the certificate. Press the Menu key. Click Cancel Hold.
Certificate revocation reasons
Unknown:
The revocation reason does not match any of the predefined reasons.
Key Compromise:
A person who is not the key subject might have discovered the private key value.
CA Compromise:
Someone might have revealed the private key of the certificate issuer.
Change in Affiliation:
The certificate subject no longer works for the organization.
Superseded:
A new certificate is replacing an existing certificate.
Cessation of Operation:
The certificate subject no longer requires the certificate.
Certificate Hold:
You want to revoke the certificate temporarily.
Certificate options
Change the display name for a certificate
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Certificates.
4. Highlight a certificate.
5. Press the Menu key.
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6. Click Change Label.
7. Type a display name for the certificate.
8. Click OK.
Add an email address to a certificate
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Certificates.
4. Highlight a certificate.
5. Press the Menu key.
6. Click Associate Addresses.
7. Press the Menu key.
8. Click Add Address.
9. Perform one of the following actions:
•
•
Click a contact.
Click Use Once. Type an email address.
10. Press the Menu key.
11. Click Save.
Turn off the display name prompt that appears when you add a certificate to the key store
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Certificates.
4. Press the Menu key.
5. Click Fetch Certificates.
6. Press the Menu key.
7. Click Options.
8. Change the Prompt for Label field to No.
9. Press the Menu key.
10. Click Save.
When you add a certificate, your BlackBerry® device uses the certificate subject as the name for the certificate.
Turn off the fetch status prompt that appears when you add a certificate to the key store
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Certificates.
4. Press the Menu key.
5. Click Fetch Certificates.
6. Press the Menu key.
7. Click Options.
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8. Perform one of the following actions:
•
•
To download the revocation status of a certificate when you add it to the key store, change the Fetch Status field to Yes.
To add a certificate to the key store without downloading the revocation status, change the Fetch Status field to No.
9. Press the Menu key.
10. Click Save.
Certificate shortcuts
•
•
•
•
•
•
•
•
•
•
To view the certificate issuer, press the Space key.
To view the properties of a certificate, press the Enter key.
To view the security level of a certificate, press the Alt key and L.
To view the serial number of a certificate, press the Alt key and S.
To view certificates for certificate authorities, press the Alt key and C.
To view personal certificates and certificates for other people, press the Alt key and E.
To view personal certificates, press the Alt key and P.
To view certificates for other people, press the Alt key and O.
To view root certificates, press the Alt key and R.
To view all certificates, press the Alt key and A.
PGP keys
PGP key basics
Download a PGP key from an LDAP certificate server
If you use the PGP® Universal Server, you might not be able to download PGP keys from an LDAP certificate server.
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click PGP keys.
4. Press the Menu key.
5. Click Fetch PGP Keys.
6. Specify the search criteria.
7. Press the Menu key.
8. Click Search.
9. Click a PGP key.
10. Click Add PGP Key to Key Store.
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Download a personal PGP key from the PGP Universal Server
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click PGP.
4. Press the Menu key.
5. Click Download Keys.
Download an updated PGP key from an LDAP certificate server
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click PGP keys.
4. Highlight a PGP® key.
5. Press the Menu key.
6. Click Fetch Updated PGP Key.
View properties for a PGP key
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click PGP keys.
4. Click a PGP® key.
5. Click View Subkey.
PGP key properties
Revocation Status:
This field displays the revocation status of the PGP® key at a specified date and time.
Trust Status:
This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (the PGP key itself is trusted), implicitly trusted (the
PGP key is associated with a private key on your BlackBerry® device), or not trusted (the PGP key is not explicitly trusted and is not
associated with a trusted PGP key on your device, and a chain of digital signatures to a trusted key does not exist).
Creation Date:
This field displays the date that the PGP® Universal Server generated the PGP key.
Expiration Date:
This field displays the date that the PGP Universal Server specified as the expiration date of the PGP key.
Email Address:
This field displays the email address that is associated with the PGP key. Multiple Email Address fields might appear.
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Public Key Type:
This field displays the standard to which the public key complies. Your device supports RSA®, DSA, and Diffie-Hellman keys.
Key Usage:
This field displays approved uses of the PGP key.
Fingerprint:
This field displays the PGP key fingerprint in hexadecimal format.
Send a PGP key
When you send a PGP® key, your BlackBerry® device sends the public key, but does not send the corresponding private key.
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click PGP Keys.
4. Highlight a PGP key.
5. Press the Menu key.
6. Click Send via Email or Send via PIN.
Delete a PGP key
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click PGP Keys.
4. Highlight a PGP® key.
5. Press the Menu key.
6. Click Delete.
Clear the PGP data cache
The PGP® data cache contains cached PGP public keys and the PGP® Universal Server policy that your BlackBerry® device downloads from
the PGP Universal Server.
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click PGP.
4. Press the Menu key.
5. Click Clear Universal Cache.
The next time that you send a PGP protected message, your device downloads an updated PGP Universal Server policy and updated PGP public
keys from the PGP Universal Server.
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PGP key status
PGP key status indicators
:
The PGP® key has a corresponding private key that is stored on your BlackBerry® device.
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The PGP key is trusted and valid, and the revocation status of the PGP key is good.
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The revocation status of the PGP key is unknown or the key is weak.
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The PGP key is untrusted, revoked, expired, not valid, or cannot be verified.
Check the revocation status of a PGP key
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click PGP Keys.
4. Highlight a PGP® key.
5. Press the Menu key.
6. Click Fetch Status.
Change the trust status of a PGP key
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click PGP Keys.
4. Highlight a PGP® key.
5. Press the Menu key.
6. Click Trust or Distrust.
Revoke a PGP key
If you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation
status on the PGP® Universal Server.
1. On the Home screen, click the Options icon.
2. Click Security Options.
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3. Click PGP Keys.
4. Highlight a PGP® key.
5. Press the Menu key.
6. Click Revoke.
7. Click Yes.
8. Change the Reason field.
9. Click OK.
PGP key revocation reasons
Unknown:
The revocation reason does not match any of the predefined reasons.
Superseded:
A new PGP® key is replacing an existing PGP key.
Key Compromise:
A person who is not the key subject might have discovered the private key value.
Key Retired:
The PGP key is no longer used.
User ID Invalid:
The user information for the PGP key is not valid.
PGP key options
Change the display name for a PGP key
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click PGP keys.
4. Highlight a PGP® key.
5. Press the Menu key.
6. Click Change Label.
7. Type a display name for the PGP key.
8. Click OK.
Turn off the display name prompt that appears when you add a PGP key to the key
store
1. On the Home screen, click the Options icon.
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2. Click Security Options.
3. Click PGP keys.
4. Press the Menu key.
5. Click Fetch PGP Keys.
6. Press the Menu key.
7. Click Options.
8. Change the Prompt for Label field to No.
9. Press the Menu key.
10. Click Save.
When you add a PGP® key, your BlackBerry® device uses the name that the PGP® Universal Server set for the key when it generated the key.
Turn off the fetch status prompt that appears when you add a PGP key to the key store
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click PGP Keys.
4. Press the Menu key.
5. Click Fetch PGP Keys.
6. Press the Menu key.
7. Click Options.
8. Perform one of the following actions:
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To download the revocation status of a PGP® key when you add it to the key store, change the Fetch Status field to Yes.
To add a PGP key to the key store without downloading the revocation status, change the Fetch Status field to No.
9. Press the Menu key.
10. Click Save.
PGP key shortcuts
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To view the display name of a PGP® key, press the Space key.
To view the properties of a PGP key, press the Enter key.
To view the security level of a PGP private key, press the Alt key and L.
To view the serial number of a PGP key, press the Alt key and S.
PGP key troubleshooting
I cannot download a PGP key from an LDAP certificate server
Try performing the following actions:
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Verify that your organization permits you to download PGP® keys from an LDAP certificate server. For more information, contact your
administrator.
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If you changed the connection type that your BlackBerry® device uses to connect to an LDAP certificate server, try using the default
connection type.
Certificate servers
Add a certificate server
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Certificate Servers.
4. Press the Menu key.
5. Click New Server.
6. Specify information for the certificate server.
7. Press the Menu key.
8. Click Save.
Change connection information for a certificate server
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Certificate Servers.
4. Highlight a certificate server.
5. Press the Menu key.
6. Click Edit.
7. Change connection information for the certificate server.
8. Press the Menu key.
9. Click Save.
Connection options for LDAP certificate servers
Friendly Name:
Type a display name for the certificate server.
Server Name:
Type the network address of the certificate server.
Base Query:
Type the base query information for the certificate server using X.509 certificate syntax (for example, o=test.rim.net).
Port:
Type the port number for your organization’s network. The default port number is 389.
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Authentication Type:
Specify whether you must log in to the certificate server.
Connection Type:
Specify whether your BlackBerry® device uses an SSL connection or a TLS connection to connect to the certificate server.
Connection options for OCSP and CRL servers
Friendly Name:
Type a display name for the certificate server.
Server URL:
Type the web address of the certificate server.
Send connection information for a certificate server
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Certificate Servers.
4. Highlight a certificate server.
5. Press the Menu key.
6. Click Email Server or PIN Server.
Delete a certificate server
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Certificate Servers.
4. Highlight a certificate server.
5. Press the Menu key.
6. Click Delete.
Key stores
About the key store
The key store on your BlackBerry® device might store the following items. To access these items in the key store, you must type a key store
password.
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personal certificates (certificate and private key pairs)
certificates that you download using the certificate synchronization tool of the BlackBerry® Desktop Manager
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certificates that you download from an LDAP certificate server
certificates that you add from a message
personal PGP® keys (public and private key pairs)
PGP public keys that you download from an LDAP certificate server
PGP public keys that you add from a message
root certificates that are included in the BlackBerry® Desktop Software
Change the key store password
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Key Stores.
4. Press the Menu key.
5. Click Change Password.
Synchronize the key store password with the device password
If you synchronize the key store password with the device password, when you change the device password, the key store password changes
to match it automatically.
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Key Stores.
4. Change the Synchronize Key Store Password to Device Password field to Yes.
5. Press the Menu key.
6. Click Save.
Change when your device deletes the key store password
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Key Stores.
4. Change the Private Key Password Timeout field.
5. Press the Menu key.
6. Click Save.
To access private keys after your BlackBerry® device deletes the key store password, you must type your key store password.
Add contacts to your contact list automatically when you add items to the key store
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Key Stores.
4. Change the Key Store Address Injector field to Enabled.
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5. Press the Menu key.
6. Click Save.
Change the service that your device uses to download certificates
Depending on your organization, you might not be able to change the service that you use to download certificates. For more information,
contact your administrator.
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Key Stores.
4. Change the Certificate Service field.
5. Press the Menu key.
6. Click Save.
Turn off automatic backup of key store data
By default, items in the key store on your BlackBerry® device are backed up or restored when you back up or restore your device data. If you
do not want to back up your private key to or restore your private key from your computer for security reasons, you can turn off automatic
backup and restore of key store data.
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Key Stores.
4. Change the Allow Key Store Backup/Restore field to No.
5. Press the Menu key.
6. Click Save.
To turn on automatic backup of key store data, change the Allow Key Store Backup/Restore field to Yes.
Change the refresh rate for certificate revocation lists
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Key Stores.
4. Change the Certificate Status Expires After field.
5. Press the Menu key.
6. Click Save.
Your BlackBerry® device downloads a new revocation status automatically when your device uses a key store item with a status that is older
than the time limit that you set.
Reject certificate revocation lists from unverified CRL servers
1. On the Home screen, click the Options icon.
2. Click Security Options.
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3. Click Key Stores.
4. Change the Accept Unverified CRLs field to No.
5. Press the Menu key.
6. Click Save.
Your BlackBerry® device rejects certificate revocation lists from CRL servers that the BlackBerry® MDS Connection Service cannot verify.
Smart cards
About using a smart card with your device
Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on
your BlackBerry® device, but you cannot import private keys. As a result, private key operations such as signing and decryption use the smart
card, and public key operations such as verification and encryption use the public certificates on your device.
If you use a smart card certificate to authenticate to your device, after you connect your smart card reader to your device, your device requests
authentication from the smart card each time that you unlock your device.
If the S/MIME Support Package for BlackBerry® devices is installed on your device, you can use smart card certificates to send S/MIME-
protected messages.
About two-factor authentication
Two-factor authentication, which requires an item that you have (for example, a smart card) and an item that you know (for example, a pass
phrase), is designed to provide additional security for your BlackBerry® device. You can use a smart card for two-factor authentication when
you log in to your device, or you can use a software token for two-factor authentication when you log in to a VPN, connect to a Wi-Fi® network,
or use your device with RSA® software as a hardware token.
If you use two-factor authentication, you must type your pass phrase when you
•
•
•
•
•
•
unlock your device
change a general security option on your device
change a smart card option
use your device with RSA software
log in to a VPN
connect to a Wi-Fi network
Turn on two-factor authentication
You must have set a BlackBerry® device password and have the smart card password that you received with your smart card.
1. On the Home screen, click the Options icon.
2. Click Password.
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3. Change the User Authenticator field to Smart Card.
4. Press the Menu key.
5. Click Save.
6. Complete the instructions on the screen.
Import a certificate from a smart card
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Certificates.
4. Press the Menu key.
5. Click Import Smart Card Certs.
6. Type your smart card password.
7. Select the check box beside a certificate.
8. Click OK.
9. Type your key store password.
10. Click OK.
Lock your device when you remove your smart card from your smart card reader
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Smart Card.
4. Change the Lock On Card Removal field to Enabled.
5. Press the Menu key.
6. Click Save.
About smart password entry
If you use two-factor authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart
password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password
that you type in a password field. When you type the password again, your device applies a smart password filter to the password field. If the
password is numeric, a 123 indicator appears beside the password field and you do not have to press the Alt key to type numbers. If the password
is alphanumeric, an ABC indicator appears beside the password field.
To use smart password entry, two-factor authentication must be turned on and the correct smart card driver and smart card reader must be
installed on your device.
Turn off smart password entry
You can turn off smart password entry to reduce the chance that someone might guess your BlackBerry® device password or smart card
password based on the smart password filter that your device applies to password fields.
1. On the Home screen, click the Options icon.
2. Click Security Options.
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3. Click General Settings.
4. Set the Smart Password Entry field to Disabled.
5. Press the Menu key.
6. Click Save.
To turn on smart password entry again, set the Smart Password Entry field to Enabled.
Switch smart password filters
In a blank password field, press the Enter key.
The indicator for the new smart password filter appears beside the password field.
Prerequisites: Using authentication certificates
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•
•
•
•
Your BlackBerry® device must have the correct smart card driver and smart card reader driver installed.
You must have imported a certificate from your smart card that you can use for signing and verification.
You must turn on two-factor authentication.
You must have set a device password.
You must have the smart card password that you received with your smart card.
Use a certificate to authenticate your smart card
If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to
unlock your BlackBerry® device.
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click General Settings.
4. Set the Authentication Certificate field.
5. Press the Menu key.
6. Click Save.
To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None.
Check the status of your authentication certificate automatically
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click General Settings.
4. Change the Certificate Status Check field.
5. Press the Menu key.
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6. Click Save.
If your BlackBerry® device checks the status of your authentication certificate and finds that it is revoked or expired, your device locks.
Store the pass phrase for your smart card in the application memory
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Smart Card.
4. Change the PIN Caching field to Enabled.
5. Press the Menu key.
6. Click Save.
Your BlackBerry® device stores the pass phrase for the same length of time as it stores your key store password.
Turn off notification for smart card connections
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Smart Card.
4. Change the LED Session Indicator field to Disabled.
5. Press the Menu key.
6. Click Save.
To turn on notification for smart card connections, change the LED Session Indicator field to Enabled.
Software tokens
About software tokens
You might need a software token to log in to a VPN or to connect to your organization's network using a Wi-Fi® network. A software token
includes a token code that your BlackBerry® device regenerates periodically and a PIN. For more information about software tokens, contact
your administrator.
Change the PIN for a software token on your device
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Software Tokens.
4. Click a software token.
5. Click Specify PIN.
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VPN settings
Depending on the options that your administrator has set for you, this feature might not be supported.
About VPN profiles
A VPN profile contains the information that you require to log in to a VPN. If your organization uses a VPN to control access to its network,
you might be able to log in to the VPN and access your organization's network using a Wi-Fi® network. Depending on your organization, you
might have more than one VPN profile on your BlackBerry® device. For more information about VPN profiles, contact your administrator.
Prerequisites: Logging in to a VPN
•
Your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature.
For more information, contact your administrator.
•
•
The Wi-Fi® network that your device is connected to must support connections to a VPN. For more information, contact your administrator.
If you use a software token to log in to a VPN, the software token must be on your device and the software token information that appears
in the VPN profile must be correct.
Log in to a VPN
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click VPN.
4. Select the Enable VPN check box.
5. Click Log in.
Change the user name and password for a VPN profile
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click VPN.
4. Highlight a VPN profile.
5. Press the Menu key.
6. Click Edit.
7. In the User name field, change the user name.
8. In the User password field, change the user password.
9. Press the Menu key.
10. Click Save.
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Change the software token for a VPN profile
To perform this task, the software token that you want to use must be installed on your BlackBerry® device. For more information, contact your
administrator.
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click VPN.
4. Highlight a VPN profile.
5. Press the Menu key.
6. Click Edit.
7. Set the Token serial number field.
8. Press the Menu key.
9. Click Save.
About security self-tests
Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry® device. The tests should run
automatically when your device restarts.
Verify security software
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click General Settings.
4. Press the Menu key.
5. Click Verify Security Software.
Third-party application control
About permissions for third-party applications
You can set permissions that control how third-party applications on your BlackBerry® device interact with the other applications on your
device. For example, you can control whether third-party applications can access data or the Internet, make calls, or useBluetooth® connections.
If you have added third-party applications to your device, the device firewall is designed to prevent these applications from sending or receiving
data without your knowledge. Before a third-party application sends or receives data, a dialog box prompts you to accept or deny the connection
request. If you turn off the prompt, you can reset the firewall options to receive the connection prompt again.
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Reset connection permissions for third-party applications
1. On the Home screen, click the Options icon.
2. Click Security Options.
3. Click Firewall.
4. Press the Menu key.
5. Click Reset Settings.
About direct Internet connections for third-party applications
Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For
example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that
the third-party application uses for this connection.
Set up a direct Internet connection for a third-party application
To obtain the user name and password for the APN, contact your wireless service provider.
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click TCP.
4. Type the APN information.
5. Press the Menu key.
6. Click Save.
Turn on safe mode
When you start your BlackBerry® device, you can turn on safe mode to prevent third-party applications from running automatically. This safe
mode enables you to troubleshoot or remove any unwanted applications.
1. Remove and reinsert the battery.
2. When the red LED light goes out, press and hold the Escape key as the device is loading.
3. When the dialog appears, click OK.
When safe mode is on, a safe mode indicator appears in the device status section of the Home screen.
To turn off safe mode, repeat step 1.
Set permissions for a third-party application
Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry® device. For
more information about how changing these permissions might affect the operation of the applications on your device, contact your wireless
service provider or administrator.
1. On the Home screen, click the Options icon.
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2. Click Advanced Options.
3. Click Applications.
4. Highlight a third-party application.
5. Press the Menu key.
6. Perform one of the following actions:
•
•
To set permissions for the highlighted third-party application, click Edit Permissions.
To set permissions for all third-party applications, click Edit Default Permissions.
7. Expand Connections, Interactions, or User Data.
8. Change the permission fields.
9. Press the Menu key.
10. Click Save.
Connection permissions for third-party applications
USB:
Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your
BlackBerry® device.
Bluetooth:
Set whether third-party applications can use Bluetooth® connections.
Phone:
Set whether third-party applications can make calls or access call logs.
Location Data:
Set whether third-party applications can use your GPS location information.
Server Network:
Set whether third-party applications can access the Internet or your organization's intranet using your organization's network.
Internet:
Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet
connection or a WAP gateway).
Wi-Fi:
Set whether third-party applications can use Wi-Fi® connections.
Interaction permissions for third-party applications
Cross Application Communication:
Specify whether third-party applications can communicate and share data with other applications on your BlackBerry® device.
Device Settings:
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Specify whether third-party applications can turn on or turn off your device or change device options, such as display options.
Media:
Specify whether third-party applications can access media files on your device.
Application Management:
Specify whether third-party applications can add or delete application modules or access module information such as an application name
or version.
Themes:
Specify whether your device can use third-party applications as a source for customized themes.
Input Simulation:
Specify whether third-party applications can simulate actions, such as pressing a key on your device.
Browser Filtering:
Specify whether third-party applications can register browser filters with the browser on your device to add, change, or delete web site
content before it appears in your browser.
Screen Capturing:
Specify whether third-party applications can take screen shots of the device screen.
Security Timer Reset:
Specify whether third-party applications can reset the duration that your device remains unlocked after you stop using it.
Data permissions for third-party applications
Email:
Set whether third-party applications can access email messages, SMS text messages, MMS messages, or PIN messages on your
BlackBerry® device.
Organizer Data:
Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos.
Files:
Setwhetherthird-partyapplicationscanaccessfilesthatyoustoreonyourdevice. Forexample, youcansetwhetherthird-partyapplications
can access files that you transfer to your device using the media manager tool of the BlackBerry® Desktop Manager or Bluetooth®
technology.
Security Data:
Set whether third-party applications can access certificates or keys in the key store on your device.
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Security troubleshooting
I cannot download a certificate
If you changed the connection type that your BlackBerry® device uses to connect to the LDAP certificate server, try switching to the default
connection type.
I cannot unlock my device using my smart card
Try performing the following actions:
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•
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•
Verify that the correct smart card is inserted in the smart card reader.
Verify that the smart card is inserted in the smart card reader correctly.
Verify that you typed the smart card password correctly. You should have received this password when you received your smart card.
If you use a certificate to authenticate your smart card, verify that the certificate is not revoked or expired.
I cannot connect to a Wi-Fi network or log in to a VPN using a software token
Depending on your BlackBerry® device model, this feature might not be supported.
Verify that the time on your BlackBerry device is synchronized with the network time.
Related topics
My device prompts me to make an emergency call when I type a password
If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might
prompt you to make an emergency call when you type your device password.
To continue typing your device password, press the Escape key.
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Service books and diagnostic reports
Service books
About service books
Service books determine which services are available on your BlackBerry® device.
Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated
with an email account that uses a BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device
to the BlackBerry® Desktop Manager.
Accept a service book
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click Service Book.
4. Highlight the new service book.
5. Press the Menu key.
6. Click Accept.
Delete a service book
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click Service Book.
4. Highlight a service book.
5. Press the Menu key.
6. Click Delete.
To restore a service book, press the Menu key. Click Undelete.
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Diagnostic reports
About diagnostic reports
Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless
network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic
report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.
Run a diagnostic report
1. On the Home screen, click the Options icon.
2. Click Mobile Network.
3. Press the Menu key.
4. Click Diagnostics Test.
5. Press the Menu key.
6. Click Run.
View a diagnostic report
1. On the Home screen, click the Options icon.
2. Click Mobile Network.
3. Press the Menu key.
4. Click Diagnostics Test.
5. Highlight a report.
6. Press the Menu key.
7. Click View Report.
Submit a diagnostic report
1. On the Home screen, click the Options icon.
2. Click Mobile Network.
3. Press the Menu key.
4. Click Diagnostics Test.
5. Highlight a report.
6. Press the Menu key.
7. Click Email Report or PIN Report.
Delete a diagnostic report
1. On the Home screen, click the Options icon.
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2. Click Mobile Network.
3. Press the Menu key.
4. Click Diagnostics Test.
5. Highlight a report.
6. Press the Menu key.
7. Click Delete or Delete All.
Set a default recipient for diagnostic reports
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you
want to specify a recipient each time that you submit a report, do not set the default recipient.
1. On the Home screen, click the Options icon.
2. Click Mobile Network.
3. Press the Menu key.
4. Click Diagnostics Test.
5. Press the Menu key.
6. Click Options.
7. Type the contact information.
8. Press the Menu key.
9. Click Save.
I cannot run or submit a diagnostic report
Try performing the following actions:
•
•
•
Try running the diagnostic report again. In the diagnostic report, press the Menu key. Click Repeat All Steps.
Verify that your BlackBerry® device is connected to the wireless network.
If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a
diagnostic report to a PIN, try submitting the report to an email address.
View the version number of the BlackBerry Device Software on your device
1. On the Home screen, click the Options icon.
2. Click About.
To return to the Options screen, press the Escape key three times.
Wi-Fi diagnostic reports
Depending on your BlackBerry® device model, this feature might not be supported.
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About Wi-Fi diagnostic reports
Wi-Fi® diagnostic reports provide Wi-Fi configuration and connection information for your BlackBerry® device. If you cannot connect to a Wi-
Fi network or access services such as email messaging, your wireless service provider or administrator might ask you to submit a Wi-Fi diagnostic
report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.
Submit a Wi-Fi diagnostic report
1. On the Home screen, click the Options icon.
2. Click Wi-Fi Connections.
3. Press the Menu key.
4. Click Wi-Fi Tools.
5. Click Wi-Fi Diagnostics.
6. Press the Menu key.
7. Click Email Report or PIN Report.
Include advanced data in Wi-Fi diagnostic reports
1. On the Home screen, click the Options icon.
2. Click Wi-Fi Connections.
3. Press the Menu key.
4. Click Wi-Fi Tools.
5. Click Wi-Fi Diagnostics.
6. Press the Menu key.
7. Click Options.
8. Change the Display Mode field to Advanced.
9. Press the Menu key.
10. Click Save.
Set a default recipient for Wi-Fi diagnostic reports
If you set a default recipient, each time that you submit a Wi-Fi® diagnostic report, your BlackBerry® device sends the report to that recipient.
If you want to specify a recipient each time that you submit a report, do not set a default recipient.
1. On the Home screen, click the Options icon.
2. Click Wi-Fi Connections.
3. Press the Menu key.
4. Click Wi-Fi Tools.
5. Click Wi-Fi Diagnostics.
6. Press the Menu key.
7. Click Options.
8. Type the contact information.
9. Press the Menu key.
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10. Click Save.
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BrickBreaker
User Guide
BrickBreaker
About BrickBreaker
The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The
capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle.
When you hit the ball with your paddle 50 times on any level, the bricks descend one space every few seconds.
BrickBreaker capsules
Long:
This capsule makes the paddle longer.
Slow:
This capsule slows down the ball.
Gun:
This capsule enables you to shoot three bullets at the bricks; a bullet can destroy unbreakable bricks.
Laser:
This capsule enables you to shoot unlimited laser beams at the bricks.
Multi:
This capsule puts four balls in play.
Catch:
This capsule enables you to catch and hold the ball.
Flip:
This capsule changes the direction of the paddle.
Wrap:
This capsule enables you to move the paddle beyond the edge of the screen.
Bomb:
This capsule destroys the next brick that you hit and damages nearby bricks.
Life:
This capsule gives you an additional life.
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BrickBreaker scoring
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BrickBreaker scoring
Catching a capsule:
50 points
Shooting a brick with the gun:
50 points
Hitting a brick with the ball:
10 points
Shooting a brick with the laser:
5 points
Damaging a brick with a bomb:
5 points
Play BrickBreaker
•
•
•
To move the paddle, slide your finger left or right on the trackpad.
To release the ball in catch mode, press the Space key.
To shoot the laser or gun, press the Space key.
Adjust the volume
•
•
To increase the volume, press the Volume Up key.
To decrease the volume, press the Volume Down key.
Set the paddle speed
1. On the Home screen or in a folder, click the BrickBreaker icon.
2. Press the Menu key.
3. Click Options.
4. Perform any of the following actions:
•
•
To set the paddle speed, set the Paddle movement speed field.
To accelerate the paddle as you slide your finger on the trackpad, select the acceleration check box.
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Submit a score to the BrickBreaker high score web site
User Guide
5. Press the Menu key.
6. Click Save.
Submit a score to the BrickBreaker high score web site
1. On the Home screen or in a folder, click the BrickBreaker icon.
2. Press the Menu key.
3. Click Send High Score.
Check the high scores on the BrickBreaker web site
1. On the Home screen or in a folder, click the BrickBreaker icon.
2. Press the Menu key.
3. Click High Scores.
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Glossary
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Glossary
ADN
An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services.
APN
access point name
BCC
blind carbon copy
BlackBerry enabled device
A BlackBerry enabled device is a device with BlackBerry® Connect™ software, a device with BlackBerry® Built-In™ software, or a device
that is running the BlackBerry® Application Suite. BlackBerry enabled devices provide users with access to BlackBerry device applications
and BlackBerry services.
BlackBerry MDS
BlackBerry® Mobile Data System
CC
carbon copy
certificate
A certificate is a digital document that binds the identity and public key of a certificate subject. Each certificate has an corresponding
private key that is stored separately. A certificate authority signs the certificate to indicate that it is authentic and can be trusted.
CMIME
Compressed Multipurpose Internet Mail Extensions
CRL
certificate revocation list
CRL server
A BlackBerry® device uses a CRL server to check the most recently published revocation status of a certificate. Certificate authorities
publish certificate revocation lists on CRL servers.
DNS
DSA
Domain Name System
Digital Signature Algorithm
EAP-FAST
Extensible Authentication Protocol Flexible Authentication via Secure Tunneling
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EAP-SIM
Extensible Authentication Protocol Subscriber Identity Module
EAP-TLS
Extensible Authentication Protocol Transport Layer Security
EAP-TTLS
Extensible Authentication Protocol Tunneled Transport Layer Security
ECC
FDN
FIPS
GPS
Elliptic Curve Cryptography
Fixed Dialing Number
Federal Information Processing Standards
Global Positioning System
HTTP
Hypertext Transfer Protocol
IMSI
International Mobile Subscriber Identity
IP
Internet Protocol
LDAP
Lightweight Directory Access Protocol
LDAP certificate server
A BlackBerry® device uses an LDAP certificate server to search for and download certificates and PGP® keys.
LED
light-emitting diode
MCC
mobile country code
MMS
Multimedia Messaging Service
MNC
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mobile network code
OCSP
Online Certificate Status Protocol
OCSP server
A BlackBerry® device uses an OCSP server to check the revocation status of a certificate on demand.
PEAP
Protected Extensible Authentication Protocol
personal certificate
A personal certificate is a certificate that a certificate authority assigns to a user.
personal PGP key
A personal PGP® key is made up of a PGP public key and PGP private key for a user.
PIN
personal identification number
private key
A private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry® devices
use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive.
public key
A public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encrypt email messages
or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive
from certificate subjects.
root certificate
A root certificate is a self-signed certificate and usually belongs to a certificate authority.
RTSP
Real Time Streaming Protocol
subject alternative name
SAN
SDN
A service dialing number (SDN) is a number that is preloaded on your SIM card by your wireless service provider that you can use to access
information about your device service, such as the current call forwarding status.
SHA
Secure Hash Algorithm
S/MIME
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Secure Multipurpose Internet Mail Extensions
SMS
Short Message Service
SMSC
Short Message Service Center
SSID
service set identifier
SSL
TCP
TLS
Secure Sockets Layer
Transmission Control Protocol
Transport Layer Security
Triple DES
Triple Data Encryption Standard
TTY
teletype
VPN
virtual private network
WAN
wide area network
WAP
Wireless Application Protocol
WEP
Wired Equivalent Privacy
WML
Wireless Markup Language
WPA
Wi-Fi Protected Access
WTLS
Wireless Transport Layer Security
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Legal notice
User Guide
Legal notice
©2009 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related
trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around
the world.
Bluetooth is a trademark of Bluetooth SIG. DataViz, Sheet to Go, Slideshow to Go, and Word to Go are trademarks of DataViz. IBM, Domino,
Lotus, and Lotus Notes are trademarks of International Business Machines Corporation. JavaScript is a trademark of Sun Microsystems, Inc.
Microsoft and Outlook are trademarks of Microsoft Corporation. Novell and GroupWise are trademarks of Novell, Inc. PGP, PGP Desktop
Professional, and PGP Universal Server are trademarks of PGP Corporation. Roxio is a trademark of Sonic Solutions. RSA is a trademark of RSA
Security. vCard is a trademark of the Internet Mail Consortium. Wi-Fi, Wi-Fi Protected Access, Wi-Fi Protected Setup, and WPA are trademarks
of the Wi-Fi Alliance. All other trademarks are the property of their respective owners.
The BlackBerry smartphone and other devices and/or associated software are protected by copyright, international treaties, and various patents,
including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256.
Other patents are registered or pending in the U.S. and in various countries around the world. Visit www.rim.com/patents for a list of RIM (as
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This documentation including all documentation incorporated by reference herein such as documentation provided or made available at
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BlackBerry® Curve™ 8520 smartphone model number: RCG41GW
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Legal notice
User Guide
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