BlackBerry® 8703eTM, Powered by Sprint PCS
Table of Contents
Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
The BlackBerry 8703e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Charge the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Turn Your BlackBerry 8703e On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Connect to the Nationwide Sprint PCS Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Set Up Your Sprint PCS Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Set Up Email on Your BlackBerry 8703e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Using Your BlackBerry 8703e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Making and Answering Phone Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Sending Email Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Sending SMS (Text) Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Adding Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using the Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Setting a BlackBerry 8703e Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Locking and Unlocking the BlackBerry 8703e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Enabling Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using Bluetooth With Your BlackBerry 8703e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Finding Help With Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Typing and Editing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Wireless Network Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Welcome to Sprint
Sprint and Nextel have come together offering you more choice and flexibility to
do whatever you want, whenever you want.
This powerful combination brings you access to more products, more services,
and more of what you need to do more of what you want. Welcome to a future
full of possibility. Welcome to the new Sprint.
i
Getting Started With Your BlackBerry® 8703eTM,
Powered by Sprint PCS
Congratulations on purchasing a BlackBerry® 8703eTM.
This Getting Started Guide introduces you to Sprint PCS Service and all the features
of your new BlackBerry 8703e. Whether you are a first-time BlackBerry device
user or you are already familiar with BlackBerry device technology, this guide is
designed to make getting started as easy as possible.
Get introduced to your device in Getting to Know Your BlackBerry 8703e on
1
Follow the easy set-up instructions and get connected to the Nationwide
2
Select and configure your email options in Setting Up Email on Your
BlackBerry 8703e on page 8.
3
Learn how to use your device’s basic functions, from making a phone call
and sending email to adding contacts and using Bluetooth, in Using Your
BlackBerry 8703e on page 18.
4
Get a brief tutorial on your device’s screen icons, navigation, and keyboard
5
Find answers to some of your questions – and find out how to learn even
6
Because of updates in device software, this printed guide may not be
on to My PCS Wireless to access the most recent version of the user
guide.
Reader’s
Note:
ii
Getting to Know Your BlackBerry 8703e
The BlackBerry 8703e
Mute button
Turn microphone on/off during a call
Power button
Notification LED
Headset jack
USB port
Trackwheel
Select or click an item
Escape button
Exit a screen
Side Convenience key
Opens the profile list
Front Convenience key
Open a list of useful
links in the browser
Send key
Make a phone call
End key
End a phone call
Return to the Home screen
Backspace/Delete key
Enter key
Alt key
Type the alternate
character on a key
Speakerphone/Currency
key
Turn speakerphone
on/off during a call
Type a currency symbol
Symbol key
Open the symbol list
Shift key
Type a capital letter
Navigating With Your BlackBerry 8703e
Roll the trackwheel to move the cursor and highlight items on the screen.
Click (press) the trackwheel to open the menu or select items.
Press the Escape button to exit a screen, cancel an action, or go back
one page in the browser.
1
Programs
Explore the many useful programs that your BlackBerry 8703e has to offer.
Here are a few to get you started:
Click Messages to view the messages list, compose new messages, and set
options for email messages.
Click Browser to visit Web pages, browse for download items, and set
browser options. Your BlackBerry 8703e might have more than one
browser.
Click Profiles to set and edit ring tone profiles or to manage downloaded
ring tones.
Additional programs appear on the home screen, including the task list,
memos list, calculator, alarm, pictures list, help, and more!
Click Options to find the main list of BlackBerry 8703e options (including
setting the Convenience keys), Bluetooth settings, and wireless settings.
To select items from the Home page, roll the trackwheel to highlight an
item, and then click (press) the trackwheel.
Note:
2
Insert the Battery
1
Use only those accessories approved by RIM. Using any accessories not
WARNING
approved by RIM for use with your BlackBerry 8703e may invalidate any
approval or warranty applicable to your BlackBerry 8703e and may be
dangerous. See the Safety and Product Information booklet that was
packaged with your device for more information about safe battery
usage.
For more information on purchasing RIM approved batteries and accessories,
To insert the battery:
1. Press the battery cover release button.
2. Slide off the battery cover.
3. Insert the battery so that the connectors on the battery align with the
connectors on your BlackBerry 8703e.
4. Replace the battery cover.
If the battery is charged, your BlackBerry 8703e turns on and the confirm date
and time dialog box appears.
Ⅲ
Time” on page 6 for more information.)
Ⅲ
If the date and time are correct, click OK.
4
Charge the Battery
2
1. Connect the small end of the USB cable to your BlackBerry 8703e.
2. Depending on the type of travel charger that you received with your
BlackBerry 8703e, slide the plug blade attachment into the power
adapter or pull the plug blades down.
PUSH
3. Plug the power adapter into a power outlet.
4. Charge the battery to full power.
If you install the BlackBerry Desktop Software included on the CD, you can
charge your BlackBerry 8703e by connecting it to your computer. See “Can I
for more information.
Note:
Turn Your BlackBerry 8703e On
3
ᮣ
To turn the BlackBerry 8703e on or off, press the Power button on top of
the device.
Power button
5
Set the Date and Time
4
1. From the Home screen, click Options > Date/Time.
2. Set the Time Zone field.
3. In the Date/Time Source field, set a date and time source and then click the
trackwheel.
4. Click Update Time and then click the trackwheel.
5. Click Save.
To set the date and time yourself, set the Date/Time Source to Off. Set the
other fields on the Date/Time screen to display the correct date and time.
Save your changes.
Note:
Connect to the Nationwide Sprint PCS Network
5
When you turn on your BlackBerry 8703e by pressing the Power button, it should
automatically connect to the Nationwide Sprint PCS Network.
To connect to the network successfully, your Sprint PCS service must be active,
and you must be in a Nationwide Sprint PCS Network service area. For more
If your BlackBerry 8703e is on but the wireless radio is turned off (if the
coverage indicator says
), you can connect to the network by
clicking Turn Wireless On.
Using Your BlackBerry 8703e Without a Wireless Connection
When your BlackBerry 8703e is not connected to a wireless network (or if the
wireless radio is turned off) you can continue to use features that do not require a
connection to a network. For example, you can type and save draft email
messages, manage tasks, or use the calculator.
If you use BlackBerry Internet ServiceTM, the account setup process may begin
automatically the first time your BlackBerry 8703e connects to the
Nationwide Sprint PCS Network. See “Setting Up for Email Using BlackBerry
Internet Service” on page 9 for more information.
Note:
6
Set Up Your Sprint PCS Voicemail
6
All unanswered calls to your BlackBerry 8703e are designed to be automatically
transferred to your voicemail, even if your device is in use or turned off. Therefore,
you will want to set up your voicemail and personal greeting as soon as your
BlackBerry 8703e is activated.
1. From the main screen, press and hold
2. Follow the system prompts to:
.
Ⅲ
Ⅲ
Ⅲ
Ⅲ
Create your passcode.
Record your name announcement.
Record your greeting.
Choose whether or not to activate One-Touch Message Access (a feature
that lets you access messages simply by pressing and holding
bypassing the need for you to enter your passcode).
,
Voicemail Passcode
Note:
If you are concerned about unauthorized access to your voicemail account,
Sprint recommends that you enable your voicemail passcode.
Set Up Email on Your BlackBerry 8703e
7
Set up a primary email account for your BlackBerry 8703e using either
BlackBerry Internet Service (this account type is for individuals or small
businesses that don’t have an existing corporate network or IT department-
managed email account) or BlackBerry Enterprise ServerTM (for corporate and
business accounts using a BlackBerry Enterprise Server). See “Setting Up Email on
Your BlackBerry 8703e” on page 8 for information on selecting and initiating
email on your BlackBerry 8703e.
7
Setting Up Email on Your BlackBerry 8703e
Choosing Your Email Setup Option
To begin sending and receiving email messages on your BlackBerry 8703e, you
must integrate your device with a supported email account (up to 10 supported
accounts) using one of the following options:
BlackBerry Internet Service Option
Use this option if one or more of the following situations apply:
ⅷ
ⅷ
ⅷ
You purchased your BlackBerry 8703e in a store.
You want to set up a new email account for use with your BlackBerry 8703e.
You want to send and receive email messages on your BlackBerry 8703e from
one or more existing, supported email accounts.
To use this option, you must subscribe to a wireless service that supports
email setup using BlackBerry Internet Service.
Note:
If this setup option applies to you, see “Setting Up for Email Using BlackBerry
Internet Service” on page 9 for more information.
BlackBerry Enterprise Server Option
Use this option if all the following situations apply:
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
A system administrator is managing a BlackBerry Enterprise Server within
your company.
A system administrator has confirmed that you are permitted to use the
BlackBerry Enterprise Server.
You want to receive messages from a corporate Microsoft® Outlook®, IBM®,
Lotus Notes®, or Novell® GroupWise® email account.
Your supported email account resides on a Microsoft Exchange, IBM Lotus®
Domino®, or Novell GroupWise email server.
You subscribe to a wireless service that supports account setup using the
BlackBerry Enterprise Server.
If this setup option applies to you, see “Setting Up for Email Using BlackBerry
8
Setting Up for Email Using BlackBerry Internet Service
You can set up for email using a Web browser on your BlackBerry 8703e or on a
computer.
To set up for email, you must create a login ID and password. The first time that
you log in to the BlackBerry Internet Service Web site, you can add a supported
email address, create a BlackBerry email address, or do both.
ⅷ
Add an email address if you have an existing, supported email account that
you want to access from your BlackBerry 8703e.
ⅷ
Create a BlackBerry email address if you do not have another existing,
supported email account, or if you need an additional email address that you
can use to send and receive email messages.
If you are adding a work email address, you might need to use a computer to
information.
Note:
Setting Up for Email Using Your BlackBerry 8703e
1. Verify that your BlackBerry 8703e is connected to the Nationwide Sprint PCS
Network and that you are in a wireless coverage area. (See “Wireless
Network Coverage” on page 33 for details.)
2. Click Email Settings. (The Sign In screen will be displayed.)
3. On the Sign In screen, click Create New Account and then click Get Link.
To follow a link in the browser, click the link and then click Get Link.
Note:
4. Read the legal terms and conditions carefully. Perform one of the following
actions:
Ⅲ
To decline the legal terms and conditions and stop the setup process,
click No.
Ⅲ
To accept the legal terms and conditions and continue the setup
process, click Yes.
5. Type the login information.
Ⅲ
Ⅲ
Ⅲ
User ID: Type a login name of your choice for the BlackBerry Internet
Service Web site.
Password: Type a login password of your choice for the BlackBerry
Internet Service Web site.
Confirm Password: Retype your login password.
9
6. Write down your user ID and password and keep the information in a safe
place. You must type this information every time that you log in to the
BlackBerry Internet Service Web site.
7. Click Next.
8. Select a language for the BlackBerry Internet Service Web site.
9. Perform one of the following actions:
Ⅲ
To add an email address for an existing supported email account (up to
Type the password for your email account.
Ⅲ
To create a BlackBerry email address, click Create a BlackBerry email
address. In the Username field, type the name that you want to appear
before the at sign (@) in your new BlackBerry email address.
10. Click Next.
11. Click OK.
Setting Up for Email Using a Computer
To use this setup option, you require the following items:
ⅷ
Internet browser: Microsoft® Internet Explorer version 6.0 (or later) or
Netscape® Communicator 7.2 (or later) with JavaScriptTM enabled.
ⅷ
Operating System: Microsoft Windows® 2000, Windows XP or Mac OS® 10.3
(or later).
To set up your email using your computer:
1. Verify that the computer is connected to the Internet.
3. Click Create New Account.
4. Read the legal terms and conditions carefully. Perform one of the following
actions:
Ⅲ
To decline the legal terms and conditions and stop the setup process,
click I Disagree.
Ⅲ
To accept the legal terms and conditions and continue the setup
process, click I Agree.
5. Type the personal information number (PIN) and electronic serial number
[ESN (dec)] for your BlackBerry 8703e.
To find your PIN and ESN (dec) on your BlackBerry 8703e, click Options >
Status.
Note:
10
6. Click Continue.
7. Type the login information.
Ⅲ
Ⅲ
Ⅲ
User ID: Type a login name of your choice for the BlackBerry Internet
Service Web site.
Choose Password: Type a login password of your choice for the
BlackBerry Internet Service Web site.
Confirm Password: Retype your login password.
8. Write down your user ID and password and keep the information in a safe
place. You must type this information every time that you log in to the
BlackBerry Internet Service Web site.
9. Click Sign Up.
10. Perform one of the following actions:
Ⅲ
To add an email address for an existing supported email account (up to
Type the password for your email account.
Ⅲ
To create a BlackBerry email address, click Create a BlackBerry email
address. In the Username field, type the name that you want to appear
before the at sign (@) in your new BlackBerry email address.
11. Click Next.
12. Click OK.
11
About Adding an Email Address
You can add up to 10 supported email addresses that are associated with the
following email account types to the BlackBerry Internet Service:
ⅷ
ISP (using POP or IMAP).
ⅷ
Microsoft Exchange (using Microsoft Outlook Web Access or the BlackBerry
Mail Connector).
ⅷ
IBM Lotus Domino (using the mail connector).
You can add most email addresses for most supported email accounts using your
BlackBerry 8703e. However, as specified in the chart below, you must add email
addresses for some types of supported email accounts using a computer.
BlackBerry 8703e Computer Web
Email Account Type
Web Browser
Browser
Most Email Accounts
ߜ ߜ ߜ ߜ Personal - Microsoft Outlook
Personal - POP or IMAP
ߜ ߜ Work - Microsoft Outlook Web
Access
ߜ ߜ Work - Microsoft Outlook
Work - IBM Lotus Notes
ߜ ߜ Depending on your email provider, you might not be able to add email addresses
for certain email account types. Contact your email provider for more
information.
You might be prompted to install the BlackBerry Mail Connector on your
computer when you add a supported work email address. The BlackBerry
Mail Connector is designed to enable the BlackBerry Internet Service to
retrieve email messages from a Microsoft Outlook or IBM Lotus Notes work
email account from behind a company’s firewall.
Note:
12
Logging In to the BlackBerry Internet Service Web Site
Logging In Using Your BlackBerry 8703e
You must log in to the BlackBerry Internet Service Web site to add or remove
supported email accounts and to manage settings and message delivery options.
To log in to your account:
1. Verify that your BlackBerry 8703e is connected to the Nationwide Sprint PCS
Network and that you are in a wireless coverage area.
2. Click Email Settings.
3. On the Sign In screen, type your login information.
Ⅲ
User ID: Type your login name for the BlackBerry Internet Service Web site.
Ⅲ
Password: Type your login password for the BlackBerry Internet Service
Web site.
4. Click Submit and then click Get Link.
Logging In Using a Computer
You must log in to the BlackBerry Internet Service Web site to add or remove
supported email accounts and to manage settings and message delivery options.
To log in to your account:
1. Verify that the computer is connected to the Internet.
3. Type your login information.
Ⅲ
User ID: Type your login name for the BlackBerry Internet Service Web site.
Ⅲ
Password: Type your login password for the BlackBerry Internet Service
Web site.
4. Click Login.
Requesting Your Login Password
If you forget your BlackBerry Internet Service Web site password, you can request
that the password be sent to your BlackBerry 8703e.
To request your login password using your BlackBerry 8703e:
1. On the BlackBerry Internet Service Web site login screen, click Forgot your
password.
2. In the User ID field, type your login name for the BlackBerry Internet Service
Web site.
3. Click Submit.
13
To request your login password using a computer:
1. On the BlackBerry Internet Service Web site login screen, click Forgot your
password.
2. Type the required information:
Ⅲ
In the User ID field, type your login name for the BlackBerry Internet
Service Web site.
Ⅲ
In the PIN field, type the PIN for your BlackBerry 8703e.
To find your PIN on your BlackBerry 8703e, click Options > Status.
Note:
3. Click Request Password.
Finding More Information
See the BlackBerry Internet Service Online Help for more information about
adding supported email accounts, creating a BlackBerry email address, or
managing email settings and message delivery options.
To view the BlackBerry Internet Service Online Help, log into the BlackBerry
Internet Service Web site and click the Help link.
If you log into the BlackBerry Internet Service Web site using a browser on
your BlackBerry 8703e, click the Help link on the Web page and then click
Help (Get Link) in the menu.
Note:
14
Installing the BlackBerry Desktop Software
Install the BlackBerry Desktop Software on a computer to perform any of the
following actions:
ⅷ
Synchronize personal information management (PIM) data, such as contacts,
tasks, and appointments.
ⅷ
ⅷ
Backup and restore your BlackBerry 8703e data.
Load new programs on your BlackBerry 8703e, such as updated system
software, games, and third-party personal information management
programs.
ⅷ
Charge your BlackBerry 8703e using your computer.
To install the BlackBerry Desktop Software, the following system requirements apply:
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
Intel®-compatible 486 or higher computer that is compliant with USB 1.1 or later.
Windows® 98, Windows ME, Windows 2000, or Windows XP.
CD-ROM drive.
Available USB port.
If you use Windows 98 (not Windows 98 Second Edition), you must download
USB driver to operate as expected.
To install the BlackBerry Desktop Software:
1. Insert the BlackBerry Desktop Software Installation CD into your CD drive.
2. Complete the onscreen instructions.
Ⅲ
Select BlackBerry Internet Service as your account integration option.
3. When the installation is complete, connect the smaller end of the USB cable
to your BlackBerry 8703e.
4. Connect the larger end of the USB cable to an available USB port on your computer.
5. On the Windows taskbar, click Start.
6. Click Programs > BlackBerry > Desktop Manager.
To find more information about the features of the BlackBerry Desktop
Software, click Help > Desktop Help Contents.
Note:
15
Setting Up for Email Using BlackBerry Enterprise Server
Your system administrator might set up your BlackBerry 8703e for email on your
behalf, or you might need to integrate your BlackBerry 8703e with a supported
email account yourself using one of the methods described here.
Using Enterprise Activation
If your system administrator has provided you with an Enterprise Activation
password, you can integrate your supported email account (up to 10) directly from
your BlackBerry 8703e.
To use Enterprise Activation:
1. Verify that your BlackBerry 8703e is connected to the Nationwide Sprint PCS
Network and that you are in a wireless coverage area.
2. On your BlackBerry 8703e, click Enterprise Activation.
3. Type your supported corporate email account address.
4. Type the Enterprise Activation password provided by your system
administrator.
5. Click Activate.
Your system administrator might request that you install the BlackBerry
Device Manager program on your computer to reduce the amount of data
that is sent over the wireless network when your BlackBerry 8703e is
connected to your computer.
Note:
Using the BlackBerry Desktop Software
If your system administrator does not provide you with an Enterprise Activation
password, you can install the BlackBerry Desktop Software on your computer to
integrate your BlackBerry 8703e with your supported email account.
To install the BlackBerry Desktop Software, the following system requirements apply:
ⅷ
Intel®-compatible 486 or higher computer that is compliant with USB 1.1
or later.
ⅷ
ⅷ
ⅷ
ⅷ
Windows® 98, Windows ME, Windows 2000, or Windows XP.
CD-ROM drive.
Available USB port.
If you use Windows 98 (not Windows 98 Second Edition), you must download
USB driver to operate as expected.
16
To use the BlackBerry Desktop Software:
1. Insert the BlackBerry Desktop Software Installation CD into your CD drive.
2. Complete the onscreen instructions:
Ⅲ
Select BlackBerry Enterprise Server or BlackBerry Desktop Redirector as your
account integration option.
Ⅲ
Select BlackBerry Enterprise Server as your email redirection option.
3. When the installation is complete, connect the smaller end of the USB cable
to your BlackBerry 8703e.
4. Connect the larger end of the USB cable to an available USB port on your
computer.
5. On the Windows taskbar, click Start.
6. Click Programs > BlackBerry > Desktop Manager.
Ⅲ
When you are prompted to generate an encryption key, complete the
onscreen instructions.
To find more information about the features of the BlackBerry Desktop
Software, click Help > Desktop Help Contents.
Note:
BlackBerry Desktop Redirector
Option:
If you do not have access to a BlackBerry Enterprise Server and you want to
associate your device with a corporate Microsoft Outlook (Workgroup
Installation) email account, you can install the BlackBerry Desktop
Redirector software on your computer to associate your device with that
email account.
To install the BlackBerry Desktop Redirector, when you install the
BlackBerry Desktop Software, select BlackBerry Desktop Redirector as your
message redirection option. See “Installing the BlackBerry Desktop
Software” on page 15 for information about installing the software.
Note: When using this option, your computer must be on and the
BlackBerry Desktop Redirector must be running to send and receive
messages on your device.
17
Using Your BlackBerry 8703e
Now that you have your BlackBerry 8703e set up and ready to use, you can start
taking advantage of all the features of your device. This section outlines many of
the basic features of your BlackBerry 8703e. For complete details, click Help or go
online to access your complete user guide.
Here’s a list of basic features to get you started:
ࡗ ࡗ ࡗ ࡗ ࡗ ࡗ ࡗ ࡗ ࡗ ࡗ ࡗ ࡗ ࡗ ࡗ ࡗ 18
Making and Answering Phone Calls
Making a Phone Call
ᮣ
On the Home screen, type a phone number and press the Send key (
To end the call, press the End key ( ).
).
Press the Send key on any screen to open the phone screen.
Note:
ᮣ
Select a contact, call log, or phone number link on any screen and press the
Send key ( ) to make a call.
Answering a Phone Call
ᮣ
To answer an incoming call, click Answer or press the Send key (
To end the call, press the End key ( ).
).
In-Call Options
During an active call, clicking the trackwheel displays a menu of available in-call
options, including Help, End Call, Flash, 3-Way Call, Mute, Notes, View Address Book,
View Calendar, View Messages, and Home Screen.
Using the Mute Option
ᮣ
To mute the microphone during a call, press the Mute button or click the
trackwheel and then click Mute. To turn the microphone back on, press the
Mute button again or click the trackwheel and then click Turn Mute Off.
Using the Speakerphone
ᮣ
To turn the speakerphone on or off during a call, press the Speakerphone
key ( ).
Using Call Waiting
To answer an incoming call waiting call:
ᮣ
When you hear the tone and see the “Waiting Call” message, click
Answer – Hold Current to answer the incoming call and put the other call
on hold.
To switch between calls:
Click the trackwheel and then click Flash.
ᮣ
19
Making Emergency Calls
You should be able to make emergency calls even if your BlackBerry 8703e is
locked or your account is restricted.
To make an emergency call:
ᮣ
Dial
To make an emergency call if your keypad or device is locked:
Click the trackwheel, click Emergency Call, and then click Yes.
and press
.
ᮣ
Enhanced 911 (E911) Information
This device features an embedded Global Positioning System (GPS) chip
necessary for utilizing E911 emergency location services where available.
When you place an emergency 911 call, the GPS feature of your device begins to
seek information to calculate your approximate location. Depending on several
variables, including availability and access to satellite signals, it may take up to
30 seconds or more to determine and report your approximate location.
Always report your location to the 911 operator when placing an
emergency call. Some designated emergency call takers, known as
Public Safety Answering Points (PSAPs) may not be equipped to
receive GPS location information from your device.
IMPORTANT
20
Using Voicemail
For information about setting up voicemail on your BlackBerry 8703e, see
Note:
New Voicemail Message Alerts
When you receive a new voice message, your BlackBerry 8703e alerts you and
prompts you to call your voicemail.
When you are roaming off the Nationwide Sprint PCS Network, you may not
receive notification of new voicemail messages. It is recommended that you
periodically check your voicemail by dialing 1 + area code + your wireless
Note:
phone number. When your voicemail answers, press ( ) and enter your
*
passcode. You will be charged roaming rates when accessing voicemail
while roaming off the Nationwide Sprint PCS Network.
Your BlackBerry 8703e device’s phone accepts messages even when it is
turned off. However, you are notified of new messages only when your
phone is turned on and you are in a Sprint PCS service area.
Retrieving Your Voicemail Messages
You can review your messages directly from your BlackBerry 8703e or from any
other touch-tone phone.
Using Your BlackBerry 8703e to Access Your Voicemail Messages
ᮣ
Press and hold . (Your BlackBerry 8703e will dial your voicemail box.)
If you have not disabled your voicemail passcode, enter the passcode and
press the pound key ( ) to access your voicemail.
Using Another Phone to Access Your Voicemail Messages
1. Dial your wireless phone number.
2. Press the asterisk key ( ).
*
3. Enter your voicemail passcode and press the pound key (#) to access your
voicemail.
Voicemail Options
When you are connected to your voicemail box, follow the spoken instructions to
set your voicemail options, including enabling or disabling Expert Mode, setting
up group distribution lists, selecting reply options, and recording an extended
absence greeting.
21
Sending Email Messages
You must set up a supported email account to use with your BlackBerry 8703e
before you can send and receive email messages. See “Setting Up Email on Your
1. Click Messages to display the messages list, and then click the trackwheel.
2. Click Compose Email.
3. In the To field, type an email address or a contact name.
4. Type a message and then click the trackwheel.
5. Click Send.
If your BlackBerry 8703e is integrated with more than one supported email
account, you can select an account to send the message from. At the top of
the message, in the Send Using field, press the Space key until the preferred
email account appears.
Note:
Sending PIN Messages
A personal identification number (PIN) uniquely identifies each BlackBerry device
on the network. If you know the PIN of another BlackBerry device user, you can
send a PIN message to that person. To find your PIN, in the BlackBerry 8703e
options, click Status.
1. Click Messages to display the messages list, and then click the trackwheel.
2. Click Compose PIN.
3. In the To field, type a PIN or a contact name.
4. Type a message and then click the trackwheel.
5. Click Send.
22
Sending SMS (Text) Messages
1. Click Messages to display the messages list, and then click the trackwheel.
2. Click Compose SMS.
3. Click [Use Once].
4. Click SMS.
5. Click Phone.
6. Type an SMS-compatible phone number and then click the trackwheel.
7. Click Continue.
8. Type a message and then click the trackwheel.
9. Click Send.
If you have added contacts to the address book, you can select a contact
from the list after you click Compose SMS.
Notes:
To send an SMS message quickly from the phone screen, type an
SMS-compatible phone number, click the trackwheel, and then click
SMS <###########>.
Adding Contacts
1. Click Address Book to display the contacts list, and then click the trackwheel.
2. Click New Address.
3. Type the contact information and then click the trackwheel.
4. Click Save.
If you have installed BlackBerry Desktop Manager software on your
can also add Contacts by connecting your BlackBerry 8703e to your
computer and synchronizing with a compatible Personal Information
Management (PIM) address book. See the BlackBerry Desktop Manager
Online Help for details.
Note:
23
Using the Calendar
Adding an Appointment
1. Click Calendar to display the calendar view, and then click the trackwheel.
2. Click New.
3. Type the appointment details.
4. Click the trackwheel, and then click Save.
Viewing and Editing Appointments
1. Click Calendar to display the calendar view, and then click the trackwheel.
2. Click the desired calendar view (View Week, View Month, or View Agenda).
If you are in Month view, you will need to click on a specific day to view
appointments for that day.
Note:
3. Select the appointment you wish to view or edit, click the trackwheel, and
then click Open.
If the selected item is a recurring appointment, select Open the series to edit
all occurrences or Open this occurrence to edit only the selected occurrence.
Note:
4. Confirm or edit the information as needed. When you have finished, click
the trackwheel and then click Save to save your changes.
Going to Web Pages
1. Click Internet Browser to display the browser, and then click the trackwheel.
2. Click Go To.
3. Type a Web address, click the trackwheel, and then click OK.
To insert a period, press the Space key.
Tips:
To insert a slash mark (/), press the Shift key + the Space key.
The Go To dialog box tracks the Web addresses that you type. To go to a
Web page on the list, click the Web address and then click OK.
24
Setting a BlackBerry 8703e Password
1. Click Options > Security Options.
2. Click General Settings.
3. Set the Password field to Enabled.
4. Set the other security options and then click the trackwheel.
5. Click Save.
6. Type a password and then click the trackwheel.
7. Retype the password.
8. Click the trackwheel.
Locking and Unlocking the BlackBerry 8703e
To lock your BlackBerry 8703e:
ᮣ
With a password set, on the Home screen, click Lock.
To unlock your BlackBerry 8703e:
ᮣ
On the Lock screen, roll the trackwheel. Click Unlock. Type your password.
Press the Enter key ( ).
When the BlackBerry 8703e is locked, you should be able to make an
emergency call without dialing the emergency access number. Click
Emergency Call. Click Yes.
Note:
Enabling Profiles
ᮣ
Click Profiles to display the profiles page, click a notification profile, and
then click Enable.
To change the current notification profile quickly, select a profile and then
press the Space key.
Note:
25
Location Settings
Your BlackBerry 8703e is equipped with a Location feature for use in connection
with location-based services that may be available.
The Location feature allows the network to detect your position. Turning Location
off will hide your location from everyone except 911.
Turning Location on will allow the network to detect your position using GPS
technology, making some Sprint PCS applications and services easier to use.
Turning Location off will disable the GPS location function for all purposes
except 911, but will not hide your general location based on the cell site
serving your call. No application or service may use your location without
your request or permission. GPS-enhanced 911 is not available in all areas.
Note:
To enable your phone’s Location feature:
1. Click Options, and then click Location Based Services.
2. Click the trackwheel and click Change Option.
3. Click Location ON, click the trackwheel, and then click Save.
When the Location feature is on, the Home screen will display the
icon.
When Location is turned off, the
icon will be displayed.
26
Using Bluetooth With Your BlackBerry 8703e
Turning the Bluetooth Radio On or Off
To turn on the Bluetooth® Radio:
ᮣ
Click Options to display the BlackBerry 8703e options, and then click
Bluetooth. Click the trackwheel. Click Enable Bluetooth.
To turn off the Bluetooth radio:
ᮣ
Click Options to display the BlackBerry 8703e options, and then click
Bluetooth. Click the trackwheel. Click Disable Bluetooth.
Pairing With Another Bluetooth-Enabled Device
1. Click Options to display the BlackBerry 8703e options, click Bluetooth, and
then click the trackwheel.
2. Click Add Device.
3. Click the name of a Bluetooth-enabled device.
4. In the Enter passkey for <device name> field, type a passkey.
5. Type the same passkey on the Bluetooth-enabled device with which you are
pairing.
Verify that the Bluetooth-enabled device that you want to pair with is in the
correct mode for pairing.
Notes:
The names of the Bluetooth-enabled devices with which you have
already paired appear in the list of paired Bluetooth-enabled devices.
They do not appear in the list of Bluetooth-enabled devices that appears
when you click Add Device.
Using Your BlackBerry 8703e as a Modem
The data capabilities of your BlackBerry 8703e allow you to use your data
connection as a modem for your desktop or laptop PC. You’ll be able to send and
receive email, browse the Internet, and access your company’s network anywhere
on the Nationwide Sprint PCS Network.
Setting Up a Data Connection With Your PC
In order to use your BlackBerry 8703e as a modem, you’ll first need to load the
Sprint PCS® Connection Manager Software on your PC, then use the USB cable to
connect your BlackBerry 8703e to your PC.
27
To set up your device-to-PC data connection:
downloads, select your computer’s operating system, and download the
“Sprint PCS Connection Manager for Phone as Modem/USB Cables.” (The
software and drivers can be downloaded free of charge.)
2. Double-click on the downloaded file and follow the onscreen instructions to
install the Sprint PCS Connection Manager Software and drivers to your PC.
When installing the software, in the “Custom Setup” window, select Install
Blackberry Drivers in addition to the two default selections.
Tip:
3. Once the software has been fully installed, connect your BlackBerry 8703e
to your PC using the supplied USB cable. (Your PC will detect the connection
and a “Found New Hardware” icon may appear in your system tray.)
Before using Sprint PCS Connection Manager with your BlackBerry 8703e,
you must first install and connect with the BlackBerry Desktop Software
(version 4.1 or higher). See “Installing the BlackBerry Desktop Software” on
page 15 for details.
Note:
4. Launch the Sprint PCS Connection Manager Software and click Go to
connect.
5. Once the connection is established, launch an Internet session, check your
email, or do anything else you would do using a traditional data connection.
6. When you’re ready to terminate the data connection, double-click on the
Spring PCS Connection Manager icon in the system tray, then click Stop to
end the session.
7. Disconnect the USB cable from your BlackBerry 8703e and from your PC.
While your data connection is active, incoming calls ring through and can be
answered, interrupting the data session. During a call, the data session is
suspended (you can’t access additional pages), but when the call is finished,
you are returned to your active data session.
Note:
28
Finding Help With Other Features
ᮣ
To access a list of topics that are associated with the program that you are
using, in a program, click the trackwheel and then click Help.
ᮣ
To open the main list of topics for all programs, on any Help screen, click the
trackwheel and then click Index.
User Guide
The user guide is only a few clicks away on your BlackBerry 8703e! To learn more
about how to use your BlackBerry 8703e, click Help.
In the menu on your BlackBerry 8703e, click Help to see help topics associated
with the program that you are using.
Additional Resources
If you use the BlackBerry Internet Service, log in to your account using a desktop
On the menu bar, click Help to view the BlackBerry Internet Service Online Help for
more information about email message troubleshooting.
If you use the BlackBerry Desktop Software, on the menu bar, click Help to find
the BlackBerry Desktop Software Online Help and the BlackBerry User Guide.
29
BlackBerry 8703e Basics and Shortcuts
Navigating Screens
Click Keyboard Lock. (Set a password
for added security.)
Lock the device/keyboard
Unlock the device/keyboard
Double-click the trackwheel.
Move the cursor vertically or
horizontally
Roll the trackwheel. – or –
Press
and roll the trackwheel.
Return to the previous screen
Click an item
Press the Escape button.
Highlight the item and then click
(press) the trackwheel.
Press and hold
trackwheel.
and roll the
Select multiple items
Press and hold
Escape button.
and press the
Switch between programs
Go to the top of a screen
Press
Press
.
.
Go to the bottom of a screen
Turn the BlackBerry 8703e on or off
Press and hold the Power button.
Setting the Convenience Keys
Your BlackBerry 8703e includes two Convenience keys – a front
Convenience key located in the center of the device above the
keyboard and a side Convenience key located on the left side of the
device. These assignable keys allow you one-touch access to your
selected programs.
To program your Convenience keys:
1. Click Options > Screen/Keyboard.
2. Click Front Convenience Key Opens
or Side Convenience Key Opens.
3. Select the programs you want the
keys to open, click the trackwheel,
and then click Save.
30
Typing and Editing
Capitalize a letter
Press and hold the letter.
Insert a period
Press
Press
Press
twice.
Type the alternate character on a key
Insert a symbol
and press the key.
.
Press and hold a letter and roll the
trackwheel.
Insert an accented character
Select text
Press
and roll the trackwheel.
Press and hold
trackwheel.
and roll the
Select characters
Press
and click the trackwheel.
Copy selected text
Cut selected text
– or –
Click the trackwheel and click Copy.
Press and . – or –
Click the trackwheel and click Cut.
Press
and click the trackwheel.
Paste selected text
Cancel a selection
– or –
Click the trackwheel and click Paste.
Press the Escape button.
31
Fields
Press the Space key (
) to change the value in a
field.
Press the Alt key ( ) to view all the values that are
available in the selected field.
On an option screen, you can also select an option and
click the trackwheel. Click Change Option. Click a value.
Menus
Click the trackwheel to view the menu.
On the menu, click standard menu items such as New,
View, Edit, Delete, Save, Options, and Help. Additional
menu items might appear depending on the item you
have selected.
Status Indicators
roaming
Alt mode on
unread message
filed message
receiving data
saved Web page
message includes
attachment
transmitting data
alarm set
placed call
missed call
text (SMS)
message
voicemail message
Bluetooth® on
received call
system is busy
sent message
notification LED
Bluetooth
connected
message sending
message not sent
read message
low battery LED
wireless coverage
LED
Number mode on
Shift mode on
Bluetooth
connection LED
32
Battery Status
Full battery power
Low battery power
Charging
Wireless Network Coverage
You must be connected to the Nationwide Sprint PCS Network to begin using
many of the features of your BlackBerry 8703e. To connect to or disconnect from
the network, click Turn Wireless On/Turn Wireless Off.
Indicators on the Home screen show the wireless coverage level for the area in
which you are using your BlackBerry 8703e. A low level of wireless coverage
might limit the use of some features, as shown in the chart below.
Full wireless coverage
No wireless coverage
Wireless is turned off
Emergency calls
Text (SMS) messages
Phone
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
ⅷ
Email and PIN messages
Browser
High-speed data*
*High-speed 1X EV (EVDO service) subject to availability.
Contact Sprint Customer Service for more information.
33
Shortcuts
Your BlackBerry 8703e offers a number of keyboard shortcuts to help make
navigating your device easier and faster.
Phone Shortcuts
Open the phone screen or make a
phone call
Press
Press
.
.
End a call
Press the Mute button on the top of
your BlackBerry 8703e.
Turn mute on or off during a call
Turn speakerphone on or off during a
call
Press
.
Change the volume during a call
Dial a letter in a phone number
Roll the trackwheel.
Press and hold
letter key.
and then press the
Open the contact list from the phone
screen
Press and hold
.
Redial a number
Press
twice.
Call voicemail access number
Press and hold
.
Press and hold an unassigned key
and then enter a phone number.
Assign speed dial to a number key
Browser Shortcuts
Go back one page
Press the Escape button.
Exit the browser
Press and hold the Escape button.
Search for a word on a page
Open a selected link
Press
Press
.
.
Switch between normal and full-screen
view
Press
Press
.
Go down one page
.
34
Go up one page
Press
Press
+
.
Go to a specific Web page
.
Message List Shortcuts
Open a selected message
Compose new message
Reply to sender
Press
Press
Press
Press
Press
Press
.
.
.
.
.
.
.
.
.
Reply to all
Forward message
Go to messages from the next day
Go to messages from the previous day Press
Go to the next unread message
File a message
Press
Press
Press
Press
View sent messages
+
.
.
View received messages
+
Calendar Shortcuts
Go to the next day, week, or month
Press
.
Go to the previous day, week, or month Press
.
.
Schedule an appointment
Press
Move the cursor horizontally in
week view
Press and hold
trackwheel.
and roll the
and roll the
Move the cursor vertically in
month view
Press and hold
trackwheel.
For the Calendar shortcuts to work in Day view, in the calendar options, set
the Enable Quick Entry field to No.
Note:
35
Frequently Asked Questions
Why does my BlackBerry 8703e not turn on?
The power might be off. Press the Power button on top of the device.
information.
Why does my BlackBerry 8703e not charge?
A connection might not be complete. Check that all cables and plugs are fully
more information.
The battery might not be inserted properly. Remove and reinsert the battery.
information.
If you connect your BlackBerry 8703e to your computer to charge (see below),
verify that the computer is turned on. If you connect your device to the
computer using a USB hub, the hub must be self powered to provide enough
power to charge your device.
Can I charge my BlackBerry 8703e by connecting it to my computer?
If you have installed the BlackBerry Desktop Software or the BlackBerry Device
Manager on your computer, you can connect your BlackBerry 8703e to the
computer to charge the battery.
1. Verify that the computer is turned on.
2. Connect the smaller end of the USB cable to your BlackBerry 8703e.
3. Connect the larger end of the USB cable to an available USB port on your
computer.
To find more help with connecting your BlackBerry 8703e to the computer,
in the desktop software, click Help to view the BlackBerry Desktop Software
Online Help.
Note:
Why can I not send or receive email messages?
Verify that your BlackBerry 8703e is connected to the Nationwide Sprint PCS
Network and that you are in a wireless coverage area. See “Connect to the
Nationwide Sprint PCS Network” on page 6 for more information.
36
Verify that you have set up a supported email account for use with your
information.
If you are using the BlackBerry Internet Service, see the BlackBerry Internet
Service Online Help for more information about email message troubleshooting.
If you continue to be unable to send and receive messages, reset your
BlackBerry 8703e by removing and reinserting the battery.
To find more help with sending and receiving email messages, in the
messages list, click the trackwheel. Click Help > Email Messages.
Note:
Can I integrate my BlackBerry 8703e with a corporate email account if I do not have
access to a BlackBerry Enterprise Server?
If you use Microsoft Outlook (Workgroup installation) with an email account on
a Microsoft Exchange Server version 5.5 or later and your BlackBerry 8703e does
not have access to a BlackBerry Enterprise Server, your system administrator
might permit you to install the BlackBerry Desktop Redirector on your computer
to integrate your device with your supported email account.
To integrate your BlackBerry 8703e with a supported email account using the
BlackBerry Desktop Redirector, when you install the BlackBerry Desktop
Software, select BlackBerry Desktop Redirector as your message redirection
information about installing the BlackBerry Desktop Software.
Your computer must be on and the BlackBerry Desktop Redirector must be
running to send and receive messages on your BlackBerry 8703e.
Can I set up for email using both the BlackBerry Enterprise Server and BlackBerry
Internet Service?
If your wireless service permits email setup using more than one service, first
complete the steps in “Setting Up for Email Using BlackBerry Enterprise Server”
Contact Sprint Customer Service for more information about availability and the
fees that might be associated with email setup using both BlackBerry Enterprise
Server and BlackBerry Internet Service.
How do I reset my BlackBerry 8703e?
To reset your BlackBerry 8703e hardware and programs, remove and then
reinsert the battery.
37
How do I clean the screen?
Clean the screen and device using only a soft dry cloth. Do not use liquid, aerosol
cleaners, or solvents on or near your BlackBerry 8703e. Disconnect any cables
from the computer and unplug any charging accessories from the electrical
outlet before cleaning.
See the Safety and Product Information booklet for more information about
caring for your BlackBerry 8703e.
Note:
Where can I buy accessories for my BlackBerry 8703e?
You can buy approved accessories, including batteries and chargers, for your
BlackBerry 8703e at Sprint Stores or online at:
click Accessories.
Use only those accessories approved by RIM. Using any accessories not
approved by RIM for use with your BlackBerry 8703e may invalidate any
approval or warranty applicable to your BlackBerry 8703e and may be
dangerous.
Note:
Where can I download games and ring tones for my BlackBerry 8703e?
Many third-party vendors offer games, ring tones, and other programs for
your BlackBerry 8703e online. You can download new programs using your
BlackBerry 8703e browser, or download them using your computer and load
them onto your device using the Application Loader tool of the BlackBerry
Desktop Software.
For example, you can visit the following Web site using the browser on your
BlackBerry 8703e: mobile.blackberry.com.
Your use of third-party software shall be governed by and subject to you
agreeing to the terms of separate software licenses, if any, for those
products and services. Any third-party products or services that are provided
with RIM’s products and services are provided “as-is.” RIM makes no
representation, warranty, or guarantee whatsoever in relation to the third-
party products and services even if RIM has been advised of the possibility of
such damages or can anticipate such damages.
Note:
Why does the screen on my BlackBerry 8703e turn off?
When you do not use your BlackBerry 8703e for a period of time, the screen
turns off to conserve battery power. Roll the trackwheel or press any key to turn
the screen on again.
38
BlackBerry Internet Service – Frequently Asked
Questions
How do I change or update the BlackBerry device I want to use with the BlackBerry
Internet Service?
The BlackBerry Internet Service is linked to your particular BlackBerry 8703e. If
you switch BlackBerry devices, you can log in to the BlackBerry Internet Service
Web site to update the device PIN that is associated with the BlackBerry Internet
See the BlackBerry Internet Service Online Help or contact Sprint for more
information about changing or updating your BlackBerry device.
Why can I not add a supported email address?
Verify that the email account that is associated with the email address that you
want to add supports POP3 or IMAP4. Contact your email provider for more
information about the address types that you can add. See the BlackBerry
Internet Service Online Help for more information about adding supported email
addresses.
When I add a supported email address, how does it work with the BlackBerry Internet
Service?
When you add a supported email account (up to 10) to the BlackBerry Internet
Service, a link is established between the BlackBerry Internet Service and the
email account that is associated with the email address you have added. This
link allows you to send and receive email messages from your BlackBerry 8703e
using the email account that you have added. Email messages continue to be
delivered to the original email account as they were before you added the email
account to the BlackBerry Internet Service. You also see email messages from
the account that you have added in the message list on your BlackBerry device.
Email messages that you read, file, or delete on your BlackBerry 8703e should be
marked as read, filed, or deleted automatically in your email account. Changes
that you make to email messages in your email account are not reflected on
your BlackBerry 8703e. If you have a Microsoft Exchange or IBM Lotus Domino
work email account, or an IMAP personal email account, email messages that
you send from the BlackBerry 8703e are copied to the Sent Items folder in your
supported email account. Likewise, email messages that you delete from the
BlackBerry 8703e are copied to the Deleted Items folder.
Depending on your email account type or mail implementation, wireless
email reconciliation might not be available for your BlackBerry 8703e.
Note:
39
To synchronize personal information management (PIM) data such as contacts,
tasks, and appointments, you must install the BlackBerry Desktop Software. See
“Installing the BlackBerry Desktop Software” on page 15 for more information.
Where Can I Find More Information?
User Guide
The user guide is only a few clicks away on your BlackBerry 8703e! To learn more
about how to use your device, click Help.
In the menu on your BlackBerry 8703e, click Help to see help topics associated
with the program that you are using.
Additional Resources
If you use the BlackBerry Internet Service, log in to your account using a desktop
On the menu bar, click Help to view the BlackBerry Internet Service Online Help.
If you use the BlackBerry Desktop Software, on the menu bar, click Help to find
the BlackBerry Desktop Software Online Help and the BlackBerry User Guide.
For additional BlackBerry help and troubleshooting information, visit:
40
Terms and Conditions of Services
Thanks for choosing Sprint. These terms and conditions are part of
your agreement with Sprint for PCS (CDMA) Services. Separate terms
apply for any iDEN products or services.
Please note these terms may not be the most current version. You
can get a current version of the terms on our Web site at
www.sprint.com or by requesting a copy from us at 1-888-211-4PCS.
General. This agreement (“Agreement”) covers the terms on which we
agree to provide and you agree to accept any service or product we make
available to you, including your wireless services, wireless devices, etc.
(collectively “Services”). You accept this Agreement when you do any of the
following: (a) provide your written or electronic signature; (b) accept
through an oral or electronic statement; (c) attempt to or in any way use
any of the Services; (d) pay for any Services; or (e) open any materials or
package that says you are accepting when you open it. The Agreement
includes the terms in this document together with the terms associated
with the Services you select (as described in our marketing materials, e.g.,
service plan brochures, or on our Website). You represent that you are at
least 18 years old. In this document, we use the words “we,” “us,” “our” or
“Sprint” to refer to Sprint Spectrum L.P. and its affiliates doing business as
Sprint PCS.
Agreement. We may change the Agreement at any time with notice. Any
changes to the Agreement are effective when we publish them. If you use
our Services or make any payment to us on or after the effective date of
the changes, you accept the changes. If we change a material term of the
Agreement and that change has a material adverse effect on you, you may
terminate the Agreement without an Early Termination Fee by calling 1-
888-567-5528 within 30 days after the changes go into effect. You
understand and agree that taxes, Universal Service fees and other charges
imposed by the government or based on government calculations may
increase or decrease on a monthly basis, and that this paragraph does not
apply to any increases in such taxes, Universal Service fees or other
charges.
41
Activating Service. Before activation, we may check your credit and verify
your identity. You must have and maintain satisfactory credit to receive
and continue to receive Services. We may charge a nonrefundable
activation fee, deposit, prepayment or other fee to establish or maintain
Services.
Term Commitments. Unless we specifically tell you otherwise, our service
plans require that you maintain service for a minimum term (“Term Service
Plan”), usually 1 or 2 years. After satisfying this minimum term, your service
plan will continue on a month-to-month basis unless you have agreed to
extend the term for additional period(s). Certain service, promotional or
product offers may require that you agree to or extend a Term Service Plan.
As discussed below, we may charge you an Early Termination Fee if you
deactivate a Term Service Plan before the end of the term.
Using Services. You agree to not use our Services in an unlawful,
fraudulent or abusive manner. You may not resell or lease Services to
anyone. Sprint is not responsible for any opinions, advice, statements,
services applications or other information provided by third parties and
accessible through our various Services, including the internet. Neither
Sprint, its vendors or licensors guarantees the accuracy, completeness or
usefulness of information that is obtained through these Services. You are
responsible for evaluating such content.
You are also responsible for any use of our Services through any wireless
device on your account including, but not limited to, use by children or
minors. We strongly recommend that you closely monitor any such usage.
Changing Services. Changes to Services will generally be effective at the
start of your next full invoicing cycle. In certain instances, the changes may
take place sooner, in which case your invoice will reflect pro-rated charges.
Certain changes may be conditioned upon payment of an Early
Termination Fee or certain other charges.
Termination of Services. Consistent with this Agreement: (a) we may
terminate Services at any time with notice to you and, in certain instances,
without notice; and (b) you may terminate Services at any time with prior
notice to us. Except as otherwise provided in this Agreement, IF YOU
TERMINATE YOUR TERM SERVICE PLAN EARLY, OR WE DO SO FOR GOOD
CAUSE, YOU WILL BE REQUIRED TO PAY THE APPLICABLE EARLY
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TERMINATION FEE ASSOCIATED WITH YOUR SERVICES. We will not charge
an Early Termination Fee for deactivations consistent with our Return
Policy or for service plans being provided on a month-to-month basis. If
any Services are terminated before the end of your current invoicing cycle,
we will not prorate charges to the date of termination, and you will not
receive a credit or refund for any unused Services.
Wireless Devices, Numbers & E-mail Addresses. We did not
manufacture your wireless device and we are not responsible for any
defects or for the acts or omissions of the manufacturer. The only
warranties on your device are any limited warranties extended by the
manufacturer directly to you or passed on to you through us. Your device
may not accept Services directly from any other carrier. You do not have
any rights to any number, e-mail address or other identifier we may assign
to your device or account; you may not modify, change or transfer any of
these except as we allow or as allowed for by law. In certain instances, you
may transfer your number from another carrier to us, or from us to
another carrier. We do not guarantee that transfers to or from us will be
successful. If you transfer your number away from us, the terms of this
Agreement (e.g., Early Termination Fee, etc.) still apply. If a transfer to
Sprint is not successful, you will be responsible for any discounts provided
to you with the purchase of your device. See our printed in-store materials or
transfers.
Coverage. Available coverage areas for Services are generally identified in
on our digital network (the “Nationwide Sprint PCS Network”) as well as
coverage we make available to you through agreements with other
carriers (“off network” or “roaming” coverage).
All coverage maps are high level representations of outdoor coverage and
there are gaps in coverage within areas shown as covered on the maps.
Coverage is not available everywhere, nor can we guarantee you will receive
coverage at all times, or without interruptions or delays (e.g., dropped calls,
blocked calls, etc.) in the coverage areas we identify. Actual coverage and
quality of Services may be affected by conditions within or beyond our
control, including network problems, software, signal strength, your
equipment, structures (including buildings in which you may be located),
atmospheric, geographic, or topographic conditions.
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Roaming Coverage. You are roaming anytime your phone indicates that
you are roaming. Roaming coverage is only available with certain devices
and, unless included as part of your Services, will result in additional
charges. Roaming calls placed “manually” (through an operator or with a
credit card) will always incur separate and additional charges. Depending
on your phone settings, you may automatically roam if there is a gap or
interruption in coverage within the Nationwide Sprint PCS Network
coverage area and roaming coverage areas. See your phone guide for how
to adjust phone settings. Certain features and services may not be
available in roaming coverage areas (including Sprint PCS Vision, voicemail,
call waiting, call forwarding, etc.).
Charges. Carefully review the terms of your Services. You will be assessed
charges based on the terms of your Services including, without limitation,
monthly recurring charges and charges based on actual usage (e.g.,
charges for long distance, roaming, call forwarding, directory assistance,
etc.). Airtime and other time based usage charges are calculated from
when your device first initiates contact with a network until the network
connection is broken, whether or not you were actually successful in
connecting to the intended destination. However, you will not be charged
for voice calls that ring and do not pick up, or if you get a busy signal. For
voice calls received by your device, you are charged from the time shortly
before the phone starts ringing until the call is terminated. You are
charged for an entire voice call based on the time period in which the call is
initiated. Partial minutes of use are rounded up to the next minute.
Sprint PCS Vision Charges. Vision usage is measured in bytes, not in
minutes. Bytes are rounded up to kilobytes. Usage rounding occurs at the
top of each clock hour while in a session and at the end of each session and
is then charged to you based on the terms of your Services. Depending on
your Services, usage may be charged against an allowance or on a fixed
price per kilobyte. Usage charges may be rounded up to the next cent at
monthly or other intervals. In certain instances, you may not know that
your session has not ended. As long as your device is connected to our
network, you will incur data usage charges. You will be charged for all data
directed to the internet address (or “IP address”) assigned to your device,
regardless of who initiates the activity or whether your device actually
receives the data. This includes, but is not limited to, the amount of data
associated with the particular information/item (e.g. game, ringer, email,
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etc.), additional data used in accessing, transporting and routing this
information/item on our network, data from partial or interrupted
downloads, re-sent data, and data associated with unsuccessful attempts
to reach Websites or use applications. Based on these and a number of
other factors (e.g., the specific application, network performance, etc.)
data used and charged to you will vary widely, even for the same activity.
Estimates of data usage – for example, the size of downloadable files – will
not be accurate or a reliable predictor of actual usage. Your invoice will not
separately identify the number of kilobytes attributable to your use of
specific sites, sessions or services.
Taxes and Surcharges. We invoice you for taxes, fees and other charges
levied by or remitted directly to federal, state, local or foreign governments
including, without limitation, sales, gross receipts, Universal Service, use,
and excise taxes. If you claim any tax exemption, you must provide us with
a valid tax-exempt document. Tax exemptions are not applied
retroactively. We also invoice you for surcharges that we collect and keep
to pay for the costs of complying with government programs such as
number pooling and portability, and Enhanced 911 service; these charges
are not the taxes nor government imposed assessments.
Invoicing & Payment. Invoicing cycles and dates may change from time
to time. Monthly recurring and related charges for Services are generally
invoiced one invoicing cycle in advance. Other charges are invoiced soon
after they are incurred. Most usage is generally applied to the invoicing
cycle in which they are incurred, but in some instances may be applied to
subsequent invoicing cycles. You are responsible for all charges associated
with any device activated on your account, regardless of who used the
device. You must pay all charges by the due date on the invoice. Past due
amounts accrue late charges until paid at the rate of 5% per month or at the
highest rate allowed by law and may result in immediate suspension of your
account. If you agree to any auto-payment option through banking or
credit account, we may initiate payment from the account for all amounts
we invoice you without additional authorization or notice. Based on your
credit or payment history, we may require certain forms of guaranteed
payment as a condition of maintaining Services. If we invoice you for
amounts on behalf of a third-party, payments received are first applied to
amounts due to us. You may be charged additional fees for certain
methods of payment and for payments denied by a financial institution.
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Acceptance of payments (even if marked “paid in full”) does not waive our
right to collect all amounts that you owe us.
Disputed Charges. Disputes concerning any charges invoiced must be
raised within 60 days of the date of the invoice. You accept all charges not
disputed in this time period. Disputes can only be made by calling or
writing us as directed on your invoice.
Account Spending Limit & Deposits. We may impose an account
spending limit (“ASL”) on any account without notice. We will notify you of
an ASL based on your credit or payment history and may reduce the ASL at
any time with prior notice. An ASL should not be relied on to manage
usage on your account. We may suspend an account without prior notice
when the account balance reaches the ASL, even if the account is not past
due. Services can be restored upon payment of an amount that brings the
account balance below the ASL and any past due amounts. If we require a
deposit for you to establish or maintain an account, we will hold the
deposit as partial guarantee of payment for Services. We may change the
deposit amount at any time with notice for good reason. Except as we
allow, a deposit may not be used to pay any invoice or delay payment. The
deposit amount, the length of time we hold the deposit and changes to
the deposit amount are determined based on your credit and payment
history. The rate of interest, if any, on the deposit is subject to change. We
may mix deposits with our other funds. If your account is terminated for
any reason, we may without notice apply your deposit to any outstanding
charges. We may send any remaining deposit amounts to your last known
address within 75 days after account termination. If the funds are returned
to us, you may claim these funds for one year from the date of return. Any
money held during this one-year period will not accrue interest for your
benefit and are subject to a servicing fee charged against the balance. You
forfeit any portion of the money left after the one-year period.
Other Sprint PCS Vision Terms. You will not receive voice calls while
using Vision. Vision is not available for use with server devices or host
computer applications, other systems that drive continuous heavy traffic
or data sessions, or as substitutes for private lines or frame relay
connections. Unlimited Vision plans/options may not be used with Sprint
PCS phones or smart phones being used as a modem in connection with
other equipment (e.g., computers, etc.) through use of connection kits or
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other phone-to-computer/PDA accessories, or Bluetooth or other wireless
technology. We may terminate services without notice for any misuse. You
may have access to certain games, ringers, screen savers and other items
on our Vision site (“Premium Services”) that are available for an additional
charge. You will be billed for Premium Service purchases on your Sprint PCS
invoice based on the charges as specified at purchase. Subject to the terms
of the content purchased, we may delete premium and non-premium
items downloaded to any storage areas we may provide, including any
pictures, games and other content. We may limit the amount of Premium
Services you may purchase in a specific timeframe (month, week, day, or
other time period).
Voice Command. Calls to 911 or similar emergency numbers cannot be
placed through the Voice Command feature. See our printed in-store
this option.
Wireless Web. Wireless Web Services may be available depending on
your device and Service plan/option. This is not a Vision service. Usage is
calculated on minutes used and generally deducts from your Service plan
additional important information on this option.
Lost or Stolen Equipment. If your device is lost or stolen, please notify us
immediately by calling 1-888-211-4PCS. You are responsible for all charges
incurred before you notify us of the loss or theft. You agree to cooperate
reasonably with us in investigating suspected unlawful or fraudulent use.
Messaging. You may incur charges in accessing, sending or receiving
messages on your device. We may impose limits on the number of
voicemail, text, email or other messages that can be retained through your
account. Indicators of messages on your device, including mailbox icons,
may not always provide an up to date indication of new messages and you
may at times need to manually reset or clear your mailbox indicator.
Legitimate messages may be interrupted by software aimed at prevention
of SPAM or similar messages.
Caller ID. If you do not want people you call to receive the number
assigned to your phone, call us at 1-888-211-4PCS for information about
automatic Caller ID blocking. The number assigned to your phone can be
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blocked on a per-call basis by dialing *67 + Destination Number + TALK (or
similar key). Caller ID blocking is not available when using Vision or
Wireless Web services.
TTY Access. A TTY (also known as TDD or Text Telephone) is a
telecommunications device that allows people who are deaf or hard of
hearing, or who have speech or language disabilities, to communicate by
telephone. TTY doesn't work with all devices. If you have a TTY-capable
device, it may not function effectively, or at all, when attempting 911 calls
and should not be relied on for such calls.
Disclaimer of Warranties. WE MAKE NO REPRESENTATIONS OF
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (TO THE EXTENT
ALLOWED BY LAW) ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICES OR
WIRELESS DEVICE. WE DO NOT PROMISE UNINTERRUPTED OR ERROR-FREE
SERVICES AND YOU AGREE TO HOLD US HARMLESS FOR ALL SUCH
PROBLEMS.
Limitation of Liability. Neither we nor our vendors, suppliers or licensors
are liable for any damages arising out of or in connection with any: (a) act
or omission by your, or another person or company; (b) providing or failing
to provide Services, including deficiencies or problems with your wireless
device, our network coverage or Services (e.g., dropped, blocked,
interrupted calls/messages, etc.); (c) traffic or other accidents, or any
health-related claims allegedly arising from the use of Services, any
wireless devices or related accessories; (d) content or information accessed
while using our Services, such as through the internet; (e) interruption or
failure in accessing or attempting to access emergency services from your
phone, including through 911, E911 or otherwise; or (f) events due to
factors beyond our control, including acts of God (including, without
limitation, weather-related phenomena, fire or earthquake), war, riot,
strike, or orders of governmental authority. In the event we are found to be
responsible to you for monetary damages relating to the Services (including
wireless devices), you agree that any such damages will not exceed the pro-
rated monthly recurring charge for your Services during the affected period.
NO CONSEQUENTIAL OR OTHER DAMAGES. UNDER NO
CIRCUMSTANCES ARE WE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL,
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PUNITIVE OR SPECIAL DAMAGES OF ANY NATURE WHATSOEVER ARISING
OUT OF OR IN CONNECTION WITH PROVIDING OR FAILING TO PROVIDE
SERVICES, PHONES OR OTHER EQUIPMENT USED IN CONNECTION WITH
THE SERVICES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOSS OF
BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND SERVICES. THIS
SECTION SURVIVES TERMINATION OF THIS AGREEMENT.
MANDATORY ARBITRATION OF DISPUTES. INSTEAD OF SUING IN
COURT, YOU AND SPRINT AGREE TO ARBITRATE ANY AND ALL CLAIMS,
CONTROVERSIES OR DISPUTES AGAINST EACH OTHER ARISING OUT OF OR
RELATING TO THIS AGREEMEN, INCLUDING, WITHOUT LIMITATION, THE
SERVICES, ANY PHONES/EQUIPMENT, OR ADVERTISING, EVEN IF IT ARISES
AFTER YOUR SERVICES HAVE TERMINATED, AND INCLUDING CLAIMS YOU
MAY BRING AGAINST SPRINT'S EMPLOYEES, AGENTS, AFFILIATES OR OTHER
REPRESENTATIVES, OR THAT SPRINT MAY BRING AGAINST YOU (“CLAIMS”).
THE FEDERAL ARBITRATION ACT APPLIES TO THIS AGREEMENT AND ITS
PROVISIONS, NOT STATE LAW, GOVERN ALL QUESTIONS OF WHETHER A
CLAIM IS SUBJECT TO ARBITRATION. THIS PROVISION DOES NOT PREVENT
EITHER YOU OR SPRINT FROM BRINGING APPROPRIATE CLAIMS IN SMALL
CLAIMS COURT, BEFORE THE FEDERAL COMMUNICATIONS COMMISSION
OR A STATE PUBLIC UTILITIES COMMISSION.
YOU AND SPRINT FURTHER AGREE THAT NEITHER SPRINT NOR YOU WILL
JOIN ANY CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY IN A
LAWSUIT, ARBITRATION OR OTHER PROCEEDING; THAT NO CLAIM EITHER
SPRINT OR YOU HAS AGAINST THE OTHER SHALL BE RESOLVED ON A
CLASS-WIDE BASIS; AND THAT NEITHER SPRINT NOR YOU WILL ASSERT A
CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE. IF
FOR ANY REASON THIS ARBITRATION PROVISION DOES NOT APPLY TO A
CLAIM, WE AGREE TO WAIVE TRIAL BY JURY.
A single arbitrator engaged in the practice of law will conduct the
arbitration. The arbitration will be filed with and the arbitrator will be
selected according to the rules of either JAMS or the National Arbitration
Forum (“NAF”), or, alternatively, as we may mutually agree. We agree to act
in good faith in selecting an arbitrator. The arbitration will be conducted by
and under the then-applicable rules of JAMS or NAF, wherever the
arbitration is filed or, if the arbitrator is chosen by mutual agreement of
the parties, the then-applicable rules of JAMS will apply unless the parties
agree otherwise. All expedited procedures prescribed by the applicable
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rules will apply. We agree to pay our respective arbitration costs, except as
otherwise required by rules of JAMS or NAF, as applicable, but the
arbitrator can apportion these costs as appropriate. The arbitrator's
decision and award is final and binding, and judgment on the award may
be entered in any court with jurisdiction.
If any party files a judicial or administrative action asserting a claim that is
subject to arbitration and another party successfully stays such action or
compels arbitration, the party filing that action must pay the other party's
costs and expenses incurred in seeking such stay or compelling arbitration,
including attorneys' fees.
If any portion of this Mandatory Arbitration of Disputes section is
determined to be invalid or unenforceable, the remainder of the Section
remains in full force and effect.
Miscellaneous. You may notify us by calling us at 1-888-211-4PCS, or use
that number to get our current address for written notice. We may send
you notice to your last known address in our invoicing records, or by calling
leaving you a voice message on your wireless device or home phone.
Properly addressed written notice is effective three days after deposit in
the U.S. mail, postage prepaid. This Agreement is governed by and must be
construed under federal law and the laws of the State of Kansas, without
regard to choice of law principles. If either of us waives or fails to enforce
any requirement under this Agreement in any one instance, that does not
waive our right to later enforce that requirement. If any part of this
Agreement is held invalid or unenforceable, the rest of this Agreement
remains in full force and effect. Section headings are for descriptive, non-
interpretive purposes only. You may not assign this Agreement to any
other person or entity without our prior written approval. This Agreement
(including any referenced documents and attachments) makes up the
entire agreement between us and replaces all prior written or spoken
agreements.
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