Chapter 4 Using the Call Control Window
Performing Call-Control Tasks in the Call Control Window
Table 4-1 Quick Reference Table (continued)
Desired Result Action Performed
Retrieving a
Call from Hold
(Resume)
To retrieve a call from hold, perform one of the following tasks:
•
Right-click the call that is on hold; choose Resume from the context-sensitive
menu.
•
Click the call that is on hold and then perform one of the following tasks:
–
–
–
Click the Resume button on the Call Control toolbar.
Press Ctrl + L on your PC keyboard.
From the Actions menu, choose Resume.
•
Using the mouse, drag the call that is on hold onto the Resume button on the Call
Control toolbar.
•
•
Double-click the call that you placed on hold.
Use the Cisco IP Phone to retrieve the call from hold.
Transferring a To complete a transfer, perform the following procedure:
Call
1. Perform one of the following tasks:
a. Right-click the call that you want to transfer; then, choose Transfer from the
context-sensitive menu.
b. Click the call that you want to transfer; then, click the Transfer button on
the Call Control toolbar.
c. Click the call that you want to transfer; then, from the Actions menu, choose
Transfer.
d. Click the call that you want to transfer; then, press Ctrl + X.
2. After the transfer keypad opens, enter the number to which you want to transfer
the call. Click OK.
Tip
If you prefer, you can perform a transfer by dragging the call onto a speed-dial
or directory entry. You can also right-click the entry and choose Transfer
from the context-sensitive menu.
Tip
If you prefer, you can transfer a call without using the transfer keypad. After
you click the call that you want to transfer, press the keys on the PC keyboard
to enter the number to which you want to transfer the call. Press Ctrl + X to
transfer to call.
Cisco CallManager Attendant Console User Guide
OL-3053-01
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